I've visited here several times. The owner is very friendly and engaging. They offer many different options and flavors. I've tried the donut, coconut, dulce de Leche and all were delicious. The soft serve is rich and creamy. I highly recommend this place if you're in the area. read more

I don't think I've seen a ruder owner or an individual in my life. I walk in with a group of customers at 8:50 PM when the sign says it closes at 9:30. One of my friends asked for them to name the flavors and the owner said it was simply "too much work" to read them and proceeded to make my friend choose an ice cream on the spot. Another one of my friends asked for the triple fudge brownie flavor and they ended up getting her a chocolate flavor that has no brownies but only nuts and she's allergic to nuts. I am incredibly disappointed with the way the owner interacted with my family. I will never recommend this place to anyone and will not be going back. read more

Best ice cream in town, in county, in state. Prove me wrong. Ice cream is fresh. Store is clean. Vijay will make you smile. read more

Wow, the owner is so incredibly nice and makes all the ice cream himself. Every flavor i tried was absolutely incredible. Honestly some of the best ice cream I've ever tasted. Highly recommend!!! read more

Simply put, there is nothing Kwality about this place. My family and I stopped in for ice cream after dinner and I was truly left speechless after the interaction I had with the staff on shift. He was an older gentleman who i presume is the owner as I have seen him in there a few times. As I was with my cousins we were paying separately so naturally we order separately. This appeared to be an issue with the gentleman taking our order as he stated we were taking too long to order. Mind you he was the only one scooping ice cream and taking orders so I am not sure how us all yelling our orders at the same time would have sped anything up. However, it got worse. As he was going to ring me up I had asked for sprinkles, normal request at an ice cream place, but apparently that was also too much to ask for. The gentleman rolled his eyes and said "seriously do you see the line." To give you all a visual, the line was me and my 3 cousins. Had I not been in shock with the utter rudeness and disrespect for an item i am paying for I would have just walked out without the ice cream. The worst thing Mahopac has ever done is replace Carvel with this dump. Safe to say I will never be back. Also a quick side note the ice cream was awful and freezer burnt. read more

Upon entering the place, ice cream looked delicious. The young girl behind the counter seemed new but friendly and patient with the kids. The older gentleman on the other hand (who was either the owner or a manager) seemed annoyed and couldn't be bothered. After we ordered, he was very curt with the young girl with how she should do things (punching the orders in the register and cleaning). He showed the girl how to do the orders and was clicking on buttons etc ... then soon after was handling the ice cream trays. He was putting nuts and whatever other pieces are to be on top of the ice cream that people are to choose from. He was tidying up the ice cream and the utensils. He had a little tub of water that he brought over to where the ice cream tubs were and whenever his finger touched the inside of the tub or the ice cream, he rinsed it off in that same water that he was rinsing the utensils in. (side note, not once did I notice him wash his hands since he handled the register) Soooo yeah, probably won't be returning to this ice cream shop. read more

Horrible ice cream 31.00 for 2 med soft serve with sprinkles....are u kidding me and the taste was awful.

Wow! Went here for the first time last night & was VERY happy! Owner Mr. Vijay (good sign that owner was on the premises) proudly informed us he makes all the ice cream himself. And what wonderful flavors! I had the Nutella which was PERFECT. Sweet, but not overly so. I was in ice cream nirvana! The shop was also very clean. And, the owner & his staff are very friendly. Do yourself a flavor--oops, I mean, favor--& get yourself over to Kwality Ice Cream Shop. Even if you have to make a special trip to Mahopac, the delicious ice cream here will make it worth your while! read more

Pros- Clean store Cons- -$4.50 for a small cup is just too much - no inside tables, they were roped off -robotic server, young kid's heart was just not in it -ice cream wasn't too flavorful (cherry vanilla was lackluster and the soft serve Nutella just tasted like chocolate) read more

Amazing ice cream and amazing service! Owner is super friendly and is a pleasure to speak to when you go in. I was bummed at first when I heard the Carvel that was there was closed down since I used to go there since I was a kid, but this place is a welcome addition to the town! read more

I've cream was fresh and had great flavor. The owner was so nice and friendly. Will definitely come back.

Our new local favorite ice cream spot. The owner is one of the sweetest people around, so accommodating and friendly. He took the time to explain his ideas for flavors and invited us to taste test some new favorites! A nice and cheerful atmosphere. The ice cream is all homemade and absolutely delicious, a wide variety of flavors, including sugar free sorbet and Italian ices. read more

Great ice cream, great service. Owner is very nice and accommodating. I have ordered multiple cakes here and have had a great experience each time. read more

Best ice cream in Mahopac. Great service always with a smile. Love !!!!!!!!!!!!!!!!!!

