Put up a sign to notify customers when your restrooms are out of order. That communicates to customers to save time and find another bathroom in another store. It also prevents your customers from feeling stupid for waiting for restrooms to free up. Even better, when customers enter the store and ask a staff member if they may use the restroom, have your staff reply back that restrooms are "out of order." Otherwise, when staff says, "yes," that implies restrooms are open. read more

Who doesn't love to be pampered? Well, Ulta has everything you need to take care of you. This location is fairly new. They used to be down a bit further in the shopping center, but since moving here they've added new products. It's fun to walk around the store and look at all of the different ways to make your happy a little happier. In the skincare area you'll see familiar names like Origins, but also Ulta brand products that offer great results for a little less than the brands. Hair care and makeup are probably their biggest sellers with rows upon rows of glamour and goop to help make you feel your best. The employees are all hard working and nice. Sometimes they'll have reps giving out free samples, which I love since it's always nice to try before you buy. There's plenty of parking and a user friendly entrance for all the needs. read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - San Mateo, California

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Awesome staff here, i had to get a buncha stuff and well i don't really know much about this kinda stiff so the workers were a big help.

I recently had a hair transformation done by Tay, who is an amazing stylist! I booked her in the summer for a curls styling for graduation and came back for hair color. She was incredibly patient in explaining the process and what it would take to achieve my hair goals. I showed her reference photos and she was able to bring my ideas to life! Living my full Monster High life, thank you so much Tay! read more

I had brow waxing by Regina. She is good and professional. I also ordered a lipstick and customer service helped me with that. read more

I have been shopping at this Ulta location for years and have never felt the need to complain about customer service until recently. Over the past year, I've been coming into the store more frequently, and my last two visits have been uncomfortable. During Black Friday weekend, the associate who rang up my purchase was very rude and made it seem as though helping me was an inconvenience. Most recently, I returned to the store to purchase Christmas gifts. An associate who is usually very friendly interacted with me quite differently this time which was disappointing. The employee did call for assistance, and another associate stepped in and was very kind, helpful, and knowledgeable, recommending several items one of which I really liked. Unfortunately the travel size was not available in store. While this associate was checking in the back, another employee in the perfume section appeared to be pretending to tidy the area but was clearly watching me closely. This made me feel extremely uncomfortable. Although she attempted to make small talk it was obvious what her intention was and it negatively impacted my shopping experience. As a loyal customer who shops here regularly this treatment was disappointing and inappropriate. I hope management addresses these customer service concerns so future visits feel welcoming and respectful. read more

I booked a brow tint and wax online. When I got there, they did the brow wax and then they went to get the color for the tint and they told me they didn't have my color. I only go there for the tint, the wax is a bonus because I can pluck my eyebrows myself at home. They should've never allowed me to book the appointment, or they should've called me to tell me ahead of time they didn't have the full color line of tint, or at least tell me before doing the waxing that they didn't have the color. I asked for the manager and said I was not willing to pay for a service that I only got half of, and I would've never come to just get a wax. They did grant me the refund so that was positive. read more

I love this location! Everyone I've met is so nice. Also, I sometimes come to the salon to get waves in my hair: all the girls do AMAZING! When I order online to pickup in store, my items are always ready extremely FAST! Excellent store! read more

Jorden provided stellar customer service to me today. I was able to exchange my Babyliss Pro Digital Straightener easily and quickly. She was wonderful, and while ringing up my body wash told me she would be able to exchange my straightener. I promptly went home quickly and returned with it and she exchanged it on the spot. Jorden is a wonderful example of top notch service, and her manager Blue was also extremely kind and helpful. Five stars to this Ulta location for helping me so quickly and diligently. Thank you! read more

This store is HORRIBLE at keeping their shelves stocked, and most of the time the few things on the shelves are used/ the seal has been broken so I won't buy them. Lip liners, lipsticks, even the bronzers they sell, the shelves are bare and if you're lucky to find a few leftover, the seals are all broken. I'm at my wits end with this store. For the last year, I haven't been able to get my Milani concealer because my shade is ALWAYS out of stock. There's always just 1 or 2 on the shelf with the seals broken. If someone were taking inventory and gave just an ounce of attention, they would see that in fact your store is out of stock because nobody is gonna buy the two packages with fingerprints all over them and a broken seal. Today I was hoping to purchase a Bobbi Brown blush but there was literally just 1 package left that had been opened and clearly used. During covid times (literally 5 years ago) this was easier to accept but at this point it's just ridiculous. IS NOBODY TAKING INVENTORY HERE? Stock your shelves!! I'm giving up and going to Sephora. read more

