TLDR; iTWorks is incompetent…read more I've been a Mac person my entire life, but about four years ago, I built my first Windows gaming PC by following a YouTube video. I know just enough about hardware to be dangerous. The PC ran more or less flawlessly until a couple weeks ago, when in the middle of moving into a new house, the PC refused to boot up. I tried power cycling the system about a dozen times, and checked the connections. Nothing worked, so I took it to iTWorks to have it diagnosed, since I was too busy with moving to deal with it any further. The person I spoke with said that they usually deal with laptops, which typically take 3-5 business days to diagnose. With full-on PCs, it could take a bit longer. They charged me $80 up front, and I left the PC with them. Six days later, I got a call from them. They said they had narrowed the problem down to either the video card or the motherboard. They had ordered some kind of diagnostic tool that would zero in on the culprit, and it would be just another day or so before it would be ready to pick up. Four days later, I hadn't gotten any further calls from them, so I called back, and they said they're still waiting on that part. It should be in today, maybe tomorrow. Three days later, I checked in again, and was given the same status. Don't call us; we'll call you. A full week later, I ran out of patience and stopped by to pick up the PC, since at this point I had more time to fiddle with it. They brought it out, no questions asked, and said I was good to go. I thought it was rather odd that they let it go without even mentioning that their diagnosis was incomplete. As soon as I left the shop, I got an email saying "We are pleased to inform you that your repair is complete and your device is now ready for pickup." Again, odd. When I got it home, the PC was still not working, which I expected. I swapped the video card out for another one, but it didn't help. So I decided to replace the motherboard with a cheap used one from eBay. I found one made by a different manufacturer that looked like it would be comparable. Just to be sure it would work, I checked out the manufacturer's website. Scrolling down the page, I noticed that one of the features of this motherboard is a set of 4 LED diagnostic lights that indicate problems with the CPU, RAM, video card, and boot device. Huh. I wondered if my motherboard had the same feature. It did. I powered the computer on, and the LED for the RAM stayed lit. Huh. I hadn't checked the RAM before. I pulled the chips out and rebooted. Same problem. So I put them back in, swapping their positions. It booted up like nothing was ever wrong. So the problem was probably just that the RAM chips weren't properly seated. Shame on you, iTWorks. I didn't know about the existence of the four diagnostic LEDs, but once I did, it took me under a minute to fix the problem. You're the IT professionals, so you should have known about those lights, since it turns out it's a pretty standard feature on motherboards. And then to keep me waiting for three weeks with no resolution in sight! I think I deserve a refund.

My iPhone stopped working so I brought it in and paid them 130$ for a priority diagnosis. They told…read moreme that there was a logic board error and there was nothing they could do. I then brought my phone to batteries plus bulbs. They changed out the earpiece speaker and got my phone working again for 40$. A simple google search of my phone's symptoms told me that it was the earpiece speaker. I would highly recommend taking your devices to batteries plus bulbs instead of these guys.

My son recently built a computer and needed some assistance loading all of the software and double…read morechecking his work. The team at Up North were extremely supportive, gave my son lots of positive affirmations on his build, and guided him through some of the ways he could improve his build. The team had his computer back to him in short order and gave a full tutorial on the software they loaded. We will definitely visit again.

Diagnose Windows 10 OS where photos disappeared from corrupted Pictures folder. They tried cloning…read moreseveral times with no luck, said after 1 1/2 weeks it would take 3 1/2 weeks more. I brought it home, a computer guru friend had it diagnosed in an hour, whatever I did had damaged the OS, Will need to replace OS to get everything back. A local pc dealer says most of their business for new pc comes from people who used Up North. Not good.

OfficeMax Fairbanks, Alaska…read more I was looking for some items however after walking in I thought maybe this store was prepping for permanent closure. Many shelves had out of stock signs posted and many shelves were empty. I can see being out of a few things but this was really interesting to see aisle after aisle of out of stock signage. The young cashier was friendly and professional and helpful but he can't make empty shelves fill with product so this store wasn't a good option for supplies. This OfficeMAX was more like an OfficeMinimum. They had a lot of pens but it was out of so many essentials. I most likely will not return to this store for my office needs.

Had a small scan project, we went to Walgreens and realized that if we did it that way we would be…read morethere for hours. OfficeMax staff helped us-our documents were scanned within minutes and they put them on a thumb drive for us. Friendly, helpful service even though it was outside of the realm of what they typically do for an affordable price.

