If it were possible to give zero stars, I would. At best, the proprietors of Best Shuttle…read more(godisneyshuttle.com) are inept at understanding how to run a business and - I suspect more likely - are possibly simply committing fraud on a regular basis. We booked them for a trip from John Wayne airport to Disneyland for us and for other members of our party - both to the hotel and then the return trip to the airport later in the week. Our pickup from the airport was ok - though the child seat we needed to use for our 3 year old was broken and unusable. At least it was on time. The problems began when the rest of our party arrived at the airport (as scheduled) for pickup later in the week. No one arrived to pick them up. After waiting, they called - and were told someone would be there shortly. After waiting again for more than an hour, they took another shuttle service. After that poor experience, we called the business and attempted to cancel approximately 36 hours before our return trip. No answer so we left a message. Then, we called again on the morning of (way more than the 4 hours they state for cancellations on their website) and again received no answer. We then rescheduled with another shuttle service. Finally, with less than an hour before we were due to leave, we got a return call from Best Shuttle at which time they said we were not going to be given a refund and proceeded to dispute everything we had done earlier in the week. They then proceeded to charge our card even though we didn't use their service. Additionally, they charged a "tip" of more than $40 for their driver. Needless to say, we are disputing the charges and would never recommend anyone use this service.

This shuttle company is a best i ever had in orange county california.very safe clean and…read moreproficianal drivers always on time .

The free trolley service in Laguna is amazing! There are stops all up and down the coast and in…read moredowntown. During the summer it runs till 1130pm! I believe it's only around till late August and then it's gone till next summer but it is great. They have shuttles and open-air trolleys with wood seats. There are stops almost every street so you can get off exactly where you need to go but make sure you tell them what stop you need (there's a map at each stop so you can check) because they don't stop at everyone. You could totally find free parking on some side street and then ride the trolley around all day and never have to pay for parking. BUT it only comes every 20 minutes so if you happen to miss one you'll be sitting there for a while.

What a perfect relaxing limo ride to and from the airport…read more There's never a problem or an issue and this luxury car is always there on time if not early! I recommend this wonderful limo company for anyone needing prompt, reliable service every time!

Danielle is the perfect person for this line of work! Trustworthy, honest, sincere and dependable…read more We have utilized her services on many occasions. She is always on time regardless of early morning or late night arrivals or departures. Her vehicle is super clean and she goes all out to make sure we are comfortable and relaxed. We can't imagine using anyone else to get from point A to point B...... seriously!!! She is also a very friendly, considerate and polite person.

If you order a Suburban SUV, make sure it's a one that's recent enough (i.e. post 2015). The car we…read moregot was an old model, and we had to scramble a bit to make our luggage fit. Also, the air filters were so dirty that breathing the freeway air would be more pleasant (i.e. the driver had to actually open the window for us to breathe better). Added bonus: the driver was texting in the beginning of the trip, and looked very sleepy: I made sure I did not sleep during the whole trip, to try and keep my family safe.

I've been using MGA Sedan for my LAX and SNA airport service. Excellent! Very courteous,…read moreprofessional, and spotlessly clean cars. I highly recommend them.

Great service. Friendly driver. On time and reliable. I…read moremade a reservation for OC TO LAX and the driver came on time. Car was super clean and smelled good. Was a smooth ride. Will definitely recommend them.

When we booked this limo, they spoke to me very nice on the phone telling me that after the deposit…read morewas taken from my checking account I would get an email confirming the order. After a couple of hours, I checked my account and it showed the $150 charged, credited, charged again and credited again. I called them to tell them that it appeared they had not charged me, and ask why I had not gotten an email verification. They obviously have calller ID on their phones because the lady greeted me with, "Oh hi! We took care of your order!" And that's when I told her about not being charged correctly, and that I had not gotten an email confirmation. She said she would have 'the guy in charge of that' fix it right away. I waited another hour, checked my account, only to find the deposit charged 7 times (no credits this time) and the full remaining balance of $570 also charged out of my checking account. I had been told that the balance would be taken out of my account "once the kids were in the limo and the ride was on it's way". On top of that, I received an email from my bank saying that it had locked my account because of what appeared to be fradulent activity on my account. I called back and spoke to Chris who was adamant that the problem was with my bank, and that they must have charged me over and over (yeah, right, my bank that I've had for 27 years decided to charge me over and over and over for their limo service, something that they've never done in the 27 year history of my account on any other charge). He sent me an email for me to take to the bank the next day that he thought would be helpful to get my bank card unlocked. That was a Friday night. It took until the following Tuesday to get everything straightened up at my bank, when this limo service finally corrected their input errors. When I called to give the company the pick up spots, the lady said I could email them the info, or I could call them back, I said ok, and was getting all the addresses together to send the email to them when she called me back and asked if I had said one of the addresses was in Yucaipa. I said yes. She said, Oh, we don't go to Yucaipa. I told her I couldn't believe a limo company wouldn't go where their customer needed to go and that she had never given me any limitations of areas when we called in for the reservation. After a long discussion --which included her asking me if I was "Italian" since I "got so excited" about "little things" --after trying to talk me into changing the route we had planned but finally accepting going to Yucaipa after we changed the driving route to be around an hour. (Previously, the pick ups were going to take an hour and a half....and what I didn't get, was we were paying for the darned car, so what was the big deal if we wanted to go to the moon?) She said they had to consider gas prices. If they hadn't factored that into their "service" prices, they need to consider the fact that they might be in the wrong business. I reminded her that the kids were going to be picked up, the pick up was going to take an hour, and then the car would sit for over 5 hours while the kids were at the prom. She said that didn't matter to them. Believe me, that wasn't all that didn't matter to them. I called to ask if they would consider allowing the kids an extra half hour at the end of the evening in case there was a problem with trafffic, and I got a very curt email with a very plain NO..if you go over your time, you will pay the $75 an hour, we don't care that the car will be sitting still for 5 hours. The day of the reservation, the driver arrived in a very nice car a half hour early. He came in the house to finish paperwork, and as my daughter came out of the hallway, he got a big grin on his face and said, "Wow! How old is she?" When my husband said, "16" the driver said, "Wow, I wish I was 16 again!" Believe me, that was just plain creepy. Everyone in the room shot very uncomfortable glances at each other. When they went to the 2nd stop, he did step away from the car to smoke, which I thought was a thoughtful gesture on his part. I would not recommend this service at all; the hassle of the charges over and over again to my account and their poor attitudes on the phone, especially trying to blame my bank instead of speaking the truth (which eventually the lady said that the guy admitted running the charge over and over because their "machine" wasn't working right AND that this was happening to "other" customers with them)....and their unwillingness to show an ounce of courtesty in going above their "standard company rules" made it clear that this company doesn't know the first thing about good customer service. They talk the talk on the phone when you book, but they don't walk the walk when they mess up. I was relieved that they showed up on time and we got this event over with, so they got 1 star for effort.

The price was right, until we got charged for an additional hour because we were stuck in traffic,…read morewhich could have been avoided if our driver had a fast pass (something I would think would be pretty common for a driver to have) We went on a tour of Temecula wine country. The driver had no knowledge of the area, but got us their safely as long as we gave them the addresses of the wineries to plug into his GPS. Only complaint about the driver was that he smoked cigarettes, while we were in the car, which stunk up the whole back. Also, dont expect a suit or anything, our guy was in jeans and a button up, which was fine for our group.

Took some advice to use a local car company rather than Uber (cheaper and easier) out of LAX and…read morethis company was excellent. We were very well looked after and I would recommend them to anyone doing transfers in or out of LAX or most other locations in Southern California.