I would have been glad to give them five stars, especially after how they coordinated with hospice…read morefor pickup, etc. However, sadly, they dropped the ball after we tried to contact them. Our mother died on a Friday and there was no one at their office to let us know what the next steps should be. On Monday, we physically went to their office and was told it would not be until possibly the end of the week before they could cremate but they would call us. NO CALLS. Another weekend went by and back to their office on the following Monday. It is now 10 days since my mother's passing. They "thought" the cremation took place on Friday or Saturday but not sure. They would call and let us know. Suffice it to say no calls or communication. Went there today 8/22 (she died on 8/08) and was told they have been very busy and didn't have time to call us. We finally picked everything up today after putting up a little fuss. It is so sad that during this most trying time Kraft Sussman dropped the ball and created more stress and heartache.

The venue is nice and intimate. They were very accommodating to let us come early, have flowers…read moredelivered and set up 2 hours before the service. They are very short staffed and the whole time I was planning the service the phones were down, maybe 1 out of 8 times I called I was able to get through, so this made the process a bit more frustrating, luckily I was a bit more removed from the loss (father-in-law) so I was able to be patient and plan it for my family. If you have suffered a devastating loss and don't have anyone to help you plan it, this is not the place for you. If you want to do something simple, have people who are willing to help and have control over the entire experience, this place may be right for you. When they tell you, you have the option to create a slideshow, you have to create the entire thing and bring your laptop in, not a USB drive. They do let you come in a day early to test out your slideshow and make sure it works, and When they tell you to bring your own laptop in a day early, make sure to do so, and not bring in a flash drive (I cannot count for a different circumstance in which the funeral Director or IT people are on hand, but for me, it was kind of a learn on your own experience and we were not able to be successful. They have an entire set up where you're able to plug your own laptop in and it should be able to play something on their TVs, but you cannot usetheir computer/laptop. So make sure you have a laptop that can connect via HDMI. We did not. We only had a MacBook that has USB-C connection and they had no solution for us. We were unable to play our slideshow, and that is a bummer. Outside of the technical issues that could've been fixed by IT, the only other issues we ran into were short staffing, we never spoke with the funeral director. We had another lady, Janelle, who was very kind and as helpful as she could be, but not the correct person who is in charge of things who can answer questions or get any IT things done. She told me they were incredibly short staffed. So I was trying to be as understanding as possible. This is a very sensitive and difficult time in somebody's life so my opinion is that places like a funeral home should have things sorted, planned and able to run smoothly. We did a simple memorial, came in early and decorated ourselves. Purchased and had printed everything ourselves. This is a wonderful space for a memorial service, especially if you know the ropes and are able to do it all yourself seamlessly. If you're looking for a place to help handle everything for the loss of a loved one, we cannot speak to the cremation or help picking out caskets or urns, but as far as helping plan our memorial service there was nobody to help, so again, depending on what you're looking for this could be a great choice or a regrettable choice. Overall, we are pleased with the facility. It was very clean and easily rearrangeable. Janelle was very accommodating and kind and had a calm demeanor. She did help calm me down at one point where I was getting a little upset and I appreciate that. My intention was not to make anybody else feel bad but in these delicate situations stress is a hard emotion to deal with when you want everything to run seamlessly to honor your losses loved one.

The service was flawless, the director Dana was amazing from start to finish, having to plan from a…read moredistance she made it seamless and easy and reassured me everything would turn out beautiful and it did. Her team Roland, Armani, and Keyon's and Maria were all amazing they showed empathy, sympathy, and welcomed us all in gracefully. They all did amazing and we are forever thankful to have found them. Highly recommend this place if you're wanting to give your beloved the farewell they deserve. From every question to every detail they were able to bring it to life even the last min request without hesitation or complaint they didn't make us feel like a burden. Thank you Serenity Funeral Home and Dana for everything. The price was decent and Dana was willing to work with your budget and offer different things or ways to help meet that. Well worth every penny spent.

When my Dad died I was in shambles. I didn't know what to do or who to call. I made one phone call…read moreto Andre Bailey who I'd known since high school and he handled EVERYTHING. He got my father together in Las Vegas and got everything squared away for him to be transported to North Carolina where he was born. The staff at Serenity Funeral home made one of the hardest times in my life so much easier. I could never thank them enough.