I am a young woman in my early 20's and brought my MacBook Pro into Computerwerks to have my…read moreoperating reinstalled. Instead, they told me my hard drive was totally faulty and wanted $500 from me to install a new one. I suspected that I might be being taken advantage of, so I brought my computer to a different operation. Low and behold, I found out that my hard drive, in fact, was perfectly functional and they reinstalled my operating system like I asked. The fine gentlemen at Computerwerks, I believe, sought to take advantage of my naïveté and rip me off. I would NOT recommend bringing your computers here, especially if you are a decently attractive woman who's used to being ripped off by mechanics, repairmen, IT guys, etc.

My son brought his laptop in due to him having the blue screen of death. After their apparent…read morediagnostic being done it was the case that his hard drive failed and he needed a new one. He agreed to have them replace it also with that install a fresh windows OS. He agreed. He was able to pick it up and took it to work to check it out, he turned it on and created a windows username and pw and not even 10 minutes into it he got the blue screen of death. He came home so I explained I would bring it to them and have them figure it out. ( should have warranty behind their work right ? After less than 24 hrs of having it. ) I get there and explained to them what happened and a gentleman decides to explain to me the possibilities of being connected to a faulty router being the culprit etc. Etc. I get a call later and the IT guy states that supposedly my son ( or someone else) deleted everything he re installed on there. Ie like a factory reset. I explained to him to call my son he stated my sons number is wrong. ( he doesn't know how to read phone numbers correctly as it was the right number ) He calls my son and says all the files are deleted by someone hence the blue screen but if he paid another $175 on top of the first fee first time around he would do a fresh install. My son said no it would have to wait two weeks for my pay day. He stated for him to come pick it up so it doesn't sit here so long. I went with him to get it and talked to the girl behind the counter and asked her what sense does it make for my son to pay 310 dollars, go home delete all the files just to come back and pay another 175 to re install them again ? NONE!!!! ABSOLUTELY NONE. Long story short not a place I recommend for your IT needs. P.s. shouldn't look up how to install a ssd hard drive on. Customers computer. Very unprofessional. Also don't install anti virus software of your choosing without asking the customer first then accusing him of deleting it. ( left your anti virus software folder in the program files ;) )

Called and explained my problem. The attendant just said "No" repeatedly to my issue at hand. I…read morecalled another place and they got me right in.

I had a problem with my Xbox 360 and figured it was broke. But before I decided to buy a new one, I…read morecalled Eddie just in case he could figure out what was wrong. He fixed it quickly and he also fixed my buddy's system who had the red ring of death error showing up. He was fast and friendly, so I'm writing this review in case anyone needs their xbox 360 fixed in Fairbanks. He can be contacted either by phone or his email: fairbankssystemrepair@gmail.com

So I called a bunch of copies repair places around town this is the only place that I actually took…read morethe time to listen to my problem with a copier that was not a Xerox. After being on the phone with them describing to what was going on they didn't charge me a dime they actually saved me money and for that I'm gonna give them five stars because I really appreciate it when someone that does that for me I want to give them 10 stars thank you Christopher from Christopher at global communications :)

From the owner: Lewis and Lewis is an Alaskan owned and operated business since 1983. We started out as a survey…read moreequipment company and eventually offered HP's very first inkjet. From there we have grown into a complete business solutions provider. We have always been known as the local "Printer Store," but we have transformed into so much more. Yes, we still stock and service Hewlett Packard, Xerox, and Lexmark printers, but we now specialize in today's business IT related products such as computers, servers, tablet PC's, copiers, and scanners. We offer furniture, office supplies, safety equipment, janitorial equipment, and break room supplies. To extend even further; we can offer software such as Antivirus, Office, AutoCAD, and many more. We also provide IT managed services for small businesses that need an IT staff without the IT staff budget. For companies that need wide format printing capabilities, Lewis and Lewis now stocks most HP DesignJets in in our warehouse, as well as offer the HP PageW

Thank you so much to Will at Total Toyo. My furnace is running again! Great service, friendly,…read moretimely and knowledgeable. Total Toyo will always have my business.

This summer I installed a woodstove in my cabin and was reluctant to pay an exorbitant price. Also,…read moreI was not impressed by the selection of medium/small stoves at other places. I found exactly what I needed at Total Toyo and selected the Lincoln with soap stone sides. I love this stove, it radiates heat for a long time and is also very stylish. Friendly and knowledgeable staff at TT and a full show room of woodstoves to chose from. Thanks.