AMAZING customer service! If there's a place that should set the example for how business should be…read moreconducted and how others are treated, it's THIS business! I'm always warmly greeted with a smile and have come to know the aunties that run this business. Always delightful conversation and they go out of their way to help me! Please support this business, you'd be doing yourself a favor. Their hours are so convenient and so is the location!

Best fax on island!!! I love the ladies that work here they are super welcoming and helpfulread more

first off let me tell you Gene is amazing. i have some business on the mainland and wanted to ship…read moremy tools, not only did gene give me a competitive price but offered suggestions on how i can better manage my delivery. even if it cost him business. second of all i called them up and gene responded within the hour. i emailed him before business hours.. i am still waiting on calls from others i called 3 or 4 days ago. this is all during the industries "crunch time" i will be calling gene for future shipping problems. thank you JNR

From the owner: At JNR Global Logistics, our mission is simple: Your Best Move is Our Only Mission. We believe…read moreevery move is more than just transporting goods—it’s about supporting people through important life transitions with honesty, expertise, and compassion. Based in Hawaii, we specialize in both household goods and commercial cargo, including long-distance relocations and container shipping between Hawaii, the mainland United States, and worldwide destinations. Whether you are moving your home or coordinating a business shipment, our team is committed to making the process smooth, stress-free, and transparent from start to finish. What sets us apart is our responsiveness, flexibility, and strong local network. We reply quickly to inquiries, tailor our services to fit unique needs, and leverage trusted connections in Hawaii and global logistics hubs to ensure efficient and reliable delivery.

To be honest, I was sorta shocked that there wasn't a UPS Store in Hilo town…read more Whenever I travel for work, it's not uncommon for me when I fly to the neighbor islands that I pack alot of gear, & parts. After using my parts, I like to ship out the broken parts back to the mainland, that way I can avoid having to haul it back to Oahu. I have used the UPS Store in Kona, but since I was working in Hilo this time, the closest UPS Store was in Pahoa. Located at a small strip mall called "Puna Kai Shopping Center", you can find this little UPS Store just a stones throw from a McDonald's. Lots of free parking at the strip mall, so access is pretty easy. I walked into the store and was greeted right away. The friendly clerk processed my package, & gave me my receipt, and off I went. Although Pahoa is a little drive from Hilo town, at least this UPS Store provided a very valuable service to the Big Island community.

It's so great when you buy something from Amazon and you want to return it. The UPS is the ticket.read more

I Call, no answer! Told I get 2 days to pick up vehicle, I go to pick up, the guy at the gate tell…read moreme wrong day. I go the next day, I miss um by 2mins, he tell too late! 2 days in a row I take time off from work cause they said my vehicle was ready. Plus da 1st guy tell me close 3:00pm but wrong day, when I went da next day, da second guy he tell me "No" 11:30am close for pickup". I tell um what I was told da day before, he shrug me off and he said "ah past 3:00pm anyways" (was 3:02pm...I was 2mins late, I get it, but why was I told 3pm da day before) Why no put exact pick up times, for vehicles and other items, on what days, on top of when da shipment gets there, cause I got 2 different answers, from 2 different people, on 2 different days. That was both inconsistent and confusing!! Now what I gotta pay da storage fee?? Cause now going be after the 2 day pickup window?! Right on!! and YB already increased da rates! Rajah

We shipped our household goods in our car interisland with Young Brothers. They were super nice. We…read morewere nervous and didnt really know what we were doing or what would be accepted, but we put our personal luggage on the back seat up to the height of the windows and behind the passenger seat. We covered it all with blankets and quilts we wanted to bring and all was fine and everything arrived fine. The people in the office were helpful and nice. We would definitely do it again.

Thiis past year they have been great to deal with. I do recommend them for your mailing needs.read more

The Staff are all exceptional helpful and courteous. A special shout out to Summer who always…read moregreets her customers with a delightful and cheerful smile that will brighten even the darkest of days. The best place to get your mail.

Customer service here is a joke. The oriental lady has major attitude every time I've gone in to…read morereturn Amazon purchases. Today she gladly took all the people behind us in line (they weee not locals) and when I mentioned we were standing in line way before the people behind us came in she not only made excuses for not even acknowledging us in line & taking everyone behind us, she wouldn't stop going off about it. Her coworker Parker (also not a local) then chimed in and wouldn't stop until he told me to leave a review about their great customer service & I said I will once he gave me his name. I had to ask for it 3 times & then he finally quit his comments. When this location originally opened it was nice & helpful. Now, if rather drive to Hilo or Kona to get packages mailed out & Amazon returned. They clearly have something against Hawaiians & their entitled attitudes need to go!

I'm so happy that there was a UPS Store in Waimea town!…read more Driving from Kailua-Kona to Honoka'a, then making my last stop in Waimea, upon having lunch at the Parker Ranch Food Court, I noticed this UPS Store just a few doors down from the food court. Being that I had (5) boxes of broken parts I needed to send back state side, this UPS Store sure was a lifesaver! As I walked into the store I asked one of the clerks if I could borrow a hand truck, that way I could load up all my (5) boxes & bring it into the store one crack! I must say the staff here was friendly, and more than accommodating. The service here was efficient, as the clerk processed my (5) boxes quickly. One of my boxes wasn't packed up yet, as I ran out of shipping tape, but the nice thing about coming to this UPS Store is that they sold shipping supplies. I purchased a small roll of shipping tape, and I gotta say it was sorta pricey, but the convenience factor reflects the price you pay here. If I'm working in Waimea again, it's nice to know that there's a UPS Store here, that way it saves me a trip from having to go down to Kailua-Kona, or to Pahoa town.