Jay showed up as our follow up from the first visit and he was great! He chatted with me about our water heater and to just watch it as it is up there in age. He also mentioned that the water shut off valve should be oiled (WD40), screwed, and unscrewed every 6 months or so to make sure it doesn't get stuck when we need it to work. He came in an updated the plumbing under the sink. We had to get a replacement faucet and update the hot and cold water shut offs as well. He spent some time at our home and was professional, respectable, friendly, and informative. If and when we have another plumbing issue, I'm asking for Jay specifically. read more

I'm taking a star off of my review because they had to come back and install the toilet again after I noticed more leaking through my floor. This service was done through my home warranty company (HWA) and neither of these companies would stand behind the work they did. I had to pay my $100 deductible again to have the same toilet installed... again. HWA said they had to consider it a new claim since more than 30 days had passed, and Kwik Serv said they were bound by their agreement with HWA and couldn't do anything to help. Regardless, I as the customer got screwed. read more

We had received an appointment via our home warranty, for one of our appliances. Based on the home warranty the claim gets sent out for the technician/company to bid on. The appointment was set BY Kwik Serv and provided TO the home warranty company which sent the information to me. It was 3 business days away (5 days with the weekend) which I thought was understandable/reasonable. I went ahead and took a day off work, expecting them to come in on the scheduled day. The day before the scheduled appointment they stated left a voicemail stating I needed to schedule my appointment. The next day I get a phone call saying "We just got the claim today" and were trying to schedule it for ANOTHER 3 days away. They made it sound like they had just been informed of this claim that day. I told them I would to talk to the home warranty company which contacted them. When speaking to the home warranty company they stated they had attempted to call me and confirm the appointment the prior week (a flat out lie, not what I was told, and I had no missed calls or voicemails from the prior week), and because they "didn't confirm" they couldn't come out today. Again completely different from what they told me. Absolutely dishonest company, I am absolutely offended that they think I was that dumb to fall for their transparent lies. I get if you get busy, or people call off, or other things happen. But I appreciate being upfront about it, not some excuse I KNOW is not true. I refused to work with them and I ended up requesting our claim be put back out for bids because I didn't want to work with a dishonest company. Was scheduled with another company sooner than "Kwik Serv" was able to come out and they were able to take care of our issue. read more

"Kwik" in their name is an indicator of how long before their repair will fail, and the speed at which they want to charge you more money to repair their original repair. Our home warranty provider (HWA) selected this company to repair a shower that was leaking into our basement. Their technician determined that the cause of the leak was the shower drain and pipe, scheduled an appointment to make the repair, and returned to replace these items. In less than two months, this repair failed. MIND YOU, the repair consisted of replacing the drain and the pipe below the shower. I called Kwik Serv and explained the issue to her, and I was told that we would have to file another claim (and pay another deductible) or pay them $95 to "come out and evaluate the problem". So basically, their work is "good" for 30 days, and then you better be prepared to pay the again when it fails. AVOID THEM AT ALL COSTS, not because of a mistake, but because of their response after the mistake! read more

Absolutely Horrible Experience - Stay Away from Kwik Serv plumbing and HVAC If I could give zero stars, I would. Kwik Serv completely botched my air conditioner repair. Jeremy came out and had no clue what he was doing. He ended up installing the wrong part--and worse, they threw out the original part that was still under warranty. That's not just incompetent--it's negligent When I called about it, I spoke with a so-called manager who admitted they installed the wrong part and promisedto take care of it. But surprise--he later refused to fix the issue. I had to dispute the charge with my credit card company just to protect myself from paying for their mistake. The "manager" was the most wishy-washy, unprofessional person I've ever dealt with. Frankly, I'm not even convinced he was a real manager. The whole situation was embarrassing and unacceptable. Do yourself a favor and stay far away from this company. They do not stand by their work, do not take responsibility for their errors, and clearly have no respect for their customers. read more

Stay away from this company ,,They repalced my faucet with the wrong style . shape and color, I would not call this co read more

Used this terrible company through home warranty and no choice of ours, and instead of actually fixing our broken A/C in the middle of 98 degree weather, they temporarily filled it refrigerant, which is something I could have done myself. 12 hours later it's out again, and they refuse to come out until Monday. Their customer service is terrible, I'm not sure how they even have a license. Stay away and use literally anyone else! read more

Do not use this company. They do not care about their customers. They lie and try to sell you on things you don't need. They will tell you to file a claim with your home warranty knowing it's gonna get declined just so they can send you a huge overinflated estimate. Their estimates are not even detailed. I was told my furnace was 17 years old by the tech and has seen better days. Then the home warranty company told me it's only 9 years old. I was told by the rude worker kwik service it's my responsibility to know how old the furnace is as home owner. I told her I rely on your company for accurate information as I was not the original home owner. Do not use this company. They will just rip you off. read more

