I have shopped at Kroger on Byhalia rd in Collierville TN for many years. I hate to say I will not be back. They have this woman ,,she says she the store manager. I sure hope not. This woman is rude and very unprofessional. I have heard her body shame her employee and customer's alike. When you talk to her and your white,, she will be intentionally rude. And make bad slurs. I was born with a speech problem she made fun of me. She has upset me so bad that as long as she is store manager or what ever she is. I wont be back. And I will make sure no one will want to shop there. She is plan awful to employees and customer's. I tried to see her badge.she covered up. So I'm going in to the store today and to see if I get her name or I'm taking a picture of her and posting it here on a update or on all my social media read more

Kroger - Here they are again body shaming people and wont let get pictures of face . - Grocery Near Me - Collierville, Tennessee

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Great place to buy Super Bowl food supply. Here's a picture of my Super Bowl spread from last year. My cousin who prepared the food brought everything from this Kroger. And she said she wouldn't shop anyplace else because of freshness of food and good prices read more

Kroger - Grocery Near Me - Collierville, Tennessee

This is the second week gave had to wait FOREVER for them to bring out my online order . Last week they gave my order away and I was asked to come back the next day day . Come back and still waited half an hour and STILL has to call THREE TIMES before they brought it out . Today I've been here an HOUR and still no one in site AGAIN. Will never shop here again !! Houston Levee/Winchester Rd read more

Went on grand reopening day after being closed for weeks. The store has been completely remodeled after the tragedy. The store looks awesome and the employees were plentiful and very helpful. Please visit and support our local Kroger. read more

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There aren't a lot of less expensive grocery options in town however, I stop here in a pinch if I must. This location is not my favorite but for non perishables it's ok. Staff genuinely look defeated, overworked and underpaid here sadly. The whole place just feels depressing! And the food prices are still extortionate for at best mediocre products. read more

Let's all go krogering because it's usually the best way to shop. They have wonderful deals weather in store coupon offers by mail or phone app. Their select deals are nice. Even if some of their products are not on sale they are still reasonably priced. Not only are their grocercy products great. The store is kept very clean well stocked & also have store associates who are very helpful friendly and knowledgeable when it comes to their customer service and hospitality. I love the fact they have Uscan stations as it eases the stress of either a long Chalk Outline or rude cashiers. But I haven't ran into any rude cashiers at Kroger yet. They're also friendly attentative and fast. While you may be asking why I don't use a checkout lane. I just have a personal preference of scanning it myself. When I really don't want to shop or scan any groceries myself. They also offer pick up of your grocery order. read more

Kroger - Grocery Near Me - Collierville, Tennessee

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This review is for the meat department. My wife just purchased almost 4 lbs of chuck roast. It was on sale. Date sold by still have several days left. What a surprise when I took off the plastic wrapper. Hidden behind the sticker was brown and crusty looking patch of meat. The meat smelled sour. Considering the label stated "never frozen" I can't imagine that dry patch being freezer burn. I will not say the meat was sold intentionally when it should have been discarded, but here we are. Super gross. Never buy meat here. read more

Love coming here! Their vegetables and meat are always top notch. I love going to their deli for their awesome Boar's Head. Their cheese area is a also amazing and I have learned a lot about what types of cheese I like thanks to these guys. I love coming here and will always pick here over other places. read more

Kroger - New walkways between cars make it safer and easier to navigate the parking lot. - Grocery Near Me - Collierville, Tennessee

Ordered online, delivered within 2 hours, which was amazing. The only problem is that I didn't have the option to swap the unavailable items for something similar, rather than identical. While I appreciate the effort in wanting to get me exactly what I asked for. I just didn't need the exact brand/type of bread yeast/sugar or flour, in my shopping cart. And Since those exact items weren't available, I was refunded (thank you) I went to the same Kroger to get the item on the shelf below. First world problems. Speedy, and efficient service. Thank you. read more

Don't shop here. They treat their employees like dogs. They even turn off the air conditioning at night forcing the overnight stockers to sweat like mules. They also tell overnight employees to NOT take their lawfully entitled to breaks because they quote, "have to much to do". I'll shop at WalMart from now on, as terrible as it is. I'll not support any company that won't even allow their employees to have air conditioning. read more

Publix please come to Collierville!! Kroger is awful! Always out of what we need even though the store is the size of a football field.

