Very impressed with AL from PRO DESK. Help me go through a laundry list of items and even load them…read moreonto a trolly. Thanks AL appreciate the work you do!

Another fabulous customer service experience tonight. Was in around 8:50 to replace a lightbulb. I…read morewas standing in the bulb isle. An employee with dark hair was returning a pack of bulbs on the shelf. As he walked away, ignoring me, I called to him and asked for help finding a replacement. His response, "Oh I don't know anything about bulbs." He ran away as quick as possible. How about some customer service training? A correct response would've been, "Let me get someone for you". I was there awhile longer & left & purchased on Amazon from the parking lot. Amazon wins again! Amazon will be my first choice next time.

Don't buy anything from this business! Their website is misleading and you might end up with a…read moreplug in wreath instead of a battery operated one if you don't inquire. Also, if you happen to make a mistake and need to send it back, it will cost you a small fortune because they make you pay for the return. For my $179 wreath I have to pay $50 shipping! It isn't even a great wreath to start with! Next time, Balsam Hill will be my go-to!

Time tree time does not stand behind their products. . Very disappointed, the bulbs were at least…read more$40.Each with a jewel type covering over the top , which was ten dollars each... Early buyers beware Debbiess

Lots of flowers, we purchased a wooden deer for under 60 dollars, which we found interesting. The…read moreflowers here are in an abundance of perennial and annual selection.

I suppose a country bumpkin might know a thing or two about plants and gardening. This garden…read morecenter is a little off the beaten path, is a little smaller than some of the other local centers but they did have many unusual plants and colorful blooms. I thought the interior of the store was really unique and eye-catching. I'm not into dragons yet how cool would it be to have that enormous dragon in my yard, with its eyes lit up to protect our "garden". I say "garden" because upon moving to our property, it's pretty much a blank slate, with blank being the operative word. Hardscape comes first and the plants will follow. Until then, bumpkin!

Excellent customer service provided by Emilia! A great…read morereflection on American Sale! All though only was interested in purchasing one inexpensive item she was very patient with my questions.

Wish I could leave less than one star. Bought a tub a few months ago. Salt water is so much…read morebetter and HotspringSpas are the top quality out there-- that was the pitch. The install crew broke the control panel on delivery. That was the first issue. Accidents happen, I understand. That delayed the initial startup by about 3 weeks as the part needed to be special ordered. Once that was installed and the crew left, I thought I could get on with using the tub I just spent 10k on. Nope. The heat/circulation pump wasn't working. Another scheduled service call-- another drain and refill as the water had gone green. After determining that the pump had been wired incorrectly- things worked ok for a few months... Until I opened the tub and it was green again-- the salt system had an error code this time. After agreeing to pay $150 (for a warranty service charge) to wait a week for another tech to come out-- I was told after about 5 minutes there is nothing wrong with the tub-- the salt levels are too high they said. That stops the system from making chlorine. I hadn't added any salt since the initial setup. The tech said it doesn't matter-- that salt levels rise on their own as they break down?? Hmm. Ok sure. Drain the tub halfway and refill per their instructions. So I do, and again the next morning- the salt system still shows HIGH, yet the test strip shows LOW. Another text (this is how you have to communicate with them) to the service line-- "oh well, you have to wait about 12 days for it to register". 12 days of stagnant water? The initial startup tech told me to avoid adding powdered chlorine as THIS would affect the salt system. I bring that up-- no one knows anything. I take a look at my credit card bill and see they charged me $270!? Not the ridiculous $150, but an even more outrageous $270 for two guys to come out for 5 minutes and say nothing is wrong. I text their "service" line again. "Oh well, $150 is what we charge if the issue was within warranty-- the salt system isn't covered under warranty so it's $270"-- for two guys to tell me nothing is wrong, on a tub I just bought a few months ago that isn't working. Fun stuff. Had I know from the beginning, I'd have never set foot in this place.

Great place to shop! Always have what you are looking for. A little pricey but great quality.read more

While the shop items are cute and kitschy, they are extremely overpriced, and the Christmas tree…read moreprices have skyrocketed over the years as well. On my most recent visit, many of the plants looked neglected, with dead leaves everywhere. After finally finding one plant I liked, I had an unpleasant interaction with the cashier when I asked about a military discount and requested tissue to cover the muddy pot. Her responses were abrupt and rude, leaving me upset enough to cry afterward. The only bright spot was a kind teenage employee who helped me figure out the bag to cover and carry the plant. Unfortunately, when I later spoke with the GM, my concerns were dismissed and the cashier's behavior was excused. Goodbye, Platt Hill. I have purchased overpriced, dead plants for the last time.

