Amazing experience. Michael G came and went above and beyond. Was so courteous and helped me beyond what I could have expected. Will 100% use them again! Thanks Michael! read more

Although the consultant was on time. I was not impressed with the entry door estimate process. The consultant did not have samples or explain in detail the types of materials that would be used, and had to go back to the vehicle to retrieve pamphlets. In comparison, other companies, listed on Angi, provided samples, explained installation details, and delivered complete estimates during the visit--not several days later. Additionally, the other estimates I received were $2,500 to $3,000 less than yours, making them a much better fit for my budget. read more

Fichtner did an amazing job remodeling our roof. Professional, excellent and fast communication, responsive to inquiries. Phil is especially great but we had stellar interactions with their whole team. read more

They have done various work on our home, always on time and done perfectly. I would never hesitate to call them again.

We bought a home in Annapolis in 2017 and the home inspection revealed some roof, gutter, & water problems. So we negotiated a credit at settlement and hired Fichtner to attempt to correct some issues with the stone facing on the front of the house. This was a difficult situation and the solution for this portion of the work was not entirely satisfactory, so my husband negotiated a reduction in the price. They also installed Leaf Relief gutter guards on the whole house, for which we paid separately, about $1400. I contacted Mr. Fichtner by email last week, explaining a gutter & downspout blockage on the rear of the house, and asked for an estimate to correct this new issue. When he did not respond last week, I called the office yesterday morning. The customer service person was very friendly and helpful. She looked up the job history and said they would come out this week, as a warranty run, this one time, to correct the problem. Today, I received a testy email from Mr. Fichtner saying it was not a warranty issue (I had asked in my email to him for an estimate, not a warranty repair. The office person had volunteeted that it would be covered by a warranty). I asked him to please schedule a crew to come and inspect the situation anyway, since the gutter is inaccessible for us (we are seniors). He replied that he was not sending anyone out, due to the issue with the other part of the work in 2017. So I was just trying to arrange a contractor, I was willing to pay as necessary, but he was extremely unpleasant. I believe they are well regarded for roofing work but the rude responses were unnecessary. PS. In response to the owner's comment below, he sent an email dated 1/22/18 agreeing to a reduction in the final payment to $1000. It appeared to us to be an amicable resolution. That amount was promptly paid. We also continued to get promotional messages from the company in 2019, such as Happy New Year and Happy Memorial Day. read more

Installed new gutters and leaf protection system. Fair pricing, quick install, top quality work and service. Nice folks to deal with. read more

I really enjoyed working with Fichtner. They cost more than other options but they also show more attention to detail. While scheduling took longer than we would've liked, the results were worth it. We had only one issue after the work was completed.The gutter guards we requested were not installed. After reaching out about this, they were quick to resolve the issue and offered a satisfactory resolution. If you need gutters/roofing, I'd highly recommend. read more

So far so good. Just got new gutters! Most reasonably priced I found in the area. Very responsive to my calls, emails and very friendly. My only regret is that I wish I could buy a new roof and siding from them tomorrow! They will be the first I call when I do! They took loved my little doggies too! What impressed me the most is not only their prices, but how they never tried to "up-sell" me with BS. It took me almost a year to pull the trigger on the gutter service and they were low-pressure the entire time. Very low maintenance and easy experience. I couldn't be happier with Fichtner Services. read more

I am a local realtor and have used Fichtner Services at least 15 times to help with roofing, siding and gutters on many of my clients' homes. They are honest, prompt, professional and competitive. In other words, I am never embarrassed that they worked with my recommendation. No matter if it is a small job or a full roofing and siding job, they have done great work! They are also who I went to when I needed a new roof. read more

Fichtner Home Exteriors - Thank you Fichtner Services, you helped my clients when a tree fell on their house! - Roofing Near Me - Odenton, Maryland

