Manager Nicholas needs customer service and customer recovery training. Nicholas refused to honor the $2 extra dozen today and my kids and I are disappointed as we frequent this location often. We purchased donuts a in the morning and didn't realize until later that day that there was the $2 special. We returned later in the evening to redeem the special and he refused. Krispy Crème lost former loyal customer. In addition this location is often out of regular glaze as they were this morning. Poor management all the way around. Find another location. read more

Chocolate Glazed Promo versus what we received...there are bald spots This is our first time getting these and my son was excited until he saw the final product stating we were "scammed" (he's 8). If this is the special, final product don't bother. Perhaps another coat of glaze is in order! Staff is very polite and the drive thru was quick. read more

Krispy Kreme - Chocolate Glazed Promo versus what we received...there are bald spots - Coffee & Tea Near Me - Menifee, California

I'm writing this email to share with you that on October 23 2021 at 9:50PM at your store in Menifee Ca I was greeted by a male employee at your store who stated he was the store manager and that I cannot have his name he stated to me that the drive thru was closed early and the store also was closed early because of minors who work at the store and cannot work past 10PM and so that in order for him to close on time he decided to close early and cannot let anyone in the drive thru or in the store mind you I'm having to drive my senior handicapped parent around for miles to get to your establishment as your website shows closed hours is 10PM as well as your Yelp and Google posted hours show. So I decide to call the store at 951-672-0035 who the I was then greeted by the same male who shared with me again the reason why he cannot take my order when again I asked him for his name and shared with him I will send a complaint to corporate he the begin to say that he could not hear me over the phone and that my phone call was breaking out he then hung up on me. I have included screen shots of my call record with time stamp about my call for about two minutes as I talked to him I then called back at 10 PM to be hung up on. Please talk to your employee at this store about his customer service skills and manager skills as he represented him self as a store manager and refused to share even his first name. I hope to hear back from some one from your corporate office Sincerely, Long time customer who is dissatisfied read more

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Customer Service needs improvement. I was disappointed with the speed and lack of engagement with the customer

The donuts are good. I think they are too small and a bit overly sweet, but tasty. A dozen of regular donuts is a bit over priced. I prefer a Mom and Pops donut shop. read more

Today 12-12-23 all day the Krispy Kreme add on social media was advertised saying a you could get a dozen glazed donuts for $1. We went to the Menifee Krispy Kreme and were told through the drive through they were out of all donuts. Then, they said they have glazed. We ordered one dozen. At the window they said it was 18.99. We asked about the special for $1 and we were told they only did by one dozen get one dozen free. So your company falsely advertised the $1 for a dozen on multiple platforms. We were forced to pay full price. That is bad business!!! We were very disappointed!!! read more

Half of the donuts weren't available at 8am, out of all pumpkin donuts.. seems weird that a big shop like this and they are out of donuts on a Saturday!! Just lost a customer!! read more

Go inside-- free sample AKA hot glazed donut! July 4th time to let your belt loose and wear elastic-- eat it all-- carbs galore! Sugar! Cream! Fourth of July donuts and coupon for a free dozen glazed today. Get the powder sugar w strawberry filling, sugar donut, sprinkles white cream and chocolate, topped with a large choco mocha coffee room for cream. My car never smelled so good. read more

It's Krispy Kreme! You know you want it! Way better than Dunkin. Too bad the nearest one from our home is at least half hour away.

Unbelievable I love donuts i use to work for a Dunkin' Donuts when I was young but Krispy Kreme are the bomb. Unfortunately they have a rule of not serving walk-in customers donuts that are on the drive-through area. I think this is just stupid. Customer is a customer inside or out. I am a business owner, and what keeps me in business is my customers. My wife wanted a chocolate filled doughnut. On her cheat day but Young lady at the register (Sarah) said that they didn't have anymore my wife glance over to the drive-through and saw donuts there but the young lady at the register said we're not allowed to grab donuts from drive-through. lol it's all good I'll just make sure that me or none of my employees have to go through that again. we were there this morning 10:44 am 8/25. read more

For a place that makes ONE SINGLE ITEM, this place needs to learn from McDonald's or somewhere about improving efficiency. You place a mobile order and they are never ready when I walk in. To sell a box of doughnuts seems to take an eternity. It shouldn't take 15 minutes to serve 5 customers. Doughnuts are good, but service is a complete joke. read more

Fast drive thru and customer service was excellent. The cashier was courteous. Donuts were fresh.