Okay first of all the stuff there is good has lots of stuff but the service was bad. I was walking around and no one helped me, and then i found my stuff then i was checking out, and then the cashier proceeds to ask me for a number, i said i dont have one becuase it was my first time being there. And plus i live far away i was just on a trip. And then they say are you sure its okay ill look you up can you create a account? no its fine ill create one right now And pushes me many times to create a account number or something. And then after i said no they were so rude to me. read more

Worst customer service. They rush you at the checkout and don't care if you have points to spend. I would request refund and never go to this store again read more

The ultimate Ulta! It's newly remodeled and looks beautiful and chic inside. It's always clean with friendly staff. They don't make you feel overwhelmed by following you around but are always willing to help me. The salon is great & the store is a beauty playground. read more

Windy windy windy! Im here for windy! I have been going to ulta beauty for 3+ years now and have tried many hair stylists. But windy is the best! Her work is just so perfect, impeccable, thoughtful and all around excellent. I love her attention to details and how kind and hardworking she is. She gives her absolute best, oh and the head massages too! From my past stylist, i told her that my head itches a lot after hair color, and she takes extra care and precaution to thoroughly wash my hair after root touch up. She's just so meticulous and listens to you. Overall she's so positive, and really listens to your needs. Highly recommend windy and ulta beauty! read more

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I absolutely love my hair! This is my second time doing anything to my hair at Ulta, and Windy did an AMAZING job! Not only is she the sweetest and warmest person to speak and joke with, she is an amazing stylist and made sure to do a wonderful job with my hair. I came in with black box dye in my hair .. yikes, but that didn't stop her from doing a wonderful job when bleaching the highlights, and making sure my hair was strong and healthy after! She also did wonderful scalp treatments on me. If you haven't done so already, i'd say book your next appointment with her!!! Windy is amazing! read more

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Parking is amazing here !! Location is very clean with welcoming staff at entrance. I personally like to come here because of the salon and Soley because of the stylist Mari!! She is so amazing and very personable great at what she does making me blonde in a healthy way !! Over all the stuff is very sweet and attentive always has all the answers to my questions! Jessy and Jane truly have done a great job at this location in keeping customers happy with clean and organized store! Over all 5 stars read more

Ulta Beauty - Ohhhh yassss it's been too long I'm excited - Cosmetics & Beauty Supply Near Me - San Mateo, California

This review is exclusively for the benefit brow bar. I absolutely love Regina's work. Every time I have her do my brows I leave happy and with the shape I exactly want. I have fairly sensitive skin and somehow Regina keeps redness and bumps to a minimum. The service itself is under $25 and the station is super clean. Recommend booking an appointment online. read more

The employees here are very sweet and very knowledgeable. I also find that what I'm looking for is usually in stock. Whereas at Sephora, I am often finding empty shelves and less friendly staff. read more

I've been here a few times and never really had a great experience, but today was a game changer! Totally forgot to get his name, but the Asian gentleman who helped me was beyond amazing-- super fun to chat with and his recommendations had me spending way more than I planned. I'll definitely be coming back just because of him! read more

It's very frustrating to come into this store after so many terrible experiences with Ulta. But this was the worse. The short older Asian lady with the kitten heels decided she wants to follow me around the store fake pretending to help me, while other customers are left alone getting no help. She said there was a guy there to help color match I said no thank you, she kept pushing I said I'm okay. Then she stares me down walks away and then she sends him anyway. I step around just to go look at fragrance then she comes harassing me again, I said no thank you. She then decided to watch me from the corner of the store starring dead at me. Since that wasn't enough she gets in her ear peace then She encourages every other employees to follow me around just nonstop harassment, I felt like they were hovering over me like hawks. This is part of the reason why alot of stores are closing down. I will be going back to return my items as this has really stressed me out and I will never come back here or any other Ulta ever again. read more

I like the store because they offer a variety of beauty products. I DON'T like how they either warn each other using their little head pieces to either follow me around or act like all if a sudden act like they have to straighten the aisle I am on. Whu assume people will steal. Some people can pay. Not everyone steals. read more

