Actually nice people, functional store. I just switched from their $26 little tube of face wash to the real thing. From Lush, cheaper. Rather not support Olay and rabbit eyes cosmetic testing anyways. read more

I absolutely love Kiehl's products. Sadly after multiple trips to this Hillsdale Shopping Center location over the past two years -hoping for change as this location is the closest to home- each time experiencing the same poor service...I will be returning the items I purchased at this location and will re-purchase from ANY other location/online to avoid ever having to go back to Kiehl's at Hillsdale. I'd recommend ANY of the other Kiehl's locations if you're looking for kind, helpful and highly professional sales staff. The Fillmore St location in SF is one of the best! Great staff! read more

Very nice customer service! The sales man there was very helpful and patience with me; I enjoyed shopping at this Kiehl's store. He gave me some samples to try as well. I will def. stop by when I am near next time. read more

I'm super obsessed with all things Kiehl's these days and I decided last night that I would take it back to the old school, cause I'm an old fool, who's so cool. I have tested the waters with a number of wonderful products, but it's time to get back to basics. Facial Fuel with SPF moisturizer-- This is where it all started for me about 8 years back and that was the first smart purchase. Facial Fuel Energizing Face Wash for Men-- It's basically the best face wash of all time, so hey, I got that one too! Kiehl's Facial Fuel Sky Flyin' Foaming Multi-Gel-- This magical formula will change your shave routine forever gents. I pressed the button on top of my shave gel the other day and it was painfully obvious that the bottle was empty. I pressed and pressed and pressed with hopes of more shave gel pouring into my hands; no luck. Got a bottle of this magic as well. Travel Sizes: Superbly Smoothing Argan Shampoo-- Grabbed the bottle just to take a look and read "for Frizzy & Unruly Hair" which basically describes me and my hair. Rare Earth Pore Refining Tonic-- Had to check this out because although I am headed back to basics, the Rare Earth line of products are superb. I strongly suggest that you head over and give this place a try. Gents, don't be afraid to walk into a place like this and get busy with it. Ask questions, try stuff out, ask more questions and just enjoy the opportunity to take care of yourself. Heck, stop by just to checkout the monster motorcycle. read more

Wow! I am so so so happy that Kiehl's has finally blessed us with their fricking presence! It's about time!! What is greater is... Every associate I spoke to or asked a question to, was so helpful and forth coming! They were very knowledgeable about the products I asked about, they asked me in depth questions, I never felt like they were pushing me to purchase anything and when I left, I knew that I would be back! I have been getting my Kiehl's shampoo/conditioner (and whatever else I got at the time) on the website for 2 or 3 years now and I am just so happy I no longer have to pay shipping & handling fees when getting my stuff. And I can try things, smell them, see them and etc before purchasing. Just great! The two who helped me were Louise and Moses (spelling?) - They were great and I look forward to seeing them next month or so when I run out! read more

Poor customer service Kiehl Hillsdale shopping center.. went for a couple of gift cards and this lady TAMI put a limit of $500 per person.. or if I like to go back in an hour to talk to the manager.. my friend was around so ask for the favor to purchase the other gift cards.. this time TAMI said the system did not let her process the gift cards and the limit is $500 per couple.. FIRST $500 per person and now $500 per couple.. so she need to call her manager on the phone.. comes back now telling to go back to the store around 2pm.. think I will be going back to the store again around 2pm.. think gas is cheap now.. I think Kiehl should train better their reps to LIE a bit better instead training for selling.. read more

I have been looking for a good eye cream for a long time. I really like their Creamy Eye Treatment With Avocado - it moisturizes my eyelids and undereye areas well. The avocado oil does create a subtle green hue around the eyes right after application, but it is only temporary. With the winter dry weather, I was also looking for a good facial cream. Their Ultra Facial Cream is very light and non-greasy - it feels great on my face. At the end of the day, I almost do not want to wash it off! Lastly, I bought their Creme de Corps Soy Milk & Honey Whipped Body Butter. The texture is cool and different -- never used whipped body butter before. Things are on the pricier side (shampoos are $48?!), but overall, I like Kiehl's because their products work great and are not too fragrant. No itchy/scratchy/runny nose Yelpers here. read more

Came here looking for a under eye cream, I was instantly welcomed by one of the employees. He helped find what I was looking for. He also gave me a free moisture and oil level check for my face. Which is cool! Even though I am not that impressed for their products, this store is neat and the employees look well trained and very helpful. read more

Dear Yelp Journal, It was about time there's a Kiehl's location at Hillsdale. I guess the mall is moving on up. On the other hand, I was looking for the creme de corps light weight body lotion with SPF 30. I didn't find it, and nobody came to my rescue this trip. I saw the associates proving some great service to people while I was inside. I was not one of those people. I got to look around for what I was looking for, didn't find it, and went back to wait for my table at the Cheesecake factory. I guess I'll just have to purchase online. I'm definitely willing to give this place another shot though. read more

