Great maintenance and sales staff. They really are people easy to work with and make you apart of the process.

I want to commend Shannon Caskinette for her service to me !! She is well knowledgeable in her job and made my visit less stressful. I carried my truck in for service and a week later a part failed and carried it right back in and failed part was fixed. Thank you Shannon and good job of taking care of me....and making my visit less stressful. Helen Davis read more

Kurtis Chevrolet showed my wife and I a great time, and really made our used car buying experience a great one! Russell was our main point of contact throughout the whole process. We live all the way in Norfolk, Virginia so it was a pretty long way to come to buy a car (3.5 hours). From the beginning, Russell was extremely easy to work with. We exchanged personal numbers and were able to text, as well as FaceTime so I could see the car before driving all the way down. Our dealership visit was a breeze! No pressure, and we felt right at home with their great staff. My wife and I talked to Russell about the local music in the area, and even got a great music history lesson while we waited for the finance department to get the paperwork ready. I absolutely recommend this dealership. Great people and great cars! read more

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I usually don't do this but here we go. This was by far the worst experience ever the communication with my service advisor was one hundred percent unacceptable. I was a service advisor at Kuni Honda and Kuni Lexus in Colorado years ago so I know how things are supposed to go and the experience I had here was not of that. Any time I tried to ask my service advisor questions about my vehicle he always tried to rush me off the phone and didn't keep me in the loop with much of anything. The machine shop that I took my truck to messed my motor up. I couldn't figure out why my truck would not start. So I sucked up my pride and took it to the dealership to have them figure out what was wrong with it. The machine shop made a mistake and owned up to it. I was also told the machine shop was covering my bill and once my truck was done I ended up getting the bill kinda weird right? Then to top it off my radiator and battery went missing they put a cheap battery in, like I wouldn't notice but Jason lilly took care of that and put a new AGM battery like the one that went missing in thank you for that. Then I noticed there was a charge for a battery, radiator, and radiator hose weird how am I paying for those items when they lost it? So I had them take that off. The dealership left my back window down, before my truck went in I did a full Denali interior . The back window was left down and the captain seat in the rear has mold now and there is mold all in my vehicle now and it smells very badly and anyone that knows me knows my vehicles always smell amazing. Also you would think some one paying 5k in cash for service, that was told another party was covering you. You would get the best of the best well no that was not the case my truck wasn't detailed it's super dirty now. My front bumper of my truck is paint matched and it's now scuffed and scratched up now, my interior is ruined truck is filthy. The trans cooler when it went in it was fine it's now cracked. Once I got home from driving it from the dealership yesterday my motor started leaking oil which had me wondering if anyone actually did an inspection I tried to do an inspection over my vehicle before leaving they didn't have the decency to bring my truck into the service lane I literally drove it from the back lot. I am a single father in the Marines and if this is how I was treated knowing about vehicles having a mechanic background and service advisor history. I can only imagine how a single mother is treated here with out the knowledge I have. The link to my YouTube channel is below of my truck. https://youtu.be/uzEBZXyDy8c read more

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My family and I were in Atlantic Beach when our sons transmission went out. We had the vehicle towed to Kurtis Chevrolet after I spoke with Chuck. A few hours later Chuck called back and told me the problem...new transmission was needed. We were going to be leaving on Friday (this was a Monday) and we needed to know the turn-around on the truck. Chuck said it would be completed by Friday. I called a couple times to check on their progress. Every time I called I spoke with Chuck who assured me everything was on schedule. We picked up the truck today (Friday). This dealership has excellent customer service. I've dealt with a few dealerships over the years and customer service is what makes it breaks them for me. read more

over 600$ to replace rear rotors and pads is ridiculous. 200$ for labor. wont be going back.

