The repair is holding up great. Scheduling was a complication with two days of time changed but work completed satisfactory. read more

After the technician performed the fix, the dishwasher worked for a few days, but then it stopped working again. Since this was in the 30 day warranty period, we called him to schedule another repair appointment, but he never replied, so we decided to use a different service provider. read more

Well my washer gave out on me and with kids at home I needed a washer really bad! So I called around...and for someone to come by from KV it would be 35 bucks! great I thought send him over. My neighbor happened to be outside when he arrived and was waiting for her ride looking towards the street and he told her "what are you looking At!?" seesh was he having a bad day? hmmmm... So he comes in has to drain the water and tells us it is $150 an hour to fix. The engine went out and pump so that was an extra $150. Yup $300 down the drain literally. So I ask if it is going to work after he replaces the motor and pump...He says he don't know. What?! isn't he the repairman? Well he says to me "You can give me my $150 and I can go!...very rudely:( waa I'm sad and frustrated at this point...Give him $150 for just showing up and not fixing my washer??? no way so dumb me..."go ahead replace the motor.... so it cost $300 my washer doesn't work lost $300 I think since he is the repairman he should have told me it wasn't going to work I mean shouldn't he have known that information I could have used the 300 towards a new washer. He wasn't very nice at all and I do customer service so I tend to have tons of patience with people...But he must have gotten up on the wrong side of the repairman bed:( and if I would have let him leave it still would have cost me $150...I don't get it. I bought a new washer which comes today I'm excited! cost $400 after all the rebates...sometimes it ain't worth trying to fix read more

This is my third time to use K.V Appliance repair. This was the second time Miguel was the technician. Miguel is very knowledgeable about all different appliances. He was very patient and explained to me the problem and the different possibilities. He made the repair very efficiently and the price was very fair. Thanks Miguel! read more

Wow, I got off cheap. It only cost me $35 to find out these guys are no good. The technician looked at the dryer, collected his $35 fee, said he'd order the parts, and left. WE NEVER HEARD FROM HIM AGAIN. I wish I could select zero stars. read more

I got my subzero fridge fixed at a reasonable price. I had called around to get estimates since I had no idea, and not only were KV cheapest, the person who answered the phone was reasonable and informative. I don't know how all these people on here had a bad experience... It did cost a pretty penny, but not overly priced. You have to expect that with repair companies (ie. labor and parts) They were able to come out and get it fixed SAME day!! I would call back again in a heartbeat! read more

I read some reviews here at Yelp for these guys, so when I had a problem with my washing machine I gave them a call. The reviewer had said that they only charged $25 for a house call, so that sounded reasonable. Well, due to inflation, or whatever, they now charge $35. That in itself isn't a problem but that charge is only for ringing your doorbell, after that it's $120 an hour for labor. The repairman ended up just having to jiggle a knob to get my washer to work, so I was charged a total of $60. He also told me that if anything else goes wrong within the next 30 days to give them a call and the initial charges will be put towards the labor costs for the house call. I thought that was a nice guarantee. read more

So I've used KV before. The 2nd time there was a no show. He claimed it was because the part wasn't in when he thought it would be. I gave him another shot and he came. Same guy fixed my washing machine and my refrigerator. My refrigerator has yet another issue so I called them. The person was a no show. I even called to confirm the time slot and the woman said I was on the books and he would contact me. I sat for 3 hours waiting. he never showed and the office did not return my call. I'm done! read more

Miguel came out to our house to fix a 23, (which we had for 13 years) year old Whirlpool side by side refrigerator that was no longer cooling. I read online about blowing out the dust from the coils, but only had a vacuum cleaner and it didn't work. He said it was the thermostat, and I didn't really trust him because of this accent. He said it would cost $210 to fix. So i debated just getting a new one for about a $1,000 delivered with tax for the cheapest, but after reading many reviews and being short on cash I decided to take a chance and fix it. Well it works perfectly now, thanks to KV. It is hard to know if it just needed a cleaning or if the thermostat was the problem (I wasn't there to watch him fix it), but everything he said was true and there is a 90 day guarantee. If you have noticed that your refrigerator needs higher and higher settings to stay cool, then you should get your coils cleaned before an expensive repair. read more

By far one of the best appliance repair shops in the area. The technician that had repaired my fridge is a genius. Works fantastic and I would recommend this shop over any other in the area! read more

