BRAX advertises a twenty five year workmanship warranty, but when their own installed flashing…read morefailed, they shifted blame to the skylight to avoid honoring it. What good is a warranty if they'll find any reason not to stand behind their work. It almost feels like their warranty exists as an opportunity to generate more business rather than honor a promise, since instead of standing behind their work, they make excuses and then turn around and offer additional paid services to fix the very problem their warranty should already cover. We had BRAX Roofing replace our roof back in 2021. Recently we discovered a leak near one of our skylights that caused interior wood rot. We first contacted a skylight specialist, who confirmed the skylight itself was fine, these typically last around thirty years, and told us the leak was likely a flashing issue that should be covered under our roofing warranty. Following that advice, we contacted BRAX. Two of their inspectors came out first and confirmed new flashing would be installed. Their production manager, Daniel Angel, personally confirmed the same, that they'd replace the flashing and repair the rotted wood, and they even arrived with lumber to do the repair, then took it away without explanation. Today we received an email from Boris Cardenas, a managing partner at BRAX, saying they are not responsible, now claiming the leak is from the skylight's gasket rather than the flashing, contradicting everything their own staff told us. Throughout this process, it's felt like an emotional rollercoaster, we were told repeatedly that this would be fixed, watched them bring materials to do the repair, then had those materials quietly taken away without any explanation, and now we're being told none of it is even covered. We feel misled and deeply disappointed after paying for a full roof replacement.

After a leak issue, Brax roofing immediately responded and worked quickly to rectify. The leak was…read morenot necessarily from an area they worked on previously but to be safe they still covered the repairs since the deck was under warranty. Boris apologized for the unresponsiveness regarding my bubbling and reassured me they are working to get dec tec to cover new flooring but was not receiving responses and they could not do much during winter. I appreciate them handling my leak issue immediately and working to make right their customer service mishap.

Fichtner Services should be your first and only call for exterior home services. They did an…read moreoutstanding job, and I couldn't be happier with my experience, as well as with our new Hardie siding and Marvin windows. From start to finish, everyone we dealt with was professional, knowledgeable, responsive, and genuinely committed to doing the job right. I was very pleased with the professionalism and how the entire process was communicated and executed. The quality of workmanship was superb and there was no detail spared. It was clear that customer satisfaction was important to the installers, the management and the office support staff. After dealing with contractors who can be difficult to communicate with, it was refreshing to work with a company that followed through on what they promised. I would absolutely recommend Fichtner Services to anyone looking for high-quality, dependable work. Five stars all around!

Michael G who works for this company is the employee of a lifetime. He is thoughtful, smart,…read moreconsiderate, intelligent. Whomever owns this business he is one of a kind! Please realize what a one in a million employee. We deal with all kinds of people coming in and out of our homes. Few if any are like him. Recommend this company highly because of him.

Excellent service all around: quality work, prompt communication, and a professional crew.read more

Dan is a real stand-up guy and great roofing contractor, one of the best in terms of not only…read moreservice but integrity & character. we worked with each other for 3 months now, highly recommend Don in the maryland, definitely one of the best! -royston

Our residence's hail storm restoration tested every professional skillset we imagine Douglas…read moreRoofing offers. Every member of their team afforded us their expertise, patience, attention to detail and high standards. Our insurance claim process was a mine field. Jack O. shepherded us through their requests, inspections, tactics and delays. Working together we optimized the coverage needed. Jack went far above and beyond what we ever expected. When frustration would hit a peak, Jack would guide us to the next step. Much appreciation to Tawanda for her administrative support. Coverage in place and upgrades added, Nick S. was our dream project manager. Haley B's design and product knowledge made material choices and upgrades appropriate to budget and HOA specs, where we drew heavily on her home exterior design skills. Her enthusiasm and resourcefulness was an invaluable assist with color and material selection. Contrary to intent, we became the customer with last minute design/material changes. Nick, Haley and Mike S. took on supply issues, with considerable effort, and succeeded to deliver, to our delight. Carolina R. and Nick were on point scheduling material deliveries and installation crews. Responsive by phone call or messaging, always accommodating our needs. The roofing crew was exceptional, efficient and careful with our property. Nick, always hands on with the details, keeping the project moving forward. We came to rely on his morning messages keeping us informed. To the bulk of the restoration, Doug R's attention was also on point. Here, Santos and crew were hands on installing insulation, siding, trim and eaves. Their attention to detail and craftsmanship notable. When the gutter installers, Amilcar and crew, remark on how well the siding, eaves and trim have been installed, you take notice. All enhanced by their great gutter install. Nick addressed every last detail, as Santos personally gave attention to every detailed appointment. If need arises, without hesitation, we'll be repeat customers of Douglas Roofing and would easily encourage anyone to seek their services. We thank all those mentioned, but especially Jack, Nick and Haley. Your professionalism and personable customer service made this process enjoyable and we're delighted with the outcome.

