ZERO STARS!!!! LaCollina was HORRENDOUS!
A group of friends out to celebrate three birthdays .... What a disappointment!!! In a nut shell:
· The service was UNSAFE and APPALLING!
· NONE of the staff wore proper face masks (they were sporting plastic face shields only - sometimes and sometimes not)
· Expensive for the SUBPAR food received
· The restroom was unusable
· Will not recommend or ever return
The details - sorry it's a long read, but it has to be said. There was so much wrong!!!
Our server was terrible! (I don't know his name ... he never introduced himself.) We had to flag him down to ask for everything - from ordering drinks, appetizers and salads to ordering dinner and requesting more water; which we had to do multiple times. Finally, we were able to order and then we waited. Our main entrees took about an hour to appear. Needless to say, I was very hungry by this time and super excited to see some food. I ordered the Cavatelli ai Funghi Selvatici (Wild Mushroom Ragout) for $22. It was very underwhelming and not worth the money. There were less than 10 pieces of thinly sliced mushrooms hidden in the bowl of pasta and the taste, at best, was fair. Nothing to write home about, that's for sure.
Our server NEVER came back to check if everything was ok, if anyone would like freshly grated Parmesan cheese on their dish or more water or another drink perhaps? After we finished eating we had to flag our server down and ask him to bring out the cake one of the ladies made for our three birthday guests. (She also brought individual ice cream cups to go with the cake - more on that later.) She did not bring candles due to the whole Coronavirus thing - Good idea ... probably shouldn't be blowing on a cake that everyone is going to eat, just sayin! Well, our server brought out the beautiful triple layer chocolate cake with candles and he lit them. Some of us had a very brief discussion about the candles - what to do ... should we try and "fan" them out with our hands? It was decided that one of the vaccinated birthday girls would blow out the candles. She blew out all but one and before she could get that last one out, our waiter picked up the cake and BLEW OUT THE LAST CANDLE HIMSELF! Thank goodness he was only wearing a plastic face shield with no mask or he would have never been able to get it extinguished. WHAT?!?!?! Are you kidding me?!?!!! Has he not heard of this mysterious virus that has sickened and killed a whole lot of people?!?! But you can rest easy; because he told us it is against the Food Code to serve the individually wrapped ice cream cups. Thank goodness he is looking out for our safety!
Just some other tidbits:
The toilet wouldn't flush. We reported this to our server who knew immediately what the problem was; he commented that the "chain thing fell off again" or something like that. So, this is a known problem. I'll give them the benefit of the doubt that this issue had just started that evening - who knows! An employee from the back went in to fix it and it broke again.
All of the ladies I have spoken with, were not happy with the dining experience we had last night. A couple of the others have reviewed our outing at LaCollina on Yelp and Google.
The owner's response to the Google review was interesting and very un-customer focused. The response was: "Not sure why you say food was mediocre when you finished every single drop of it on your plate. We accommodated your cake request but we cannot accommodate you bringing ice cream since it's not recommended by health department. Hope to see you again, at least you liked the live entertainment. And you're correct stat does not wear masks, we wear face shields."
Hummmm ... I wonder what the Health Department's stance is on restaurant employees blowing on your food.
I did look up the State of Michigan's Orders and Directives for gatherings and face masks. I was 99.999% pretty sure the plastic face shield is not an appropriate face covering. Maybe the owner will read my review and do something about the improper face coverings his staff is occasionally wearing - or not.
FAQs for the March 5, 2021 Gatherings and Face Mask Order
Website --- https://www.michigan.gov/coronavirus/0,9753,7-406-98178_98455-553410--,00.html
Q: How is face mask defined under this Order?
A: Face mask means a tightly woven cloth or other multi-layer absorbent material that closely covers an individual's mouth and nose. Medical or surgical grade masks are included within this definition.
Scarves, ski masks, balaclavas, neck gaiters, plastic masks, and chin shields do not provide sufficient protection and are not considered "face masks" for the purpose of this Order.
Q: May a face shield be worn in place of a face mask?
A: No. The CDC does not recommend the use of face shields as a substitute for cloth face masks. However, a face shield covering the eyes, nose, and mouth can be worn in addition to a cloth mask if desired. read more