I bought the synthetic blend oil change off Groupon to get my oil changed here. I normally change…read moreit myself but it was cheaper to do through the app. The worker told me I couldn't use the coupon because my truck (2016 Chevy Silverado) takes a specific oil. I already bought the coupon so it would've been a waste of 30 dollars if I didn't use it so I let him charge me another 39.00 on top.

I always take my cars to Valvoline for oil changes. I was impressed and pleased by how thorough the…read moremechanics are who service your vehicle at this location. In addition to the oil change they automatically include checking your headlights, brake lights, and windshield wipers. In Texas I am typically in and out of Valvoline in about 20 minutes or less if there isn't a long line of cars but the service here definitely took about 30 minutes. It was fine with me because of the attention my vehicle was getting. Thank you Valvoline.

Quick oil change service. Staff told me no tire rotation necessary this time. Appreciated the…read morehonesty.

Do not trust these people with your vehicle. I brought my car in August. Months later, I found this…read moreridiculous, immature writing on my oil filter cap; referencing a drink I had in my car at the time of drop off. This is childish, disrespectful, and completely unprofessional. Don't touch customers' cars if you can't act like an adult.

I took my leaking tire to this location to see if they could repair it. I spoke with Jason and he…read moredid a great job listening to my issues and and resolving the problem. The tire had a previous repair done by another big o tire shop in north Springfield. The tire was still leaking from the plug they installed. However the other big o tire shop would not accept responsibility for the lousy repair job and insisted nothing was wrong with the tire. Jason attempted a repair but was unsuccessful, so he happily replaced my tire with a new one. I was only at the store for about an hour. I wish I would taken my tire to this location several weeks ago. If you decide to use big o tires make sure you go to the store on Republic. You will get much better customer service and the work they do is professional and courteous. Jason is top notch, cream of the crop, pillar of the community. The manager from the other store could learn a lot from Jason.

If I could leave 0 stars I would. Dropped my dually off today to get the tires rotated(dismount and…read morebalance because aftermarket wheels). Picked up the truck after hours and they did not rotate both front tires to the back like I told them to do. This was literally the whole point of the rotatio. my front 2 tires had some uneven wear so it was really obvious to tell they did not rotate the driver front to the back. They did on the passenger side though. So pissed off right now they charged me $142 and did not even do their job right. You would think a tire rotation would be an easy job for A tire shop. BIG O MISTAKE

Slow but thorough - they keep track of vehicle maintenance milestones beside the typical oil…read morechange. It's useful for someone (like me) who has trouble keeping track of different car updates. Would have 5/5 stars but it's a bit pricier than I'd like and the last time I went they took about one and a half hours for the things I had been putting off.

I have used this location several times now and I have been very happy with the service. The…read moreemployees are friendly and they work quickly. So, so much simpler than taking it to the dealer. Last time I bought a cup of coffee at the McDonald's next door right before I got there and it hadn't even cooled down by the time my service was complete. I really enjoy that getting my oil changed isn't an ordeal I want to put off anymore, its so easy to just pull in and get it taken care of. They send reminder emails with coupons after a few months reminding you how many miles you were at during your last change too, which I'm sure people have mixed feelings on, but I personally really enjoy the reminder since car maintenance is a thing that can slip my mind now and again.

They jumped right on my flat tire project. Took the nail out, then plugged and patched the hole,…read moreall in less than 45 minutes. People at the counter were nice and professional, and they balanced the tire on the wheel before I picked it up. $26. Good job, Guys.

Please do NOT use this location for an oil change!! They cracked the oil housing unit in my vehicle…read moreand tried to gaslight me as to the cause. I had NO oil leak when I brought my vehicle in, and after I got home, there was oil all over my garage. An actual mechanic shop told me what caused it... I contacted them repeatedly about the issue, and they completely ignored me after an initial contact from District Manager Gary. Unless you have an extra $1100 to gamble, I'd take your vehicle to actual mechanics with a code of ethics. This location is filled with arrogance and below acceptable customer service.

