I hate writing bad reviews for small businesses, but I can't even begin to say how bad this place was...
I came in Friday, April 9th with my little sister to get a pedicure to celebrate for the start of spring break. I am a licensed nail tech with my own place, so I know how nail salons operate. My sister never got a pedicure in her life, so I thought it would be a nice small treat for her. I do have to mention that we're both fluent in Vietnamese, but pretended we only spoke English.
We walked in at around 2pm, and was greeted by a shouting lady from the back of the salon. They told us to wait 30 minutes, so we told them we'd go get a drink and come back. 30 minutes later, we came back and got seated on the pedi chairs. They filled up the tub, made sure we were comfortable, and left us hanging. About 15 minutes later and a lady came over to start on my sisters pedicure. I was confused why they did her pedicure first when I was getting gel (which takes longer), but I just didn't say anything. Right as soon as they started to polish my sisters toes was when the lady came over to start on my pedicure.
I believe she was the owner, because that's what it seemed like by the way she was talking to the employees. She was working on her clients pedicure and came over to start mine. She did NOT wash her hands, or grab new implements... seriously??? During Covid?! I was beyond shocked, because at this point my feet have been soaking in the water which turned cold by then and she came straight over without washing her hands or wearing gloves at all. Disgusting.
Throughout the service, it was very rushed. I understand that they were busy, but she was rushing so bad that she was hurting me. She barely trimmed my cuticles yet managed to nick me. The massage part was just cruel... she used all her force to massage me to the point that it hurt so bad. She said "wow you're very strong that you can handle my hands". Ummmm ok.. I was about to switch to regular polish because at this point I was so done. She went to grab me a hot towel and dropped it on the floor right next to me, then said in Vietnamese out loud "oh it would be so funny if I just used this for her". Yeah, it would probably be really funny seeing her reaction if state board walks in. Luckily for me, she grabbed a new hot towel.
As she was painting my toes, she shouted out loud in Vietnamese "oh my god this girls toes are so hard to paint". My toenails are quite small and I understand it's hard for inexperienced nail techs to paint, but was it necessary for her to shout it out? Yikes.
When we finally got up to pay, I said thank you to her in Vietnamese. The look on her face was priceless, because she probably didn't expect us to be Vietnamese. I wish I got her name, because someone like her shouldn't even have the privilege to work on people. There was no Covid safety precautions beside the plexiglass, which she did NOT use for me. I tipped her $10 for a $32 pedicure, which she did not deserve at all.
Back to my sister; she got cut by her nail tech, and it's been almost a week and her cuticle has not healed yet. It got infected with pus coming out.
I'm beyond disappointed how this place treated us, considering they have 4.5 stars. My poor sister had a terrible experience for her first pedicure ever. There were so many more things wrong about this place that I could write an entire book about our experience. We will never be returning, and I will definitely never go to a cheap chop shop ever again. read more