Ridiculous and downright shady. I don't know why I am stupid enough to think these locations will improve over time ! I am assuming it's the early 2000s and the DMs come in and actually check on the store and their achievements . This location is absolutely awful ; anytime I ask for any sample they give none and make up that they have none or ran out . They had the nerve to say they ran out of the very product that is new and heavily advertised right now. I truly hate this location I stopped going in four months ago mainly because they Always say they don't have samples and are very commission driven . read more

Went to do a return and from the get go to employee was cold and stand offish. She asked if it was an online order and we said no we bought it in store. We couldn't find to receipt (we mentioned this aloud but she didn't offer any alternatives) so we walked all the way back to the car to look for it. Although we couldn't find it, when we got back we had to ask if there was any way to make the return without a receipt and only then did she finally say she couldn't but could do store credit if we couldn't find the receipt. All this time she looked at my mom and I like we were trying to steal the products or something... which was sad because the last time I was here an older lady was super sweet and helpful to us. My dad loves this brand so I guess from now we will switch to online purchases only as to not deal with rude customer service. read more

Don't buy at this location! Was confronted by the manager or someone acting as the manager. After opening an already opened cream I was sarcastically and rudely informed after some mumbling that she would not be able to sell the cream. (I guess it's a perishable item) She then pointed to a tester in another cabinet if I wanted to test the product. Question is why have 2 different locations for cream that's as big as a quarter in diameter and an inch tall??? Been buying facial fuel face wash, shampoo, conditioner, sunscreen, eye de-puffer, oil eliminator moisturiser, midnight recovery, line reducing concentrate, age defender exfoliate to name a few... I can go on and on with how much my family and I have spent in this location for personal use and gifts over the years.... good products but I guess we'll be ordering online from now on.. read more

First and foremost, Faraz and the gentleman working with him this evening were both so pleasant. I use Kiehl's products and they work, but with my sensitive skin changing, I do inquire about samples and they are always happy to oblige. Today was even more special as I had these 2 gentleman working in sync, simultaneously to ensure that my sensitive skin product requests were met. I don't know about you but I have entirely too many products that may work initially and then not so much or even adverse effects thereafter. Every time I visit this location I have a more than pleasant experience. Everyone is knowledgeable on their products and more than happy to guide you to the light of healthy skin. I have an old a$$ chamomile toner that I purchased from Nordstrom way back when (before the store front) and remarkably it still delivers. read more

One employee, Vania G. She Is very knowledgeable, friendly and accommodating. She educated me on my skin type based on my age and recommended 2 items for night and three for the day... I really appreciate her poise and non-pushy sales style! read more

Discovered the store just last year and have shopped in here at least 5 times. Everyone is always nice and friendly. They are not pushy at all. I really like the staff and they have great products like Blue Herbal Cleanser for break outs and Cross Terrain Cleaner that I use as a shampoo and body wash. Their products are great for sensitive skin which I have. I never had issues with getting samples too. They are usually generous about their sampling program. Rating them low because they don't have samples means you're cheap and probably a jerk. Go to Costco and see if you can get samples of skin care there. I hate people who whine because they didn't get something for free. read more

I have been shopping at Kiehl's for over a decade, and this store easily tops the charts of bad customer service. I dropped by the store to make a few returns, and while my experience last time was over the top (be sure to visit the really sweet middle-aged man with great skin and spectacles), this experience was not. I let the salesgirl know that the two new eye creams I was using not only didn't reduce my fine lines, but increased them - her conclusion: "if these don't work, then you may want to look elsewhere". Funny, the Kiehl's eye cream I was using before switching my routine was great...she would have known if she wasn't so presumptive. Onwards...I go to grab a few more items, and the rude consultant leaves without letting me know. Who helps me next? Someone ruder. read more

Great products and they will give you samples of things to try before buying.

Great convenient location for the locals who can just walk over without bearing the constant traffic. Helpful staff, generous with free samples to help get you hooked on new products. My only complaint was that after purchasing over $200 here in the past week, I was told they couldn't locate me in their rewards system because too many people share the same name and there is no easy way to look up my account information, so they just completely refused to look. read more

A solid store that is often overlooked. I found this location to be more quiet than the San Francisco locations, so that helps if you need some one-on-one attention. Ask for Faraz, he was fantastic! read more

The worst Kiehl's experience to date. Sad.... I've been a Kiehls client for years. Avoid this location. Saturday. 7:45pm. 7/8.

I like their Calendula toner. It really works for my skin. I also like the fact that they have both online and in-store service. Their Hillsdale store staff are very nice and friendly. I stopped by hoping to get a travel-size toner for my trip, and since it didn't come in that size, the lady who helped me gave me two samples for free -- well enough for my 3-day trip. read more

I love many of the products Kiehl's offer. I don't love the customer service, though. Severely lacking. Fillmore Street store in SF must do more business because they are generous with their samples and really value customer service. You're better off purchasing online or at the Nordstrom outpost a few stores down. read more

My friend recommend me to try the midnight recovery serum, so I visited Kiehl's Hillsdale. The store was very clean and well organized. A friendly staff explained about the product and demonstrated how to use it. I hesitated, unsure of buying, because I'm currently using other serum. She graciously offered me samples of serum, moisturizer, and eye cream. I've tried them for two days and i love them all. I'll defiantly go back! read more