KT Electronics is awesome. My family has been coming here for our repair needs (iPhones & MacBooks) for years. I've taken my iPhone here a couple of times for different reasons (e.g., dropped in water, cracked the back, and broken screens), and the repairs for each have been quick and reliable! I brought my phone in the other day for a screen repair, and the turnaround was about 40 mins. I continue to be impressed with the quality of repairs as well as their customer service. I will be coming back, as I am very clumsy and issues w electronics always come up over time. I definitely recommend! read more

KT & his amazing staff always make it easy to find the best quality electronics on the market. I have been looking for a new laptop, KT himself made the process so much easy for me. His team was also very helpful & answered all my questions step by step with no regrets. Thank you again I will be coming back! Best, Mo read more

Very friendly, informative and helpful! Answered all questions quickly and provided resolutions. Would definitely recommend and will come back for ANYTHING/EVERYTHING IT. read more

Good service.. We had trouble after service and they resolved it for free. Price is also not costly..

KT Electronics was highly recommended by a friend and when I called him he helped me resolve an issue on my laptop via remote. I called him again when my laptop was running slow with blank screens and error messages. I dropped off my laptop and it was fixed the very next day and at an affordable price. He provides great customer service at reasonable prices and is very knowledgeable. I highly recommend KT Electronics if you want fast and efficient service. read more

DON'T TRUST YOUR ELECTRONICS HERE .... :( Here's why: -I brought my -iPad Pro 12.9in. 5th Gen-in to get a diagnosis and was not asked for ANY form of ID nor was I given any agreement/paperwork/permissions to sign. I thought it was weird but figured they knew what they were doing... I should've trusted my instincts smh! -I received a text a few days later saying my iPad was unrepairable. I went to pick it up a today and when I got to their location it was completely gone and demolished with a sign saying they had moved locations. No one called me to let me know they had moved which I would've really appreciated knowing ahead of time, because I work full time and took my 30 minute lunch break in order to go pick it up. -I drove to the new location and was told my iPad was "in his van" so I physically watched him walk to his van to go get it. -When he gave it back to me I noticed a chunk of the screen was missing out of the corner of my iPad and plastic tape was covering it. When I asked what happened, he said that happened during the diagnosis because there was a small crack in that area. I was aware of the crack but had brought it to other repair shops without issues. -I tried to explain how disappointed I was to receive my iPad back in WORSE condition than I had received it, and how come they didn't have me sign a waiver or form stating that damage might occur. -He had no honest response and was very snappy with me, just kept repeating "that's just what happened" and I could tell her was getting annoyed with me questioning him about it. In conclusion: I do not feel my iPad was properly cared for nor stored in a safe location. Even if they are transferring facilities there is absolutely no reason why my device should be stored in a van parked in the street. What if my device had been stolen? I was extremely disappointed to receive my device back with more damage than I had left it with. My feelings were not respected nor cared about. I wouldn't not recommend this business and would advise you to select another repair shop that follows better guidelines to ensure the safety + care for your device. read more

KT Electronics - Electronics Repair Near Me - San Jose, California

You're probably paying more than you should be. I messaged them about a cracked 2016 Macbook Pro screen. This is what they said: "It looks like you have 2016 macbook Pro, it's $420 for original apple, used part, plus $60 for installation, we do have it in stock. Brand new part is $540" I got another quote from another business (who I went with instead and they did a wonderful job) for $430 total. When I asked if they did a price match, they rudely just stopped answering me. I understand that you're a business and you can set your own prices, but at least have the common decency to respond. Later at JB Fix, the place I got my laptop fixed at, I asked about the cost of parts, and it turns out they prices for apple originals are much cheaper than KT stated, some even at $180-$320. I did a google search for parts and from them for around that price as well. So in conclusion, did they do anything wrong per say? No, except for ignoring me. However, you will probably pay more than you have to pay. Go with another business and save yourself some money. read more

KT Electronics - My lovely laptop that I got fixed at JB Fix for $430 instead of the $600 KT was quoting me. - Electronics Repair Near Me - San Jose, California

