If you're looking for amazing customer service, an incredible attitude, and knowledgeable hands-…read moreJesus at this location is who you want to speak to. Not only is he named after a miracle worker, but he performs them himself! I'm in town for work, and had a last minute emergency with my eyewear. It took .2742 seconds for Jesus to jump at the opportunity to help, and another 1 hour for him to complete the miracle. He exemplifies community In a world where community is an afterthought. I will be forever grateful for how Jesus took care of his neighbor, and will tell everyone I know to come see him at this location! Ps- give Jesus a raise! He's a GOOD MAN, Savannah!!!!

On May 20th my husband and I were seen by an optometrist at Cohen's on Arch St. We went there…read morebecause we had delt with Cohen's in NYC and NJ before and always been pleased. Unfortunately we did not know that the Philly store was a franchise operation. It is now July1st. and we still do not have eyeglasses we can see with. We are wearing our old glasses because first they put the wrong lens in my husbands glasses and my my lens are in the wrong place in the frames. We can not have them changed until we see the optometrist again and she can't see us for 2 mor weeks. We have paid over $1900.00 for these glasses. I am ready to go to the better business bureau.

An Experience That Redefines Optical Service ​I recently had…read morethe pleasure of visiting the Warby Parker on Walnut Street, and the experience was truly phenomenal--it was genuinely inspiring and sets a new benchmark for customer service. ​From the moment I walked in, the entire team demonstrated an intentional commitment to excellence. They were attentive, incredibly knowledgeable, and made the selection process effortless and enjoyable. They didn't just sell me glasses; they provided an experience where I felt completely cared for and valued. ​The value here is astounding. I received beautifully crafted glasses at a truly wonderful price, but what made the experience transformative was the speed. I was amazed at how quickly my glasses were ready, far exceeding any expectation I had based on previous optical experiences. ​The seamless combination of expert care, incredible affordability, and swift turnaround time is a testament to the fact that top-tier service doesn't have to break the bank or take weeks. This team is executing their mission flawlessly. ​If you are looking for new eyewear and desire a positive, efficient, and genuinely exceptional experience, look no further than the Warby Parker on Walnut Street. They are setting the standard for how this business should be run.

I love Warby Parker as a brand. Their store is simple and chic. Their glasses are affordable, they…read morehave many options, and you can try on anything on in store. I've been going to their different locations for years including this one. This visit had poor customer service however and I will not be going to this spot again. No one greeted me and I was in the store for about 30 minutes and it was not crowded. I purchased 2 pairs of glasses and had to approach the worker myself as well as ask her about their current promotion. The other two staffers on the floor joked and laughed at something they were viewing on a tablet almost the whole time. Not the customer service this place used to be. Try the Cherry Hill or Ardmore location. Much better service. Hoping this was an off day for them. 3 stars is mostly for product and store layout.

had a fantastic experience at this For Eyes location! The staff was incredibly friendly, but…read moreMarisel truly stood out. She is the absolute best sales person--so nice, sweet, and incredibly knowledgeable. I even brought in my dog, and she absolutely loved him, which meant so much to me! I loved working with her and will definitely be recommending this store, and especially Marisel, to everyone I know!

I got new glasses about 6 months ago, and Kat was super helpful. Once I chose my frames, Kat worked…read morewith me every step of the way from start to finish. I was lucky enough to go on when they were having a good sale! They also greet every customer as they walk into the store which is really nice. Their entire team seems to work so well together.

They were helpful over email confirming my questions and everything went as described!. The…read moreoperations were standard and timely (I came early for my appointment and they were able to start some stuff). All the people I interacted with were lovely and attentive. Would recommend!

Staff and doctors . In and out within 45 including picking frames. Been going here for idk long…read moretime.

Loved my glasses from Margot & Camille. And received so many compliments!…read more Bought the most beautiful magenta oval frames that are chic and glamorous. Now just have to go back and get them updated since somehow as I age, my eyes are getting better. Who knew??? Highly recommend this place not only for a selection you won't find anyplace else but also fantastic service that cannot be beat. The owners are caring and kind. That's worth coming for just for itself.

