I'm a big KK fan and visits to the stores when the red light is lit has become a family tradition on special occasions, so my last visit was extremely depressing and disappointing. I parked my car and was saddened to see that the lobby was closed so we couldn't see the magical machine making our doughnuts, so we had to utilize the drive-thru. I was used to watching them pick our treats off of the conveyer belt with a chopstick, so I specifically asked for "Hot, Fresh, Now" doughnuts. Of course, we couldn't make it out of the parking lot without opening the box. Cold. We were expecting melt-in-your-mouth warm goodness, but we got "Been on the shelf for a day". I won't be back to this location until the dining room is open again. Darn you Covid. read more

Dirty, lazy and rude employees, they are some how always out of donuts?? I came Sunday at 10am there was 1 other person in the store and they not only didn't have the conveyer belt running to make donuts but they also had none available the donuts they had out were "just for display" like what? Also when I walked in the store was filthy and looks like they have just thrown a pizza party in there. I have never had a good experience at this Krispy Kreme someone literally needs to fire all these people and start over. read more

How can you go wrong with these? Seriously. We've never had an issue with getting through line and getting what we wanted. Didn't need it but hey, we will deal with that later. read more

Terrible operation get emails for specials drive 30 minutes to find out they don't honor Krispy Kreme's emails for specials. I won't drive farther for a little bit better donut I'll drive half the distance and just get Publix or Kroger donuts. They are not worth the drive anymore read more

Came here at 9:44 pm on 1.18.22 . Their hours state they are open until 10pm but this was not the case. Very disappointed. They either need to change their hours or abide by the hours posted. read more

Krispy Kreme - Time stamped 9:46 pm and they are closed - Donuts Near Me - Murfreesboro, Tennessee

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Hours of operation on website states they close at 11:00pm. I arrived at 9:55pm. No one answered the drive through but the lights were on. They were closed. I could see the employees inside when I drove off. read more

One of the employee who work in this store very nervous and tuff she is not patient with the customer she talks to me and my daughter with a very loudly and bad way her name is Jacky although the is so close to my house I will never use this store again because of her !!! read more

Better call before you go and if nobody answers don't bother going because they closed early without any warning. I drove 25 minutes got here 15 minutes before closing time and they were already completely closed up and every item put away. The only person left was the cleanup guy. Doors were locked. This is a poor member experience for an establishment such as Krispy Kreme - Extremely disappointed and so are my children read more

Service poor and they got no food fr Only thing on the menu Is glazed donuts. Be series

Extremely long wait time, if your in a hurry please save yourself some time. Horrible absolutely horrible....

Top 3 most addicting things: 1.) crack 2.) meth 3.) these donuts (especially hot ones) read more

Great donuts. horribly managed. Grossly inefficient. Drive thru service is terrible. If they weren't selling donuts they'd never last.

Looking for the classic donut for a quick fix then everyone should be aware that Krispy Kreme is the way to go. They are the place to get any and all kinds of donuts that you may want. I think it is important that everyone try one. read more

Never got acknowledged in drive thru, couldn't order online. Just ended up leaving. I gave them several chances to improve but this last experience...I won't be back to this one for sure. read more

First time I've ever been to Krispy Kreme and didn't get a HOT donut. Highly disappointed when it was ice cold. Like come on..

The management does not treat their employees right. Not to mention that the manager got her job through her husband.We went to Krispy Kreme Doughnuts ordered a dozen custard filled, took them to car started eating one, it was dry and hard, all the doughnuts were hard, took them back inside store explained the problem, they said they were made fresh today, I said they are really hard and don't taste good, they called the manager he said I don't know what to tell you we made them fresh today, long story they offered me more doughnuts that were equally hard, this is the second time this has happened at this store, I will not visit again it's a shame good Krispy Kreme doughnuts are wonderful when fresh, these were hard and not tasty read more

KK was not very customer centered at this moment. I understand that the lobby was closed for COVID 19, but we were waiting in line for over 30 minutes.... (Around 7:25pm we arrived) as soon as we pulled up to the drive thru finally at 7:58 (before closing at 8pm) they repeated to us that they are closed. Even when we were waiting for over 30 minutes and they weren't closed yet!! Ridiculous. read more

Went by this place twice in the past week. First time the shake machine was not working. Second time the couldn't make a regular Krispy Kreme shake because they hadn't dehydrated the doughnuts that were supposed to go in. Hey @krispykreme, what is going on? read more

Got 2 chocolate covered, creme filled doughnuts at the Drive thru. Good doughnuts, but $3.47? Yea, not happy with that.... and they are very small, to add insult to injury..... I'll be doing without or heading elsewhere next time I need a doughnut fix.... read more

I ordered online as I had a hunger for their pumpkin spice donuts. When I went in to pick them up, had to wait to be served even though employees were standing around. Finally someone waited on me and another customer. When I got home, to my surprise out of the 8 donuts I ordered only 3 were correct, which greatly disappointed me. If I'd reviewed that night it would've been a 1. I contacted the manager Mark the following day. What a great response I got from him when explaining what happened and he told me to come in and he'd take care of it. To my surprise he replaced my entire order and was fabulous and friendly. I'm back to being a fan! read more