Steer clear of these people and keep your distance--they are far worse than dacoits. They rob you without offering any explanation for their actions. I had a terrible experience with them. They attempted to charge me for things that required no modifications whatsoever--no changes to the ductwork, no additional copper, no electrical adjustments, nothing at all. And they still quoted me $1178 for the changes they did not need to make. read more

Me to hubby: "hey honey, do you know why the wall looks weird and wavy...like it's wet?" Hubby to me: "Well, I probably just got it wet doing the dishes. It will dry." Turns out, that water on the wall was actually in the wall. And, when my hubby was taking a shower I heard an unidentifiable loud buzzing noise that sounded like something out of War of the Worlds. It scared the crap out of me, and I realized there was a water pipe leak in our wall that was dripping onto our under counter lighting in the kitchen and further down into our electrical box in the basement. Yeahhhhh...not good. We unplugged the light over our sink area and plugged up the outlet and called our home warranty company. Unfortunately we couldn't get anyone to come out for a few days. We knew the leak was coming from the shower valve every time we turned the water on, so we had to take five minute showers (or sink baths). Mind you, we only have one shower for a family of four. Kwik Serv was helpful and got someone out on a Friday instead of making our family wait until Monday. The technician came out with his mask and gloves, and within ten minutes he identified the problem. He replaced the cartridge and went on his way. Our shower works like a champ with no more leaks! I'm sorry the name of the technician left my brain, but he was so friendly. Now all that remains is a smelly wall that needs to be replaced and a ceiling that also received some damage. Moving on to get quotes for a contractor...sigh. Great to know: Kwik Serv is woman owned! read more

Kwik Serv Plumbing, Heating & Cooling - Shower pipe leaking into our wall below. - Plumbing Near Me - Mundelein, Illinois

Horribly rude office staff. Nice techs, but they have no idea what they're doing. There's a reason this company has poor reviews. Go elsewhere. read more

Anthony was great! Very personable and knowledgeable. He explained the issue with my sump pump and replaced it.

This company is called Kwik Serv because they charge you for doing nothing. It's quick. The plumber who came to my house refused to accept there was water leakage even though there was clear ceiling damage. He turned on the tap for 20 seconds and didn't think there was any leakage and refused to put in a fix. Visible damage didn't matter to him. He wanted the ceiling to be more damaged and water dripping on the floor - which is exactly what I was trying to avoid. Please save yourself time and money by not using this service for any of your housing needs. read more

I had to use this plumber because they were assigned the job through my home warranty I had thrown in with the purchase of the house. Within the first year we needed a new water heater. Kwik Serv sends an apprentice to do his firs solo job. It took all day and I ended up cleaning up the mess. Not even a year later the pilot won't stay lit on the Wednesday night before Thanksgiving. We call Friday morning and they get all my information and tell me they'll have a service technician out that same day between noon and 4:00pm. "Great! We'll have hot water today." The technician shows up and I show him the unit. He says he's just there to take pictures and make sure it's still under warranty. "What?! You're not here to fix it?! We've WaiTed all day for you to come! Your company installed it! " "Nope I'm just a trainee sent to take pictures and make sure it's broken. It is. We can maybe come back on Monday." Never use this company! read more

Terrance did a great job in finding the two leaks under our kitchen sink. He did a great job and fixed both the leaks nicely. Thank you Terrance. read more

ZERO stars on this one! Non responsive, horrible customer service and is working for the warranty companies to give false recommendations on work needed. I would not recommend this place to anyone! read more

Awesome awesome awesome! It's so great to have a plumber you can actually TRUST. I met Mary Helen of Kwik Serv through a networking group. I had them come out to repair a broken pipe originally. You know your spigot outside for the hose? Well when I turned it on, the water came out on the inside! Luckily, I noticed in time so the basement wasn't TOO bad. But wet is wet. They came out and took a look at everything. They were obviously able to repair the pipe. What was so great was the price, and lack of up-selling. The tech came out, identified the problem, provided a common-sense solution that was economically feasible, and was POLITE. Hard to find those nowadays. I was so happy that we had them replace our water heater that was coming of age. That went great as well! I'm just happy to be able to have someone I can call for plumbing issues without getting jerked around. Don't hesitate to call, I have them saved in my phone. read more

Similar to other reviews, I was assigned to this company through American Home Shield. It was easy to set up an appointment in March of 2023 and the plumber (Bruce Weil) arrived on time, but he did not perform any services the day he arrived. He did an evaluation said I needed a new cartridge and new hardware in my shower and that I'd need to make another appointment for him to do this. This is a second home that I only spend the summers in. So, I made a note to call for a follow-up appointment when I returned in May. When I called, I was told that the "ticket is closed" and that I'd need to file another claim through American Home Shield for them to return to actually do the job since it had been more than 30 days since my March appointment with Bruce. Doing this, would charge me another fee with American Home Shield. And, this was never communicated to me. Bruce clearly said that he'd come back and finish the job when I arrived for the summer. The time spent between Kwik Serve and American Home Shield is such a waste. Save yourself the hassle and pain, and call Little Tommy's instead, even if you have to pay a little more. These other companies are just scamming us all. read more

