Absolutely the most unprofessional crew I have ever observed. One of their employees was driving…read moreup and down a side road in a black mustang at outrageous speeds, guessing he thought he was cool. So many complaints on the services delivered from a lot of people in town. Save yourself a lot of headache and go elsewhere.

Very quick and friendly. I was met with a bottle of water when I pulled in. The service quick and…read moreeasy

They jumped right on my flat tire project. Took the nail out, then plugged and patched the hole,…read moreall in less than 45 minutes. People at the counter were nice and professional, and they balanced the tire on the wheel before I picked it up. $26. Good job, Guys.

Please do NOT use this location for an oil change!! They cracked the oil housing unit in my vehicle…read moreand tried to gaslight me as to the cause. I had NO oil leak when I brought my vehicle in, and after I got home, there was oil all over my garage. An actual mechanic shop told me what caused it... I contacted them repeatedly about the issue, and they completely ignored me after an initial contact from District Manager Gary. Unless you have an extra $1100 to gamble, I'd take your vehicle to actual mechanics with a code of ethics. This location is filled with arrogance and below acceptable customer service.

The service itself was really good, but (who I guess was) the owner cussed me out as I was leaving,…read moreand I was thinking why does he feel he needs to speak to me this way. He talked about how it was hard to find good customers these days and that he was the cheapest shop around and I was one of the dumb ones for never coming in before. So ok I guess, but while I first thought the service was fantastic, he quickly changed my mind with the way he spoke to me as I left. I at first thought this could be a great place to come back to, but now, after the way he talked to me as I left, not so much. I don't care how old he is, which he proudly told me, I won't be back.

Super friendly and clean. I just happened by for a minute and they were nothing but nice. Highly…read morerecommended and I will be back.

Wouldn't pass inspection due to rear brake pads less than 2mm. Wanted $550 to fix. But the…read moreregulation is 1.5mm or 1/6" which it passes easily. Went back to have them pass inspection, but they refused and told me to go to Highway Patrol to complain.

Completed a fraudulent MO safety inspection and wanted over $2000 for unnecessary repairs to pass…read morethe inspection. I took my car to a different shop and they said there were no repairs needed to pass my inspection. I am reporting this location to the MO State Patrol as a fraudulent inspection site. Also - the mechanic who "inspected" my car had a hoodie on that said "F*** you very much." Very unprofessional...

They lie. It's that simple. Don't send your young drivers there for car inspections. They will take…read moreadvantage of ignorance and naivete and show no remorse when caught in the act. We have the photos to prove it should this review be challenged.

Went in on Saturday for an inspection and asked if they could also do an oil change. Said yes,…read moreestimated a price. Finished with my car & came back to the counter. Said "$12" I looked at him and he then said "oh! $53.." I said - they DID do the oil change, correct? He said YES. then I got in my car after paying and did Not see an oil change sticker. So went back inside and asked again. He said yes and filled out a sticker. I kept thinking he was lying to me. So asked a friend how I make sure they did the oil change. She said check the oil. If dirty/dark colored they did Not. It was dirty! I called them and at first acted denial then called me back and said it was a mis-communication w his tech guys. I said I just want a refund. He said no! They don't do refunds! Said he'd comp the next 2 oil changes (like I'm ever going back there!) it was obvious they took advantage of a female by herself! So I had to wait til Monday to call and speak to a manager. Manager said he'd have to call "higher-ups" to approve a refund!? Wtf. So Monday night he calls & says "ok management approved a refund and you have to come back in the store to get cash". Ridiculous and very unprofessional. And wasted so much of my time!! I truly believe he lied when he knew they did not change my oil. I'll never go back there and I would highly recommend you don't go there!!

I needed the front motor mount replaced on my car and when I called Buick they required that I…read morebring my car in for diagnostic testing in order to get any verbal quotes at all. No ballpark. No potential amount. Nothing. When I called Christian Brothers they listened and documented when I told them year,make, model, engine size and mileage. They documented the details I provided about the issue that I was having with my car. They were true to their word when I was told they would text me prices after I was given the option of GM manufactured parts or aftermarket. I 100% appreciated that they sent an itemized breakdown down and the timeframe for the needed part to come in. I dropped my car off and they completed the service in the promised timeframe. The entire process was professional and smooth. They didn't suddenly discover I needed 5 million dollars of work done to my vehicle. I received a video, photos and a comprehensive break down of recommendations and why and I truly appreciate. A nice, well furnished, clean waiting area was also a plus too. Thank you Christian Brothers!

Do not trust these people with your vehicle. I brought my car in August. Months later, I found this…read moreridiculous, immature writing on my oil filter cap; referencing a drink I had in my car at the time of drop off. This is childish, disrespectful, and completely unprofessional. Don't touch customers' cars if you can't act like an adult.

Saved my life! I greatly appreciate their help. Very kind people and fast! Came in on my lunch due…read moreto my tire being flat in the morning they checked it for me and fixed it within a tight window! Amazing job. Highly recommend :)

Seems every time I go in there, there is a new crew of kids working. Today was just as simple Oil…read moreChange and Tire Rotation. 1. Kid made comment "Someone put that oil plug in there tight... I broke two ratchets already trying to get it off"........... Duh........ Your using 1/4" drive ratchet..... 2. Tire Rotation........... on a All-Wheel or 4x4 drive vehicle, aren't you supposed to do the X pattern? Front Left to Back Right, Front Right To Back Left ? ?..... well he did Front Left to Rear Left, Front Right to Rear Right.......... What's the point? How is that considered a Rotation? Basically just wasted time. 3. No idea how to reset the Oil Life %. Had to use his cell phone and look it up :) I just hope they put oil in it.............

If I could give Budget Radiator and Automotive 10 stars, I absolutely would!…read more We were in Springfield from St. Charles for my daughter's MCDA Honors Choir workshops and concert when our 2015 Honda Odyssey suddenly started flashing warning lights on the highway--FCW, LDW, a flashing Drive indicator, and the check engine light. We were only about 7 miles out from our hotel, but we were worried we might be looking at a transmission replacement as it seemed like the transmission went "limp" and wouldn't change gears while driving! The team at Budget Radiator and Automotive got us in quickly, took the time to thoroughly diagnose the problem, and didn't jump to conclusions or try to sell us unnecessary repairs. They found that the alternator had failed, but they didn't stop there. During the repair they discovered the serpentine belt and tensioner were also failing because the belt kept slipping off. They explained everything clearly, showed us what was happening, and made sure the repair was done correctly. After replacing the alternator, serpentine belt, and tensioner, they checked the transmission fluid at my request, (which looked great), then test drove the van for about 20 miles to make sure everything was working properly before calling us. That's the kind of attention to detail and professionalism every customer hopes for. The van now runs beautifully, all of the warning lights are gone, and we have complete confidence driving it home. When you're traveling and your vehicle breaks down hundreds of miles from home, you're putting a lot of trust in a repair shop you've never met. Budget Radiator and Automotive earned that trust from the moment we walked in. They were honest, knowledgeable, thorough, and genuinely cared about getting us safely back on the road--not just fixing a car. Thank you for turning a stressful situation into such a positive experience. If we're ever in Springfield and need automotive service again, this will be our first call. I highly recommend Budget Radiator and Automotive to anyone looking for a shop they can trust.

Fair! Reasonable! Professional! Quick.! Thing I liked best…read moreis they did try to take advantage of an older woman!