We had such a great time here ! Met up with my daughter friend from school and they literally are…read morehaving a blast. From the moment I stepped in sky zone, and all the employees that helped us with the waiver and telling us about the place and what they can do, everyone working here was amazing . Shout out to Cheyenne she was a great help as well as Josiah he was awesome!!!

This sky zone was an awesome experience for the kids and teens. There was plenty of activity and…read moregreat customer service, especially from one worker inparticular. Daivaughn was a great help with signing up for a member ship and did a great job of informing of the benifits

Came here for a birthday party on a Saturday afternoon. The Mama hosting the party was all…read morestressed out as she thought they booked a private room for the party but Altitude advised otherwise. It was a huge party too, about 20 kids + their parents so it was pretty chaotic from the start. With it being winter and everyone having gigantic coats on, the space to move around and maneuver within the party area was pretty tight! But I guess all that comes with the territory and for those with kids, it's pretty much expected. Took my daughter to the trampoline area and the place is huge with different areas to jump in and run around. It's a lot of kids and I don't believe there were enough workers to supervise all of the individual areas. It's easy to lose your kid here, especially if they are small and under 10 years old. So I chose to stay close to mine. My daughter did get hurt right before the end of the party. I made sure she wasn't in a highly trafficked area and of course the moment I take my eyes off her for what seemed like 5 seconds, I find her on the ground crying and claiming she is not able to get up. I thought she had broken her leg. After consoling her and asking her what happened, she finally told me that some little boy collided with her and banged her knee. The moral of the story is, be careful when you come here as it's risky. There is not really a separate place for young kids and big kids - they all pretty much jump together. I tried to protect her from the rowdy kids but I've come to the realization that these trampoline parks are a big liability. That is why they make you sign a waiver when you come. It's a fun place but we may be taking a little break until my little one is a little bigger.

Great spot in the neighborhood - not to over priced and a great place for kids to get some exercise…read moreand sweat instead of being cooped up in a house all winter

Undertrained staff and apathetic management. After waiting in line for a very long time to claim…read moreour tickets and fill out waivers I asked the young lady at the front about changing the our reservation and removing some tickets for some ages and adding others. She seemed incredibly confused and panicked by the request. After a while of messing around by her computer she told me that she is new and apologized for the inconvenience and the wait. I asked why management let her work by herself if she's inexperienced and she laughed and said she didn't know. After a long while of messing around and help from another employee we finally got the tickets we needed as well as the required socks. The actual park was fun and interesting with lots of obstacles and courses, and the party I was with seemed to enjoy their time. However when we got our food it was also a complete mess. Same situation. Untrained staff very quick to throw management under the bus. It seems they hire mostly teenagers, but maybe it was just the day we went. I hope management trains their staff more, because if they did this would have been a very fun night out. Staff was nice either way. Fun park just ran in strange ways.

We took the kiddos for a birthday. It's a reasonably priced place, but it's not that big. Our boys…read moreare nine. They ran around and enjoyed the park, but I noticed they started getting bored soon after. I noticed the teenagers stayed on the basketball court. Technically, outside food isn't allowed. However, the agent did let me bring in a small Gatorade. Overall, it's a great place for small birthday parties or burning the kids out on a random Saturday. I just wish there were more variety.

This place is huge, with lots of things for kids to do. My grandchildren, 5, 6, and 9, had a…read morefantastic time, with plenty of room to jump and v fun slides. We visited during the week and they had a wonderful time. Staff were walking around making kids stay safe. It's sooooo worth it on a 94-degree day outside.

Amazing! There were many things to do and it was great overall, a great experience, but I'm not…read moregoing to lie it's lacking things to do. Main good ones were only dodgeball, The trampolines, and the slides.

We've been members here for a while and it never has enough staff. I was charged for 6 membership…read moreaccounts a couple months back and I was told that things were handled. Every time I've trusted the managers because I know that things can happen and I've been very patient. For some reason they make it hard to contact corporate although they keep saying that they will release the 1800 number. I just literally want one account and not 6. This should have been a super easy fix. I was told that my card won't continue to get charged but that was a lie so here i am literally standing in a line because no one seem to know the 1800 number for corporate in the whole building which I find to be very strange.

We visited on a Saturday with our 6 and 10 year olds. They LOVED it!! Urban Air is nice and clean…read moreand there are plenty of activities to keep them busy for hours. We paid for the Ultimate tickets today which was more than enough. The Warrior Course ninja zone ball pit area was a family favorite. They would have been happy with just that attraction for a few hours. LOTS of different trampoline areas and the kids also enjoyed the climbing wall area (Climbing Wall, Leap of Faith). Urban Air also scores with reasonable priced food. Just $15.95 for a single topping pizza. Very affordable to feed the kids while we're here! NOTE: We got here at 11:00 and had no problem with the crowds until the 1:00 check in window. It really got busy then! Still manageable for our two elementary kids, but could be problematic for younger kids. Morning arrival is key. We will aim for 10:00 opening next time.

Overpriced. This place is more expensive than Ninka Kidz but has worse amenities. Also the really…read moreold foam blocks ruined my kids new pants. I'm definitely never taking my kids here again.

I'm very disappointed with the level of customer service we experienced during our visit. This was…read moreour first visit since moving to Indiana, and we were invited by a family friend--we were honestly shocked by how unwelcoming the environment felt from the moment we arrived. The two women at the front desk seemed visibly unhappy to assist us, as though our presence was an inconvenience. There was an older staff member who refused to answer even basic questions until our waiver was completed, which immediately set a negative tone. After finishing the waiver, we approached the counter to purchase socks while waiting for our friends to complete the pass purchase for the kids. We were told we could not be helped unless we were also buying jump passes, which was both confusing and frustrating. Things only got worse from there. Wristbands were placed on the children incorrectly, and instead of resolving it smoothly, we were told to go back and wait in line again for replacements. When it came to the required socks, we were told they were sized based on shoe size, yet we were given identical sizes for all the kids. When we returned them because they didn't fit, the staff member threw them in the trash in front of us and handed us a larger size without any apology or attempt to address the issue professionally. Throughout the entire experience, the staff appeared irritated and disengaged, which made the visit uncomfortable and disappointing. Unfortunately, this level of service overshadowed what should have been an enjoyable outing. I do not recommend this location.

This place is amazing if you have small children. It's only $10 for one kid + adult. For the amount…read moreof stuff you can do here, it's definitely a great price. There's a huge area for the kids to climb & go down slides. There's also a big connect 4 board, memory game, stepping stones, & balls to play with. Not to mention, if you have smaller kids, they have a little section dedicated to them. If you're looking for something to do with your kids that is fun and worth the money, I definitely encourage you to check this place out!

I don't know really because the management does not care about its customers. If you want no help…read morewith any part of the party, and are prepared to carry all your party goods that you have to bring including plate straws cups and of course pizza and cake, then you should book here!!!! Spoke to the manager who told me that , when I asked if a handicapped grandparent could use the handicap lift, said 'no'.