Came for a haircut with Windy, and she did a great job! She was really friendly and cut my hair really well, then styled it really pretty. Definitely am going to Ulta for my usual haircut now :) read more

I decided to try out the Ulta salon for the first time and was very pleased with Windy's service. She really took her time with me because my hair is long and thick, and made sure I was comfortable during the appointment. I could tell that she was very passionate and professional, and wanted me to be pleased with my hair. She also followed up with me which I thought was very sweet! I definitely recommend read more

I went to Ariel and Adriana for beauty services recently. Both were delightful and friendly. I will be going back as I enjoyed my experiences. read more

This place is ALWAYS so dirty! No cotton balls, no kleenex; the garbage cans are filled to the top, if there is one. This place is too much! The workers hang out in the front talking, and that's fine, but get busy and have a little pride where you work. This is a beauty store for godsake!! read more

Great customer service and the store is very clean and organized. I was color matched by an associate who was very helpful and took the time to show me the correct foundation color. read more

There was one cashier available at the cash register, who was not helping and every other employee was just standing around. I caught the eye of one and she just kept walking around. Really lazy staff. Finally the cashier noticed as a line was forming. Awful service. And as a business owner, I would want the owners to know. read more

I have been going to Ulta in Bridgepointe for a while now my stylist is Windy, and I love her. she is really nice and very professional. she always make sure I am very satisfied with her services. it would be very difficult to find a hair stylist like WIndy. she is really good. I would recommend her 100%. read more

This is Ulta store at bridgepoint shopping center in San Mateo/foster city. Never been to an Ulta store before. I just left this store and worst cashier experience I have ever had. In line to purchase item, when it's my turn the girl just looks at me with this dead face says nothing. So I walk up say hi and give her item, no hi back. she ask for phone number I give it. Asks if I have an account I say no. Rings up purchase. Does not tell me the amount. I see amount on register so I say the amount to her. She says yes. I give her exact change. She asks me how I want receipt. I choose print. She gives me receipt. I say thank you so much have a great day she does not look at me or respond. This whole transaction her face was dead no expression and acted like a b**ch. I have never experienced anything like this anywhere and I rarely write reviews but this blew me away how she acted. Her hair was very short, curly, brown. Avoid her at all costs or better yet get rid of her. I will never go back! -0 stars! read more

As an ex employee here this location was always my ulta to go tooo but unfortunately after today not anymore. Was followed around by two employees with blue or purple hair and one with glasses talking in their head sets acting like they are putting or sorting stuff around you and they didn't even ask if I needed help so goes to show the intentions. I came in with my child why would they even think I would steal and show that example to my daughter. Very offensive and unsettling I much rather make the drive now to their Sunnyvale location. Ignorance at its finest read more

I had a question about a product, but the store person whom I asked the question said "oh I don't know. I don't work for the company (of the product)". I see this guy all the time at the store and he does say "do you need help?" To customers all the time, but when I did need help, he was helpless and unprofessional. I felt so uncomfortable that he even did not show any gestures to help me, and I won't shop at the store ever again. read more

UPDATE* Yes, prices vary for hair cuts and hair coloring but blows outs are the SAME price for all stylists. For example when you click on a hair cut it shows a range of $72-$92. A blow out shows ONE price of $47. Like I already said I have had over a dozen blow outs and have NEVER been charged an alternative price. It's always one price as the website states. I have reached out to customer services multiple times with no call back. I'm very displeased with the lack of customer service at Ulta. read more

My review is the same as the others - customer service was mediocre. I came around 6pm and it wasn't too busy, but no one asked if I needed help. I eventually found someone and they pointed me in the direction of what I wanted.. The employees were not friendly when I walked up to the cash register and they worked slowly. They needed help with doing an exchange and had to call the manager over (white bald guy with glasses). He took his time coming over and didn't seem interested in trying to help me. I had bought some lashes online and when I received it in the mail, I realized they were a bit longer than in the pictures so I asked if I could exchange the lashes for the same exact brand with the same exact price - just different style. The manager claimed he was unable to do that...but I had done the same exact thing at a different Ulta with no problem (with the help of a regular employee). That shows that the workers don't know how to do their own job. The manager's attitude was distasteful and unwelcoming. No one cared for resolving the situation. I quickly just finished my business there and left. Next time I'll go to a different Ulta for help. read more

