Please note half of these reviews are from people out of state. Really? I think not.
I am a real person, a local person, who has actually gone to this salon. Twice. Also, this is the first review I have ever placed on Yelp as I am not one to complain. At all. My first experience was ok. Nice girl dyed by hair. Came out too dark for my liking but I knew it would fade so I wasn't too worried. I smiled and tipped her well. Price was very reasonable.
I went back for my second trip to get hair again. I am a single mom who doesn't get much me time and I don't devote much money to myself so going to the salon is a real treat. I found this fabulous picture on Pinterest and brought it in. My appt was at 9am on a Saturday. I showed the girl the pic. She seemed confident she could pull it off. ( Now, let me say this. I am not one of those people who thinks its going to come out exactly like the picture. I know that previous hair color and natural tones can affect it, I just wanted something close). We picked out a base color and a highlight color(s). One of the HIGHLIGHT colors I chose was a red and I told her I wanted a COUPLE Strands of that because it would be really fun for fall. She started placing the highlights in. I asked her, when will you place the red ones in, she said something about after the dye. Who am I to question? I don't know if she used the wrong processor or something but it took a little over 2 hours from start to finish just for the highlights......Next she placed the dye. That was another hour. It was hard to tell what color my hair was turning as it was wet and the dye was processing. After she washed the dye out, I could immediately tell there was a problem. Why did my whole hair look red?? Next came the cut. At this point, I knew she had placed the red highlight dye into the whole hair color. Which is NOT what I wanted. I told her how much I hated my red hair growing up.....
after the cut came the blowdry and style. At this point I was completely deflated. I hated my hair, I didn't even see the full result but I knew this wasn't anything like what I wanted. When she was done I tried not to burst into tears. it was horrible. I hated the color, and worse yet, you couldn't even see any of the highlights that took 2 hours to place....I told her I didn't like it was upset. She told me to wear it for a couple days and call back on Tuesday when they were open again. I paid the $83 and tipped her $20. it was now 1pm. I had been there 4 hours and hated it.
I wore it for a couple days. still hated it. Tried to call once and left a message as she was with a client. I was defeated. I knew I couldn't afford the money to get it fixed nor the time to sit there for another 4 hours.
Today is almost 3 weeks since I Got it done. I still hate it. A lot. I tried to call to speak to a manager about advice on when she thought I might be able to dye it again. I don't want my hair to fall out. I was not calling to get a discount, refund, or to go back. I just want advice. The receptionist basically kept laughing at me saying "its been 3 weeks why are you calling now?" She took my name and number and said she would give it to the manager. I don't expect to hear back.
I wouldn't recommend this salon. The younger stylist do not have enough color experience and seem to be more interested in socializing amongst each other than focusing on color. The staff doesn't seem to care about complaints but more about judging you. Overall, extremely dissatisfied with the service. Pricing wasn't bad. But you don't get what you pay for. read more