Valérie cares about her clients' happiness. She will work with you to find the best frames for your…read moreface and personality. If you are seeking eyewear that is excellent in quality and not boring, she will have the frames for you. I have not visited her in the airstream yet, but look forward to doing so!

Quill at Sunglasses Hut at Macys is a rockstar!! He was diligent in multitasking so that he could…read morehelp myself as well as another customer maximizing our time. Quill made me feel comfortable enough to go out of my typical comfort zone when it came to finding a quality pair of sunglasses. His expertise was unmatched, and I am now going to be a returning customer of this location specifically because of Quill and his customer service. Thank you so much, Quill! Love my new Ray bans!

I had arrived about 30 minutes early for my appointment. I knew I was early and was planning on…read morebrowsing the frames while I wait. As soon as I walked in, the team assisted me. I waited less than 5 minutes to be seen by the Optometrist. The Vision Technician and the Optometrist were caring and most importantly, they listened. After the appointment, I had the pleasure of meeting a sales associate/vision specialist, Carla. I communicated that I was paying out of pocket and she handled this with care and understanding. Carla made specific recommendations and was able to get me to the best deal for what I was looking for. She explained the processes In a way that I would understand. Carla made me feel confident and comfortable with my purchases. Shout out to Carla and the wonderful team! Looking forward to picking up my glasses soon!

I was seen by Dr Matthew because I had gotten some debris in my eye while doing yard work. I was…read morereally concerned and the staff recognized that. They got me right in and Dr Matthew gave me a thorough eye exam and set my mind at ease. She was patient and took the time to explain what was going on and gave clear directions about my next steps. Kudos to Dr Matthew!

I had a great experience here even though I used a Groupon. A lot of places aren't too nice to…read moreGrouponers, but this place was great. Dr. Wu is just what you want in an eye doctor, competent, efficient, and thorough, but also friendly and personable. The salespeople out front were very helpful and they have a nice range of frames at various price points. I decided not to get my glasses there, but they gave me my prescription without an issue (stores are required to by law, but tons of places will try to hold your prescription hostage to force you to buy contacts/glasses through them). One of the best Groupon experiences I've had, and one of the best eye doctor experiences I've ever had and I've worn glasses for 15+ years. I plan to use this place for my annual eye exam. Definitely recommend this place!

I was referred to this establishment by a co-worker. My initial encounter was good. My eye exam was…read morethorough and the staff was pleasant. However, I recently had two instances that were not respectable of my time. A new staff member called on a Thursday to tell me my glasses were ready and that they could be picked up that day or the following day Friday between 10am-5pm. To my surprise, the establishment was not open at 10:45am which was after the said time of 10am. I waited a half an hour and had to leave. I was contacted after leaving a voicemail, and as a courtesy, my glasses were forwarded via courier to my place of work. I then decided to schedule an appointment for my daughter, but the website was inconsistent with the actual hours of operation. A call was placed to schedule an appointment for my daughter and reached the new staff member that had previously provided incorrect hours of operation. However, I proceeded to make an appointment for my daughter which was for 4/16/19 at 4. Upon my daughter arriving she was told her appointment was for yesterday 4/15 and that she was a "No Show". Twice there was an issue with the same person's incorrect scheduling. The initial impression was great but fell short.

First off I would like to say I've been a valued customer since 2010, from old location in Gallery…read more I've also traveled to both locations on Arch St. they have great customer service, and the product is of great quality. Steve has great knowledge of all the brands and really connects with the customers. I don't go anywhere else and will continue to shop with this company. Please stop in and take a look and ask for Steve.

I went to this place to support a local establishment in Chinatown. This is a small place, so you…read moremay need to wait a bit before anybody can attend you. The young Asian guy was very friendly. The other guy had more of a car salesman attitude. My glasses took a very, very long time to arrive. They were not even apologetic about it. I had to stop by the store several times. On top of that, the progressive lenses were awful compared to other ones I've gotten elsewhere. Extremely disappointed with this place. I hesitated a lot before writing a negative review. I decided to do it to make sure the owner is aware of the situation. I don't doubt others have had a good experience, but unfortunately I wasn't one of them.