Great company , they were straight forward with the scope of work on my ac unit and my unit was…read morefix next day in no time , I wish price could be better but they give me a Va discount so that was a nice of them , fully recommend this company ... Watch out for other companies that will try to scam you , definitely this one won't .... Btw Tyler was great fixing my unit

Had them come out and diagnose an issue with my a/c my air handler up in the attic they did come…read moreout gave me a quote to fix it $3160.00 impressed upon me that I needed to replace the system instead for $12500.00 called the second company for an estimate ended up costing $160 . do not use this company they're selling you stuff that you don't need.

It's been almost two years since I last had Killian's come service my unit…read more I was happy to see that his business is growing and that he has also maintained quality. When I first used Killian's service he was a one man shop who had just gotten a dedicated line for his business. Two years later he has teams and trucks. So often when a business grows quality suffers. That is NOT the case here, Killian maintains contact with his teams and brings his experience to every job even when he isn't here. His team found the issue and left with my AC working better than it has in a long time. BONUS: His prices were fair. He didn't overcharge, in fact he may have undercharged. If you need AC work Killian's is the only name you need to know.

Killian responded right away to my request for an estimate and and was able to come out and…read morediagnose our issue the same day. He was super personable and knowledgeable, and very transparent about pricing from the beginning. He found the issue with our package AC unit quickly and walked us through our options (and the associated costs) for repair and replacement. We'd gladly use Killian's again!

They've done maintenance and repairs for me a few times since I bought my house and the costs have…read morealways been reasonable. I have no complaints whatsoever!

Very helpful ,I was given a time they would have someone out here then received a call that they…read morewere on the way.Very professonal I explained what was going on with it for years off and on .He knew right way what needed to be done .My daughter road by this location all the time had the name and phone number for me and told me they had very good Reviews .Thank You all for your service The Value and service was awesome

Lost the HVAC unit to hurricane Helene. It took awhile to get the permit but, once in hand they…read morewere here the next day! Great service, clean and courteous. Would definitely recommend!

Fast service. Polite staff. We were so thankful for their rapid response time and attention to…read moredetail. We look forward to seeing them annually for maintenance checks going forward.

Used Thunder Bay last yr when I bought my place that had been vacant a yr before the estate put it…read moreon the market. Sam came out with a helper cleaned it up and replaced a few baffles that had not actually been installed but were just laying there inside the vent. In any case I didn't feel pressured at all. Found them very helpful and he basically told me things about the unit I learned in the home inspection (didn't try to exaggerate). I will definitely use them again this yr for a summer tune up

Thunder Bay Air was hired by the former owner of our home to repair and replace old & damaged HVAC…read moreduct work throughout the house. They were also hired by the former owner to replace the AC unit. All of this work was done at our request as part of the addendum to the home sale. Thunder Bay Air was at our home a total of 3 times. First time they put in a new AC unit, then a new return duct under the house. Finally, they repaired two small sections of damaged metal duct work in the attic. Since their involvement and our ownership of the house, we have discovered that the new unit was not installed properly, not hurricane clamped, not properly secured to the house, and the heat element was faulty. The new duct work under the home had to be secured and clamped to the foundation, as they simply left it lying on the ground, blowing around under the house. The repairs to the duct work in the two attics had to all be torn out and completely replaced because the repair job was so poorly done, not only did it ruin the old ducts beyond further repair, but damaged our insulation so badly that the insulation also had to be removed and replaced. Furthermore, his crews left 5-6 bags of trash throughout our attic & crawl space and 4-5 under the house. When the owner of the company, Sam Beard, was confronted about the problem, and given a chance to visit our home to see the work of his crew, his response was that yes the work was "deplorable", and he would like to send the same crew to, "teach them a lesson". He also thought it would be acceptable to us that he "might get to it in 2-3 weeks". The owner, of this company, Sam Beard, does not seem to have an actual HVAC background or skills, his website touts his work as an airline mechanic! After his company ruined our HVAC system, we had 6 different companies come look at their work, all recommended that the work was so badly done and beyond any further repair. He did not seem to have a response to this, and suggested that he could "maybe put some more mastic" and the gaping holes in our metal ducts. He did not properly acknowledge the horrible and shoddy work of his crew, and refused to take proper responsibility. As a result of this company, we had to spend and additional $7000 to have everything fixed! Do not use this company!

Barry responded to our service request, he was extremely helpful, knowledgeable, and professional…read more Gave good recommendations and set realistic expectations. 10 out of 10.

We've been with same air conditioner repair company for years. Our coils froze so we called said…read moreunnamed company. They came out and said we may need our coils replaced. This company installed our A/C and, ever since, this system has been giving us problems multiple times a year. After some research, I decided to call another company. Barry from Blue Bear came out and conducted a very thorough evaluation. He laid out all of our options clearly and showed us pictures and discovered our whole house filter wasn't changed by the previous company for a very long time, even though we have a maintenance plan. Barry got our A/C working at a much lower cost than expected. We found our new air-conditioning repair company and new technician. 5 stars for Blue Bear and for Barry!

Efficient, knowledgeable and in no rush to move to his next assignment. His recommendations were…read moremost helpful in guiding us toward keeping our system healthy.

After getting estimates from 3 other companies, who spent an average 30 minutes, and could not…read moreaddress my needs, I decided to further explore highly rated air conditioner companies, and came across The Comfort Authority. They lived up to their great reviews, from the initial contact phone call all the way to the conclusion of the installation of my new unit. Derek, the estimate technician who arrived at my home on April 23rd, was knowledgeable and addressed my questions and offered options. He was at my home for over two hours! He offered me several options, without pressuring me, simply explaining the benefits of each option. His willingness to explore my request to remove current water outflow pipe that had been on the garage floor for decades, presenting a safety risk, and route it another way outside was taken seriously and creatively. He took me through the plan and I was so pleased. The technicians who arrived the next day to do the install, Gary, James and Kauntes, were excellent workers. Gary was in charge and went over the plan with me in detail. He was able to troubleshoot a few issues and get the job done! All three of them were courteous and, without being asked, applied shoe coverings every time they entered the house. They cleaned up after themselves. Gary kept me apprised of their progress. They began working at approximately 9:15 am and did not leave my house until 6:15 pm. I could not be more pleased. 5/5 rating Thank you I will be recommending The Comfort Authority to anyone who needs air conditioning work done. Donna Harmony-Jones Kathleen Watson