I have been a long time customer of Kurtis due to their continued professionalism and ability to correct vehicle issues. The staff is kind, knowledgeable, and professional. I would like to specifically mention Ryan, a service advisor who will go out of his way to keep the customer informed and make them feel like the most important person at the dealership. The mechanics do a great job on your vehicle keeping them clean and maintained. Parts are quick to look items up with competitive prices. read more

DO NOT DO BUSINESS WITH THIS UNPROFESSIONAL STEALERSHIP! I had the misfortune of purchasing a 2010 Colorado from this dealership. Took it for a lengthy test drive with zero issues whatsoever. I'd like to preface that I have no issue with the sales or finance department. However, do not let their service department ever lay hands on your vehicle. There service department gets a hold of the truck to change the tires and they completely ruin the Tire Pressure Moniter system. I had to make a total of FIVE trips to the dealership for FOUR tire pressure sensors and they still do not work properly. They insisted on installing one TPM at a time and wasting my time while minimizing the cost to them. I still have TPM issues and erroneous low tire warnings to this day On my FOURTH trip, I speak with the service manager, Jason Lilly who ADMITS that their service department has a terrible reputation. Even the service manager acknowledges to an irate customer that his department is awful. I was floored. He tried to blame it on a sickness that kept him out of the job for a year, but I assure you they have had a terrible reputation as long as I've been alive. Locals will tell you "I did business with Kurtis Chevrolet ONCE, never again." There was also the incredibly unprofessional behavior by their service technicians. While I waiting on one of my many, many trips a women in a Red SUV tells the technician "You had better have fixed it and fixed it right this time." As soon as she got in her vehicle and drove away the technician turns to one of the blue shirt service representatives and repeats her in a nasally high pitched voice obviously mocking her. I understand talking trash and mocking annoying customers but do not do it while I am sitting there waiting for my truck to be worked on. One Friday afternoon while I was there, a service technician left work early with a blue shirt representative telling him "It's not time to knock off yet." He laughed at the representative, flipped him the bird, and walked off, WHILE I had been waiting for over an hour for someone to attend to my vehicle. The only reason I feel compelled to post this review is at the urging of the corporate representative I spoke to. Tyler from corporate agreed with me that their behavior was totally ridiculous and out of line. They are ruining the Chevrolet name. Please go to Chevrolet of New Bern or Team Chevrolet of Swansboro. Kurtis will only treat you like garbage, openly disparage you behind your back, and take the cheapest option every time. read more

Bought a car from Jon Ski today and every step of the process was easy. Everyone we met at the dealership was very friendly, professional, and knowledgeable without being fake or pushy. They give a lifetime powertrain warranty for the LIFE of your vehicle. And as a prego lady, I really appreciated that their bathrooms were very clean, as well as the rest of the offices. Very happy customer indeed. read more

Kurtis Chevrolet - Car Dealers Near Me - Morehead City, North Carolina

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I was on vacation last week in Atlantic Beach and my Chevy Trax was having severe issues (my coil went bad). I called Kurtis Chevrolet and spoke to Ryan Emory and he was so nice! He got my car fixed super fast. I dropped it off at lunch and I was back on the road the same day!!! The service team was outstanding!!!! I am truly thankful to all the folks at Kurtis Chevrolet for their help. read more

Drove by randomly not planing to get anything and ended up getting the truck of my dream for a deal I couldn't resist thanks to Marlin! I had a chipped windshield and I told marlin. So he made it his priority to make sure I had a loner vehicle, while he had his team get the Windsheild fixed! I appreciate everything Marlin did for me and I highly recommend him next time! thanks very much Kurtis Chevrolet for having amazing staff! read more

