The customer service at Krazy Karaoke in Pearl City effing sucks!! When I called to get information for reservations, the lady was talking to me with an attitude, and I was only asking simple questions in a nice manner. Customer service is all about taking care of your customers, making sure that what they're paying for and what they're reserving is well worth it! It sounds like the lady wasn't even happy being there at work. If that's the case, then she shouldn't be working there at all!! I'm sorry, but that's my personal opinion. read more

Krazy Karaoke is one of the better karaoke places in my opinion. Five factors for determining a good karaoke place would have to be space or ability to accommodate, song selection, comfort of rooms, quality of equipment, and staff and service. Oops, let's not forget price. Krazy Karaoke does pretty well with all of those. The Pearl Kai location in Aiea isn't huge in terms of amount of rooms, so I would suggest a weekday for this one. The ideal time will always be during a weekday, daytime before six. You're going to have the best rate with more room availability. Now if you're going to reserve a room or extend past six, the rates will nearly double. That's why the more people (who pay), the better. If you're last minute and didn't reserve ahead of time always try anyway because you might get a spot. If not, the Young Street location has much more rooms. Quick note, I've always managed to get a spot on the weekend last minute at the Young Street location, but of course never count on it. Especially since it will screw me up if all of you do the same thing. Also Young has more rooms, but less parking. Pearl Kai has less rooms, but lots of parking. Selection selection selection. Krazy's is good as far as selection goes. They have a separate book for newer songs and they update it monthly. They also have a larger selection of older songs. Though there's always room for growth, anyone would be able to find a song they like. They have mostly older songs when it comes to local and Hawaiian. Miscellaneous categories are at the back of the book. You may have to experiment with certain songs that have multiple versions to find one that sounds more genuine and less generic. What we do is always try the one at the top first. Now for rooms. All the rooms have sufficient A/C and lighting. You usually can adjust both and lighting is usually analog and can dim for something more romantic (we're talking about songs). The doors block the loudness, but in between songs you can probably make out the song next door. Most rooms have comfy couches with the pleather/vinyl watchamacallit material which is good as it doesn't collect skin flakes, bacteria, or stains. Easy to wipe down and maintain. You are responsible for cleaning up after yourself which isn't a lot to ask. The great part is you can also bring your own food and drinks. They also have a sort of concession stand to buy last minute goodies for a less than bargain price. Equipment. So, it depends on the room. You may have to do some fine tuning with the knobs when you get in, but nothing major. The speakers and mic are pretty good. You are lucky if you get a wireless mic that's good. Remote system with song code input is a must and is the standard for Krazy's. God forbid there are any room style places that still have the old paper hand me in process. Cough...HMC (are they still in biz?). All the staff I've talked with on the phone and dealt with in person have all been nice. If you go enough you'll become friends with them. They do a pretty good job of calling you if you're running late just to remind you. They won't scold you or make you feel rushed. So, in conclusion, Krazy's is a keeper. Whether you're exploring your vocal abilities, or just living out you're own American Idol dream with your friends and fam as your audience, Krazy Karaoke is definitely a worthy stage for you to sing your heart out on. read more

If I could give a ZERO star I would. The woman who answered the phone was completely rude and disrespectful when I tried to make a reservation!!! The entire time she gave me an attitude and she had the nerve to hang up on me!!! If this is how they will treat their customers, then I will no longer spend my hard earned working money to fund their paychecks! HORRIBLE CUSTOMER SERVICE!!!! Never again coming here..... read more

Wanna sing your heart out and chillin' out on the wesside? Then check out Krazy Karaoke! This place is located at the Pearl Kai Shopping Center next to the Powerhouse Gym (formerly 24 Hour Fitness). There's a lot of restaurants in the area, so parking can be a hit or miss. Honestly I've never paid for coming here, or if I did, I don't remember. But typical to karaoke places, you can BYOB. Because of that, the inner Glee singer comes out in you, seriously. Have fun here and don't drink and drive. read more

Cheaper, smaller, louder (not a good thing), and the equipment not as good as what we had from "the other guys". The rating is based on the equipmwnt being so weird ... like some songs are loud and then when we choose another song its too soft. WTH!! It went back and forth like that all night long. Craziness. The staff seemed nice and all. But not quite a 4-star experience for Krazy's. Although, it was only a 5-star experience because we were with family and friends ... that's what makes it pop!!! read more

I've been coming to this location over the past 10-15 years. I'm disappointed with the cleanliness and condition of the books and microphones. The last time I came here it smelled a bit bad and seem run down. One microphone was broken and the Karaoke code books were all beat up! I don't think I'll ever come back to this location again. The only thing I can say about improvement is that they stopped playing those dumb "commercials" in the middle of your Karaoke session. They should do that anyway because you are paying for the hour. If I wanted commercials I could just stay home and watch TV. read more