I had randomly booked an appointment with Windy for highlight touch up and haircut. I had a very bad experience with both highlights and haircut. She tricked me into doing highlights again which I was not there in the first place and on top of that she used bleach that now makes my hair look orange which I did not want at allll!!!! She is a very poor communicator and kept mumbling something in my ears, probably trying to upsell something. Eventually I had to get my color corrected again obviously from a different location. My haircut was uneven and did not look great as well. Five stars for the final blow dry that hid all mistakes. read more

It is my first time visit Ulta for hair services. I booked the service online randomly picking a stylist and got Windy and had an amazing experience. Windy is attentive and make reasonable suggestions. My hair has been pretty damaged from the previous perm and she suggested me to have a hair treatment on top of my planned haircut. The hair treatment took another 15 minutes but made a huge difference, my hair got a lot less frizzy. She also gave a really great head massage while she was conditioning my hair. The hair cut was skilled too given she has to work around my damaged parts. Thank you Windy. read more

I walked into the location and was immediately greeted and helped! April helped me find everything to fill my makeup bag. She was quick to match me to a foundation and it was like she could read my mind! Can't wait to try out all my new makeup products! read more

I have always come here for my last minute needs since it's the closest to my home. The beauty specialist in this place are friendly, always smiling and very helpful. The Store is well equipped and maintained having almost everything that you would need from skin care products, make up, perfumes, accessories, all different varieties of gift ideas and it just has everything. I have taken both my daughters here for their very first eye brow appointment to their hair up do and make up for Homecoming and we are very pleased. The make up artist Maribel and hair stylist Brodi we're both very talented and creative and made my daughter so happy and satisfied with the results. We will definitely be always coming here and will definitely book future appointments. Highly recommend Ulta Beauty! read more

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I have never written a Yelp review but I was extremely disappointed in my experience at this Ulta today. I have shopped at this store previously and have had a good time but today someone who is clearly a manager followed my friend and I around the store. When we entered, we greeted and began to walk to around talking about various items they had in stock etc. Immediately I was given the feeling of eyes on me and saw that someone who was clearly a manger had been following us. Throughout our time shopping she continued to follow us and angle her body in just a way so that she could see us the entire time. All while new clients were coming into the store and being ignored. About 3/4 of our way around the store an alarm started to go off in the fragrance section (a good 15-20ft away from us)and this manager made her way directly to us with her hand out. She gestured towards my reusable shopping bag and told me that I had set off an alarm and she needed the item back. I told her that the sound wasn't coming from me and it was clearly coming from the fragrance dept behind her. She paused and obviously understood that she had accused/implied I was stealing but continued with "I just need the item so I can talk the turn the sensor off for you" in an attempt to come off less aggressive. My friend reiterated that we couldn't possibly have set the sensor off and she finally left us alone. My friend and I watched as she magically found the sensor that was going off (in the fragrance dept. shocking) and made our way to the register to purchase. I've worked in retail management for years and I would literally never let anyone in my stores treat anyone this way. This experience has left me with a terrible impression of Ulta and how they let their employees treat customers. The staff felt extremely hostile and made me feel incredibly unsafe like I would have been stopped if I tried to leave the store without making a purchase. Edit also to add: this employee did not offer help the entire time she made herself available to follow us. We spent maybe 30 min shopping and she didn't ask us if we needed help even once. read more

Pleasantly pleased with Windy she was very polite and professional. Listen to what I wanted . Had my hair, colored and a sealant treatment which I highly recommend made my hair look shiny and healthy. Also had a haircut and styled. Very relaxing shampoo and head massage would highly recommend. read more

Ulta Beauty - Ulta - Cosmetics & Beauty Supply Near Me - San Mateo, California

This is my neighborhood Ulta so I always pop by because I'm obsessed with skincare and makeup. Usually I'm ignored which is fine by me because then I can peruse at my leisure. Today however, I came in and the 3 ladies at the front saw me, turned away from me, and resumed their conversation. I felt really awkward so I greeted them but still was ignored. I started shopping and then one of the ladies went up to me and asked me in Spanish if everything was okay. I had already greeted them in English so it did feel very pointed to have her approach me in Spanish and assume I could not speak English.It was a really fraught interaction and the rest of my shopping experience was ruined. The only plus was that the girl at the checkout counter was very nice and polite. Trips to Ulta are supposed to be fun; they should not be places where people are ignored/spoken to in a different language because of how they look. I really hope this becomes a more welcoming place in the future as I do love the makeup there. read more