Kwik plumbing is scam even when you pay them in full they come after you for more money. Also I am in sales and customer service business these people are not professional. I give them zero star for treating their customer bad and their communication is horrible. read more

They were assigned to me by my home warranty company. Both techs that came to the house were great-that warrants five stars. But a $350 access fee to remove less than a foot of particle board paneling and one shelf is outrageous and the tech did a shit job cleaning up-warrants one star. If they would have better communicated where they needed access, I'd have removed the materials myself. If I had my choice of contractors based on that outlandish fee, I'd have said no way. That said they get three stars and no chance of ever stepping foot on my property ever again. read more

I wish I could give them zero stars. I called them for an active leak in my house through my home warranty. They assured me they could come between 12-4pm. At 3pm they call me to CANCEL my appointment and tell me they can instead come on Monday....today is Thursday. That is absolutely ridiculous. I wasted valuable time waiting for them to come. It is now 3pm and I am still scrambling to find someone to come for this leak!! read more

Kwik Serv Plumbing, Heating & Cooling - Plumbing Near Me - Mundelein, Illinois

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Warning to seniors - charged my parents $880 to replace 2 shower valves that can be purchased at the hardware store for $25 each. Given there is no details on their invoice, when I called to question what service was actually provided I was informed it was a "flat rate" for the valve replacement so if this is the case they have a 20x mark up for a service that took less than 45 min to complete. Not to mention "repaired" a valve in a second bathroom that was not in need of repair doubling up their bill. Shame on you Kwik Serv for taking advantage of a customer who trusted you read more

Our basement sump pump has been running non-stop for a few days so I called our home insurance company and they assigned the work order to Kwik Serv Plumbing. The technician showed up and after reviewing the problem he confirmed we do have a problem with our sump pump, but because the order stated the problem was with an "ejector pump", they could not do anything. The technician left without solving the issue, so I called the office and they said they could do nothing for me and that it was my responsibility to deal with the "wrong" order placed with the home insurance company. Terrible service. Don't use them. read more

I was very happy with Quick Serv. Both Amy and Jacqueline who worked the phones were helpful and professional. They both worked hard to get someone out to my home to fix my hot water heater at a time that worked for me. It is electric and many plumbers don't want to work on them. Andrew was the one who came out and he was AMAZING. He helped me choose what to do next and then was able to install a brand new unit the next day. After 4 days without hot water - - I was thrilled. Andrew was knowledgeable, polite and professional. I made sure to enter all of their names in my phone so I can be ready the next time I need help with any plumbing issues. I was very satisfied with my experience with Quick Serv. Kerry W. read more

can I give 1/5 star. waited 5 hours. never called back. choice warranty=bad choice!!

Every time we ran our washing machine, it would cause flooding in our basement. I called American Home Shield warranty company and they assigned Kwik Serv. I called and spoke with Gina who was very professional and friendly and made an appointment for later in the week with an 8am-12pm window. I received a text message the day of the appointment with a photo of the technician and his name saying he was on his way. He arrived just after 8am and within minutes diagnosed the problem as an inoperable sump pump. Joshua was professional and friendly and didn't even mind when my dog jumped on him. He fixed the sump pump within an hour and left the area as clean as he found it. read more

This company came out twice for a water leak. The person who made the appointment did not instruct me to turn off the water valve as other companies did. They also insisted that I needed a new toilet even though I had a new system put into the tank. The first time they installed a new flush valve. I even was nice enough to pay for this flush valve even though I didn't have to. When I flushed the toilet after they left, the water didn't fill the tank until I tapped on the fill valve. The second time they adjusted the chain to the flapper. Again, the toilet only fills when I tap on the valve with my finger. The third time gets messy. I scheduled an appointment and the plumber was sick, understandable but no one called since I was not even on the schedule. When I scheduled another appointment for the following day, I received no notification that they weren't coming out since they had my wrong phone number on file. No one bothered to do an online search for my right phone number. When I called to confirm they told me to get a second opinion since they feel that I have a faulty toilet. They told me to call when I want a new toilet installed. I called the pros and we'll see what they recommend My perspective is that Kwik Serv is unprofessional since they did not honor an appointment that they made, whether or not the scheduler was new. I would not give this organization my money again. I waited around two afternoons for them since they made a mistake entering my phone number. UPDATE: Black Diamond came out today and said that the Fluid Master valve was stuck. I gave him some WD-40 and it worked like a charm. He didn't even charge me for the visit. I did receive a quote for a new Fluid Master and a new toilet for when that time comes. I'll use Black Diamond's service from now on. The rep was running behind but I received a phone call letting me know that the plumber was still on his way. read more