I've been enjoying the more recent visits here. Maybe because they haven't been as busy on my particular visits. I saw a youtuber feature their summer fruit flavor donuts and I had to try them for myself. Came in with a special promotion on my app: buy one dozen, get one dozen original glaze for free. Great deal!! Helpful guys at the register. Even kindly gave me an idea water. My family's favorites are the original glaze, maple glaze and chocolate glaze. Only thing more perfect would have been catching the donuts just as they were set out for purchase, so they'd be perfectly warm. read more

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This place is VERY BAD... We order easter donuts to ensure that we will get them for the kids. One day before. The earliest we can come and pick them up according to the website was at 9 o'clock in the morning. You figure if you do a pre-order you are insured to get donuts. That did not happen. The manager did not care what happen. all she said was sorry... they we're not making any more into 11 o'clock or 12 o'clock noon. This is the 3rd order at this location that has been bad. First time we didn't get what we ordered. Second time we ordered jelly doughnut and got a dz donuts with no filling as they didn't fill them and now a pre-order that was paid for was presumably sold to a person that walked in. read more

Fast friendly service our cashier was gorgeous with a very nice smile. The donuts were fresh too. Although they were out of chocolate cake donuts bummers. read more

I asked for 1 dozen assorted Valentine's Day donut collection. I should have checked after I got the donuts. When I got home, Not only I received regular donuts but they were stale. Thanks. read more

Krispy Kreme - Coffee & Tea Near Me - Menifee, California

Warm, fresh and delicious Family likes the different variety donuts but can't beat the classic glazed! Friendly service too read more

Called in to see if I can place a order ahead for fresh donuts, as well all know what I mean by fresh; Jen answered the phone and completely acted like she didn't understand me. There's a difference between fresh donuts and donuts that have been laying out all day read more

I wrote a review for this place but I guess it got deleted? I'm not sure, but anyway. I came here during grand opening week and the line outside to get in wasn't too bad. I think it moved faster than the drive thru. My kids got to see the doughnuts made and come off the conveyor belt. I left with a dozen doughnuts, chocolate milks for my kids and juice for me. It wasn't too bad and I got the app to get points. Second time I came here, I went through the drive thru and their doughnuts were almost out of everything, on a Saturday, at 2 pm, so I came home with half a dozen doughnuts. Flavors I've tried and loved: -regular glazed -chocolate iced raspberry filled -chocolate iced with sprinkles -powdered strawberry filled -strawberry iced -powdered with lemon cream -glazed lemon filled -boston cream -maple iced -glazed raspberry -new york cheesecake (I didn't have it but my husband said it's delicious) read more

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Stopped to get donuts for the weekend breakfasts. We live 20 mins away so don't usually get Krispy Kreme, but I was nearby so decided to stop. Had a 50% off a chocolate glazed dozen with the purchase of another dozen. Picked an assorted dozen. Shame on me for not checking the box before I left. When I opened the box at home the assorted dozen was less than half of what I actually asked for. For almost $20 a dozen that's some BS. Won't make that choice again. read more

I purchased half a dozen donuts today. Got home and shared with the family only to bite into barely half cooked donuts. The inside was completely raw. Totally disappointed! read more

They are always out of everything horrible location. It's so frustrating and horrible customer service

My favorite donuts! Just melts in your mouth. Especially when they make it fresh & warm like this location. Customer's service was amazing. Super friendly & really sweet guys. They made my daughter's day with the new tiny sized donuts. read more

if you want a donut and a cup of coffee dont come here unless you want to wait for 20 minutes. only 4 people ahead of me but only one person serving customers, 7 people in the back making donuts. Bad customer service. read more

HORRIBLE quality, stale donuts! This is absolutely unacceptable that these are krispy kreme donuts... None of the donuts are of the same size, and the taste was the worst part of all. read more

Cristine was super friendly great customer service. Was smiling to everyone. Had lot's of energy. Moving quick. Great experience for my first time. Thank you Cristine . Clean location. Food tastes great. read more

Worst Krispy Kreme location! I showed up here this morning at 7:30AM on Valentine's Day expecting it to be busy but when I showed up it was worse than expected. The drive thru was closed! They had cones blocking the entrance. Inside the store there was about 20-25 people who looked extremely annoyed standing in line, the line wasn't moving at all. There was only one cashier who was taking her sweet time. The rest of the employees had absolutely no urgency to help out and get the line moving. It wasn't understaffed at all. The employees were staring at people in line lol Also, if you ordered ahead you had to stand in the same line. After waiting about 10 minutes of observing the staff I decided to leave. read more

I love these doughnuts. But both times I've visited this location I have been disappointed with the staff. There must've been 15 workers and they were very slow to fill the walk up customers order. At least the girl at the cashier was nice and easy going . But they may need customer relations training at this location. read more

Krispy Kreme - I am in photo - Coffee & Tea Near Me - Menifee, California

What's not to like about doughnuts??? I've done the whole drive thru a few times and they've never disappoint. Always fast friendly service. I'm pretty plain Jane when it comes to the flavors though. I usually just order a dozen of the glazed doughnuts. I've also had their iced coffees which is not bad .... but nothing amazing about them. Will come here for all my doughnuts needs/cravings. read more

I used to like this donut shop, but every time that I go, the donuts are smaller and the handle of the glazed is horrible. I'm not going back. read more

Krispy Kreme - They gave me the donuts like this, small and ugly. - Coffee & Tea Near Me - Menifee, California

We were greeted immediately by Friendly staff!! We came in today to get the Veterans Day special! Thank you for supporting Veterans!!