My Dad has an Equinox. We had just started a trip from Morehead to Goldsboro and my engine started overheating. I called Kurtis Chevrolet frantic not knowing what I should do and Alan told me to bring it in. We popped the hood and he said my coolant was low. He filled it for me on the spot at no charge. I was in a hurry to leave but he took a look at my mileage and said it was still under warranty and suggested I bring it in for a check up before the warranty expired. I did the very next day. Alan called after a couple hours but still early in the day to say they looked at it and had we been in an accident? I said no. He said it looks like you've hit something. Have you hit anything recently? Well, yes I had! A baby deer about 5 days ago and I hadn't driven the car since. I had got out and looked at the car after it happened but didn't see any damage. Well it caused damage that I couldn't see. Alan told me exactly how much it would cost to fix the car. Kurtis Chevrolet fixed the car. It's been driving smooth as ever, ever since. Alan is AWESOME at what he does. He did not make me feel stupid. He had patience. He was fair and spoke to me like I mattered as a customer. When the job was complete he told me to contact him anytime I needed anything else. I sure will! We have a Chevy Silverado, Equinox and Tahoe. Yes Alan you will be seeing a lot more of me! I will GLADLY bring you our business! Very nice and sincere person and very nice car dealership that obviously takes care of their employees because they take good care of their customers! read more

This is the second vehicle I have purchased from Kurtis. The entire staff was very friendly and helpful. Marlin who was our sales rep. did an outstanding job meeting our needs for a new 2500 truck. The truck was in route and Marlin tracked it daily providing updates on its arrival. The finance department did an outstanding job finding a great interest rate well below anything I could locate. Kurtis is our go to dealership when we need a new vehicle. Highly recommended and make sure you see Marlin he will do his very best to make sure you find what you are looking for. read more

I recently moved across the country and was in search of a vehicle once I arrived. I got in contact with Pat Brennan at Kurtis Chevrolet and he made sure I got my 2015 Colorado when I got in and at the price I wanted with more than I needed on the truck. This was the first time I felt that I paid to little for a vehicle. read more

Kurtis Chevrolet - 2015 Colorado - Car Dealers Near Me - Morehead City, North Carolina

Not sure how to describe this place. They lied to my husband and me about things they could and couldn't do. The people we worked with ( Pat & Steve ) are rude guys. Very pressuring and grabbing people. Granted they did stay late to work with us but later they complained about staying late... wouldn't you want to stay late if that's what it takes to sell? Oh well they lost a customer. read more

As always, your service department is outstanding and tells me based on my records there what is needed to keep me on the road safe! Couldn't do it without them! Dennis was more than gracious in telling me detail by detail what needed to be done and called when other problems were found! read more

My husband and I were looking for an suv for our third addition to the family as the cars we had weren't suitable for two car seats. We went on car gurus and found a nice pre-owned traverse located here at Kurtis Chevrolet. I called ahead and spoke with Miranda she was a very nice sweet girl. She set up an appointment and we came down and traded in our car for the traverse. Seth helped us and was amazing the whole time! Very upfront and genuine all staff was amazing honestly. They enjoyed my two boys running around playing while we did the paperwork. I appreciate the cleanliness also of the place. They were very informative and worked as fast as they could. Gave us a really fair trade in deal for our Mercedes towards the traverse. The manager I don't remember her name but she was awesome! Seth called her the big boss lol! Whoever buys the Mercedes just know that was our baby and we'll miss it (haha). We absolutely love our traverse though it's so comfortable and enough room and the kids enjoy the space. I highly recommend them to anyone wanting a Chevy or even their pre-owned lot. I've bought several cars in my life time and this by far was the best experience. Definitely recommend! read more

Kurtis Chevrolet - Our Chevy traverse that were so happy to have! - Car Dealers Near Me - Morehead City, North Carolina

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Great folks!! Very friendly helpful!! Gilbert in Parts department is a great guy and really shows the customer he cares!! Thanks for the help today with the door handle. read more

