I took a ring to be repaired and the work completed in a highly professional manner. An artist in…read morehis profession!

Absolutely terrible. I went here to have a couple links removed from my watch. The older gentleman…read morewho let me in the door was rude and dismissive from the second I walked in. No hello or greeting from him. He just stared at me. I showed him my watch, and he got snippy with me and said, "What do you want ME to do?". He said he didn't have the tools to take the pins out and I should go somewhere else. (They obviously have the tools to do this, as it's an ordinary watch with pin links. He just didn't want to do it.) Will do, sir. You should treat your customers better. I will never go here again or recommend them to anyone. What a jerk.

I've been using JC Jewelry & Repair for my expensive watches since they were located in St Clair…read moreSquare Mall many years ago. They are the only ones I trust with them.

The staff is friendly and there is no pressure to purchase. They are happy to answer any questions…read moreyou might have.

Excellent service and knowledgeable about all the watches and jewelry.The owner was asking me if I…read morewanted to order a Rolex watch or he could locate the exact watch that I was interested in.

I have some old jewelry that I need to get rid of. For some reason I went to a store in Fairview…read moreHeights. Karen took great care of me. She provides detailed price estimates on all of the items. After that I hid the stuff for a month and just got back there yesterday to see Paul and initially I thought I wouldn't be able to get the estimate Karen gave me from Paul cause he looked serious and didn't smile well he's a businessman lol. But in the end I walked away satisfied. Paul gave me the same price and gave me back a ring that I thought I could sell separately. So don't judge a book by its cover... I highly recommend this place! Thanks Paul and Karen! wish all the best!

I can't believe I just finally went to this hidden gem. Located in a gorgeous building right on…read morethe Main Street in Collinsville. This shop has all you can think of and more. You'll find beautiful jewelry, handmaid soaps and candles and a lot of thrifted goodies. Everything was reasonably priced and high quality. I had the best service. I came for a gift for a friend and the woman working helped me wrap my item up, let me pick a cute gift tag and write my message. That little touch meant everything. So happy to have this store near me.

This is a cute little shop. Local artist work displayed. Cool vintage clothes and jewelry. We came…read morein for an after hours painting party. Cool venue, nice teacher/artist, and good music. We had a good time. Would recommend a visit here for shopping and painting.

I visited Elliott Jewelers many times for work on my jewelry prior to the time the current owner,…read moreDoug, took over the business. I can't say enough good things about the elder Mr Elliott who is now retired. Once Doug became the owner, I continued to bring jewelry in for repair and bought four bracelets and three pair of earrings in about a two year span of time. Overall, I was satisfied. However, I then had to have several of my rings sized, and when I picked up the rings, the gold band was made so thin, the rings are no longer strong enough for daily wear. That highly annoyed me, and I should have complained, but I never want to cause a problem, so I just planned on taking them somewhere else at a later date for repair. The final straw was when my husband's wedding ring lost a diamond and the band had bent out of shape slightly over time. Doug charged us $369 for a tiny diamond that we later found out from another jeweler was a $25 stone. Ouch! What a rip off! In addition, Doug left the gold so thin, after my husband wore his ring ONCE the thin gold twisted completely out of shape and is completely unwearable. In addition, we had paid extra for some etching to be done that was originally on the ring but had worn off. He didn't put any etching on the ring even though we paid for it. So basically we paid him close to $400 to repair and resize a ring and are left with a piece of junk gold that can't be worn or used for anything. I'm extremely upset about all of that, not to mention the sentimental value of my husband's wedding ring which he can no longer wear, 30 years into our marriage. I would give the Elliott's a chance to fit it and make it right, but my husband is so upset he doesn't want to contact them. If they cared even a tiny bit, they never would have done such a horrendous job on the ring in the first place. My advice is to go ANYWHERE else.

We like supporting family owned businesses. They were very creative and pleasant to work with…read more My husband and I would recommend the Elliotts to everyone.

They adjusted my watch size, removing a link and also replaced the battery at no charge. They…read morewanted to be helpful and build a relationship so provided these services for free, no pressure to buy any of the beautiful jewelry there. We'll be back when we're ready to buy.

Nadia is the best!! I couldn't have asked for any better customer service. she's been amazing every…read moresingle time.

Awesome place. Always friendly and knowledgeable! We have do a lot of business here. Jim and Jenna…read moreare amazing!! We would definitely highly recommend this store ..

I tried going to all the "commercial" places and they just didn't have the same quality as rogers &…read morehollands. They had a better selection and better quality than the other stores. I've been there 3 years in a row to upgrade my wife's anniversary ring and Jim (the manager) helped me find the best rings at the best prices. My wife can't be any happier with her new ring. Jim is my new jeweler.

I had a very disappointing experience with this jewelry store…read more I went in to purchase a 2.75mm gold rope necklace. I asked to see the pricing, and while I found the item in the catalog, I was told the catalog prices were outdated. The salesperson later returned with a quote of more than $6,000. The price immediately seemed much higher than the current market, but I paid a $3,500 deposit to place the order. After leaving the store, I called another reputable jeweler and was quoted a significantly lower price for the same type of necklace. I immediately contacted this store to cancel the order and explained that the price was substantially above market value. What bothered me most was their response. Instead of addressing why their price was so much higher, I received multiple text messages suggesting that if the necklace was "out of my budget," I should let them know because the owner might be able to offer a discount. That response was both insulting and dismissive. Budget was never the issue--I had already demonstrated that by putting down a $3,500 deposit. My concern was the apparent overpricing of the necklace compared to other reputable jewelers. Rather than acknowledging my concern or explaining the pricing difference, they chose to imply I simply couldn't afford it. I also want to note another aspect of my experience. I am a Black woman. After my interaction, my white husband contacted the store to discuss the same issue. Based on our experience, he was treated very differently. His concerns were received in a more respectful and accommodating manner than mine were. While I can't speak to the store's intent, the contrast in how we were treated was significant and left me questioning whether I was afforded the same level of respect and customer service. As a customer, I expect transparency, professionalism, and respect. If there is a legitimate reason for a higher price, explain it. Don't assume a customer can't afford a purchase when they've already committed thousands of dollars toward it, and ensure every customer receives the same level of courtesy and professionalism. I encourage anyone shopping here to compare prices with other jewelers before making a purchase. Doing so saved me thousands of dollars.

I used Olde World to redesign the setting of my engagement ring. After wearing it for almost 25…read moreyears, I wanted to change the 1ct oval diamond from a traditional platinum four-prong cathedral setting to a modern bezel. They did an amazing job! I wasn't sure how it was going to come together. They had me come back to see the platinum bezel piece and I approved the work and I had an idea of the cost. When I went to pick it up, I was so wowed that I cussed...a few times haha sorry guys! The bezel fit the diamond and head of the ring perfectly. The designer made curved cutouts on the sides so the light shines through. The diamond is secure and sits lower, exactly what I wanted. Thank you so much!

They can't follow simple instructions. I had a medical alert bracelet engraved. The engraving was…read moreto be centered; however, they put it where they wanted and now I have to buy a new bracelet.

This place was amazing!! The owner made a custom pendant necklace out of my parents wedding rings…read more It turned out gorgeous! I would rate them 10 stars if I could!!