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I have nothing but good things to say about our experience with Fichtner Services. I first called Fichtner Services in January to inspect the roof above our garage. An estimator, Steve, came to our house to inspect. He explained that the drops we saw in the attic were due to condensation from our roof vent (or something like that, hey, I'm no profession, hence why I called Fichtner). Steve could have told me any number of things needed to be done to fix the roof; instead, he told me there was no evidence of water damage or active leak, and nothing needed to be done at this time. I told him how much I appreciated his honesty and his response was that the owner, Tom, tries to run an honest, no pressure business, so when we do need a roof replacement in X number of years, he hopes we remember them. Fast forward to March, when I woke up to a puddle of water in my family room one morning, who did I call... Ghostbusters! Wait, no, the water came from a hole in the roof, so I called Fichtner Services. To make an already long story (review) a little shorter, I'm going to skip some details... We needed a roof replacement. This was an unexpected and stressful experience for us, but Steve and Fichtner Services were there to help support us through the whole process. Their customer service is second to none. Every single interaction we had with anyone at Fichtner Services was always positive, from the woman who answered the phone the first time I called, Tara (I believe, I'm sorry if that is incorrect, I spoke to her 5 months ago), our estimator Steve, the scheduler Bob, our job supervisor Jan, to the crew and team leader Chappie (I'm so sorry I don't know all crew members names, but they were always smiling and making lovely bird calls). Communication was never lacking, we always knew we could reach out to Steve or Jan, and they would answer our call/text/e-mail expediently. They are called professionals for a reason. The craftsmanship is beautiful, and the work was done so skillfully and efficiently. I could literally go on and on, but I'll move onto two, very minor, hiccups... In any job of this magnitude, you are inevitably going to have minor things come up along the way. One of the men on the crew accidentally stepped through our attic floor, into the garage. Before we even knew what happened, Jan came to us, explained what happened, and said they would take care of repairing the damage (which they did, good as new). We are still working to fix the second issue (they just finished the roof yesterday, update will be provided). I feel that companies (and people) who take ownership of mistakes, and rectify them are worthy of the (often large) investment you made in them! THANK YOU, Tom, for running a business people can trust and rely on, and to the whole team at Fichtner Services for your hard work and dedication. Meeting and working with all of you truly made this difficult experience worth it! read more

Fichtner replaced an existing shingle roof and a new metal roof for our new porch. Couldn't say enough good things about them...and we have a very high standard. Extremely professional, careful and punctual. read more

So after reading the review below I need to tell everyone that I am not a robot, I am an actual reviewer and I use Yelp often when I'm happy and when I'm not. We used Fichtner on a recommendation of a friend after we were assessed for storm damage. Everything from the first contact by Shane the estimator, to Bob the production manager, to Ray the supervisor has been timely. The crew turned up on Monday morning and got straight to work, it took them a long day (at 94 degas) and they finished off sometime on the second day. Everything was left neat and tidy. So since the previous reviewer mentioned price. This job was estimated by our insurance carrier and the price quoted, which was what we paid, was less than we were given but insurance (we put up architectural shingles which has upgraded our previous builders grade roof). I'm happy, the husband is happy, everyone is happy and the roof looks lovely. read more

Fichtner Home Exteriors - Roofing Near Me - Odenton, Maryland

Rude, rude, rude. These people did the roof of my nextdoor neighbors. They basically insisted we move our car out of our own driveway so they could use it, at 8 am! But had their giant truck in the way of where we needed to go. We told them we would be leaving in 15 minutes but not good enough, they insisted we move right away. They were incredibly rude. They put a bunch of crap in our yard and in our driveway. Imagine a company you didn't even agree to do business with demanding to use your property! We are going to get our roof redone son too and will not use these people. I will be reviewing them on all platforms and we have let the rest of the neighbors know not to use them. read more

Top notch contractors ! Fair pricing, excellent experience! I had my roof replaced and they where in and done in 1 day. Did not find one nail left over . They pay attention to detail and have my business on anything home related. Thanks again for a great experience! read more

