Looked at my truck same day without an appointment even though they require one. I felt the quote…read morewas a bit high but I understand it's better to quote high than quote low and then keep raising the price. I didn't get my truck fixed there because the wait was 2 months before they could work on it but appreciated the fast evaluation.

Great service and people to work with right from the estimate down to the final finish. Thanks…read moreagain for the great job! Jamie Burdo

My partner and I recently used Pellerin for their U-Haul services. The owner was extremely nice and…read morethoughtful and ended up getting a brand new truck with around 2400 miles on the odometer for our 800 mile journey. The vehicle still had that new car smell and helped make the 14 hour journey bearable. I can't vouch for the welding or auto body work, but judging from the U-Haul service awards in the office and the kitschy decades old tourist map of Plattsburgh hanging inside that prominently features the business, I can only assume Pellerin maintains a similar standard of service in all its endeavors and has done so for many years!

Honestly the worst service I have ever received. I am a young individual who does not know much…read moreabout cars or the financials behind collisions and insurance. I was told by my insurance, to contact Bill's to get a quote on the damage to my vehicle, that was done by another vehicle. Bills is one of the few shops around the area that deals with this type of damage I've been told, so I wanted to give them business before taking my car across the pond to a big dealership to be serviced. I called and a woman answered. I simply explained how I was unsure of what to do, what the proper steps are, and how to go about making sure my car gets fixed. Instantly the woman has a rude attitude and proceeds to tell me multiple times "she's been in the business for over 25 years and that's not how it works" - I again explain, I'm confused and unsure of how the process goes. She tells me bringing my vehicle in would be a waste of time because insurance needs to "pay her." Instead of helping me understand, taking social and context clues of "hmm this girl seems a little confused" she continues to disrespect, power trip, and belittle me. I understand that many businesses are struggling during this time, and I certainly have never been to Bill's, but wanted to help give back to local businesses before taking my car across the lake for service. It is evident, I will be taking my service else where as I also advised the woman she could take her attitude elsewhere. To the woman who was rude, disgusting, and randomly combative on the phone - I have been in the customer service for years as well ma'am, and I can tell you.. despite my age, I certainly would like to share some knowledge that I've learned along the way. No one cares how long you've been in the business, people care about how you treat them. You could've given me the worst service, but been an absolute gem, which would make me want to go back. Instead, you were a jerk, and made me feel very belittled and helpless. I hope others have had a better experience, but I certainly will not ever be going here.

We brought our truck to Bills Body Shop in Peru N.Y. to be repaired and when we received it back…read morethere were swirl marks(scratches) in the paint which made the truck look horrible. A few weeks later the bondo started cracking and coming through near the rear bumper. We brought it back and showed Bill,who said he would go good for the horrible work and we havent even heard back from the shop since then or received a call back when left a message. This is horrible service.

I was a nervous wreck, Hit a deer Randy Trim called me back right off his soothing voice a girl…read morelikes to hear said everything is gonna be fine they were swamped with customers but took me in right off fixed it perfect called me said your vehicle is ready so quickly, Clean waiting room with good tunes, I didnt have to call my insurance he took care of everything Im a stickler for automotive places his is #1 with kind employees whom are polite and understanding

Mr. trim has fixed our car twice now. Both times we picked it up. It was spotless. You would've…read morenever known I had been in an accident. Both times the car went back to as new condition as it is only two years old. I find that business to be incredibly trustworthy and very supportive. Yeah exceptional timing on the repairs. Juliet Munn PS thank you

We were on the second night of vacation about 7 hours from home and I hit an animal, damaging my…read morebumper, with part of it curling into the wheel. The gentlemen at Dick's checked it out to make sure I was safe to drive, could still enjoy the rest of vacation, and patched everything up so it looks practically good as new until I could get home to get the bumper replaced. Their kindness and compassion was incredible and so needed, and there work was perfect - made it home safely and you can hardly tell there was any damage!

My car looks brand new and they even cleaned the inside out for me. (That's above and beyond in my…read moreopinion) I just expected the damages to be fixed. it did take a while to get the appointment and get my car back however it was right around xmas/new years so I understand the longer wait than the estimated 1-2 weeks, they also took on more than what I initially needed repaired (I hit a second deer just before the appointment for the first damages) and they repaired both in the same instance which was nice to not have to bring it back for a second claim/second repair. The communicated with me well through the repairs 10/10 would choose them again for any car related repairs.

I like these guys. No bullsh*t, no frills, straight up good work and very efficient. I've used them…read morefor collision work and other maintenance with excellent results. They hire very good techs.

Friendly and efficient. Quick service. I will return for other services. Made the annual inspection…read moreeasy.

A highly professional business. Appraisals that you can trust. Works well with insurance. Within…read morethe last 2 years I had to bring in my car twice (unfortunately) for bodywork and in both occasions my car was returned beautifully. It was impossible to see where the damage had taken place. The owner, Brent Derusha, has a pleasant demeanor and goes out of his way to assist and advise customers. Car damaged in an accident? I certainly recommend this place. Frans Rijnbout

bring your car to a shop that actually shows up when you look it up in Apple Maps. this is amateur…read morehour. women beware- lots of reputable shops in the area, it is just not at all enjoyable to interact with the staff here. phone manners nonexistent and will drive you nuts. customer service alone will have you wishing you just bought a whole new car. i went into this shop upwards of 8 times within a span of 3 or so months. they will consistently not keep appointments, brushing you off one day, then the next day, and then will finally take you once they realize they've brushed you off too many times. almost every time I went in, Brent, the owner, would explain the computer estimate system to me- sometimes multiple times in one visit. i understood the system immediately, as would the average third grader. sadly, things that are easily understood to the average person take Brent a little longer to figure out. i can forgive that- but i don't appreciate being treated as if i have half a brain, especially as a young woman in a masculine space. body work is fine- but in my experience these people don't know much about cars. they took way longer than they promised (forgivable), upcharged me, and then wanted to upcharge me again when they still couldn't fix it. ended up taking my car to a better mechanic who had it fixed up in two days, for a quarter of Brent's quoted cost, all with a helpful attitude and a big smile. the mechanic who actually ended up fixing my car told me that it wasn't working because this shop put a junkyard part into my car. save yourself the trouble and bring your car someplace that respects their customers. and women.