Krazy Karaoke - What if I wanna sing Air Supply?? Nope. - Karaoke Near Me - Aiea, Hawaii

I have been here multiple times years ago in high school and in college. Came here the other night with some old classmates. Thank goodness I was among great company since this place was so bleh. One of our classmates reserved the room and from my past experience and this experience the price is a tad bit high. We got there and the two ladies greeted me as I told them my friends were already in a room. The room is pretty spacious. I must say they do have a large song selection but I think one of the microphones was not working well. We brought our own pupus and drinks and it was pretty fun. The biggest peeve of mine was their midnight no alcohol policy. I mean it was such a bum trip and everyone kind of wanted to leave at this point. It was exactly at midnight when one of the staff barged in and confiscated all of our alcohol. Maybe it was just the way she did it. It reminded me of like those high school hotel parties where the police are called for noise and the cops make you throw out and pour out all the liquor. Horrible. The televisions are from the 90's and super dated. If you sit close enough the pixels are so huge that you can barely see the video and the words look a little blurry. Aside from that, the equipment was pretty easy to use. The bathrooms are quite gross and when I walked to women's bathroom I could see a dude's back as he was peeing in the urinal. There were no locks on the bathroom stalls either so I felt like I was chancing my life and the possibility of someone seeing my loins so I had to do the fast pee. Truthfully, I would probably never opt to go to this place again. Perhaps HMC down the street may be a better bet. read more

Krazy Karaoke in town is a better choice. Pearl Kai location is a bit of a dump. Bathrooms terrible. Song selection is pretty good but hard to find in their books. One of our mics sucked. Think they changed the batteries but it still did not work properly. The girls who worked there were nice enough though. read more

First time coming to Krazy Karaoke and definitely not the last. I came here with my friend Mina who frequents (since the super nice ladies at the desk knew her by name). As soon as we walked into Krazy Karaoke we were greeted by two ladies at the desk. They were very personable and were talking story with us while they got my friends student ID to make copies. As soon as everything was ready to go another lady showed up and helped set up the room for us. She remembered Mina's name and the fact that she always requests for the Japanese song book. That's pretty awesome!!! It was just a two person party nothing big, but it was fun. I needed my fill of karaoke since I haven't sang my heart out in awhile lol. Can't wait to go back and hurt my friend's ears again LOL. read more

I went in person several days before my karaoke party to see if I could reserve a room and was welcomed with exceptional service! Since I only wanted a medium room no down payment/collateral was required and they penciled in my name and number for the time slot. Check-in is 15 mins before your singing time starts but when I arrived early, we were led to our room right away and they even let us start singing early! They also have free ice if you bring your own cooler. I did have to go to front desk to change a microphone battery which they eagerly did and even remembered my name. The song selection was extremely diverse and audio system was decent. Overall would come back again. read more

Sucks!!!!rude workers machine broke down so many times and once your time is up they rush u out of the room oh and I can't forget the part where we asked if we could get some napkins and they was gonna charge a $1.00 for one napkin NEVER GOING BACK HERE AGAIN....,,,, read more

Okay first of all its all good for you locals looking for a cheap place to go to to throw a party for your friends. They provide a lot fo space and what not but let me WARN YOU! If you ask for a mop, the attendant will not give you one, she will tell you there is a broom by the room or down the hall. Then she decides to take half of our down deposit because there was spill sin our room (after i already asked her for a mop). NEVER GOING HERE AGAIN, ASKED HER FOR A MOP AND SHE DECIDES TO TAKE HALF OF OUR DOWN DEPOSIT! Never going here again! THANKS KRAZY KARAOKE!!!!!! read more

WORST CUSTOMER SERVICE over the phone! I called to inquire about reserving a room. The first time I called, I was put on hold for over 6 minutes, then was disconnected. I called back only to have my questions answered rudely and rushed. I felt like I was bothering the lady that answered. I said that I was looking for a room for about 30-40 people and on what dates. She abruptly said, "No, we dont have that". I had to ask questions to clarify that they do have a room that could possibly satisfy my needs, just not on the dates I was looking for. She didnt even try to accomodate or help me. The woman was VERY rude and made me feel like she just wanted to get off the phone. I guess they dont need my business! ****i joined yelp just to write this review as i was so disappointed with their service over the phone! read more

Aunty Lani took real good care of us! The room was clean and we had lots of fun. Monday nights are half off! Only thing was that the song selection hasn't been updated in a while. Really wanted to sing titanium :( read more