7/23/19: Editing my review only one day after my original one as this company went above and beyond to address my concerns. The owner called me after viewing my review, he apologized and spent quite a good amount of time explaining the issues with our roof. Not only that, but he sent a crew to my house less than an hour after we talked. They went on the roof, spent time explaining the issues, and provided solutions. I'll now await for a quote. Based on my second interaction with them, I'd recommend them. 7/22/19: Called to have them come check our roof since we have a stain on our kitchen ceiling. They said they would come out to do a free estimate. The estimator arrived and left in less than 5 minutes...literally. He didn't even go up on the roof to check what the issue was. He looked at our roof from the ground and said "you need to replace all this area and it's going to cost you around $8K. I'll send you the estimate in about a week." He didn't seem to care about our issue at all. Based on first impression, I would not recommend them. read more

We are extremely pleased with our roof. They roofed the main house, family room and garage and everything went smoothly. These guys were a well-oiled machine. It took two and a half days. They gave us an initial estimate but said because of the age of the roof, they may have to replace some of the wood which would be an additional cost. They also installed a "cricket" by our chimney which we had never had but is the proper way to ensure water runoff. We watched them install this and it took some time to do. They also installed a ridge vent on the family room roof. The initial time line was three weeks out but they called after a week and said they could install it earlier. They also did an amazing cleanup! The supervisor came by after everything was done to check things over and make sure we were satisfied. read more

I did my research before choosing a roofing contractor. (6-7 estimates) I got a new roof plus gutters and downspouts. Let me save you some time....go with Fichtner!! I'll explain why. They use quality GAF materials and are a MASTER ELITE installer. Their prices are very competitive. Their workers are experienced and good at what they do! They are honest. Zero sales pressure. I only had the loss of my driveway for a day (townhouse) because they bring a truck w/a dumpster on the back and get rid of the debris very quickly! They did the work within the estimated timeframe, and customer service is very important to them. Of note, they were the ONLY company that suggested I NOT get gutter guards on the front of my house. (less money for them!) It had to do with the roof design; heavy rain would be too much for gutter guards on my house and the water would completely overflow the gutters. Once that was explained to me it made perfect sense, yet NO other company brought that up. My estimator, Steve, was very honest, knew his stuff, and he's a former Marine so he's a good guy all-around. To their great credit, they custom-cut the drip-edge for me so that it would look good with the crown molding on my house. Also, the gutters they install are seamless - so there's less chance of gutter leaks. In addition, everyone I dealt with at the company was friendly and professional. Lastly, they even put new shingles on a small area off of my deck which was unexpected. Overall this experience could not have been better! They answered every question I had (and I had a lot), scheduling was a breeze, the work was done exactly as they said it would be done, cleanup was very good (please note, magnetic rakes are not perfect, no matter who uses them...), and the results were fantastic!! I'm extremely happy with the work and am very glad I chose Fichtner Services. read more

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I never got to use their services or speak with anyone. I'm a big believer in shopping local. I sent an inquiry via the website in December for someone to contact me for door and window replacement. I never heard back from anyone. Ok..it's the holidays... people are away. I tried again in January and received a call back. I was at work when the call came and the person left me a voice mail. I returned the call the same day and in turn got that person's voice mail. I left a message with my name and number. Nope...no return call...ever. If I'm spending five figures on a job, I don't expect to have to keep calling you. What's it going to be like during the job and after should issues/questions arise? First impressions are everything. I went with a competitor who was very happy to have my business. read more

The recent storm ripped off some fascia from my roof edge. I contacted several companies for quotes; not only did Fichtner services impress me with their price, but they estimated the job and then later completed the job without me needing to be present. But what impressed me the most was their top notch customer service throughout the process, responding to my estimate request, keeping me informed of the appointments and simplifying the payment process. I have already scheduled another job with them. Check others out, but you will probably find that they do a great job. read more

Fantastic customer service (Michelle S. and Steve F. ) and honesty focused business. Quick turnaround on initial estimate request, on time for the appointment (with a phone call - about 15 min out), and honest business dealings. Two thumbs up! read more

Had a leaking 2nd story window that was dripping water into the room below. Turns out that because the window was not first installed properly, it had rotted out and had created the problem. Fichtner was the only company that diagnosed the problem correctly and provided a reasonable quote. After using the team from Fitchner I had decided to get a roofing quote from them about a year later. This was even after I thought I had found a roofing guy (See one of my older posts). After comparing roofing quotes I decided to go with Fitchner because of the size of the job, along with their outstanding quality and reasonable pricing. The entire team did a great job. read more