Store hours according to google and everywhere else I can find says the store should close at 11 PM but when I showed up at 9PM I found the door blocked closed both at this location and Houston Levee with no signage stating why or otherwise. read more

Worst supermarket in the country, much less Collierville, TN. The staff for the most part have a lousy attitude, and the woman that is behind rge deli counter on a Saturday morning at 8AM is pig ignorant and dishonest. I love how shexrefuses to serve me before 8 AM, yet when a friend of hers comes in she not only serves them, but lifts sliced meats off the scale to print a cheaper sales ticket for them. I kid you not. Numerous complaints to in-store management go nowhere, so I will be addressing my very valid complaints with their HQ. read more

Crazy amount of people on a Sunday afternoon. We decided to do self check out which saved the day as the lines were really long. Got some ribs for lunch that were on sale. A bit dry, but fine. Not much sauce on them either. Gonna have some peeled shrimp cocktail tonight that I got there for only 5 bucks. Looked good. Hopefully it'll be good and I don't get food poisoning. My wife got a pecan pie which she really likes. read more

Why does this Kroger never never ever have Coke Zero in the 12 oz bottles? They have rows and rows and rows of regular coke in the 12 oz bottles. News flash Coke Zero is a very popular drank in the 12 oz bottles. Maybe cut down on some of the shelf space for regular coke and give it to Coke Zero or have the Coke guy come in often to stock the Coke Zero. read more

I can't tell you how much I love the clicklist grocery pickup!! It's crazy convenient and it's especially great on a 37* drizzly day, these folks get 5 stars from me. As for the store itself, this has been my Kroger for decades, and they keep it fresh, clean and lots of friendly folks when you need them. Lots of great parking, open 24/7 and you always feel safe and welcome here. The veggies are always spotbin, and they are well stocked with organics so all around this is a great Kroger location. read more

Kroger - Grocery Near Me - Collierville, Tennessee

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This store is a close tie for one of the worst customer service retail store. At the deli, the staff is slow and don't really care for customers. Stood at the counter with no other customers. The employee looked at me and continued doing clean up for about 5 mins before coming to ask me what I want. The Dairy section is even worse. Asked a Kroger employee if a certain product was in stock. He looked at me and mumbled some unintelligible word before hiding himself in the back of the store, He came out a min later and proceeded to ask a customer if she knew if the product was available. Of course the customer told him that she does not work at Kroger. I tried calling to speak to a manager but to no avail. No one ever answered the phone. read more

paid $13.00 for what appeared to be some pretty flowers. no. when I unwrapped them at home lost most of the blooms .

I love this location. Great staff. The Security gentleman speak and offer you a basket. Even tho everyone is busy they'll take the time to assist you. The store is very well organized. Here's a few photos. I tried to capture the isle label headings. I got a call and had to leave. read more

They don't answer the Phone. Like ever. I lost my wallet six months ago and called to see if anyone found it. I called multiple times throughout the day. I let it ring until it disconnected me. I called today to have a mistake corrected on a pick up order and I have yet to reach a person. No operator, no answer machine, literally nothing. Where is the manager? Where is the customer service counter rep? Where is anybody? read more

It you love driving up and getting your groceries, go somewhere else for Kroger Pick Up because this one isn't the one to mess with. Awful service, leaves items out and still charges you for it, not ready at scheduled time and management doesn't care. I wish Target would do groceries because Target Drive Up is the business. read more

