Food and service great. Manager had told me he didn't have ketchup packets, truck hadn't come in yet with supplies. I was pleased that when I got my order he had a small covered cup with ketchup in it. He didn't have to do that. It was appreciated. read more

Burgers were way underdone; practically looked raw. Cashier seemed bothered when I approached him to ask that the burgers be cooked awhile longer. Furthermore he did not see anything wrong with the burgers. He did, however give me a new order which was supposed to be cooked longer (see picture), but still not to my liking. No one came to ask me if I was satisfied. A waste of $25.76 for 2 double burgers w/cheese. read more

Krystal - Underdone meat, even when asked to re-do the order, to cook it longer. - Burgers Near Me - Chattanooga, Tennessee

Went to Krystals last night and ordered 7 Krystals, 2 fries and an apple turnover. Checked the food before pulling off, all of the Krystals were extremely old and dry. The buns were hard and the onions were dry and burned. Only received one order of fries and no turnover. I pulled back around to the window gave her my bags and asked for a refund. We paid cash, she told us it was only two of them there and no manager on duty to open the register. I said we would be back tomorrow to get the refund. She stated they probably won't give us the refund since we wouldn't have the food to give them........Really?!? read more

Service is horrible! These people are so rude here. Food is ok, not great. Ambiance, I'm not sure I always pick up. I would give it zero stars if I could. read more

On 7-29-2025 at 8:45 pm I went to Krystal to get my family a box of 24 Krystal to my surprise i had to pull up and wait no problem but when they brought them to the car I had to ask for my fries the girl said MY BAD went back in got them I got home and the Krystals where dryed up and where just half way up the box the y where awful for $38,68 you would think they would at least have a bun and not a half of one this is no joke poor service food was really bad so check you order before you leave the parking lot .. the manager on 7 -30 2025 at 12;05 told me that it was the bread company fault really you should not even put a bun on a hamburger if it looked like that please .. did not apologize are anything sorry service on pm and morning shift .. read more

Krystal - This is the Krystal and what it looked like really - Burgers Near Me - Chattanooga, Tennessee

Had not had a Krystal Cheese Burger in quite a while due to previous problems with my orders, but I decided to stop on the way home and asked for the 5 for $7.49 deal, 5 cheese burgers with extra onion. Got home and there were only 4 cheese burgers without extra onions in the sack. Did I check my order, no, I was tired from a long day; and besides, I do not work for Krystal. How difficult is it to count to 5 - 1,2,3, 4, 5, five fingers, five toes - really? I have complained to Krystal Corporation several times in the past, and never received any response. So here I am on YELP. Will I visit Krystal again...NOPE! read more

We pulled into the drive through and the voice come over the speaker that said. It will be a ten minute wait and that was all

Slow, and understaff took then 35 minutes to make 12 Krystal's it was ridiculous waiting for my food. I place the online and still had to wait for my food. Will not be returning and would not recommend. read more

This was the first time I have been here. I was told they are comparable to White Castle because I love the frozen burgers. (Thats all we get in Cali). The tots were bland. I did really like the fries though. We also got the mini cheese burgers and chicken bite things. The sauce they have on both were not good. The mini burgers tasted like they dipped them in salt. Chicken was just ok. read more

Krystal - a variety of fast food items - Burgers Near Me - Chattanooga, Tennessee

Terrible service. We have waited almost 20 mins and we are the only ones in here. We thought this would be quick but negative. Looks like 2 people working in here. No food in sight for us. Not even sure where the people that work here are now. Now the man just asked if we got food. Nope. Not even making our food. Don't ever stop here. AWFUL!!!! read more

I love Krystals. I'll say that again. I love Krystals. BUT this unit is terrible. I live close by but will drive to the Lee Highway shop just to avoid the slow and unfriendliness of this place. It's really amazing how bad the service is here. Go to the Lee Highway or South Broad locations. Cherokee Boulevard was great back in the day, and they may still be. Just haven't been there in a while. read more

Management is racist here. Visited store yesterday and as manager was overcharging me I complained commenting that she's supposed to honor the advertised price on her menu. She didn't care, became belligerent with me, started using racist slurs at me, then refused to provide my order. While I waited for my refund and card back her staff began throwing things at me. Now if a white manager treated customers in this regard, when they're in the wrong in the first place as the law states a business must honor their advertised prices, they'd be rioting all over the place. Racism and bigotry should never be acceptable or tolerated. This level of ignorance has no place in society and certainly no place in management of a national chain store. read more

One of the worst Krystal's I have ever been to. Took 45 minutes to get my food when ordering from the drive thru. Also the management does not care about their establishment. Would never come here again, rather drive to the Krystal's on Lee Hwy. read more

Totally rebuilt to a new style Krystal but the service has went old school where it takes 20-30 minutes to get thru the drive thru. This use to be an easy fast in and out right off interstate. But it is terrible now. Doubt it would be any better inside. Think about it, it take less than two minutes to cook one of these burgers. No training, organization at all Only reason not to rate a one star is I love the Krystal's read more

Would not come to the counter and take my order. They were just looking at me like I should leave so I did.