I found Fichtner on the BBB website where I was looking for a licensed and bonded contractor and I could also see other details like number of employees, years in business, and consumer complaints (if any). Called them to analyze a few small leaks in our roof and also give us a free estimate on the installation of a new roof. Kevin showed up exactly as scheduled in a marked truck with all the right tools required to do the job. You'll be surprised how much you can tell about a contractor by looking at their work truck. It's an extension of their office..think about that. He first went up on the roof to check out the source of the leak and overall condition of the roof. Took pictures to show us where the tiles were not functioning as installed and even told us that it didn't look like a big deal. Next, he went into the attic and found three sites where water had seeped in. Took pics of the plywood sheet which was rotting, but easily replaceable. What Kevin did next was unbelievable. Even though it was 53 degrees (cold), 84% precipitation (raining), and winds blowing at 6 mph (chilly), he still got up on the roof to fix the small leaks in a manner than only a professional would. Took more pics to show us how he had fixed the problem and gave us a quick free estimate if we still wanted the whole roof done. Best of all, he didn't even charge a penny for getting up on the roof and hopefully addressing the issue at least until we decide to get the roof replaced. I don't think I want to price shop anymore since the customer service from Fichtner was stellar. read more

We used Fichtner Services to replace siding on our house that was in need of repair. It looks amazing! Can't tell where the old boards stop and the new ones begin. It wasn't a huge job, but they came on time and finished in a day. I would use them again and would also recommend them. read more

Really great service the entire way. Scheduling was easy. They sent me a reminder email with who would be helping me and his picture. Kevin arrived well within the 2 hour service window. He listened to what was going on, hopped up on the roof, took some pictures and showed me what was wrong. Had thought through several alternatives with me, but finally figured out what we could do to resolve the problem in his visit. Very knowledgeable. He even agreed to pop some siding which had fallen down back into place. Very fair price. Would very highly recommend. No need at all to go in my house, so COVID was not a factor in this work. read more

We recently had our deck re-done, adding new surfacing, a glass railing, and a new sliding glass door. Nolan, Israel, and the team did a fantastic job for us! We found several rot problems along the way and, in each case, they came up with an excellent plan for addressing them that was both affordable and consistent with our overall design. They did a careful job throughout-great attention to detail. The result has transformed our house. We will definitely use them again and recommend them highly! read more

We hired Fichtner to replace our roof after wind storm damage. The crew with supervisor showed up 15 mins early and got right to work. The truck with Crane pulled up to place the pallets of material on the roof followed by a truck with a dumpster for debris. They operate like a well oiled machine. Everyone was professional and very hard working. The job looks excellent and everything was cleaned up nicely (for most part, see below) Cons: 1) took 2 days to remove dumpster after work completed which prevented use of driveway and garage 2) despite them using a magnetic broom, I walked around the house and especially driveway, and still found nails on the ground. Last thing I need is one in a car tire. I still give 5 stars as they were able to finish the job start to finish in 1 day and they roof looks amazing. Would highly recommend to others. read more

We recently hired Fichtner Services to bring our insulation up to standard in the attic. The first thing I noticed was the preparation that the tech (Carl) did prior to starting the job. He covered every inch of the areas he would be accessing the work area. He was polite during the entire time he was here, and upon finishing he cleaned up after himself as good as I have ever seen from a contractor. The office staff was also very professional each time we spoke. I would recommend this company to anyone.Your review helps others learn about great local businesses. Please don't review this business if you received a freebie for writing this review, or if you're connected in any way to the owner or employees. read more

They replaced the roof on our house. In a word excellent. A well trained and professional team. Disciplined focused careful and efficient. I would highly recommend them read more

