Phenomenal customer service with speedy and professional communication! Just opened my second…read morepolicy with them! Thank you KAIDEN KAHKOSKO.

We bought a policy through them for one year. Terrible customer service. They don't answer their…read morecalls. They don't return calls when messages are left. I'm not sure why their ratings are so high. Thank God we didn't have to make a claim. So grateful we found another insurance provider.

I have had Kcal insurance for a year now. They have exceeded my expectations so far…read more 1. My Mortgage Co. is supposed to pay for my insurance, but they did not pay. Kcal insurance not only emails me to remind me. Their agent also calls me on the phone to remind me. 2. They are fast and efficient getting quotes to me on my properties. They carry a variety of the insurance companies and their pricing is very competitive. The larger the insurance agent, the more companies they are able to represent. 3. Kcal Insurance has the local feel with the national system. When I need help, I don't need to rely on having to wait for your agent to call Your back. They have a customer service phone number; every time I call a helpful representative always helps me right away. 4. When I called their phone number today an AI agent answered me in Chinese. Of course I didn't have good attitude with an AI agent and demanding to speak with a real person. The AI kindly asked what I needed, I answered it impatiently. To my surprise, the AI agent completely understood what I requested and repeated what I wanted and told me what I requested did require an actual agent and would transfer me right away. Wow. I was blown away by the Chinese AI Agent. It understood me and did not waste my time.

Never knew I could switch to another medical Advantage plan called "Clever" which provided me…read more$105/month to buy groceries at TS Emporium. Thanks to Allie who helped me doing the switch.

I have been with KCAL Insurance for decades, and I have always had a great experience…read more Jessica is knowledgeable, professional, and highly experienced in her work. She answered all of my questions, addressed all of my concerns, and always responded to my emails and messages within 24 hours. I highly recommend Jessica to anyone looking for excellent insurance service. She truly cares about her customers and provides outstanding support. Thank you, Jessica, for your excellent service. Keep up the great work, and God bless you!

I had an outstanding experience working with Barbara Lin. She is professional, courteous and very…read moreknowledgeable in Medicare program. Once insurance option is selected, she completed my application form in no time and handled / explained everything with incredible efficiency. I highly recommend her to anyone looking for an honest and dependable insurance agent!

Alison is amazing. Truly worked wonders to find me the best possible option for my individual…read morehealth insurance plan. I have referred several friends to Alison as well...and all have thanked me. Highly recommend!!!

Where do I begin? To…read moresay my experience with this broker has been frustrating would be an understatement. I was originally enrolled in my health insurance through her back in 2017 by my former partner. After our separation, I needed to explore more affordable options since my financial situation had changed. Naturally, I contacted my insurance provider, Anthem, directly to discuss cancelling or modifying my plan. To my surprise, I was told I could not make changes through them and would need to go through my broker. That's where the difficulty began. When I attempted to contact Ms. Gordon, I was met with a voicemail stating that I needed to provide my credit card information just to speak with her. She would not answer questions via email or text--only through a paid phone consultation. This immediately raised concerns for me. I was trying to cancel my plan and transition to a different provider, Kaiser Permanente, and did not feel comfortable sharing my credit card information in that situation. Given today's environment, I believe it's reasonable to be cautious about providing sensitive financial information--especially when I was not trying to make a payment, but simply cancel a service. Interestingly, my former partner--who originally set up the policy--confirmed he was never required to provide credit card information just to communicate. It seemed that once my intent to cancel became clear, the process became significantly more difficult. Eventually, after I informed her that I had already secured new coverage independently, she reached out to me. During that conversation, she attempted to get me to state that she had enrolled me in the new plan, which I declined. At that point, I had deliberately chosen not to work with a broker due to how complicated the cancellation process had been. To be fair, when I spoke directly with Anthem, they were helpful--until they realized I had originally signed up through a broker. That experience made it clear to me that consumers can enroll directly with insurance providers and may have more control by doing so. In hindsight, it felt as though there was little incentive to assist me in cancelling, especially given that brokers often earn commissions tied to active policies. Whether intentional or not, the process felt unnecessarily obstructive. I'm sharing this experience as a caution to others: if you work through a broker, your insurance provider may direct you back to them for support--even for basic account changes or cancellations. That can create an added layer of difficulty when you're trying to make decisions about your own coverage. As a client for over seven years, I expected clearer communication and more flexibility--especially during a time when I needed to make a change. At the very least, alternative ways to communicate (email, basic support, or a receptionist) would have made a significant difference. Due to this experience, I plan to file a complaint with the California Department of Insurance so the situation can be reviewed.

Topco Insurance has provided me with excellent services. Everyone whom I spoke to on the phone was…read moreprofessional and courteous. Susan Chang in particular was very efficient in getting me the quotes that I needed and was always very expeditious in replying to any questions. I look forward to continue working with Topco Insurance in the future for all of my insurance needs. Top shelf indeed

An insurance company with a very good service attitude and a very professional can help me solve…read moreall insurance problems, including business, cars and housing. And it is cheaper and more comprehensive than other companies! In particular, car insurance is more than 30% lower than that of my last company, and they will patiently tell me every project to maximize the most suitable protection for guests!