Standing in line forever at the deli counter. Workers standing around in bakery and hot deli area with probably no cross training. No eye contact, no I'll be with you soon. No management presence. Publix please come to our area and show krogers how it's done!!!! read more

Love Kroger, hate their prices. Things I like from Kroger: - Bagel Bites Cheese and Pepperoni - Bertolli Chicken Alfredo and Penne (I liked it better when it was pasta though) - Boar's Head Blazing Buffalo Chicken - Boar's Head Cajun Turkey - Hamburger Helper Bold Firehouse Chili Macaroni - Hamburger Helper Cheesy Enchilada - Hamburger Helper Crunchy Taco - Seagram's Escapes Jamaican Me Happy - Totinos Bold Buffalo Style Chicken Rolls Things I don't like: - Chocodile Twinkies - Hamburger Helper Cheesy Italian Shells read more

Kroger has always been my go to but after the treatment of a certain individual close to me it's safe to say we'll never be returning. It's sad to post this but due to their actions we won't be back. Management needs to pay closer attention to the personnel. read more

The worst customer service when checking out. Just waited 20 minutes to check out. Not enough lanes open, always long waits at checkout and staff is generally unfriendly. read more

My review is based solely on the "customer service" I received today at the Fuel Station. I pulled up to the pump and proceeded to go to the window as I wanted to pay with debit. After standing there for about a minute, the attendant not even acknowledging me at all, she finally says "Yes ma'am?" I asked her could I please get $25 on pump 4. She pulls the tray in, without saying a word to me. I'm not even sure why she pulls the tray in as she hasn't even instructed me to do anything? So she pushes it back out and I put my card in there. After she runs my card, she again doesn't instruct me to do anything. Doesn't say a word to me. So I take my card and walk off. Now, I should have known I needed to put my PIN in, but it honestly slipped my mind. She should have told me. So she FINALLY talks through the mic as I'm walking away and tells me to enter my pin. I do so and continue on my task of getting gas. Well, I didn't need the entire $25 to fill my tank up as it only took $22.48. So, I go back to the window now to inquire if the remainder of the $25 will be put back on my card. She again does not say a WORD to me. But instead hands me a receipt. Irritated at this point, I say "So is that a yes?!" She says "It will go back to your card". Honestly, this was such a terrible experience I probably won't even go back to this Kroger. So, thank you Vernell for the total lack of customer service for no reason at all. Maybe this just isn't your line of work, you know.. if you can't work with the public and all And yes, I did call the manager and complained immediately. I was on the phone with them before I even left the parking lot. read more

This is the worst Kroger I have even tried to shop in. I was in the store at 5:30 pm on Tuesday, October 30. There were 2 check out lanes open with at least 8 customers waiting in those and in the self check out lines! The produce department had no Romaine lettuce or cucumbers. I had to go to Walmart to complete my shopping! The coupons that saved me $1.50 was not worth the effort. I give up on this Kroger location. read more

I tend to frequent this Kroger just as much as the Farmington one. It is pretty big and at times not as busy. I am always met with great customer service and the store is always stocked fully, at least when I go. Plus, it has a gas station and it is in a shopping complex that has a Kohl's. What more can I ask for :) read more

It is hard to trust the fruit from Kroger. I have tried to be patient and freeze the fruit within a few days of buying it, but this last buy I got a large pack of red seedless grapes and as I took them out to clean them, the inside of the bunch was the worst amount of mold I had seen yet by far. I turned the package over and it had January 2022 on it. It is March. I'm extremely disappointed. read more

A few years back this Kroger was expanded, and it has been a hot mess since. The layout is unlike any grocery store I've seen before, and the order of products makes no sense to me. Some items are actually in multiple places in the store, which is even more confusing. Generally I actively avoid this store and prefer to shop at the Kroger on Houston Levee and would give this one a one star review; except that this store is much larger and carries products the other Krogers do not. I find myself having to shop here every 4-6 weeks just to get some items that I can't find at other stores. This could easily be a 5-star Kroger if they would just fix the layout. FYI, there is also a Kroger gas in the parking lot. read more