I called the inquire about gutter cleaning. The lady on the phone explained that they start at $250 for a small single family home. I asked what it would cost for a 3000 sq ft home with a walk out basement. She was unable to tell me and said that they would have to research the home on google maps. To me that means she has to log onto zillow and see how much your house costs in order to gouge you extra. The lady then added that cleaning down spouts is another $50 to $100. I asked her what is the reason for the excessive pricing. She explained that they are a large company and need to charge more money than a smaller business. That makes no sense. A bigger business should be able to charge less because they have the economics of scale working to help them. Needless to say, I will keep looking for a more reasonably priced contractor. As a side note, I noticed that there were 22 reviews on yelp for this business that were flagged as "Not recommended by Yelp." I reviewed them and found that they appear all fake as all of the reviewers had done only one review and it was a positive review just for this business. This made me very skeptical of their reviews placed on google and Facebook. It seems that they tried to inflate their customer review experience which is a poor practice. Businesses should strive to deliver great service at a reasonable price and then their customers will reward them with great reviews. But, what do I know. I will keep looking for a more reasonably priced gutter cleaning/roofing service in the Anne Arundel county area. Let me know if you know any. ********************* Comment from Tom F. of Fichtner Services Business Owner 9/3/2015 I resent this accusation. We serve the community we live in with honesty and quality, as proven by being voted Best Roofer the last 4 years. We have 24 other Yelp reviews that are individual, positive reviews. These are not listed as "Recommended" for some reason, in my opinion because I don't pay Yelp. If you would like to speak to any one of them please let me know. They are nice people. This is the first negative review we have had on Yelp yet it is 1 of 2 listed as "Recommended". This is not right in my opinion. Why are you leaving negative reviews for companies that you know nothing about other than a phone call. I see you did this to Meadow Hill Wellness as well. Are you going to call the Mercedes dealer and ask for a quote on the phone and when they don't quote you the price of a Ford you'll write a nasty review of them? It is shameful in my opinion. When you called here looking for a phone quote, our service manager, Meghan, tried to be helpful by asking what your address was so that she could look at the house on Google Earth or Bing Maps. It is a very easy way to quote a gutter cleaning. But instead of trying to help yourself, you'd rather be mean and write bad things about good people. Sincerely, Tom Fichtner ************ Response to Tom's comments: Hi Tom, Thanks for your response. Any prospective client will see that you are like a spoiled little brat. Only a spoiled brat would take a negative comment and attempt to do personal attacks which you did to me. Tom, don't forget, there is this little thing called "freedom of speech" and "freedom to express yourself" in America. You cannot bully people because they think you are overpriced. My review was accurate and honest -- live with it! Tom, you criticized my review of Meadow Hill Wellness claiming that I left a negative review. My review was straight up on pricing. Not everyone can afford to spend $292 for an Introduction to acupuncture with 2 treatments. If you would review my account some more, which I am sure you will, you will see that I also leave positive reviews. As for your comparison to shopping for a Mercedes over the phone, I am sure you can afford to blindly pay whatever a dealer asks for a car, but some of us are middle class folks who do not eat from a silver spoon like you. Now, let's get back to basics of business. Businesses need to start with good customer service. Megan was nice but very evasive on the phone about pricing as I described in my review. I did not feel comfortable giving my address because a company that claims to specialize in something can quote you a solid price over the phone. Megan's quote was high and then included hidden fees -- that is scary to a prospective client. As for the other Yelp reviews. Yes, most of your positive reviews are fake which is why they were flagged as so by Yelp. This is not because you failed to pay Yelp. I do not work for Yelp. My review is correct and accurate. You are a bully and I would not want to do business with you. On the flip side, I used "Bay Area Home Services" who were able to perform gutter cleaning for straight up $95 not $300 to $500 like Megan was quoting me over the phone. Tom, grow up and apologize for your bulling. You are scaring away potential customers. read more

Had my roof done 10 years ago. Recently, I had to redo roof due to many leaks inside. If you want info contact me at profilerelle@gmail.com. I will be happy to share my personal experience!. read more

We used Fichtner for a combination roof/deck project and were absolutely thrilled. They gave us the best price, worked with us to design what we wanted, were incredibly patient with us through the permitting process, and then did a great job on the project. The workmen were very clean and respectful and did the job quickly. I was especially impressed with their customer service - they stayed in touch with me the whole time and communicated what was happening throughout the project. We're contacting them about another project soon. read more