What an unorganized mess. I ordered 4 dozen of the special Valentine's Day donuts in advance online to make sure they didn't run out. These were meant for my 4 teams at work as a special treat. Pick up time was 6:30am to make sure I get to work on time. So my expectation was to go to the store at 6:30, have my donuts ready and waiting, easy pick up, and leave. The reality: coming into the store, there were multiple people there waiting. There was a "mobile pick up" sign so I went there. The 2 ladies behind the counter were desperately trying to keep up with all the customers while ignoring the online order line. There was one lady in front of me that was ignored for 5 minutes before someone finally made eye contact with her and started her order. I told the staff that I had an order to pick up at 6:30 and she told me "there are many online orders, we'll get to you". She then told me there was only one line so I waited in the mobile pick up line for over 5 minutes while other customers were taken ahead of me. At 6:40 an employee finally told me they would be getting my donuts now. They weren't even packed up yet, they still had to fill the boxes. And of course they now ran out of the Valentine's day boxes and had to give me one plain box even though multiple customers that came after me walked out with a Valentine's day box. It would be nice to talk to a manger to see 1) why do have the option for online ordering if I still have to wait in line like everybody else and the order is not done at the time you told me they would be ready? 2) how on earth can you run out of the Valentine's day boxes less than 2 hours after you open when you know that this is probably one of the busiest days of the year and the boxes are advertised everywhere? and 3) how little do you value your employees since they were clearly understaffed during such a busy time and then have to deal with upset customers because they don't have the supplies they need? Next time I want to do something nice for my team, I'll make sure to drive to a different location. Happy Valentine's Day! read more

My favorite donuts do you always have something delicious and now and they're always hot and fresh thank you Chris wait for me being in my area I love so many it's hard to be specific lately is a strawberry cheesecake is delicious but my most favorite it's always been the chocolate get glazed cream filled read more

I just stopped here for the first time, the cashier that helped us was very welcoming and patient! My boyfriend and I bought 4 donuts and a tumbler! Christmas donuts are so cute ! read more

Krispy Kreme - Glazed, Chocolate Galzed, Cinnamon Sugar, and Chocolate Glazed Reindeer with Pretzel Antlers - Coffee & Tea Near Me - Menifee, California

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I don't understand how a donut establishment never has any donuts. It seems no matter how many times I decide to go, no matter the time, they never have any donuts. It's a super big disappointment and will only be going to Donut Star from now on. read more

Went through drive thru and I wasn't ready for them to take my order but the worker was polite and patient. Then, when I went to the 2nd window, she complimented me on my skin. Made my day! Besides the friendly workers, the donuts are always delicious! read more

I can't believe what just happened. I was being helped by a person by the name of Vanessa and when I asked what donuts were available she was very rude and said whatever one's I give you. I questioned her on her rudeness but she replied with "be glad that the glaze isn't spit [on the donuts]". Needless to say I did not have a good experience and hope that Vanessa gets reprimanded for her comments. read more

Krispy Kreme - Coffee & Tea Near Me - Menifee, California

1 star because e Yelp doesn't allow 0 stars. Came on a Thursday evening, after looking up store hours. Stated on website and building that the store closes at 11 pm. Arrived at 10:51 pm, attempted to walk in and doors were locked. Assumed drive thru only so we made our way through the drive-thru. Two workers (ladies) avoided eye contact til we gestured to the store hours. One of the ladies walked over while the other stood close by, glowering. We asked if we could order and the lady stated that they were closed (after looking at the clock). It was 10:56 during this interaction and we asked if they closed at 11. She responded saying, "yes", but the lady said they were closed anyway. The time it took to ignore customers and close earlier than stated closing time, could have been used to complete a quick order. Disappointed in Krispy Kreme as a business and will not support this location. read more

They advertise all their fall donuts but when you get there they are out of just about everything. The car in front of me tried to over many different types of donuts and then got so frustrated they just canceled order and drive off. I thought I would be safe trying to order a raspberry-filled (which they were out of) and an original glazed. Since I was already there I did get just a couple of the basic donuts and a cup of coffee but should have left 1 donut was cold and so was coffee which I had to dump. I won't be back anytime soon as when you can't even count on getting a hot cup of coffee there is something wrong read more

Terrible staffing. Unhelpful and very rude I was ignored for half an hour by two young ladies talking. The only reason I am giving 1 star is due to the fact that the young man who was working register was nice. He deserves a raise for his work. He made a mistake but more than made up for it quickly. The two young ladies should be dealt with immediately however. That is no way to act at a job. read more