I contacted this company due to the positive reviews I had seen and subsequently requested a roofer…read moreto come out and provide an estimate. The roofer went out and did his thing and I followed up to ask for the details and what his thoughts were. I received a talk to text message that was garbled and was informed I would receive an estimate within the next several days. I followed up again and was ultimately ghosted. Do not recommend.

One follow up to my earlier review. I recently noticed an oily substance accumulating directly…read morebehind my house and my best guess was that it was something coming off the roof. After I emailed Tom Daniel and he promptly responded and within a few days came over to take a look at the roof. He let me know that there was nothing wrong with the roof (so that remains a mystery) and that he cleaned out my gutters free of charge while up there. I appreciated Tom's responsiveness and follow up on this matter.

While we've only used Tom's roofing for smaller leaks, he's still gets back to us ASAP and saves…read morethe day. 10 hrs before we were flying out of the country, we finally caught a leak in the roof-- that apppaently has been going on forever b/c there was mold growing.. (ughh.. #homeownership problems :-() I sent Tom an email at 11 pm, he responded by mid afternoon the next day and we conducted all our communications that way. He did all the work w/o asking for money up front-- which would've been impossible since we were leaving the US for 1 week!!! Needless to say, with 2 more rainy days forecast during our travels, Tom totally saved us!

Honest, clean to work, professional, kind people. Most off all job done on time and perfectly done…read moreat a great price.

I had a leak in a skylight and chimney. GRP came out and I spoke with Giovanni. He was very…read morethorough and took pictures of what he found. We discussed the repair and decided to replace the skylight with new technology. The house is 55 years old and I suspected and expected some issues. The estimate was very fair and I felt very comfortable working with him. Giovanni and his crew took their time, made sure everything was tight and took pictures of the work. They did such a great job I have asked for an estimate to replace another skylight in our kitchen. GRP has great customer service, from communication, to response, transparent with information, fair, covid prepared, and just all around friendly and a pleasure to work with. Such a great job, I'm using them again. Neal M

I used Matt Cisna a couple of years ago. I was extremely impressed with the job and the cost…read more This is why this time when a complete roof needed to be replaced I was not pleased with the outcome. The frame on the front of the porch was damaged during the removal of the old roof. Now I need to get that repaired.......

We have used Matt Cisna and his team for several storm related repairs, they will inspect and give…read moresolid recommendations. We also used them for our window and gutter replacements. Competent, quality and excellent customer service. Highly recommend them.

Robert definitely delivered and beat my expectations on the roof replacement. It was not the…read morecheapest quote I got, but it was fairly priced. It was indeed very competitive pricing for the quality of work he brought in. Everything was clearly explained from beginning to end. No sales gimmicks. If you want your roof to be replaced with quality workmanship and honesty, go with Roof Fanatics

I will be telling anyone that asks, and probably some people that didn't ask, what a fantastic…read moreexperience I had working with Roof Fanatics. One of the best experiences I've had working with anyone. Let's break it down: Honesty - I called Rob at Roof Fanatics after getting the high-pressure sales pitch from two different companies in a row. I was dreading getting another quote. Rob's entire ethos is the anti-high-pressure pitch. He told me what I needed to know, gave me options, and then let me decide. His prices were very fair and super competitive for the level of attention we received. We also needed to delay work while we addressed a non-related structural issue. Rob was patient, and never pressed us to move faster than we were comfortable with. Attention to detail - After coming by to look at the roof, we asked him to come back to look at the siding as well a few weeks later. Rob remembered my dog's name - this might be a minor thing, but it spoke to the fact that he was paying attention, and treating us like a valued customer (before we had paid him a cent!), not just another stop on his route. He personally inspected the work after each crew had finished - siding, roof, gutters. He noticed things down to the last screw, and took care that everything was done to the highest standard. Quality - Our house looks @#%! awesome. We started with an old roof that, cracking vinyl siding, and gutters that were not getting the job done. I'm very pleased with the final result - Rob even custom-sourced gutter diverters to help us install rain barrels. The final result is better than I could have hoped. Service - Along the way Rob spent a ton of time communicating with me - answering questions, discussing options, and helping me understand every detail of what was happening to my family's home. I know he has other customers, but the level of attention I received for our project made me feel like the whole company was focused on my job. Rob will truly stop at nothing to make sure you are satisfied with the result. For a job as important as dealing with the roof or siding of my house, there's no one I would trust more than Rob to do an excellent job. I feel confident that our work will last until Rob is long retired, but in the meantime I urge anyone else that needs this kind of work to give him a call. UPDATE: I also referred Rob to my church, where we asked him to do some siding work and to look at the roofs of two church buildings where we had experienced leaks. Rob found damage to one roof caused by a tree, and with the other roof found that the shingles used were of an old, discontinued type that couldn't be easily patched. That eye for detail - the discontinued shingles - convinced our insurance company to cover the entire roof. Rob also worked with the insurance company to get the other roof covered as well. I don't believe we would have been successful without Rob's extensive knowledge of his craft and sharp eyes - his work has saved our church from a large planned expense, allowing us to use that money in the community.