-Tags: Had to wait until "Temp Tags" EXPIRED, and after I had sent a letter, before I was contacted by the dealership and I received plates in the mail. They blamed the salesperson, then blamed having wrong phone number. The dealership had my email address, why not use it. However, their parts department had no problem calling me, when I ordered over $600 of accessories before I picked up the vehicle. -Oil: The day picked up vehicle: The oil-life meter was as 69%. Could not get a straight answer on whether it was done or not. It took two weeks parked at the dealership before the decision was made to change the oil. The salesperson stated, that service was complete, but oil-life meter showed a different story. -Oil Leak: The first day back at dealership, it was driven a mile, check for leak and that was it. Waited another week, to even make a decision on changing oil, which should have been right the first time. -Transmission: 172 point inspection stated "serviced" The amount of caked on mud and dirt, impossible for technician to complete service. Unless filter was not changed. Salesperson stated that Transmission was serviced, based on the underside of vehicle, nothing could have been removed with all the mud and dirt. -Dirt: Had to crawl underneath vehicle because there was oil on the garage floor after the vehicle was parked for aweek. At that point, noticed the caked on mud and dirt under the vehicle. The dealership said that, they don't clean underneath. This is a 2500 Silverado HD, not too hard to look underneath. If a technician seen this mess underneath, something should have been said or done to correct it. -172 Point Inspection: Oil serviced, Transmission serviced, cleanliness and check for leaks were all checked off. For the amount of dirt underneath, would have been extremely difficult to ensure there were no leaks. They were unsure about "oil change" due to oil meter not being reset, to two weeks to get that resolved. The Transmission Serviced" again, unsure if that was completed because filter was not removed. The 172point inspection was signed by (TWO) people, so I guess they both missed the items discussed in the review. -DEF Fluid, the day of pick up: DEF was at 29% when I checked the DEF-Fluid meter. I can imagine if I had come from Raleigh to get this vehicle, I would have probably had to stop. You would think paying over $50k for a used vehicle, they can at least make sure the DEF fluid was topped off. -Teachable moment (mentioned 2-3 times by General Manager): A "Teachable moment" should not be a burden to the customer, a "Teachable Moment" should not be an inconvenience to the customer, a "Teachable Moment" should not be additional stress for the customer. -I Mentioned I may have found the issue for the oil leak, due to loose oil pan bolts. General Manager was going to send comment to service manager? Not sure how that helps the customer, especially when there is no response. -General manager stated that "Owner was embarrassed", but (2) letters sent to the owner and only response was from "General Manager", I guess that is all the customer deserves. I took the time to draft letters, money to send letters, and received nothing from owner. -None of the items listed should be a shock, "all" is documented in the letters sent to the dealership. -Would I buy from the dealership again, No. -Would I recommend this dealership to anyone, No! read more

LESSON LEARNED!!!! I purchased a used vehicle from Kurtis/titled once. It was exactly what I had been looking for. It was rainy the day I showed up to look at it so I didn't inspect it with a magnifying glass. I didn't want a test drive. This was the car I wanted! I questioned them about the history of the car-they assured me it was from a local trade- that thought it was hard to get in and out of, as well Kurtis was quick to present me with the car fax (worthless) several times. I paid the exact asking price and went in the hole with my trade for a few thousand, I wasn't demanding on negotiating the deal at all, thought I was getting a good quality car. About a month after having the car, I noticed the inside latch on passenger door was rusting, they replaced it and I questioned them again about the cars history ( gave me another car fax). Another month passes and my parking light is hanging out of the car when I arrive home one afternoon. I requested for them to contact previous owners and they say NO answer/so no one is held liable even after signing documentation upon trading in. I go back to dealership and they replace the light and I had to take the car back once more (in which they gave me a rental to driveler night) for their body shop guy to work on the 2 paint lines by the parking lights, adjust the hood alignment and correct the poor paint job where the front bumper connects to the front fender. The next day when I go back to pick up car only the paint smear where the front connects to front fender had been corrected. I'm stuck!!!! Their body shop guy acted as though this was ALL coincidental and came from the factory with this poor quality of work. MY personal auto body mechanic told me a much different story. I guess it was also coincidental that the front bumper has wrench mark on the bolts where it had been removed or adjusted in some way??? This car has some history I'll never know. Very disappointed! read more