I just went here with my friends and it was awesome! We had a blast. A little disappointed with song selection and how small the rooms were However, I just called again to check on room reservations for tonight and this infamous phone lady in the other reviews has struck AGAIN!!! She is so rude. This is also not the first time where I've called and she's given attitude to simple questions. Like hello, do you think I'm a mind reader and know all the reservations in YOUR facility?? Why do you think I'm calling? I'm a really nice person and don't normally complain but wow. I literally just created a yelp to complain about this lady because apparently she's been in a bad mood for the past 2 months. Not sure why she's still working here. better customer service please! read more

Went here with a couple of friends and the equipment kept breaking down. The staff seemed OK. We had to go to the front desk to get the mic working multiple times. The overall sound system is old and i don't like how we had to pay full price for something that was not in our control. The time spent in that place was mostly on fixing the equipment. read more

Rooms need new furniture and some updating. Had a few issues with the equipment but service was good and friendly. Overall we had a good time. read more

This place is amazing ecellent service wonderful workers love to come in see aunty lani and stacie love them

Haven't actually been to the place, but I was on the phone trying to make reservations for a Sunday night and the worker I was talking to was so rude! She was really impatient and she hung up on me! So rude. read more

I never had the problems others had but now I'm skeptic. However they do have cheaper rates then HMC and are more accomendating so I'm still a fan. At least untill I get the drenched couch room. read more

Came here for my 22nd birthday. It was awesome! We were able to bring in our own food and drinks! The room was big enough for 11 people that we booked. The aunties were very helpful especially since we kept having technical difficulties with the screen and mics. I think this is our official karaoke place when my friends and I are in the mood for it! read more

I recently went here for a friends birthday in the middle of February and I can say this place hasn't changed at all over the years. The last time I probably been here was back in 2008. My friends and I always rent out the biggest room and it does accommodate a lot of people for a fair price. The variety of song selection isn't bad and has more than other karaoke places I've been to. The staff? I actually haven't seen them except for a quick glance. No hi, hello, welcome, thank you for coming. I would enjoy going to a karaoke place where the staff actually acknowledged me and my friends. Oh well. Also the bathrooms need A LOT of work. In the ladies room there are only two stalls. One stall the door couldn't even close properly. It felt really dirty. If you can hold your pee, I suggest doing so. As for the alcohol, don't expect to party too hard for too long. You can't drink after 11 or 12. I swear we were cleaning up all the alcohol around that time because it couldn't be consumed or been lying out on the table. read more

I love Krazy Karaoke in Aiea...especially on Mondays (because it's half off). Aunty Lani is always so cheerful and greets us by name every time we go. The last I checked, the prices are cheaper than HMC and I like the fact that you can input your own songs instead of having to turn them in to an employee. Minus 2 stars because if there's someone in the room before you, you have to wait until they are out of the room and your time is already going. For example, if they're scheduled from 6-7 and you have the room from 7-8 your time starts at 7, regardless of if they're out of the room or not. So you could lose anywhere from 10-15 minutes of the time YOU paid for. read more

The customer service was friendly and the room was clean. For a small room that I booked for my daughter and her friends, I thought it was perfect. They have an ice maker and will fill up your cooler for free, which is really awesome. The bathrooms desperately need updating, but are conveniently located right outside. All in all, I would definitely come here again. read more

Absolutely a great place to go sing! Me and my friend frequent this spot ALL THE TIME...just the 2 of us. It's a great selection of music and the staff is incredible! Aunty Lani is such an amazing woman...always makes us feel like we're just going to her house to hang out. We normally are always able to get a room and the rates are GREAT!!! I appreciate businesses that know how to treat their customers well. read more

Thank You Aunty Lani for being so Welcoming with a Smile and Your Sweetness! My family loves this place! We had a awesome gathering for my Nephews night after he graduated ... a safe environment and FUN FUN FUN! Its pretty addictive to continue another hour til 2am read more

Krazy Karaoke - carli, darus and Jor-el - Karaoke Near Me - Aiea, Hawaii

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This place is good but the workers there are so rude and disrespectful and mean. No customer service at all! Need pretty ladies and good customer service! read more

Very old. Rooms show lots of wear and tear. Couch was peeling and sagging, song books were ripped, rooms reeked of urine smell and the karaoke machine was not great. Song selection was massive, but the microphone kept going off and speakers were giving feedback. The staff was nice and accommodating. This place needs to be freshened up to compete with newer karaoke lounge. Price was okay. Spend extra dollars more to get 6 hourso in a newer karaoke place rather than 3 hours for almost the price. read more

I come here often. Very kind staff. Accommodating when there is equipment trouble. Would recommend to friends. Just a little expensive.