WOW!WOW!He revived my MacBook Airbook back to life! I'll forever be grateful. Thank you. I recently bought a MacBook Air and unfortunately I had an accident and there was liquid damage. I didn't get AppleCare and I was desperately looking to fix it. I'll be honest. I was a little hesitate to bring it in. However, I'm all about supporting local businesses. Khoung, did an excellent job!. It's working brand new and smooth. He quoted me an affordable price and he was a super humble guy. I highly suggest taken your equipment here for repair. He's honest, trustworthy, and he's able to get the job done. You guys have no idea I was about to throw this lap top away before I found his shop. But, I'm so glad I didn't. This is a definitely an early xmas gift for me. Thanks Khoung! Hopefully, I don't have to see you again. But if I do ill bring it here. read more

I have been using KT Electronics for years (and so has my family), and every experience has been great. I now live in SF and I still come down to get my Apple products repaired. They do a fantastic job, use high-quality products, and for an additional fee can expedite the repair. Today I dropped in for a Macbook Pro battery replacement around 1:50 pm and I received a text at 3 pm that it was ready. I was honestly amazed and so grateful. Here I am typing away on my laptop, and the new battery works great. Thank you, Khuong! read more

So I had a custom keyboard made and delivered to me a while ago (Dactyl Ergodox, if interested). It used pro micros, but their usb connections are pretty shoddy, so they broke off. I bought USB C versions for the promicro and hired KT to do the de/re-soldering of the connections. First thing to note is that the connections are the same on all promicros. Secondly, the wires all should go to the same place they were on the old promicros, so it should just be a matter of bookkeeping before resoldering. However, when I got the keyboard, somehow the LED and the connection between the two halves of the keyboard were both broken. I looked inside, and those wires were completely wired wrong. On one side of the keyboard, two wires coming from the same source were BOTH going to THE GROUND connector, and on another source, two wires were both going to the same connector, but a different one. This is weird because they were definitely not doing that on the other side. They also asked for wiring documentation for some reason; maybe they already desoldered everything and realized they hadn't kept track of which wire went where so they needed to do it again? But if so, the documentation sent was certainly not followed. Not only that but they lost 3 of the screws on the keyboard, and they had me dig through their box of screws to find anything that fit (In the end, the ones that fit had heads that got in the way of the keys. This is partially on me, but still why were the screws lost to begin with :\). If the two sides of the keyboard don't connect, the keyboard doesn't work, and I'm concerned about the miswiring of the LEDs; it's not the end of the world, but I don't know if that could damage the keyboard somehow. I would have given them a 2 or a 3 if that was all because it was a non-standard keyboard (though I thought simply keeping track of which wires goes were would not be hard for professionals), but the icing on the cake is that I sent a message asking about the wiring issues, and they never responded, and I gave them at least 3 business days to respond. Not only that, but the labor costs ($140) were half the cost of the keyboard itself, which I figured was better than buying a brand new keyboard, but they didn't even fix it right and never responded to my message. In conclusion, had a terrible experience, probably will never be going back. read more

If you're looking for an honest electronic repair shop, look else where because you wont find it here. First of all, KT Electronics is not Apple Certified and I would not recommend even if its for a cracked screen. I had them repair my cracked IPhone screen and received it back with internal face sensor damage. My phone was clearly working fine before as I was able to unlock it with face recognition when I handed it to them. I was super disappointed to receive my phone back to only notice that the face sensor was not working anymore. They claimed it wasn't there fault as they had no way of knowing if the face sensor was already damaged in the first place, which was false. I had to resort to paying them for the screen repair and walked out with the lack of the IPhone face sensor feature. KT Electronics does some shady business practices. Beware and save your money. read more

highly recommend K T electronics. they have helped me with my laptop numerous times, are very affordable and have great customer service! give them a try! read more

I don't usually write reviews, but this place did me right! Of all the repair shops I called, they gave me the lowest price quote. They stuck to their word and gave me the price they promised. The charging port repair was finished in just 3 days, as they said. Everything looks great. Thank you KT Electronics! read more

I don't know how this place is still in business. Stay far away from here if you don't want to be ripped off. My girlfriend is afraid to write a review but I'm not. The owner really needs to learn some customer service skills. read more