It finally came time to replace my truck that I purchased 19 years ago from Kurtis Chevrolet. Admittedly I was a very nervous about this. The reason I looked to return to Kurtis Chevrolet was I had an excellent car buying experience previously from them when I was a teenager and the staff plus Dean are always great when I speak with them on the phone when they call in a service call to the company I work for. In short, I trust the people there because there behavior outside of the showroom demonstrates tremendously a commitment and display of character. This demonstration of character came through yesterday as I worked primarily with everyone involved. I initially contacted Ryan Tetz as I am familiar with him from an group from church we were both involved in. He connected me with Matt Barts a guy I have known since High School and who has always shown the highest level of integrity. They answered any and all of my questions as I had them, thoroughly making sure to go at my pace. When I did not have a question they made sure to work extremely efficiently and fast as not to waste my time. That was definitely one way to respect your clients. The finance guy, who I am drawing a blank on his name at the moment, had a great spirit about him and was diligent at his work. Overall my buying experience was beyond belief in excellency. Though I am not a person to buy a car often as I tend to drive it into the dirt, I know I will be returning in 10 to 20 years back to Kurtis Chevrolet for my next car buying experience. And lastly as a person who has worked in the customer service field for many years and regularly studies in this field on how to bring new levels of customer excellency; I want simply to say the methods and praxis employed here among the staff from all that I observed (from the janitor upwards) is absolutely superior and some of the best I have ever seen in the country. They take it extremely serious to serve you the customer with the best buying experience you could possibly have. Thank you Kurtis Chevrolet for this excellent car buying experience!!! read more

I would recommend this dealer to anyone buying a new or used vehicle. I originally went to Marine Chevrolet in Jacksonville and after making a deal on a truck i told the salesman i will be back on Saturday with check in hand to buy the truck. I showed up Saturday and he informed me that they sold the truck to someone else even though they said theyd hold it for me. I then went to Stevenson Chevrolet in Swansboro and the salesman was trying to have me immediately go to the bank before even really getting a chance to look at the truck i was interested in. He ended up lending me the truck to test drive on my own and thats when i drove that truck to Kurtis Chevrolet and met with Scott Porter. I told him him i was looking for a 2016 chevy 1500 with the Red Hot color and i gave him all the specs i was looking for in the truck and he immediately went inside and found a truck located in SC with everything i wanted, and at an astonishing price. He, along with his manager, pulled strings and had the truck shipped to their dealership within 3 days at no extra cost and i ended up walking out of the door with such a great deal that people literally wont believe me when i tell them what i paid for it. Scott gave me his personal cell phone number and would answer any questions i had even when he wasnt working. I have never met a sales rep that was so helpful and knowledgable about new vehicles and wasnt after my money as well. I wish there was more than 5 stars! Thanks Scott! read more

I felt good until after the fact and found out I had been deceived. I bought a nice used car for 16,800. When it was all said and done it had slipped up to 18,400. I asked why the number got so high and the finance guy lead me to believe that included interest. Of course he had all his Ts crossed and his I s dotted. I trusted him and did not do the math. Do not trust anyone at Kurtis Cheverlet. They will nice you to death and then stick you. If you dare to purchase at Kurtis Cheverlet go in there on your A game and do not trust them at all. I could go on and on but I feel like I have made my point. read more