Girls are very sweet and great workers. Owner on the other hand is a jerk, always an issue when he helps me. If I could avoid going there when he is there I would. read more

Great variety of unique flavors! My favorite is the packed Cherry Vanilla and their Mahopac Mud is a rich coffee cookie combo ive never experienced before. Plenty of outdoor seating and a great wall from the lake and park. Reasonable prices. read more

Kwality Ice Cream Shop - Moose Tracks and cherry vanilla - Ice Cream & Frozen Yogurt Near Me - Mahopac, New York

The man working there, the manager I believe, is rude to the girls who work along side him. Seeing his attitude was unacceptable and I will never be returning. Steer clear of him if you must visit. read more

If I could leave a zero star rating, I would. The owner came out to do the writing for my cake. Continued to say my daughter's name was a boy name and that I was going to make her life miserable. I could not believe what he just said to me. I immediately asked for a refund and told him to never speak to me like that again. He is rude, mean, nasty man who should not be a business owner. I will never go back to this ice cream store ever again. TERRIBLE PLACE! read more

Ice cream is very iced rather than creamy. It tastes like it was freezer burned. Won't be returning.

Stopped by tonight for the first time after hearing my pediatric patients and parents raving about it. Well let me tell you it did not disappoint ! The ice cream was fresh and delicious! Got to sample a variety of treats too. May I also add the owner greeted us and was so warm and friendly. We will definitely be returning soon! read more

Vijay did an amazing job decorating the cake for my husband's 70th birthday from a stock picture I took off the internet. All my guests thought it was perfect! He was so accommodating and easy to work with. Thank you so much! read more

We went with our grandkids. one employee was taking care of other customers. the other employee (older man) took his time to acknowledge us. I asked if they had hard vanilla ice cream. he told me he can't please everybody. I asked him if ice cream was gelato. he told me no, then told me it was made with a gelato maker. my husband and I got small scoops. he asked if we were on a diet. I have more. don't want to bore you. then we paid almost $45 for 4 ice cream cones and 2 small scoops. save your money. go to another ice cream shop. read more

Both flavors of the hard ice cream that I tried were icy and not very creamy. Portions were a little skimpy for the price.

We are lucky to have this place in our town. It's easily some of the best ice cream I've ever had. The hard ice cream flavors are creative and simply incredible. Tried the soft serve today, because even there they have flavors like mint, pistachio and coffee which is pretty rare. The people are great, and the owner, VJ, loves what he does...chat him up about flavors, he's got great stories! read more

My son recently celebrated his birthday and they accommodated me and went out of his way to make a wonderful cake with specific flavors and a picture. The cake came out wonderful. Everyone loved it. The owner is very pleasant and enjoys what he does. I am vegan and it is very hard to find good vegan ice cream. He has the best vegan ice cream. read more

I have visited this place many times. Fantastic Ice Cream Place. Many choices and very friendly service. Mondays & Wednesdays: Soft Ice Creams Buy one Get one Free Enjoy the Summer!! read more

I went into quality ice cream shop early July to see what kind of products they had and was very impressed. The owner is such a kind person and offered me many flavors to try. It was my birthday which made it that much better! The ice cream tastes just like Carvel if not better! There were so many wonderful flavors to choose from and as I said the owner had me testing many of them and all were yummy! I highly recommend this place it's better than Carvel with many more options and much cleaner! This is the best ice cream shop in all of Mahopac and Carmel! read more

The attitude of the guy behind the counter is unacceptable. other than that everyone else and the ice cream of course is great

I went in on thanksgiving day for a cousins birthday to get her an ice cream cake and when you enter it is like coming to see family. Customer service was so on point and the ice cream cake was delicious and they have a lot of very cool and tasty looking ice cream choices. The man who attended to us was so sweet even when I called a million times to make sure he would still be open. I will most definitely be returning. It's just one of those feel good places. read more

I really don't get that some people say owner is rude to employees. My daughter has worked there and she says he's a GREAT boss who goes out of his way to help the kids who work there. She was taught to work hard and do a job properly there and I thank the owner for that. Plus.. delicious and fresh ice cream at reasonable prices and the place is immaculate. Try it for yourself and I doubt you will regret it. Mahopac mud is soooo good! read more

Staff is fast and friendly. They have Nutella soft serve ! It wasn't expensive ! They have ice cream cakes too !

The ice cream is awesome. So many flavors to choose from. The owner is an extremely nice man. Prices are very reasonable. Definitely going back to try more flavors. read more