10 am on weekday morning and the donuts were hot and fresh. My wife and I enjoyed the simple but delicious plain glazed that melts in your mouth when hot. The restaurant was clean, each table was clean and the floor wasn't dirty or sticky. It's enjoyable being able to see the donuts being made. The selection of different types of donuts was varied. Their was 9 different employees working, so our order was taken quickly. The lack of perfect 5 stars was having to listen to a couple of employees complaining among themselves about one of their supervisors. We come in to enjoy a delicious donut, we needed no drama added. read more

Don't get me wrong, LOVE Krispy Kreme! But the employees this night it was around 9pm and we wanted to try the new Oreo box. But before we could finish our sentence, the employee cut us off and said they were out. Which was fine, whatever. So he told us to let him know when we were ready to order. It took us just a minute or two to decide on an assorted box. So we shouted out we were ready, but he didn't respond for an additional 5 to 6 minutes and asked if we were ready yet. We repeated over 4 times what assorted donuts we wanted. Then as we pulled to the window, all the employees were just standing and talking to each other, didn't even bother taking our money yet. Just talking while there's a line of cars behind us. So we just drove off ‍ read more

I visited this Krispy Kreme location today. Over half of their donuts were out of stock. I tried to order a hot caramel latte and was told " We only have plain coffee. My manager told me to say the other machine was broken." Horrible customer service and pathetic management. read more

I have always loved Krispy Kreme doughnuts until today... I went to their drive thru about 5:45AM and being from out of town, did not realize they didn't open until 6:00AM. No problem. I sat and waited until they opened and then placed my order. Pulled up to the window and 6 plain glazed and 6 chocolate iced doughnuts were just over $16. It took several minutes to get my order even though they had just opened, the door to their store was locked and I was the only one in line. Once I received my order and drove off, I started to eat one of the plain glazed. Imagine my surprise when they were old and dry. I pulled back through the drive in and advised the person working of the fact the doughnuts were not fresh and I either wanted fresh doughnuts or my money back as I was not paying $16. for stale doughnuts. She said, "ok", and then left the drive through window area. After a few minutes, she returned with another lady who said nothing to me and instead started taking money out of the register. She then opened the window and gave me my money. I asked again if they did not have fresh doughnuts and was told, "The hot light isn't on". I advised her I was aware of that but I do not expect to pay the price for day old doughnuts. She did confirm that they were yesterdays doughnuts. They did not have any freshly made, same day doughnuts. How can a business not advise their customer that they are getting less than the quality they were purchasing. I will not be back to this location. Luckily, we have a family owned doughnut shop near home and they are always fresh. read more

KK is great, I was glad to see them to Murfreesboro. Their doughnuts are always great and the kids love to see how doughnuts are made here. I look at some of the negative comments, some are very petty to give this store a 1*. read more

Very disappointed in this Krispy Kreme we try and stop on our way to Florida and the last time we were here it was fine but this time there was plenty of staff but they didn't seem to know what they were doing. Service was very slow and the person who was getting us coffee evidently didn't know how to make coffee and it was just horrible. Undrinkable...I wish now we had just taken it back and got my money back - we tried adding to it but no luck it just was way too strong I think she put two bags of coffee grounds in the machine. I know these are trying times but if a donut place can't get coffee right that doesn't have anything to do with Covid read more

Apparently touching doughnuts and money with the same gloved hands is standard practice for this location. I will not be eating the doughnuts I paid for nor returning to this particular Krispy Kreme. Absolutely disgusting read more

Called during working hours (6am - 10pm) last night around 900pm and then this morning at 0730. NO ONE answered. Phone rang until it hung up on me. 615-203-7945 this is the phone number I used. read more

In the last several months service and the quality of the products has declined. I've come in to try new donuts and been very disappointed. The Sunday cinnamon rolls were small, looked terrible and didn't taste much better. The trio of churro donuts were dry and stale like they had been sitting out for a day. Yesterday I went in to try the TGIC donuts, which are supposed to be the 1st Friday of the month, but were done on the last Friday and I just happened to see it in the app.. When I walked in, I was the only customer around. One worker was on the line with the donuts, one who may have been a manager was working with the register and three others were standing around talking. One of the three started to come over but was asked a question about the register and turned around then returned to talk to the other workers. At one point one of the three females talking pointed to me so I know they saw me waiting but still didn't help. I walked out and don't think I'll come back. There are other donuts in town. read more

I love Krispy Kreme BUT ONLY WHEN THEY ARE HOT! I have been to this location multiple times when they have the "Hot and Fresh" sign ON but when I order, they inform me they are out of them. Then turn OFF the sign so I don't waste my time! Tonight they told me they would have hot donuts in 10 mins or less if I wanted to pay and wait, they would deliver them to my car. 25 minutes passed and NO hot donuts! Just train your employees to be honest with your advertising and promises! False advertising and deceitful employees put a bad taste in my mouth! read more

at 7:30 on a saturday morning the location was not open even though it's been 1.5 hours since their posted open business hours. employees are inside but there is nothing stating they are closed or why they are not open. i have sat here for about 30 min and watched family after family leave. something just isn't right here. read more

Absolutely terrible! 4 times we have ordered online and had the order cancelled. 30-40 minutes after we placed the order. Why are you able to order items if you can't fill the order? Even worse, you don't call the customer. You let door dash do it. read more

My first experience at Krispy Kreme in Murfreesboro was a complete disappointment! The floors were disgustingly dirty, my doughnut was cold even though the hot sign was on! And I watched all of the hot ones rolling off the conveyor belt onto the floor, AND there was a honey bee inside our box of doughnuts! read more