Bought a set of Michelins Friday, 3/27/26. Great experience. Comfortable waiting area and…read moreprofessional staff.

Mitchem Tire is a great local shop. They're honest about what you actually need, explain your…read moreoptions clearly, and never try to upsell unnecessary work. Fair pricing, knowledgeable staff, and dependable service. I'd definitely recommend Mitchem Tire to anyone looking for a trustworthy tire and auto shop.

I had my car serviced yesterday, and it took about (1) hour, because of ALL the cars in line! They…read morewere good in reviewing ALL my concerns and I used a GROUPON.. this saved me some money! I will go back when back on town!

Would not recommend!! They "chiseled" the drain plug out of my daughter's car, ultimately leading…read moreto enough damage that replacing the oil pan was the only solution to resolving the oil leak from the damage they caused! The oil change was $170, and the replacement of the oil pan was $1000. They refused to stand behind the damage they caused even after us taking the vehicle to a mechanic and having documentation as to what caused the damage/leak. Taking it to a mechanic was suggested by their customer service department in order to get documentation to prove they were at fault. We even still have the damaged oil pan as evidence. Since the repairs and provided documentation, I have contacted their customer service several times in an attempt to get an explanation as to why they denied the claim. They only "leave messages or email" the "area manager " to contact me, which still has not happened after one month! I even emailed the area manager myself, asking for an explanation with no response! I spoke to the area manager once in person prior to taking it to a mechanic, and he mentioned the possibility of the vehicle running over something prior, which jammed the plug. Per the mechanic we took it to, there is NO evidence of the car running over anything, and again, we have the pan as evidence. The area manager also suggested we connect with the facility that did our prior oil change, which is quite funny because it turns out it was Valvoline! We have also made attempts to connect with the area manager again at the facility, which has only resulted in speaking to RUDE "managers" who won't listen or assist in any way. At one point, they told my husband, "it won't do you any good going above us". We would like to be reimbursed for the oil change and repairs needed from the damage they caused, but even a simple return call with an explanation as to why they are denying the claim would be the courteous and right thing to do and this has not happened! I am a leader in my profession and know the importance of service recovery and connecting with your customers. Their system is lacking, and we will not return!

I DO NOT RECOMMEND - GO TO REAL PROFESSIONALS…read more For starters, I called to schedule an appointment to have a nail removed from my tire and asked for the first available time, which was 12:00. Upon my arrival at 11:55, I gave my information and keys accordingly. After waiting 35+ minutes for them to take my vehicle into the garage, I was told my front-end tire alignment was off and would cost $129 to align it. I recently had the vehicle aligned less than 2 months prior because I had new shocks, struts, and springs installed. I told them I would like to talk to the previous company that did the alignment and did not want the service. After waiting an additional 30+ minutes, I was told to come to the back, where I was shown massive chips out of the inside of my tire due to their improper removal of the tire from the rim. I was then told a completely fabricated LIE, blaming the previous company that worked on my vehicle. Which I called them out on. I was told I didn't need to pay, as I was so disappointed with their service. I get home, and after inspection, I notice they didn't even put the air cap back on after filling my tire with air. TLDR - Dishonest, Amateur, Unprofessional, Slow, Pathetic

I had 4 new tires installed on my 17 foot trailer last fall and…read moreService was excellent ! Price was even better and super competitive with other local tire shops ! Thanks to Mark kiser & his teammates. I was able to haul a large trailer load of compost for my garden today with no problems. Recommend this store as # 1. Thanks guys !

My husband and I spent the weekend in Springfield and as we pulled put of the hotel to head home,…read morethe tire pressure alert went on in the car. So annoying! But we pulled in this Firestone and they checked us over and got us back on the road really quickly. Super kind and helpful.

Brought my vehicle in, asked them to run codes. The person working told me they didn't have anyone…read moreto look at it. There was over 2hours left of the business being open and not a single person could even go look at my vehicle. Thank you. Customer service was not there, more worried about going home than helping the customer.