Awesome service!!!! Ryan was so helpful, supportive, knowledgeable, and he fix my laptop immediately after I told him my computer has a virus cuz of scammer who tries to hack my laptop! He remove what was causing problems and I was so enthusiastic and couldn't ask for More! This place has fix my other computer before and then owner did a phenomenal Job!! If yelp allow 10 star rating I would rate them but yelp on allow 5 star maximum!! Thank you much KT , Ryan for fixing my computer!! U guys are awesome!!!!! read more

Best customer service and professional work always going the extra mile for the customers benefit regarding their device that they are fixing. read more

That feeling when you drop your 2015 MacBook Pro and see that the screen shattered... Take a deep breath and bring it to KT electronics. They are a treasure in the area. Khuong restored my faith inability of local businesses to empower people to repair devices. When Apple customer service didn't answer, some repair places quoted me hundreds of dollars more, and others won't even touch it saying the model is too old, KT electronics team responded immediately. They had a reasonable price, clear explanation, and same day service. And they take walk ins! They have some spare parts around and was given a couple of options. Being the cheapskate that I am, I chose the cheapest replacement screen that was not in the best condition. I thought I can live with a cosmetic blemish. They had it done in an hour! When I got home, the screen looked fantastic! However I had two issues. Both due to the cheap part I chose and not KT's fault. Some of the scratches on the screen obscured the webcam (and with COVID,video conferences are important during WFH). Also, the hinge was lose. I had the dreaded feeling that I made the wrong choice and just suck it up and live with it. I almost gave up hope thinking my laptop would not be restored like it was. But lo and behold, when I texted the owner Khuong, he was so understanding and said I can bring it back the next day and we can go with a second option of a newer screen. I came back and he did it within 30 min. I cant believe it! My laptop feels brand new! Having a broken screen is never a pleasant experience. But s**t happens and we all have to deal with broken devices at some point. I'm so happy that KT electronics is around! The silver lining of this ordeal is now I have a go to repair place. Highly recommended. read more

very friendly, extremely customer oriented and superior quality. I always goes to them for any laptop that my family needs. Highly recommend them. read more

Just to show proof a "Free Computer " was never offered only $100 off. They are clearly lying to make them self's look good they do not care about their customers. I can do not want any merchandise from them. I want to warn the public of the service that will await to them if they choose to come here. read more

KT Electronics - Electronics Repair Near Me - San Jose, California

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Inconsistent repair and their customer service lacks integrity. Dropped off my iPhone 7 for a common motherboard-level repair on Thursday afternoon and was told it would cost $70 and to come back in an hour. The issue with the speaker IC needing a replacement was not fixed until two days later on Saturday. Also attempted to charge me $90 because it was a "difficult repair"; later they used this reason to oversell me on other phones. At least they didn't brick my phone. My time and gas was wasted because of their inconsistent service. I would not recommend going to this business if you care about your devices, time, and money. read more

Can't believe I haven't done a review on KT's before. Let me start off by saying that Ku has taken great care of my electronic needs for over a decade (before the OG Xbox) now. His service is unrivaled and he will ensure that your always happy. Stop in and see what they have or bring your electronics in to get repaired. Either way, I guarantee that you will walk away happy! read more

I had an iPhone that I was trying to repair for a broken screen; the owner said it wasn't repairable by them because it was part of the motherboard; this is understandable so I gave them $30 for the inspection fee. The whole process took 2 weeks however; they took the phone in initially and said it would be done soon within a few days, and then didn't respond for a whole week after - finally I had to walk in myself to see how it was going. Again, I'm sure they had a lot of tasks but they didn't do a good job updating me after the first few days. The biggest kicker about this is that they replaced my cracked screen with a very broken one. I know this because I knew where the cracks on my screen originally were, and the screen my phone had when I got it back was obviously very different, and more damaged throughout. And when I tried to connect my iPhone to iTunes, I found out that the phone was now stuck in Recovery mode - something that would disable my phone, without my knowledge or permission. The owner was understanding that I couldn't communicate through phone since it was broken, so he would message me on Yelp. All in all, I don't trust this place. read more