Sid Barnett is a knowledgeable, focused, goal-driven professional as well as a people friendly…read moreindependent agent of MARSHALL Life and Financial Solutions, INC.  Sid and I had our first meeting in August of 2019. Sid took down my financial statements and my goals and went to work. He customized and presented to me a couple different individual investment plans to suit and meet my personal needs.  He spent much quality time with me and even later on met with myself and one of my sons to further discuss these customized investment plans he had put in place for me. Sid continues showing honesty and transparency in conducting business transactions. He has no hesitation whatsoever meeting with any family member, your CPA or other business professional to further discuss, explain, strategize any concerns you may have to better serve your needs. Sid's positive attributes of openness, honesty and transparency has earned him not only my respect and my trust but also the respect and trust of my entire family. To further validate this, my son informed me that I no longer have to run any of my business transactions with Sid by him.  He says Sid has my best interest at heart and will advise me as to the best and most productive investments programs as if investing for himself or his mother.  Sid has good moral values and ethics. He makes you feel important and confident no matter the size of your investments. He guides you and shows you how to set a goal to start planning or to continue making smarter financial investments for a better future for yourself and/or your heirs. Sid will continue to be my lifetime financial advisor and has started advising other family members as well. Therefore, I highly recommend Sid for your financial planning investments and other programs as described on MARSHALL life and Financial Solutions, INC. website. Sid can be reached at (951) 704-9422. He also has my permission to give my phone number to any present or future clients who may want to know more about him. Marie Adams

I contacted this office because their information appeared on paperwork related to my policy…read more During my conversation, the agent made negative comments about the insurance professional I have worked with for years, which I felt was unnecessary and very unprofessional. Based on my one interaction, I was disappointed with how the situation was handled and would not recommend this agency.

Another 5 stars for this wonderful agent ! It's all true Jennifer is amazingly helpful , went above…read moreand beyond to help with my insurance needs. When moving from a broker with farmers she was able to save me over twohundred! On my 6 month policy!! I have life, home ,and auto with Jennifer and won't go anywhere else ! They have a dedicated staff and are always willing to help ., and get this she will answer your calls or call you back !!! Amazing!!! Thank you Jennie !!! So if your looking for an honest , reliable, helpful, upfront broker who takes her job seriously. You found one .

Jennie and Fabiola are the best in the business ! They work well to get you the best service you…read moreneed. Amazing customer service. Best deals in San Bernardino county! I highly recommend all my family and friends to Jennie:)

I had such a great experience working with Patty to get my life insurance. She was very helpful,…read morepatient, and made the whole process easy to understand. I really appreciate how she took the time to answer all my questions and make sure I felt comfortable with everything. My mom has also been working with Patty for years, which says a lot about how trustworthy and reliable she is. I'm so glad I decided to work with her too. I highly recommend Patty to anyone looking for someone who truly cares about her clients and helps them find the right coverage for their needs!

Yes, this financial specialist were amazing. My advisor - JC, he's amazing & does explains…read moreeverything we need to know. TFA did my living trust review & we were satisfied. Perfect! I don't normally trust anyone specially in regards to our financial savings. But through the help of JC , we (husband & me), we believe in him, trustworthy. He spends time to explain to us word for word in a matter that a layman person will understand.

Wow! I cannot say enough fantastic things about Mach 5 Insurance Services! From the moment I first…read moreconnected with them, it was clear this wasn't just another insurance company; it was an experience defined by professionalism, incredible knowledge, and truly outstanding customer care. For years, I stuck with another broker in the Westminster area, primarily because it was a default recommendation from a real estate agent. That experience, frankly, was a nightmare. Our previous broker was unresponsive, and when our insurance company tried to block us from renewing our coverage, citing an "unlivable" roof (despite us having repaired it years ago and providing proof), that broker was the absolute worst to deal with. They wouldn't respond until our coverage had already lapsed and we had to scramble to find new insurance. To add insult to injury, they then tried to charge us for a renewed coverage we never agreed to! All that to say, when we finally made the switch to Mach 5 Insurance Services, it was a NIGHT AND DAY difference! Emails and phone calls are responded to incredibly FAST, which is a breath of fresh air. We worked primarily with Shannon, who is the office manager and hands down the most professional and competent insurance agent we have ever had the pleasure of working with. We love Mach 5 so much that we decided to switch the policies for both of our homes over to them, specifically requesting a change of agent so that everything would be handled by one office and with their team of honest and responsible agents. Even when it came time for our annual renewal, Mach 5 worked diligently with us to ensure we were getting the best bang for our buck. If you get the chance, I would recommend anyone and everyone to go with Mach 5 Insurance Services! They are truly exceptional!

Just got my homeowners insurance set up through Mach5, and the whole process was seamless. Shannon…read morewas amazing -- super helpful, patient, and honestly just a joy to talk to over the phone. She made everything feel easy and took the time to walk me through the details. Highly recommend working with her if you get the chance!