What can I say! This is the best location we have been to. I'm a Sephora girl, but after this…read morevisit, I may just jump ship and invest my time and money at Blue Mercury Burlingame from now on! My mom has had health issues for year now and has been communicated by the doctor that she needs to start walking or there will be a decline. My parents live on Park St which is only 2 blocks away from the shopping center. So my mom and I decided to start going on walking dates at the center. Who doesn't love that! :) During our walk we decided to go into Blue Mercury because I remember they carried the CE Ferulic by Skinceuticals. Ana was the lovely lady in front who greeted us and immediately asked us what we came in for. After helping me and educating on the Augustins Bader brand she didn't stop there, she assisted my mom. Mind you, we have entered several stores in the center. No one paid any attention to my mom, let alone opened the door for her when she was having trouble entering with her walker. I know! Ana made my mother feel so special. She did her brows, matched her with a foundation, powder and blush. She knew her stuff! And most importantly my mom was so happy and felt beautiful. You could see her light up! Thank you so much Ana! I hope this review gets to you! Your kindness today made not only my day, but my mother's! This was the exact pick me up that she needed to boost her motivation to build her mental and physical health! This experience made my mother daughter date so memorabe. We will be back to see you soon! P.S Aaannnddd she mad sure we left with samples based on our skincare concerns. This also showed she was listening to us and what we needed. :) Below is a picture of Ana and my Mom!

Review for my first visit at any Blue Mercury location in June 2019. This location also offers spa…read moreservices that I haven't tried. In the past I've been too intimidated to go inside, but I got over it because I saw a sign for the summer sale promotion. The retail space reminds me of Sephora with some overlap of brands carried. The store carries many high end brands including La Mer but you can also find items under $10 e.g. from Patchology. This location also carries products for men, notably the Jack Black line which is not available in the Sephora Burlingame store. Many of the brands had free gifts with purchase at the time of my visit. During my visit, I received the best service from Holiday. She was friendly, answered all my questions, and prepared extra samples. I would definitely come back when Holiday is working!

Stumbled upon this store. Saw the most darling dress displayed outside and the owner quickly came…read moreto discuss it. She was so sweetly enthusiastic my Mom and I followed her into the closet-size boutique. Small, but organized. Mom bought a snazzy dress (she's 92 and loves new clothes!) and I some Avon products I've been meaning to get for ages. Will go back when I have time to look for clothes for myself. Mostly used, but very nice quality. Jewelry too. Love to shop local! The best for the soul of neighborhoods. June Ahern (author of two novels.)

Linda is a sweetheqart. Love her tiny shop. It's a blur of fragrance, makeup and dazzling jewelry!!…read more If she doesn't have what you need in stock, she'll order it for you. Nice to use local vendors, save on shipping charges and support the neighborhood.

Put up a sign to notify customers when your restrooms are out of order. That communicates to…read morecustomers to save time and find another bathroom in another store. It also prevents your customers from feeling stupid for waiting for restrooms to free up. Even better, when customers enter the store and ask a staff member if they may use the restroom, have your staff reply back that restrooms are "out of order." Otherwise, when staff says, "yes," that implies restrooms are open.

Who doesn't love to be pampered? Well, Ulta has everything you need to take care of you…read more This location is fairly new. They used to be down a bit further in the shopping center, but since moving here they've added new products. It's fun to walk around the store and look at all of the different ways to make your happy a little happier. In the skincare area you'll see familiar names like Origins, but also Ulta brand products that offer great results for a little less than the brands. Hair care and makeup are probably their biggest sellers with rows upon rows of glamour and goop to help make you feel your best. The employees are all hard working and nice. Sometimes they'll have reps giving out free samples, which I love since it's always nice to try before you buy. There's plenty of parking and a user friendly entrance for all the needs.

Sephora at hillsdale has always been my go-to, but I've seen a decline in the past few years…read more Service is so-so. Not a lot of helpful people or not enough people on the floor even. They have a good amount of skin care productsin the back and some hair care products. Dyson products are also found in the back still. But they can't help you with hair. I don't think they even demonstrate how to use it even on themselves. I asked for someone to show me how to use it but they said they couldn't. It wasn't as tidy as it was before either. Lots of unclosed (not trial products) products. Floor was really dirty too. I've never seen Sephora this way in the last years I was coming in.

The store is absolutely filthy, unsanitary even the floors are dirty. The staff does not approach…read moreyou. It's very unhelpful. I couldn't wait to get out of their how disgusting it is. I was in the industry for over 30 years and retired in 2020 I'm shocked as hell bad this experience was Sephora and the store manager should be ashamed of themselves.

Fantastic service, Barton was extremely helpful and kind. 10/10 would shop again!! We got the…read moreamazing-smelling Piña colada smell and I'm so excited to use it!!

Had a great guest experience here today. Sabine and the rest of the staff were super helpful and…read morekind without feeling fake. I'm loving this year's Halloween collection, too. This location is always tidy and easy to enjoy.

I was ready to give up on Sephora after many years and thousands of dollars. I had a horrid…read moreexperience at the Pacific Commons location ( and yes I left a review) but Hillsdale is doing things right, the way I expect to be greeted and treated by Sephora staff. Great calibration, good energy with the staff and very helpful! Got all the things I planned to buy from the Fremont store before I walked out. Thank you to the Hillsdale staff for making my day and renewing my faith in the Sephora brand.

I had the most wonderful experience at Sephora-Burlingame. It started 14 months ago with a complete…read moremakeover and has continued ever since. Today I restock my product and I met Chris and Sam. Oh my gosh not only did they listen to I needed they made a suggestion because I wanted waterproof mascara, but I didn't know if I wanted volume or length and then on top of it, they mentioned the. R removal of the mascara because it is waterproof. They never once tried to oversell me. They never once made me feel guilty for buying just two items. They were professional, warming and listened, and as I am an older woman, they respected what I was saying. As an older client, I have been as invisible, I've been not respected, and I've been ignored by most so it was such a refreshing experience to be seen as an individual age.

I had such a positive experience today at the Macy's at Hillsdale Mall. Since my brother was…read morevisiting from China, I purchased him a pair of Birkenstock. Unfortunately he has already 2 pairs. I tried to do an exchange at the Macy's in the Serramonte Mall. The sale associate informed us that the return has exceeded the return period by a few days. Therefore we picked 2 pairs to exchange for. The Sketchers was not available in the size required. We could'n't do the exchange since the amount paid didn't meet the requirement of equal or more to be able to do the exchange. He checked and discovered Hillsdale has both pair in the proper sizes. We drove down and Tyler greeted us with a great smile. He was such a great help and made the exchange effortless. He provided us with the perfect customer service. He carried on an engaging conversation while waiting for a manager's override. We left happy with the service provided and would return again just to have Tyler help us. I would like to mention that there was a young lady associate in which she started with the transaction. She had another customer so she turn us over to Tyler. She was awesome as well, very accommodating and helpful. Thank you to both. In this days and ages, it's difficult to find good customer service.

Love the selection at this Macy's, but the online order pickup desk is poor. The veteran employees…read moreseem more interested in socializing with each other, maintain their looks than helping the people standing right in front of them. It's a great store being brought down by poor service. Management needs to step in