My iPhone 11 was shutting off randomly at times to the point were it will only stay on unless connected to a charger. It got to the point were it would not turn on at ALL! I need my phone for work and needed to get it fixed right away, I called UBreakiFix and was given the run around, I was sent to a the store to come to find out they don't have the part in when I just talked to an associate and they told me they had it in stock and to come in. So that was a bummer drove 20 miles just to basically get sent back home. Lol . It was at this moment I remembered a place my dad used to take us to go fix our game boy/Nintendo ds & other game consoles. KT ELECTRONIC you guys are life savers thank you . My battery was swelling and curving my phone but they fixed and for a great price! RATING #2 My other phone was cracked, Cracked so much it was glitching, calling people, pressing a whole bunch of apps. KT Electronics fixed my phone replaced the screen all in an hour. Great customer service, Fair prices and they know what they are doing here! Thank you KT! read more

Great price and great service. Solder my PCB board resistors while I wait. I got it back less than 30 min read more

KT Electronics - Electronics Repair Near Me - San Jose, California

KT "Repairs Medical devices" ...I would give them 25 stars if I could...I own a Ultrasonic cavitation weight loss & skin care 14525 S Bascom Ave Los Gatos https://www.ecbslg.com/ They Diagnosed and Micro solder motherboard 2 cold solders 2 broken wires and repaired the connectors to the Radio Frequency Wand that broke .. 10 stars just for that ..I went to 5 other shops all of them refer me to KT...5 stars ... they were the farthest from my shop but absolutely the best . 10 stars ...So glad I drove a little and saved a lot the equipment is very expensive and there service rates are great and reasonable and repaired my Cavitation machine and RF wand better then factory .... KT and his team amazingly completed the repairs with in hours .They were super cool and easy to work with had the best customer service . Most important the knowledge, skills ,expertise and specialized equipment to repair any electronics and specialize in Medical Devices ...not just laptops , tv's and cell phone read more

I brought my laptop 3 weeks ago because the screen was not turning on. One of the employees told me they had to run a diagnostics to see what was wrong ( which is $50). He said if a cable was loose, it would be a free service. I felt convinced so I agreed. I got a text message 2 days later saying they had to replace the logic board. In the end I payed $250 ( with the $50 diagnostic). Everything was going fine and dandy until today, when my computer got the exact same problem with the screen . Instead of taking it to a repair service, I opened the laptop and tried to see what was the problem. It turned out the RAM sticks were just loose. A simple push saved me some hundreds of dollars. I have never been disappointed and disgusted with a service until i came here. I do not recommend this place because they do not know what they are doing and will take advantage of you. Also, when I went to pick up my laptop, some lady came in complaining about how they did not fix her phone correctly. I took a look and the phone's screen was going berserk while the employee looked confused. That was a foreshadow. read more

I went here recently and felt rather rudely treated to be honest. I was trying to sell an older tower which was a gaming grade PC. The clerk asked me twice what was wrong with it in a way I felt was biased. After assuring him nothing was wrong with it, he went to go turn it on... which it did just fine in the back room. He then came back and said the boot time was long and it's likely a trash hard drive and i needed a solid state hard-drive. Now, the one part I replaced after buying this PC was a solid state hard drive.... I also brought up the parts list and he didn't ask to see it. Instead he just gave me an absurdly low number. Thing is... I'm an engineer... and rather even attempt to bargain I just decided it was best to take my business elsewhere. read more

5 STAR SERVICE!!! These guys are the best at what they do. Quick and friendly service. So far I've brought in my iPhone for repair as well as my MacBook Air. From now on, if I have any issues with my phone or computers, I'll be sure to bring it over to KT Electronics. read more

One of the best electronic repair store in San Jose and surrounding areas! I had issues with my PS4 HDMI port and I called in many place to enquire about cost and time for the replacement of HDMI port. Out of 3 stores I called, KT electronics gave me genuine price and 1 day time which was great for me. So I went on a weekday afternoon to give my PS4 for replacement and they gave me a order number and one day time to collect it back. The initial cost they told me for replacement is $120(which is very firm). Later that afternoon I got a call/text to collect my PS4(total time 2 hrs). When I went back to collect the PS4 they informed me that HDMI didn't had any issues and PS4 is functioning as expected. So they charged me only $30 instead (diagnosis fee). The business owner (KT) very nice guy , they might have told me that the HDMI replacement was completed and charged me $120 but they were very honest and told me the truth which is very rare to see in this kind of repair stores. I respect them for being honest with the customers. I'll definitely recommend this place for any kind of electronics. read more

They diagnosed my problem accurately and sold me the product I needed, a new screen, at a price that made me happy.