Closed at 11 pm. Lights on. Drive thru lit up. Big sign that says open 24/7. It's no wonder this chain is imploding

Terrible!!!! God Awful Experience. Visited off the interstate and was told their was a 45 minute wait on hamburgers. Horrible Service - Should shut the business down and start over !!! read more

Ordered through the app. Waited the 14 minutes that the app said to wait. It was in store pick up. When I walked in a lady came running at me saying my dining room is closed. Everytime I tried to talk she would scream my dining room is closed. I told her I had an app order and asked if she would like me to go through the drive thru. While waiting to get my food I noticed the other workers sitting down playing on their phones. Got my food with a side of attitude and left. The Krystal burgers and fries were both cold. Will definitely not visit this Krystal again. read more

In order to make this place better,the management and it's employees should want better.Krystal is synonymous with Great Food and they have to get back to this. I grew eating Krystal and I hate to see these complaints.It's not too late,so let's get it right.I challenge management to do this. I will stop by in July,and I look to see a huge change on my arrival. Be inspired,seriously. read more

The workers are ALWAYS rude. Your order will ALWAYS be wrong and will NEVER be fresh. It's by far the worst Krystal's I've visited.

Read my other Krystal first. After trying to contact Krystal about eight times on their website with no response. I tried calling the store again. I had such a bad experience that I would not let it go. I asked to speak to or get the number for an area supervisor. The lady on the phone sounded familiar and I found out later that it was the same manager that I had my first bad experience with. She actually yelled out across the restaurant (I heard on the phone) , "you remember that guy in the drive-through from about a month ago?". So apparently this situation made such an impact on her that she remembered as well and was still basically mocking me. She hung up on me. I finally got in touch with the manager you got me in touch with the area Director. Now this lady is class. She looked into the reason why she had not been getting my complaint emails but not only that she sent my complaint all the way up the chain of command. Yes, I got a call from the president of the company who took me out bought me lunch to get the details more correct of my experience. This is pretty much unheard of. This guy was outstanding in his service to the customer. He promised to get the situation in that store handled. He in the area supervisor who also was at this lodge both were beyond respectful and an interested in my experience at one of their stores. I could not be happier with the results. I have no idea if that manager is still working for the company but for the president of the company and to actually have lunch with me to listen to my situation goes above and beyond what I expected. I have been to the restaurant several times since and have had no problems whatsoever read more

Had a great experience at this Krystal. The staff were friendly, the order was accurate and very tasty!

I am only reviewing the low carb bowl, as I don't get anything else at Krystal. The bowl is good, with lots of eggs, cheese and bacon. It's super filling and gives you lots of protein to get through your morning and not feel hungry. The staff are good. I'm usually there at like 6am, so there's not usually a wait. They recently tore down the old building and rebuilt it. It looks very nice. This is a convenient stop on my way to work, easy on and off the 75 highway. read more

This is the worst Krystal!!' Never know when they will be open. Workers are rude! Will not be back!!

Horrible service. They helped 6 cars in drive thru before bringing our order out in the dining room. Trashes were overflowing. Tables were dirty. Out of straws, out of forks, out of Coke, out of Dr. Pepper... Update: waited 30 minutes. My order was wrong. My sister's order was wrong. The 2 people after us got a refund. We got a refund also and left. Will never return to this location. read more

So everytime I return home, the first place that I stop is Krystals. We stopped by for breakfast and I wasnt disappointed. Sausage, egg and cheese biscuit combo with a side order of grits. Everything was good. Asked for a cup of ice water and got an attitude. I wasnt asking for something for free because I had no problem paying for it so I hated that is what she assumed. But overall enjoyed breakfast. read more

Krystal - Grits - Burgers Near Me - Chattanooga, Tennessee

Manager AJ Jones will not honor an advertised promotion. First he acted like he had never heard of it and then when I showed him the promotion he said they don't honor that anymore and there is no way to ring it up on cash register. He was a big smart aleck about it. I've contacted Krystal Corporate and the Chattanooga Lookouts about my experience. They all say it is being corrected. We will see. UPDATE: I spent the time, as requested, and filled out a long online survey, with many details and sent it to Krystal's. A week or so later I get a standard letter and one coupon for 3 Krystal meal. LOL. i don't want anything for free! I don't eat fries or drink your drinks. I just want you to honor your promotions. How about sending me a coupon that just duplicates the limited promotion you would not honor? How about a coupon for 12 Krystal's for $6??? That was what I made a special trip To redeem that night and your manager turned me away. Waste of my time filling out that survey! read more

I'm not sure the names of the 2 individuals working the window tonight but they were amazing. I haven't eaten Krystal's in years and was skeptical about it but they made it worth while!!! Thank you To the man and woman whoever worked tonight on 4-15-22.... On shallawford rd.... My food was fresh too!!!!! :) read more