Had a last minute karaoke session here one night room was nice song selection was pretty up to date!

This is a good place to hang out with your friends. Customer service sucks. But we still go here coz this is the only place we know lol

This place is awful.. dont go to #4.. its junk. We always have to call thrm and fix our karaoke. And their controller is such complicated

Went twice in two weeks. Both times the service and hopitality was awesome. Aunty Lani and Flo let us in early to set up. They also showed us how to work the system and even gave us ice for the cooler. Our last visit was for a post wedding family get together. We've never done anything like this before, everything went smooth. Everybody was happy. The staff made us feel very welcomed from beginning to end. read more

My go-to karaoke spot. Good prices and selection, but it definitely could be cleaner.

I took on the task of arranging a company get together so we could all bond and send off a beloved manager. I knew everyone was a sucker for karaoke so I looked up a couple places and decided to give Krazy Karaoke a try. I called on a Tuesday expecting a quick call and easy reservation, but they're actually closed on Tuesdays. Weird. Anyway I left a detailed voicemail anticipating a call the next day. Nothing. Called and made a reservation with a woman (the owner?) who was super sweet and realized she had misheard my phone number and was calling some guy. Hilarious! She waived the deposit for the error which was awesome and locked in my reservation for that Sunday. Check in is 15 minutes prior to your reservation time and it was smooth. The two local girls working the counter were very nice and helpful. I was a little annoyed they asked for a $50 cash deposit (which I was never told about in advance) because I don't carry cash and had to go to the mom and pop liquor store down the block. They hold this until after checkout so they can check for damage in the room. Understandable. Other than that the room was fine - decent and clean with lots of books and up to date song lists. The machine was very easy to use and everyone had a blast. They have ice available at the front desk so that makes your BYOB experience easy. We all brought food and stuff and it was really relaxed. Definitely would recommend to anyone with a big party. Straightforward rates and centrally located. read more

It's my favorite Karaoke place. The staff is helpful, they have a great selection of songs, and I like the private rooms and sound systems. A good place to go with a friend or have a party. read more

Parking is tight since it's in Pearl Kai Shopping Center. Was disappointed they didn't have more newer songs to sing. I think last update was in May. Love that you can bring in your own food and drinks. Don't expect any decor over the top. It is a pretty dated establishment. Bathrooms were dirty. All alcohol needs to be out by midnight if you plan to stay till closing which is 2am. They are very strict about this. Service was friendly. We were in room 9 for a bachelorette party. It's their biggest room. It can comfortably accommodate 30 people. Couches and stuff are really run down. Lots of rips and they use tape on the furniture like there's no tomorrow. Sound system was ok. A mic we had kept crapping out on us and the machine would freeze up once in awhile. We called the lady in to help us like 3 times. Also no auxillary hook up in the system. My cousin got a stripper and he ended up having to dance to instrumental karaoke music. It was pretty hilarious. I think they should give you more leeway when packing up. It's way too rushed and the system cut off my song before I could even sing it even though it was supposed to be the "last" song. It's unfortunate there aren't much choices when it comes to renting private karaoke rooms on the Westside. Hopefully they open more soon cause I hate going to town. Another plus is free ice so don't forget to load up your coolers! read more

ok....Not sure if there's another Krazy karaoke in Pearl Kai because the other person gave it 5 stars....or it's probably the owner who wrote this. All I got to say it that this place is bad even for criminal jail cells. I can't believe this place is not shut down for the lack of sanitation. As soon as I entered the hallway, I knew something was very wrong.....It makes crackhouses look like taj mahal! Freakin place was so run down and dirty, they had duct tape on the chairs and cockroaches running around like they run da place. To top it off, none of the equipment was working for an hour in the room....wasting our $40.00. When we asked to be refunded for the hour that was wasted due to their negligence, they said that they would give me a gift certificate....Um...did I mention that this place gave me the creeps? I told her I want the entire refund for 4 hrs. because this place is very unprofessional and ridiculously run down. I got my refund and never looked back. Too bad no more good Karaoke places leeward side! read more

everyone knows that when you are at a job, you put your best foot forward. customer service sucksssssssss dirty balls!

Called in last Friday to reserve and a lady picked it up. I asked and communicated with her properly and I just didn't like how she responded to me. Like, she wasn't talking to her customer and she also mentioned "ya well it's friday night" (giving me attitude) like, she didn't have to mention that.. just give me answers to my questions. We were just like this place is no good, workers are horrible in phones giving customers attitude, what if in person? Don't even bother. CUSTOMER SURVICE IS TERRIBLE, FIX THIS MANAGER!!! read more