Wow, how these people stay in business is terrible. I wished I would have read the previous yelp reviews prior to even calling them. My 4 year old furnace decided not to ignite anymore. I looked online for what was the problem, and deduced after troubleshooting that a switch/valve was not allowing gas to get into the furnace. My wife and I were tired of being cold, so we looked for an authorized Amana repair company. KV Appliance Repair comes up and claims $35 flat rate to come out diagnose the problem and provide a full detailed quote prior to repair. The techician comes out and after 5-10 minutes (with my help) shows me the exact switch that isn't working. The switch is a small black plastic part with 2 wires and 1 screw holding it in. He looks in his book and tells me it is $275 to replace the part. He never once told me how much the labor/part cost was, just the total cost, so I had to assume the part cost was somewhere in the neighborhood of ~$200 *shrug*. He offered $15 off seeing my hesitation...score! Now, obviously, I should have then asked him to wait while I googled the part replacement cost, but I trusted him instead (like you should be able to do with a reputable business). After he replaced the part in roughly 45 seconds, he collected his check and left. I was left with a working furnace, but a burning in the pit of my stomach. I looked up the part number online, and found that I could replace it for less than $25. So, had I known the breakdown of labor/part I could have made a more informed decision about the replacement that could (at this point) have cost me $35 diagnosis + $25 part = $60. I called the company to complain that possibly, I was charged for the wrong part, and they claimed that they offer a professional service and charge the same amount for a 15 minute job or a 90 minute job. he claimed his labor rate for the "job" was $140-$150. Aggitated, I said the technician never detailed that portion of info in the quote. Reluctantly after hearing that information I then asked why charge me $120 for the $25 part? He claimed that this is a business to make money, and that they charge $89 plus tax to stock the part. As a consolation (for the technician not providing a detailed quote), he is sending me a check for 10% of the cost to make me feel better... Boy THAT helps me feel better about being raked over the coals. Long story short, I was charged almost $200 more that it would have cost me to have them out and simply point to the faulty part and leave. Never again! Their rates are completely unreasonable. If I were to EVER use them again, then I would simply pay them the $35 to spend the time telling me exactly what is wrong and what is required to fix it and then send them packing! read more

I had a great experience getting my fridge repaired on the same day I called. The guy who came out was Miguel. He was right on time and respectful of my home. He figured out the problem and got it fixed. Looking at other reviews, I agree it can be insanely frustrating to take off work and they don't show up or have good service, but I had a good experience and would definitely call them again FWIW. read more

We have had the same technician repair our dryer and refrigerators. He has been accurate in figuring out what was wrong and corrected it effectively. He also explains what's going wrong, which is helpful. He is prompt to arrive within the time slot. It has been great to find a person/ service we can trust. read more

I agree with the zero-star rating idea for KV Appliance Repair. They have been to my house 3 times to attempt to fix the fan behind my stove. They failed all three times and left it completely disassembled. They've missed or cancelled 4 appointments to come back to finish the job despite me staying home from work to wait for them to meet me here to fix the fan. These people don't know the meaning of the word service. They have the worst customer service of any company I've ever dealt with. NEVER USE THEM. YOU HAVE BEEN WARNED. read more

If I could give a zero star I would. The person committed to coming at a set time. I call 1/2 hr later to find out where he is. They say he is on the way. One hour goes by and no one shows up. Then I call again to find out that were "mistaken" and the person cant come today because the helper is not available... what idiots! I specially came home early to get the work done. Waste of time. DO NOT RECOMMEND!! read more

Can't tell you how awesome the customer Service and turn around time is! This will be forever my go to! If your are looking honest good customer service and great work this is your go to! read more

I only have good things to say about this service. I found him honest , knowledgable. His rates are reasonable. He goes out of his way to help his customers. I have referred him to my neighbors and family. read more

I actually called Good Guys Appliance Repair, but a guy from KV Appliance showed up... eventually. I called in the morning and was given a 2:30 to 4:00 slot. At 4:30 I called and was told the repairman would arrive about 6:00. The problem turned out to be the thermostat as I expected. He had the part in his truck ($95). 40 minutes later ($120) my fridge was fixed. My fridge is fixed, but I probably won't call KV / Good Guys next time. read more

So lately I've had some problems with my refrigerator & washer that I've been putting off for way too long. It's just part of being the superstar procrastinator that I've been known to excel at from time to time. But yesterday I caved in... I'd had enough with the food in my refrigerator freezing. So I called around for quotes. The first 3 companies gave me somewhat of a runaround. Then I called KV. These guys offered me the cheapest quote for an at home visit ($25) assuming nothing needed fixing. They also got the ball rolling by asking about the make/model of my appliances & to ensure that they would have all the necessary parts when they arrived. I got a call 20 minutes before Miguel showed up to let me know they were on the way. Then Miguel showed up ready for action. In 20 minutes he had fixed everything & also made a repair on a hose that was leaking behind my fridge that I had not even noticed, all inclusive like the rockstar repairman that he is. He also looked at my washer & explained how I could fix it for $5 instead of the $30 he had to charge. I agreed to give it a try & now I have working washer & I get to eat salad that doesn't look like frozen vegetables. All that & these guys stuck to the phone estimate, which is always a bonus with repairmen. These guys rock... read more

DO NOT EMPLOY THESE PEOPLE! They ask for money up front "for parts" and then keep telling you the part hasn't come. No one speaks understandable english. They also tell you they will be there between certain hours but never call to say they won't be there. As far as our experience goes this business is a scam, do not have them in your home. And whatever you do, do not give them money. If I could give them minus stars I would. read more