A disorganized business! It was a real trial getting someone to return my call but worse getting…read morethem to come out here. The staff who answers the phone are great, but good luck from that point on. We had our water tested, and it tested as having coliform, but it also tested as having fecal matter. Needless to say, we were extremely upset and had several other water tests. Turned out we did have coliform, but did not have any fecal matter - it was the poor method of testing. We got a bill for $388 for false results. Don't use them for water testing.

Summary: Fast and accurate diagnosis of well problems, excellent work with premium parts, financial…read moreintegrity. Our well needed servicing. Being the sort that pressurizes a large, fiberglass tank which then feeds the house, normal operation causes the pump to come on for 10 seconds, then switch off for 30 under continuous water usage. We noticed it was clicking on for 2 seconds, then off for 2, repeatedly. We called Maggiora Bros. Being there was no emergency, they responded the following week, and in minutes determined that our fiberglass tank was no longer retaining pressure. We received a quote for X to fix the problem over the phone, and I agreed. They scheduled the installation of the new tank, came and installed it, taking the old one away. I inspected the work and tested the pump with 100% satisfaction. My satisfaction fell to 3-stars when the invoice arrived, billing us for 1.25 X. After discussing it over the phone, our bill was back to X. Perhaps there were two mistakes here, one being me not insisting on a written estimate. The other may have been their underestimating the work involved. Returning to the spoken estimate shows the company values customer relationships above all else. Use this company. They will do you right.

The 22-year well pump for us and three neighbors died recently. Maggiora Bros. was responsive and…read moredid an excellent job replacing it and upgrading some old fittings. We chose this time to replace our 3K-gallon, 50-year-old steel storage tank; again, Maggiora Bros. did an excellent job with the removal of the old tank (with three holes in it) and replacing it and several old fittings, keeping us well-informed all along the way. Things are working smoothly, and we recommend Maggiora Bros. and their personnel without hesitation.

They were great. Was hung out to dry (no pun intended) by another well company, (who shall remain…read morenameless, because this review isn't about them), but Maggiora Bros. came through. Polite, friendly, punctual. Made a diagnostic/repair that the other company did not, saving me a whole bunch of money. I was actually told by the technician, Billy, "We're here for you." Man, I almost cried. No one seems to give a crap about customer service anymore. They do.

Excellent service. They came out immediately after calling them. Professional and highly…read moreresponsive. I highly recommend them.

We've been using Halstead for 10 years and they have met our expectations. We had a pressure tank…read morefail, we got it replaced. Shortly thereafter we had pressure issues, Joe showed up and diligently troubled shot the issue and was relentless until he discovered the fix. I would recommend this outfit for your needs

GRANITE DRILLING ~ 5 STAR As a long time real estate broker…read moreon the Monterey Peninsula, my husband and I have referred many clients to Mike Grachek, the owner of Granite Drilling Company. The feedback from our customers of their experiences year in and year have always been incredibly positive. Earlier this we year purchased a 3 acre vacant lot in Carmel Valley that had no water. We contracted with Mike to drill us a domestic well on our land. From start to finish Mike made the well drilling process completely seamless, he and his team were professional, they did every task on time, and had incredible follow up, they under promised and overachieved..we could not be happier with Granite Drilling! We highly recommend and will continue to refer Mike and his team to all our current and future friends and clients. Laura & Kent Ciucci ~ Sotheby's International Realty

I never heard back after inquiring about some of their services. Having been ignored I'd definitely…read morenot hire them especially if any problems were to occur in the future.

Chappell's website claims "FREE ESTIMATES on all well services"…read more Don't believe it for a minute. I called them for an estimate to look at and repair my under- performing well pump. They sent a guy out, then mailed me a "service call" invoice for $178.20. After I sent them a letter concerning this issue, they stubbornly insist I owe them the billed amount. Be sure to double-check their math on any estimate from them. Discovered several "errors". One guess in who's favor... No resolution after 2 months, and still receiving billing invoices. Unfortunately, they are currently "the only game in town", and take advantage of that. Given a choice, I would NEVER call them again. Don't make the same mistake I did. Negative 10 stars if possible...

I have worked with Chappell before and it has been fine, I have been living on houses with wells…read morefor years. In this case, we moved into a 1999 house that had no above-ground water tank or booster pumps. I needed all that installed, plus a separate electrical panel for the boosters and also, a manual transfer switch in case of a blackout. Randy was my rep this time and handled it very well. I have never done a project this big with Chappell. I had given another local well-down pump and well company a shot at this job as well, but the rep seemed disinterested, for the first scheduled visit he simply was a no-show to work that week and work had no idea where he was. Since no one was calling me to reschedule, I did follow up and got that rep out, but he seemed disinterested and--after giving me an on-the-spot guesstimate of the job... yes, you guessed it, never followed up with a real quote. Considering that behavior, I put my confidence in Randy from Chappell. The follow up was great, considering it was before, during and after the Xmas holiday, and now we have exactly what we need. See pictures and video: https://youtu.be/EHutDNjMi-c I had the concrete pad poured by my own sub. For Chappell's work: the pictures show the blue pumps, the nice shiny new piping, the green electrical panel and the tank, and some bonuses Randy suggested that I did not even ask for: the cool sight-level disk one can see from quite a ways a way, and a third feed valve on the main piping, in case I need to add something in the future. Very nice touch!