This hotel is very clean! The people are friendly and very helpful. If you want a delicious…read morebreakfast, Holiday Inn is where it's at and this hotel did not disappoint. If I were in the area again, I'd stay here. It's right next door to a Texas Roadhouse which makes finding dinner easy.

I will never stay at this IHG location! I was recently traveling for several days when my mother…read morepassed away. I had booked through the app month previous so I used the app to cancel. I was told they would forward my email and the manager would get back with me. I later learned that I was marked as a no show and my money for 2 rooms would not be refunded. Only if I had given them 3 days notice I could have been refunded. Like I really could have known 3 days in advance my mom would pass away?! Really??? Very cold hearted person the manager is. I know it was in her control as to me getting refunded. She knew I had contacted IHG through the app! I have been a long time customer of IHG and it's heartbreaking that someone (the manager) can be so greedy and take money away from the customer for a company that would have been fine without it! Unreal!! I would also like to add that not only did this hotel keep my money but IHG did not give me points for said money because I was, what they call, a no show even though I DID contact the company through the IHG app on that morning about my situation! I was even given a case number!!

Nice property in downtown Amarillo. Very in demand. Very friendly and helpful staff considering the…read morevolume of guests during our stay. Aside from the hospitality, I am guessing the kickback hour is a big draw as well. They are also pet friendly. We were on a roadtrip to Colorado and decided to spend the night on our way back. There were 2 tour buses when we arrived and it looked like we just missed the crowd at check-in. The front desk folks were an epitome of Texas hospitality. Friendly, laid back and the ladies just made us feel so welcome. We were given 3 drink coupons each for kickback hour. Our 2 queen room on the 2nd floor didn't have much of a view but it was homey and quiet. Kickback hour was busy but staff were surprisingly very accommodating. Their margaritas will give you a buzz. They have hot food items, soup and a salad for the complimentary light dinner. For those that have not stayed at a Drury Inn before, the kickback hour is similar to Embassy Suites' evening reception, but WAY better. We slept surprisingly well, considering the hotel's proximity to the highway. We had no problems with the ac either. Breakfast was better than your typical hotel breakfast with a bunch of options. We did not get to use the other facilities because we had to head out early. This was our first time staying at a Drury property. I'm normally a Hilton and Marriott girl but I'll definitely choose Drury if there is one available in my future destinations. We also appreciate the military discount they offer. Thanks for a memorable stay!

My stay had a few positives, but overall the property felt dated and in need of attention. The…read morehotel is showing its age, and several areas could benefit from upgrades and better maintenance. One of the biggest issues was the lack of consistent air conditioning throughout the building, which made common areas feel uncomfortable at times. I also found the terrace layout inconvenient since there are no stairs providing direct access, making it less practical than expected. Unfortunately, the room had a funky odor when I arrived that never completely went away during my stay. While the staff was courteous and the location was convenient, the overall experience didn't match the quality I expected. With some renovations and improved upkeep, this hotel could be a much better place to stay.

Don't understand some of the comments here, but can't dispute their experience either…read more Stayed here for two nights on a business trip. For a seven year old hotel, the place shows remarkably well. Common areas are nice. I never had breakfast but each morning many others were. The bar was a great touch and well attended and stocked. Cheryl was great behind the bar. Front desk was good as well. Friendly and always smiling. Christian was excellent. My room was large, clean and comfortable. The partitioned workspace/living area was nice. Shower had good pressure and temperature. Finally, there are 6-7 restaurants in the parking lot or adjacent and safe to walk to. I'll stay here again. Don't hesitate.

Hair! After…read moretraveling all day all I wanted to do is sleep until I found a huge ball of hair in our bed. I did get fresh sheets for both beds from the front desk. The bathroom floor was also sticky for some reason.

Wow! We are on a 10 Day Rd. trip at different hotels and this has been the cleanest most organized…read morehotel yet. We will definitely be coming back here again. The staff was amazing at the front desk and our rooms were so nice. Everything worked like it should which was a relief. Great place to stay.!

You need people who act like they want to be there. One particular woman at the front desk was so…read morebusy she couldn't even look up from her computer, took her at least 5 min before she even looked up to acknowledge we were standing there. When she did finally look up she didn't say I'm sorry for the delay, or apologize or anything. Just looked at us like we were just an annoyance in her life at that time. She had an attitude and was NOT friendly at all! She didn't smile and was very rude! My friend asked her what time would the bar open? Her response was NEVER, again friend asked will it ever open and her response was NOPE. I will never stay there again. Honestly, we went in and out a lot and not once did we see her smile in the 2 days of staying there. It would probably be in your best interest for your hotel by getting rid of her. I didn't catch her name because she didn't have a badge on. She was working the desk on Monday the 23rd of March at 4:00 in the afternoon. I could give a description of her but maybe you can figure out who she was by the date and time. Also, if you advertise a bar it should be open. Ridiculous!!!! I'm sure this will never make it to the right people because it looks like there are a lot of complaints about the check in process.