I went in yesterday asking for a cleaning on my laptop since I spilled alcohol on it which made the keys too sticky to operate. I told him it might have warranty and he said he would clean it so they wouldnt notice the spill. He then sends a message that day saying the keyboard is fried and needs to be replaced, I give the okay to do so. I go back in today however because I need a few files for work, check out the untouched laptop and all the keys worked, backspace had just been glued down so it wouldnt register anything before. Now I told him just clean it and ill take the risk if it fails in the future, he says okay that will be an additional 70... Like I thought thats what I paid for and now he's saying he can potentially ruin the device if he does open it and clean it which is why he didnt do so. Like okay... should have mentioned that in the beginning. Terrible would not recommend Edit: I paid $50 for what I thought was going to be a cleaning(guaranteed to me it would be clean), you said through your diagnostic that the keyboard didnt work and needed to be replaced, when I went in to get the files for what took 10 mins, I found the keyboard did work and wanted the cleaning and I was informed it would be an additional $70, so like the og cleaning I asked for went from $50 to $120. Which is why I took it back read more

Great service, bar none. I had a 2012 MBP that needed repair and KT made me more than whole with the outcome. He really made this repair experience a truly bright spot in my otherwise challenging couple of months. As a customer service oriented business owner myself, I can only say he is a hard act to follow. Believe in those stellar reviews! I doubt he will let any customer down. Thank you, KT. (^_^)-b read more

best electronic store in San Jose great customer service and reasonable prices with guarantee

I've been going to KT Electronis for many years. They've fixed many of my cell phones cracked screens to repairing my laptops. They always have been honest, quick and prices are fair. read more

CRACKED IPAD PR0! Omg how sad! $$$ down the drain. Here comes to the rescue...KT Electronics! 10 days later screen is replaced, and iPad ready to go. Amazing read more

KT Electronics - This screen is gorgeous ! - Electronics Repair Near Me - San Jose, California

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Good service, reliable personnel, price is reasonableI had my laptop for an upgrade very happy with the results, they even recommended parts from outside their shop. Trustworthy. read more

I have went to the store multiple times have computer work done and to buy electronics, service is great and quick. I really appreciate them. I definitely recommend there service. read more

As a person who grew up on the Eastside, anyone who is thinking about going here PLEASE don't, this place take advantage of everyone who goes in here. They thrive on taking advantage of people who think they're a mom and pop shop and actually want to help people living in the community. To put my story short I brought in my laptop for keyboard repair, they couldn't fix it, offered me to buy it for rock bottom price, a days later my laptop completely stopped working and saw a switch on my laptop was broken. If you don't believe me, go to their website and see how many electronics they "couldn't fix" from customers and now selling online. As a person who believes in mom and pop shops it pains me to say DO NOT go here and if you have a broken electronic its better to go to Bestbuy/Geeksquad read more

1st time customer here and very pleased with the results. I previously went to another well named electronics repair shop to get my HDMI port fixed on my PS5. It ended sitting in there "queue" for a month with no update! Today I found KT electronics and headed to the shop, within the first 5 minutes I had a quote and estimated time for my repair for a fraction of the price the other store quoted me for! My PS5 is now back to running like new thanks to KT, you guys gained a customer. My only suggestion would be updating the address on Apple Maps. read more

10/10 recommend. This is the only place I trust to fix my broken screens! I have dropped my phone twice in a year and each time, I bring it in and these guys take such good care! The first time I dropped my phone, the screen cracked and it was constantly pressing random buttons. They fixed it so easily and SO fast. Not to mention they respond super quick as well. I think their pricing is really good compared to other places. I hope I don't drop my phone again but if I do, I'll never go to any other place! read more