The GENUINE care and compassion that every single person here shows is truly remarkable. They treat…read moreyou with the utmost kindness and compassion that is truly needed during heartbreaking times like this. They helped us every step of the way from the planning of t We had my son's viewing and cremation done here (separately from the celebration of life) for his close friends and family and it was honestly so beautiful. It gave everyone the ability to see him one last time, say their goodbyes and grieve together in a very comfortable, peaceful setting. In the hardest of times God placed compassionate people right where we needed them.

Highly recommended. Sean Winn was very professional and compassionate in assisting us with the…read morecremation of my wife's father.

I highly recommend everyone to visit this funeral home before making a decision anywhere else…read more Peter was so accommodating and kind. It was so homely and price was amazing. I LOVED PULIDO!! Personal circumstances didn't allow us to have mom's service there but she would've loved her service there. Thanks Peter!

Professional staff, very reasonable prices. Clean premise…read moreand has a courtyard for outside funerals. They pay attention to detail. Peter and Shayla are very caring.

A family member recently passed away and his service was handled by Inspired Life- I was not apart…read moreof the planning process. However, the service was beautiful- staff was super friendly and accommodating, along with the environment being clean, calm and comfortable. Thank you to those at Inspired Life that helped my family during a difficult time.

These people are amazing, and I have been remiss in writing this review…read more The team helped me with the arrangements for a family member, AND they did all the paperwork for the death certificates. Step by step, they were thoughtful and kind. They understand the complete process and provide important information to make decisions. AND, for the last year, they have checked in on me: on holidays, birthday, and over the weekend, the 1-year of my loved ones' passing. I am stunned at how kind they have been through the process and over the last year. I highly recommend them.

The process was handled with compassion & understanding, questions were answered promptly &…read moreprofessionally. I would not hesitate to recommend this business.

My mother recently passed and I have never dealt with any death to be quite honest so I wasn't sure…read morewhere to start. I inquired in a few places around the city but I will say Vegas Valley Cremation stood out. My mother wanted to be cremated, never wanted an open casket or anything like that so going with Vegas Valley Cremations made the most sense. Other places around town really charge you for any little thing. Here at Vegas Valley they are straight forward, give you all the details and they were surprisingly quite fast with the process. They took care of everything. My mother urn is beautiful and we could t be happier.

This is a diamond in the rough. I never knew this place existed. What a warm welcoming staff. Shout…read moreout to Justin. What a great asset to your buiness. He was sufficient on all our need. My cousin set up this memorial for her grandbaby. The kids were very impressed with the beauty of the honoring of there loss of thier babygirl. I highly recommend this place. Bless this place and please bless our baby Zayla and Family.

My family and I browsed and inquired with multiple funeral homes but no other company was able to…read moreaccommodate our requests for my father's funeral. We had a Buddhist ceremony so it was not just an ordinary ceremony. Everyone was so helpful and welcoming from the very beginning. We felt so comfortable and everything went so smoothly, we couldn't have ask for a better funeral to honor our dad. I highly recommend their services! Thank you everyone at Giddens Memorial, we are so blessed to have found you !

Palm SouthWest mortuary did a phenomenal job in representing my friends amazing celebration of…read morelife. From the organization, to the setup, to the staff's attention to detail. I've never seen a more beautiful celebration of life ceremony.

Thank You to Mr. Reed and His Team…read more First, I want to extend my heartfelt thanks to Mr. Reed and his team for their wonderful service. From start to finish, everything was handled with such care and professionalism--it was truly worth every penny. The entire planning and transaction process went very smoothly, with excellent communication throughout. The location itself is beautiful, very clean, and offers plenty of parking space, which was a big plus. Mr. Reed and his team made sure every accommodation was taken care of. We felt fully supported, and our departed loved one was honored with the utmost respect and dignity. The banquet setup was perfect, and the way they arranged the memorabilia display for our loved one was truly amazing. Every detail we discussed was brought to life just as we envisioned, and the day of the service went flawlessly. We were even assigned two incredible coordinators who kept everything on schedule and ensured that we were always informed about what was happening next. Their presence brought peace of mind during an emotional time. We have absolutely no complaints--everything was beautifully set up and executed with such thoughtfulness. Although this is not our first time using Palm, previously at the Southwest location, Mr. Reed's team went above and beyond in every aspect of this experience. We are deeply grateful. We also used palm mortuary cemetery.