While shopping today, I could not locate an item I had previously sourced from this location. While standing in the aisle continuing the search, a Kroger associate inquired if they could assist. I was hesitant to share, thinking resolution was not on my side, but went ahead and shared my search with her. I was advised that it was not a fast seller for the store, however, she would go ahead and order it in for me, and proceeded to advise when the truck delivery would be, and where she would merchandise it!! My faith in customer service has been restored! read more

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Wow - this place is terrible even by Kroger standards. Both Krogers in Collierville are poorly run and crowded (you wouldn't think this would even be a thing...but there aren't really any other groceries in Collierville - you know, Kroger should change their name to "Monopoly"). This one, however, cannot manage Clicklist to save their lives. Apparently, they don't know what the phrase "DO NOT SUBSTITUTE" means...they're absolutely determined to force Kroger brand junk into an order no matter what I ask for. By my calculation, Kroger owes me about $40 for garbage they added to my order that I didn't buy. What other retail location gets by with this? I've made my last Clicklist order. read more

I used to like this Kroger but I hate coming to this Kroger because it's so ungodly busy and the parking is horrendous. Some of the employees are really helpful and nice some of them aren't. The store is pretty clean but the sushi they have is pretty dang good. I prefer to go to the Kroger on Houston levee. Stay away from the fuel center here as well unless you like waiting in line forever at all times of the day. read more

Worst pick up experience possible. Waited FORTY FIVE minutes only to have them put random subs in our order so now we don't have dinner for tonight (bratwurst for Italian sausage, coriander instead of cumin, etc). I've never had such a frustrating and abysmal experience at a Kroger before!! They need to get it together. read more

If you use Clicklist and can't make it that day to pick your order up, they won't return your money or give you your groceries. They will make up any excuse to buy more time and aggravate you.... lost a customer. read more

I recently had a prescription refilled at the Byhalia pharmacy. Elizabeth informed me that my medicine might have a coupon available. I don't have a Smart phone, so Melissa went on-line and it so happened that my medicine was 100% off! These ladies saved me an out-of-pocket expense of $100.00 and probably more because they told me the drug manufacturer was doing a promotion for a year. I am extremely grateful for their expertise and exceptional customer service. read more

I have been hitting this store almost everyday to every other day and let me tell you, they are on it! Yes I assumes not everything is always perfect but every time u am in there I have multiple employee offer to help me. When I ask for help they are SO nice and walk with me instead of pointing in the general direction. Simply amazing service. The store manager is almost always right there up front with a smile and willing to help no matter what. I just don't see this in other stores quite as often. Love it! Keep it up Collierville Kroger! read more

Love this Kroger, they just remodel last year and everything look so nice and new, their staff are very helpful, and groceries are always fresh, a lot of fresh flower for holidays to choose from, love it. read more

They need competitors to move in because their pricing is ridiculous. Their meat and seafood is as high or higher than the local meat market, Thomas Meat and Seafood. Thomas sells prime grade for the same price as Kroger's choice cuts. I call that more bang for the buck. So what if you get a gas discount when you buy something there. You spend so much more on the same product that you don't save anything on the fuel or even go upside down. A clever selling technique, but in the end they are still sticking it to you. At least you don't have to stand in line at the checkout like like at Walmart, but you pay two dollars more for a dang jay of Kraft Mayo. There goes the fuel discount. Then you are in the hole the rest of the way. Also, why is gas higher here than the Houston Levee store that is 8 minutes away? Kroger has become highway robbery. read more

Love Kroger. Usually a great selection. Always clean and tidy. However the reason for the two stars customer service and cashiers are very unfriendly. Love the people in the bakery they are so sweet and helpful. Would be a nice place to shop if cashiers and deli were as kind and helpful. read more