I purchased a 1998 Ford Ranger "as is" from Kurtis Chevrolet, primarily because it was supposed to have been a one-owner vehicle and had been given a great rating from a 172-Point Inspection and Conditioning report. After driving the vehicle less than 700 miles, the frontend began to roar and tremble while I was on the road, so I had to stop driving it immediately and arranged to have a mechanic to come, inspect, and tow it. It was determined that the frontend needed intensive work. I contacted the person at Kurtis Chevrolet who sold me the vehicle, and he assured me the sales manager would contact me regarding the purchase. After several weeks and not getting a call from anyone, I had the vehicle repaired. I sent the salesperson an email regarding the repairs, and he requested pictures of the old parts and any receipts for out-of-pocket expensed. I tried repeatedly to get Kurtis Chevrolet to at least reimburse me for the parts and for some of the labor for the repairs. I even drove the 50 miles or so to take the old parts for the Service Manager and Sales Manager to inspect, but they wanted to question the certification and professionalism of the mechanic I used for the repairs. Kurtis Chevrolet eventually decided it would give me a $250.00 credit to use at the dealership. I requested $350.00, which was a fraction of my out-of-pocket expense and a $950.00 credit I gave the mechanic who was renting my Guest House at the time, and I wanted cash rather than a dealership credit. I reasoned that if the dealership mechanics got the Ford Ranger 172-Point Inspection and Conditioning so wrong, why would I want to do any business with the dealership again? I never will patronize the dealership again, and I would encourage others to be careful dealing with it. I told the Sales Manager I to let them keep the $250.00 and that I would let the General Motors Headquarters Customer Service and the State Attorney General Consumer Protection Division know about my experience. I also assured them that I would not give them a favorable Yelp review. read more

My service advisor, Cheryl White, showed the upmost kindness in taking care of me and my vehicle's issue. I had the best experience because of her great customer service. Because of my experience, I will make it a point to send my friends and family to Kurtis for any of their car issues or servicing! Thank you to Kurtis and Cheryl for the amazing job that was done! read more

I truly cannot say enough about how wonderful Mark Marino is. I went to Kurtis Chevrolet just to have a new tire put on my Chevy Equinox, but when he noticed a strange noise coming from my vehicle he was quick to offer to have it checked and let me know if it was under warranty. Once it was discovered that some more work was needed, Mr. Marino quickly got back with my husband and me and informed us that the part that needed to be replaced was indeed under warranty, and a rental car would be included in that as well. Mr. Marino was kind, courteous, and so very polite. He was a true pleasure to work with and went above and beyond to make sure I was a satisfied customer. read more

Was told I needed an ECM among other things and was quoted an ungodly amount. We purchased an used ECM and tried to set up for Kurtis Chevrolet to program it but they never got around to it and said it would have to wait til Monday. My husband did some research and figured out what was actually wrong. They said the ECM had no power and after it was replaced, they would run a power wire direct from the battery to the ECM to try and make it work (which wouldn't have said what was causing it to not get power, it was just a short cut to charge more for less work done on top of $1000+ for replacing the ECM and no guarantee it would even work if we purchased a replacement for $814+labor. Not everyone is made of money and some of us do have to be conscientious of what we spend). Turns out that there is NOTHING wrong with my ECM or anything else I supposedly needed according to them. It was a loose bolt in the fuse box. Tightened it and voila, vehicle is fixed and it took all of 10 minutes. The staff was incredibly rude and went so far as to suggest that we buy a new car instead of fixing mine. I will NEVER go back and have warned others to go to Parker Buick instead because they will help you and not be rude, disrespectful, or jump to the most expensive fix first. They actually troubleshoot the problem first. They will be handling my dealership needs from here on out for all 3 of my GM vehicles. I sincerely hope the staff in the service department get some training in customer relations and get a better attitude when dealing with customers. read more

I hate to say, I was not impressed. This was my first visit to your service department, hoping it would be better than others. I made an appointment online, but I'm not sure how long my vehicle sat in the parking lot. I'm going to skip the rest of the petty stuff and state the biggest reason I'm not coming back. I requested the u-joint to get checked to see if it needs to be replaced. Your guy instead checked the CV shaft?! The CV shafts are from the rear end to the wheels. Vettes use a special setup. U-Joints are in the driveshaft from the trans to the rear end. There were several other issues for such a simple job (state inspection, oil change, rotate tires from front to back). Over $130 and two hours later, I still need to go somewhere else to get my u-joint inspected, do you get my point? I'm not coming back and I wouldn't recommend this shop to my friends or family. The service advisor was friendly and noticed the department had not done the state inspection when they brought the car up. This was fixed. read more