Fichtner was one of many companies I had out to do an estimate on replacing the roof on my Bowie Rancher. Everything aspect of dealing with Fichtner, from the initial estimate, to many questions that I had to the install and final inspection, were excellent. I found Fichtner to be the most reliable (per BBB Ratings), well respected (Per GAF Certification), and the best value of the companies I considered. They showed up on time, and the job was completed, and cleaned up, within a day. If considering a roof (or any other Home Improvement), you owe it to yourself to give Fichtner a call and see the difference for yourself. read more

I called Fichtner to get a quote on replacing (upsizing) some of my gutters, the old ones were too small for the amount of roof that I had. Mike came out the next day and measured for a quote. I received a quote the following day, it was in the ballpark of what I was expecting. Not cheap, but not extortionate. We have a very nice house and I always think that contractors take one look at our house and add a zero to their quote! I was looking for good quality work at a reasonable price. Anyway, I signed up and the follow up admin took a while (over a week) so I called the office to ask when they might be calling me to schedule the work and was told it would take a couple of weeks. They must be busy, and therefore good (?) But I had a phone call two days later, early on a Saturday morning, saying they had just a cancellation on a job and could fit me in immediately. The crew of two worked all day in blistering humidity. The work looks excellent. The crew tidied up perfectly. Now I'm just waiting for a torrential downpour to make sure that the upsizing of gutters did the trick! read more

We had some damage to our home during a series of storms. We got three quotes, one being from Fichtner Services. Their quote was awesome and everyone that we had communication with was very kind. They came out very quickly to take a look at what we needed done and left us a detailed list of the scope of work and costs. They actually helped guide us through the process entirely which was a huge help. For the work we needed done, we had to coordinate with our power company so there was an extra layer to this repair we were not expecting. Because the power had to be off, we had to make sure we could get Pepco out in the morning, get the repairs done, and then have the power turned back on. I actually thought it would be impossible for a short period of time but they were incredibly accommodating and when the day to actually do the work arrived they were outstanding. The portion of our home that they repaired looks as good as new. So in a nutshell, great staff, great work and great price. What's not to love! read more

If you need a new roof, this is the company to call. Great price, top notch workmanship, everything done when promised. Even cleaned up so well yard looked better then before they arrived. Can't say enough about this company and crew. read more

Work was done as quoted in a professional manner. They came with a good crew and the right equipment to get the job done right. They also thoroughly cleaned up after they were done. read more

I hired Fichtner Services to replace windows in my condo. Honestly, I could not be happier with the customer service, the product they chose for me and the craftsmanship displayed by their installation team. From the first contact with Scott (sales) to the follow up with Nolan & Christine, Fichtner Services staff are truly professionals. I would also like to add that my father-in-law had his gutters replaced after the last big storm we had and Steve from Fichtner Services proved it that my experience was no fluke. They did an awesome job on the gutter work too! I will absolutely be calling on them for any future business, and will be referring them to friends and family. read more

Did a great job. The work crew was skilled, very polite, and very careful with our yard and deck as they installed full siding and gutters. I would use them again! read more

Ficthner replaced our roof. These folks were simply top notch. The work done was terrifiic. They were knowledgieable, able to answer questions, courteous, and professional at every turn. The crew was respectful and friendly, craftsmen through and through. Most importantly, the work they did was beautiful and thorough. They advised well, and were not interested in shortcuts. Their reputation is well-deserved! read more

We spoke with a number of potential roofers to replace our 20 yr old hip roof for a 3500 sq. ft. home. Fichtner was very helpful in the initial stages of the consult and ultimately, offered an attractive roof at a very competitive price. On the first scheduled day, they arrived promptly for the work, with a supervisor and about a dozen workers who worked incredibly hard for almost 12 hours and managed to keep the job site clean. They finished the job the next day, made sure the yard and deck were clean and free of roofing material and metal, and rechecked areas where we had questions. The roof is now about 2 weeks old so I can't give a long term assessment but our experience to date leads me to give them a very high recommendation. read more