Went to restaurant to feed grandson and grandparents. No fries, no chili, only hamburgers and plain hotdogs. What kind of Krystal has no fries or chili? One closing? Or just poorly run? Very disappointed and truly unbelievable. What a way to ruin an eating experience. Now I know where NOT to take my family for a w quick dinner fix. read more

I had never been to a Krystal. I am a big fan of White Castle and heard this was similar. I was visiting family in Chattanooga and stopped by to try this place. There were only two people working from what I could see, and the driver through was pretty steady. I waited a few minutes to order, and the girl working the counter and drive thru came and took my order. I could tell she was getting worked and they were short staffed but she was still incredibly friendly. I waited a few minutes and the guy in the kitchen popped over to say he was making my stuff fresh and it would just be a couple more minutes. Also working by himself in the kitchen. Also super friendly. When i got the food I ate a few krystals(like a white castle slider, but they put ketchup mustard and onion on it here like mcdonalds). I also ate their country fried steak slider. I was way more pleased with everything than i expected. And the service was excellent. Definitely a good first impression. Will return. read more

I went through the drive through and the employee that gave us our order was unfriendly, rude and has an attitude. When we got home we realized that we didn't get our med fruit punch ice. We didn't get to call the restaurant until a couple hours later. The person who answered the phone said he was the manager. After having to explain the issue several time he started arguing about it and said because we didn't call earlier or come back right away he would not give us the ice. The icee was not very much so the money isn't a big deal. The problem was the managers attitude. I have never heard of their being a time limit for returning to get items that you paid for and didn't receive. There was no apology for the mistake. Which was there mistake. Dealing with a manager you would expect some professionalism and better customer service and some accountability. I was highly disappointed with my whole experiences. It isn't no what you would expect from a corporation such as krystals. I will not be returning to the restaurant. Things like this is probably why everytime I drive by a krystals the parking lot and dinning room are empty. read more

We went here for my husband who LOVES Krystal burgers. I usually don't eat fast food. However, I tired one of these steamed little things. Pretty good! But, why I'm writing this review... EXCEPTIONAL customer service. They went above and beyond to ensure each customer was happy and taken care of. Great to see this kind of attitude in an establishment. The manager was on the floor and set the example. Clean restaurant as well. read more

It does not live up to the brand. I have been several times and each time there usually is something wrong with my order. Usually starts with the order taker, having a northern accent people have trouble understanding me. I would like a sweet tea, and 5 Krystal deluxes add extra pickles and extra ketchup. Not too hard of an order but what do I get? 5 plain bugers completely dry no lettuce and tomato. I never have this problem ordering at Burger King on E Brainerd. I know that they even had problems trying to charge me extra for lettuce and tomato, I asked for the manager and manager on duty was not aware of the ads on television or even her menu board. I won't go here unless I have time to resolve my order issues. read more

Manager Charlene is the rudest person I've come across in a while--especially a manager! I guess you shouldn't expect much from "Krystals" but I asked in the registers were open or if they were only doing drive-thru, she aggressively said "we only have three people--you'll have to wait. I'd been standing there for over 5 minutes which no acknowledgement at all. Rude, then food was not fresh! read more

Good food. Good service. Those little Krystal burgers are great. I like the corn pup, too. read more

I wish I could rate this lower than one star. I am extremely disgusting and will never go back to this Krystal's or any other Krystal's for that matter! There was MOLD on my Krystal. I have attached a picture. The bread on my Krystal pup was hard as a rock. Do they not inspect the food before it goes out the window?!? I threw away my entire meal I was so disgusted by this meal. read more

Krystal - MOLD - Burgers Near Me - Chattanooga, Tennessee

Great service today at Krystal's on Shallowford Rd. Food was super fresh and made to order. Woman st the window was patient as I have not eaten here in years and was a little lost. read more

Exceptional service! Very clean atmosphere. There was two managers (I suppose) in training who looked up to the 4 foot genius manager (Mary?) on duty who was just a pure inspiration. Great job ladies!!!! I was just brought to tears by their actions and was so proud of them. Amanda from LaFollette, TN read more

This place is JOKE. When I get to the window to pay for my food they let me it's gone be a 10-15 minute wait for Krystal's . So I pull forward and proceed to wait. While waiting 4 cars that were after me are given there food and sent on their way. when they finally bring me my food, minus my drinks and fries the Krystal burger are cold, cheese has not even melted and are like cold to the touch. However they asked me to pull forward to wait on fresh Krystal. I asked to speak with the manager on duty and she really seemed unfazed with my concern. PISS POOR SERVICE JUST ALL AROUND read more

I have never had Krystal's. Was told it put White Castle to shame. Rude manager used explicit language while I was trying to order. I walked out and won't ever attempt to eat at a Krystal's ever again. At least White Castle treats their customers with respect. If this is how your customer service is, your business won't be around very long. read more