Unbelievably disappointed with this hotel. And I barely ever write hotel reviews, but this one…read moreneeds to be said. I spoke to the front desk about it, and she said that the hotel needs a remodel. That doesn't help me at all, so she would have to talk to the manager about how disappointed I am. I thought that I booked the nicest room, which is the two bedroom suite with a king bed, two queens in another room and a sofa bed. Upon arrival, I was happy with how nice it looked, that they had dishes and pots and dish soap. But the carpet is gross, the couches were really dirty, and even the lamp has stains. I didn't want my family to take off their shoes and we even used our own blankets. My son needed another blanket at night and when he went down and got one at around 11pm, the blanket has a huge hole in it. On top of everything else, the blanket wasn't even right. The next thing was the fire alarms going off every little bit around 6am. Apparently someone left the stove on and there was smoke on the third floor. I could forgive this if it was the only thing, but on top of everything-- this was a very upsetting time. The ONLY reason they got any stars at all is because I didn't see any bugs. Adding that even the bagel at breakfast was moldy.

*Definitely has roaches, they tripped our outlet and then came crawling out when we hit reset…read more This honestly could have been a nice facility, but, due to the fact that it's so ill kept, I'm knocking stars off my review. Booked our stay because we are military traveling for a PCS and it's a pet friendly hotel (with deposit per pet). However, everything is dirty. Just walking around the hotel, there is stuff all over the carpets (lint, pieces of paper, crumbs, I don't even know), smears on the linoleum (probably from pets or small spills, but you would think a day later they would be cleaned up), and don't get me started on the pool. We took our kids for a swim and someone's yogurt parfait was sitting on the chair and it was oldddd. The hot tub isn't working and the water is stagnant and nasty. Dead bugs in it and looked super cloudy. One guy actually said he asked someone about it and they apparently said they would come "turn it on," but never showed up. Probably for the best. The bathrooms next to the pool are trashed. Toilet paper everywhere. Someone took a huge poop in the women's room and it either didn't go down, or they didn't bother to flush. The outside gazebo looks beautiful though. They have a very nice set up where you can grill and hang out. Maybe the lady at the front desk was having a rough day, but I went to ask for pool towels because, surprise, they weren't stocked, but her demeanor honestly made me feel like a burden for even asking. I didn't even bother mentioning the hot tub like I was going to. The fitness center is... lacking. The treadmill won't even turn on and I had to mess with the elliptical settings to find one that didn't say error. Not sure about the bike, I didn't try it after I got the elliptical to work. They have exactly 11 dumbbells, no water in the jug or wipes in the dispenser, and it's apparent that someone didn't clean up after themselves because there were paper towels and a wadded up regular towel just sitting around. They do offer guest laundry, but it's not free and you can't use your own detergent, it's preloaded. Each load costs $2.50 per washer and dryer. Our room is a decent size. We have a kitchen with a ton of empty cabinets, a handful of dishes, and almost a full sized fridge. I'm happy about those things! But the pull out couch was pretty awful and my poor husband ended up sleeping there with our daughter. There was food in the couch when we opened it up. Our sink had men's leftover beard trimmings and our shower had someone else's hair still. Our room has splatters all over the wall from God knows what abd the carpet is stained. I feel bad letting my toddler walk on it. Don't get me wrong, I've stayed in some sketchy places before, but for $300 for one night? No thank you, it's just not worth the price.

This would be a great place to be if someone would do something with that maintenance man he's so…read morerude got in my face with his finger so so unprofessional if it had not been for August the main manger there I would have definitely took my 1000 dollars some where else and still thinking about it if you want to pay someone 1000 dollars to get talked to like a dog by the maintenance man go for it but as far as staff there in the office and even housekeeping was so nice and sweet towards me someone really needs to let that guy go for real before someone messes him up and I sure wouldn't want anyone like that on my payroll period thanks again to the other staff you guys were awesome and I pray you get a new maintenance man before everyone leaves

Stayed overnight after a very late check-in. I was lucky to find a parking space near the front…read morelobby entrance. The employee at the desk was very nice and efficient. Got a room near the lobby, so we didn't have to walk very far. Upon entering, I noticed a slight musty smell, and the carpeting was dirty in some spots. Other than that, the room looked fine. I called the front desk and asked them to send a can of deodorizer to the room. A can was delivered within 5 minutes. I liberally sprayed the room with the deodorizer, and it helped a lot, so much that we couldn't smell that musty odor anymore. Extended Stay has a kitchenette stocked with pots, pans, silverware, etc., so that someone could temporarily set up a homestead and be able to cook "at home." Since we were going to continue our road trip to Los Angeles, we didn't have the need for the fully stocked kitchenette. Beds were comfortable, bathroom was clean and fully stocked, and the shower water pressure was perfect. The air conditioner worked well and it wasn't the source of the musty odor. If all you're going to do is sleep here overnight, I would recommend staying at Extended Stay America. It's OK.