Such a cool store, went in a little bit ago and the staff was so friendly. Kyler was very helpful…read morewith explaining the differences in all the pants I wanted to look at, got some nice ones for work, will be returning soon for sure.

Excellent customer service , I was in the Plano store and had the best service , good enough to…read moreremember who was helping me , next thing I'm in Tyler Tx 2 weeks later , Harrison was at this store , super professional guy , knows all the product info , literally treated the store as if he owned it , hard worker would like to hire this guy for my company , Thanks Harrison keep it up !! 5.1.1 you guys have a great team member , hang on to him !!

I came in on Saturday looking for a cute pair of shorts to wear to the FC Dallas soccer game with…read moremy hubster, so I stopped by Torrid because I knew that I would find something that I would really like. I grabbed a few different styles and the sales attendant asked if she could start a dressing room for me and took my selections into a dressing room. She was sure to ask for the correct spelling of my name and much to my surprise and delight, she spelled it perfectly!! The dressing rooms are just as stylish as their clothing and who doesn't love having their very own fan in the dressing room as this weather starts to heat up. Where my girls at with the boob sweat, who else can relate?

This is hands-down the WORST Torrid location I've ever dealt with. Their customer service is…read moreabsolutely pathetic. I called ahead to confirm if I could return an online purchase in-store, and the employee told me I could. I show up, and they just turn me away without a second thought. Completely useless. No wonder these stores are shutting down - this level of incompetence is exactly why.

Service always great and friendly. Selection very good and new stuff all the time. Such a fun…read moreexperience. Love going with my daughters

Told that I would only have to wait 45 minutes. I said okay I'll chill in the store. I come up and…read morewas like how much time left and she changed to saying it would take two hours now and I clarified asking was it from the time I had been waiting right? And she's said yeah. I said okay I'll go ahead and step out of the store. I come back and she says I have to wait another 45 minutes because | left like why did you not say that before | left? Only idiots work here. I also waited in store an extra 30 minutes and no one announced or called for me that my clothes were ready so I sat there with no notification either-I got shit to do. My 45 minute trip turned into almost 3 hours. Will not return here to shop either.

When we moved back to the DFW over 10 years ago we visited this store. It's a nice place in a…read moreslightly run down area. It's not in the main shopping areas so it's a bit out of the way, but they carry specialty items and name brands that the sporting goods stores don't carry. However, I wouldn't necessarily classify it as sporting goods, they don't sale the same stuff you get at Academy to Dick's Sports, they sale outdoor mountainy type of items... climbing, hiking, kayaking, bouldering, trail walking, camping ... that type of stuff, both materials and the clothes. It is really nice inside. It doesn't look anything inside like the older exterior shows. The staff and I believe the owner are super nice. I came in today because they carry Kuhl brand clothing, I was surprised that they had more styles then REI did, and they had longer lengths. Walked out with some, very happy.

This place is amazing. Got a new pair of trail runners and the service was over the top. They have…read morean outstanding selection of shoes including both shoe brands and shoes styles that the major chains don't carry. Plus they 3D scan your feet to ensure you get a shoe with the proper fit. If you're looking for quality and service I definitely recommend this shop. It's a bit out of the way but worth it.

Came with my little brother who was a little anxious to try back to school fits but Laiton was…read moreextremely helpful and patient with us. Awesome dude, thank you!

LIKES: Well constructed are Madewell's lines, often more relaxed feel and fit are their pieces to…read moreJ. Crew, their parent company's. I've experienced great customer service at this shop, instead of a department store, I preferred shopping here. DISLIKE: No guarantee of great customer service. In fact, terrible it's been. Nonchalant, ignoring presence, and, curt attitudes from their sales staff I've seen and experienced first hand. 3 strikes on my Sep/Oct visits - "Out" this location is to me. cheers!

I've been shopping at ClothesHorse for almost two decades. Even after moving to Houston 10 years…read moreago, it's still my first stop whenever I'm back in Dallas. Few of the longtime employees remaining truly understand what has made Clothes Horse a Dallas institution. They greet customers, offer assistance, acknowledge people when they enter, and create the kind of upscale shopping experience that keeps customers returning to this gem of a store. Unfortunately, some of the newer employees don't seem to share that same customer-service mindset. The atmosphere feels different, and some of the attention to customers that once set the store apart appears to be fading. With that said, my loyalty to Clotheshorse runs deep, and I continue to have great respect for the manager and the few longtime sales associates. I'm hopeful that the store can recapture the level of service that made it so special for so many years. I'll keep giving it another chance because Clotheshorse has been one of my favorite Dallas shopping destinations for a very long time.

This was my first time consigning items at this store, and I was heavily debating doing so after…read morereading other reviews. The first time I came to this location, I went into the store portion. I was greeted politely and directed around the corner to the back, where the appraiser is located. That day, my interaction with that lady was uncomfortable. She had a condescending tone and a bad attitude. She even said one of my items was "jacked" and refused to take it. Overall, it felt like my presence was an inconvenience for her. Against my better judgment, I let her take the other items. Fast-forward about a week, and I decided to pay a small fee to retrieve my items from the store. Once again, I was promptly and warmly greeted by the store staff, who directed me to the appraiser again. It was the same appraiser that was present previously. Again, my presence is an inconvenience to her. I tell her why I'm there, and she tells me to go to the store portion. I tell her they directed me back here, so she calls the store staff via her phone and refers to me as a "little girl." I went back to the store portion and the same staff apologized for the miscommunication, and began helping me retrieve the items I had previously agreed to consign. The remainder of my interaction with her was very pleasant. It is quite disheartening writing a review like this, considering my only reason for doing so was the negative experiences I had with a single person.

During busy holiday shopping, the associates of this store were so great and chill. Brought a…read moreRenown zippered hoodie from San Francisco to Dallas to exchange for different size. Associate found my size on a store mannequin and was great about stripping it to give to me. Store is very well run

My daughter and I went to Alo yesterday and had hands down the BEST shopping experience with…read moreAustin. I looked at their nice sun visors as I just started playing tennis. White and black were available; Austin said they had pink ones in the back, and my face lit up like a kid on Christmas. He went to the back and grabbed 2: one for me and one for my daughter. He was SO sweet that I had to hug him! He knows his merchandise, has REMARKABLE customer service, and has left an everlasting impression on the brand and Austin's customer service. Thank you, Austin. You TRULY are a light that shines positivity on the ones you meet!!!

Was helped by Paul. Gave great suggestions and helped narrow down sizes while im losing weight to…read morefit for a while. Friendly and helpful and placed order to be delivered for colors of pants they didnt have in store

I have shopped at this company for years when they used to be called Rochester in Preston Forest…read more The company had changed directions, lower quality merchandise and fewer sales people to help in the stores. I shop at both the Dallas and Frisco locations. Bring a shop for big and tall, the one service I miss most is that they do not have onsite tailoring, which their clients need usually. It's sad that DXL keeps pushing the customer to purchase online, even in the stores. I guess this helps reduce inventory costs, but the customer pays full retail in the store or online. Unfortunately, in terms of good clothing they are the only store in town.