First let me say we stink! No hot water in two days and we stink. Next our Home warranty company refers us to a Drain and Plumbing company that cannot come out until NEXT Monday. Are you getting a whiff yet? I call the warranty company and they are awesome and contact KWIK SERV who can come out tomorrow. Ok, cool better then nothing. Surprise - Surprise! (Gomer Pyle reference) At noon today John Ramlow shows up, super professional, booties on and gets it running in no time! I have had hundreds of employees so I know how tough good help is to find. KWIK SERV you got a real winner here with John. Thank you for the fast service and now to get in the shower! read more

It's all about communication! I never had this kind of experience. Accurate appointment times and updates throughout the process. Not to mention, great service and explanation from Ian. Your team nailed it! read more

If you value your home and money then DO NOT hire Kwik Serv. They told me I needed over 5K in repairs, prob remove my tree, and my wife should go to 1 ply toilet paper. I am not kidding. That was 5 years ago. I had a reputable company come out and clean my sewer line. Had it done last fall as well. $150 - 200. Still have my tree and my wife. Lol. read more

Kwik Serv sent a very qualified technician to diagnose a furnace issue. They are second to none in HVAC service and quality! It's so hard to tell which company to work with and who is a real company. They send uniformed employees in branded work trucks and they are very professional and the technician was careful in my house like it was his own. They obviously train their people well and I couldn't be happier with the work they did, thanks Kwik Serv! read more

This company came out several times. To fix a leaking water heater... they charge $200+ an hour to never fix the issue. They up charge on all parts. I would never recommend this company. Stay away!!! Update: water heater is still leaking. read more

I was so happy with Kwik serv! I called and got an appointment within a day of calling during a very busy time during this cold spell when so many people were having problems. Also I love how they send texts with confirmations and you can track where the tech is when on the way. Tom was great and went over price and everything before starting the job. I will definitely use them again! Thanks Kwik Serv! Jill H. Mundelein read more

Scam run for cover. Before the holidays we realized that our Water Heater needed replacing and our home warranty company sent Kwik Serv. No one showed up at the arranged time so I called and got the owner Jerry who said he was on his way. He came out looked at the Water Heater and explained that I would get a quote after the holidays. The holidays came and went and did not hear from Jerry so I called looking for my quote and was told that Jerry could not get a blower for the NEW Water Heater and once they had the part they would call. Wow, do they think people are stupid? No phone call, no quote and this is January 23, 2018. Called a reputable company who came out the same day and provided a quote on the spot. We do not recommend this company. Extremely poor service and untrustworthy. read more

I had 2 leaky faucets. Bam! Done!! I would recommend these folks to anyone and DO recommend them to everyone!! Tom is FANTASTIC!! At a rating of 0-10, he IS a 15!!!! read more

Murphy's law in action- the sewage ejector broke Sunday morning of the Thanksgiving holiday when we had all-day plans and were supposed to drive out of town that night. My home warranty company had to call 3 different companies to find availability but I'm glad they finally called Kwik Serv as they were able to come right out. John R was quick, thoroughly explained everything he was doing and gave me a few tips on how to better maintain my system. Also gave a quote on an emergency backup system that is lower than others had quoted for me. Thanks Kwik Serv! I don't normally do yelp reviews but felt compelled to given the great service on a holiday. read more

Leaking still happens after so long time.....I stop using the upstairs bathroom and keep changing paper towels to absorb the water....It took weeks for get the broken parts replaced (it's not installed well; it's loose and I suspect it may still cause leaking). While leaking continues, it took so many calls to secure another appointment and wait all day at home for technician showing up. No one showed up for the first appointment ! They visited yesterday finally and said it's caulking issue. I stop using upstairs bathroom but leaking doesn't stop....I have to call home warranty company and try to get another plumbing service who at least can run the good and comprehensive diagnosis... testing and fixing the issues. I am willing to pay more for the good service rather through this bad experiences. It's been so long and so frustrating. read more

Yes they fixed the leak. I did most of the work for them. They charged me 250.00 to do 15 minutes of work to cap the pipe. I am sure they doubled charged me and my home warranty company. Even their own technician said he couldn't believe they charged this much for the service. I wouldn't recommend them at all!!!! They are thieves!!!! read more

Thank you! Terry is very professional and courteous He did an excellent job rodding out our clean out in front of the house I highly recommend this company! read more

Kwik Serv is GREAT! I've used them twice now and both times I got wonderful service. We just love our new water heater and our new kitchen faucet! Would definitely use them again! read more