What an amazing turnaround this store has experienced since going under new management. The…read moreinterior has been revamped, it feels bigger, and the customer service is outstanding. If you haven't been there in a while, please stop by and say hello to them, it is so nice to have friendly faces running the ship.

This is great store. Very knowledgeable, helpful, and friendly staff. I shop there all the time and…read morehave for years. Having a good neighborhood hardware store is invaluable for a homeowner. I think those who gave middle and low reviews are whiny and ignorant.

It's Christmas month again and of course as a mother of 3 children, I must buy some Christmas…read moredecorations for our house and for them to put their Christmas gifts beside the Christmas tree. And as I was searching for a shop to buy some décor that I need, it happened that my friend used to know this shop and recommended it to me this. I was thankful that my sissy has a good taste, because I absolutely love the product of this shop. The Christmas décor has a good quality, as soon as I saw it, I knew already that my kids will like it so much. There are a lot of cute designs and they are very unique. The service was good, the ambiance was nice; you will really feel the Christmas vibe because of the background music inside. This really got my attention, so I will definitely come back again and I will recommend it also to my family.

I really love and I am amazed with this store. It is incredibly decorated from outside to inside…read more It gives an early vibes of Christmas. When you are inside their store you will automatically remind by the decorations that the Christmas is coming and it is a very special day. The employees here are so friendly and attentive, they are so willing to help all of their customers, even suggesting some good decorations, they will assist you from the start until you are done buying all the things you need. Their items is cheaper than the items of other stores around. They are the only Christmas Store inside the Mall. So you can walk around the mall while you are waiting for your other significant buying some Christmas balls and lights inside the Santa's treasure Chest store. It is so convenient and such an interesting store. Also it is so perfect for family, those looking for store that can find all the things that will complete Christmas decorations, this Santa's Treasure Chest is the place to go. They have so many great deals, discounts, and sale items. Celebrate your Christmas with quality decorations and items of this store. You can literally save a lot here. And you will enjoy walking around inside their store. Highly recommend this place. Thank you Santa's Treasure Chest! Will go back again next year before Christmas! I really love all the things I got from your store! Thank you and advance Merry Christmas to all of you guys! Thank you for such a great customer service! Keep it up!

I am writing to share my appreciation for the exceptional service I received during a recent…read moredelivery from Platt Hill Bloomingdale location. I purchased a 30-inch ceramic planter and was originally told it would be left on my driveway. However, upon arrival, the delivery man, Jeff, went above and beyond. He rang the doorbell to notify me of his arrival. To my surprise Jeff kindly offered to move the heavy planter closer to its final destination. In addition to all this unexpected act of kindness, Jeff positioned it so effectively that moving this heavy planter into its final spot was effortless. Thanks to his extra effort, the planter is now exactly where I need it. When I offered Jeff a tip to show my gratitude for his care and helpfulness, he graciously declined, saying he was just happy to help. It is rare to encounter such genuine professionalism. You are fortunate to have someone like Jeff representing your company.

Love this nursery for the huge selection and wide variety. They also have a ton of larger plants.read more

Visited this store this morning, as we entered my husband said Good Morning to the 2 employees…read morestanding at the register. Neither one of them responded. We were there to purchase some Nora Fleming pieces so went directly to that section. As we stood there deciding on what pieces we wanted the 2 employees continued having their own conversation at the register. Not once did they come over to ask if we needed anything. We finally decided that we would just leave and purchase our items at another local store that also carries Nora Fleming. This used to be our go to store anytime we were in need of a gift. Not anymore.

Love this store! Unique gifts, plus a warm and friendly vibe! They always have just what I am…read morelooking for plus gift boxes! I love shopping in downtown Long Grove!

I look forward to my spring visit each year. The most beautiful baskets for my front and back yard.read more

Great selection of plants solo and in pots. The prices are great! I'm so happy with all the pots I…read morepurchased. I'm going back for more. My pansies that I planted from Leider are healthy and glowing! WOW!