Sorry it took me to long to write this. My Family and I lost my little brother in September of…read more2025, It was such a shock to our entire family. While looking at funeral home options, every one of them was trying to upsell us and had the most outrageous pricing. All of the big name funeral homes were treating us like we were just another number and looking to profit. When I came across Care I knew immediately they were the right choice. When I spoke to Courtney on the phone I explained everything to her. You could genuinely hear the emotion and empathy in her voice. I explained to her that the hospital didn't let us see my brothers body for whatever reason. She was not happy about that and neither was her husband Aaron. Aaron assured us that if they were the choice for us they would get my brother before closing that day and we would be able to come and see him the very next day, And that is exactly what happened. Every promise they made to us they delivered on it. Arron, Courtney and Anastasia made such a difficult time in our life a little bit easier. They walked us through the entire process and gave suggestions where needed. When I arrived the day of the funeral they had already set up the flowers for us and the room looked beautiful. During this hard time we forgot to bring a belt, socks and shoes for my brother. On the day of the funeral I remembered and asked Aaron if my dad and brother brought the shoes, socks and belt, he told me no but he went out and got a belt and socks for my bother himself. I could not believe that he cared that much. While our mind were scattered and not in the right place he didn't want to add to our stress, So he went out and handled it for us to make sure our little brother was taken care of. I Will forever be grateful for that. I was the first person to arrive the day of the funeral and was scared to go see my little bother, Aaron walked me into the room over to my brother and put his hand on him and told me " Its ok you can touch him" When I did, He took a few steps back and let me have some time with my little bother. Aaron this moment will stick with me forever. Thank you for being there for me. I Could go on forever about Care, Aaron, Courtney and Anastasia but I'll end it here. Choose Care and they will wholeheartedly put your family first. Thank you to the ENTIRE Care team, my family and I will forever be grateful to you all.

I don't know where to begin, our. First of all we were there for pre-planning which of course is…read moreeasier when you're not dealing with an immediate or r unexpected death. We did not want our adult children to be left with the burden. I have been researching for a couple years on and off and learned so much. Do you know not all companies have crematoriums on site. Some are not even in the same state.Care Cremation and Burial has both refrigeration and crematorium on site at each of their locations. This business is family owned and run. It's hard to believe their prices and offers. From the time they pick you up you are 100% in their care. We had questions all answered easily. We purchased what we wanted without any upsell and left there very happy. Be sure to include them in your search.

The GENUINE care and compassion that every single person here shows is truly remarkable. They treat…read moreyou with the utmost kindness and compassion that is truly needed during heartbreaking times like this. They helped us every step of the way from the planning of t We had my son's viewing and cremation done here (separately from the celebration of life) for his close friends and family and it was honestly so beautiful. It gave everyone the ability to see him one last time, say their goodbyes and grieve together in a very comfortable, peaceful setting. In the hardest of times God placed compassionate people right where we needed them.

Matt D'Oruo, the Funeral Arranger, made today's meeting doing the paperwork easy to go through for…read morethe transition of my relative. I highly recommend Matt and his company for all your loved ones final needs. Give them a call today!!

TLDR: For $1600 I would not trust them with your loved one's…read more My Mother passed on 2/13 and it took over a month and a half before she was even shipped to me. Poor communication from the arrangers and poor time management (closed all weekend) made getting my mother a lei and dress to be cremated in stressful and difficult. Once that was done I was told over the phone that I would receive emails when mom "entered the queue " and then when that was done I would also receive another email with a tracking number (I live in NC). I wait almost a full week before emailing on the 3/16, asking what the status of mom was. Again, I received a phone call letting me know that she hasn't entered the queue yet, but did receive her Lei and dress. I wait until 3/26 with no confirmation of what the heck was going on with my mom. Again I received a quick phone call letting me know that apparently mom has been cremated and this whole time I was waiting for an urn. I asked to speak to the director as this I felt was a failure of communication. Instead I was passed to a (thankfully) more competent arranger, not the director, who apparently miraculously found an urn for my mother and was able to ship her by end of business day. I feel like someone forgot how to send an email in 2025 and that is insane. I'm posting this here for others and as accountability for them to improve on their communication with out of state families.

I worked with Isabela and I would like to recognize her for the exceptional care and support she…read moreprovided throughout this difficult process. She was extremely helpful, compassionate, and empathetic, while also showing tremendous patience in assisting me with all of my needs. Highly recommend Vegas Valley Cremation.

The process was handled with compassion & understanding, questions were answered promptly &…read moreprofessionally. I would not hesitate to recommend this business.

In March, I helped plan my childhood friend's service, for his family, and Mr. Bailey and his team…read morewere amazing every step of the way. Andre wasn't pushy or salesy like some other funeral homes we visited -- he listened to our budget and helped us choose the right package without trying to upsell us. When I noticed some photos missing from the slideshow, Mr. Bailey immediately redid the whole thing to include them, which meant so much. He checked in with us often and made sure everything ran smoothly. My friend's mom felt so comfortable with him -- you could tell he truly cared. They also have a great space connected to the funeral home for a celebration of life gathering, which made it convenient for family and friends to come together afterward. Mr. Bailey went above and beyond for us, and I'm so grateful for the compassion and professionalism he showed during such a difficult time. Highly recommend.

The service was flawless, the director Dana was amazing from start to finish, having to plan from a…read moredistance she made it seamless and easy and reassured me everything would turn out beautiful and it did. Her team Roland, Armani, and Keyon's and Maria were all amazing they showed empathy, sympathy, and welcomed us all in gracefully. They all did amazing and we are forever thankful to have found them. Highly recommend this place if you're wanting to give your beloved the farewell they deserve. From every question to every detail they were able to bring it to life even the last min request without hesitation or complaint they didn't make us feel like a burden. Thank you Serenity Funeral Home and Dana for everything. The price was decent and Dana was willing to work with your budget and offer different things or ways to help meet that. Well worth every penny spent.

As of now, I have not experienced this business directly, thankfully. However, I purchased their…read morecremation services in 2002 and am unable to reach anyone on the phone numbers provided in the contract and online. I just want to confirm the contract is still good so my family knows what to do. Any help would be appreciated.

My experience with Desert Memorial has been the absolute worst. Unfortunately, we lost members of…read moreour family within seven days of each other. Alexis the manager, perhaps is absolutely horrible. He's rude. They treated us as if we were not even mourning the loss of family members. He lied several times And then figured out a way to dismiss us and our feelings during a consultation for my grandmother they're overpriced for what they're offering. I can't believe they're even allowed to treat people like that. I wouldn't recommend this place to anyone. In fact I feel as if they should be shut down. We decided that we didn't want service there because how unprofessional and the way they treated us and the ones we lost. Don't even waste your time by inquiring. It's a horrible place.

I did not want to deal with the formal, stuffy, somber stereotypes of a traditional…read morefuneral/crematorium. Green Farewells is no-nonsense, casual (but not so much that they don't take the business at hand seriously), and, especially surprising, they didn't try to upsell me. They were always available and very nice to converse with.

Anyone who knows me knows that I'm not a fan of the funeral industry…read more However, Alexis and Lennette were a pleasure to work with. They were very professional, caring, and respectful with my mother who had just passed. They answered all our questions in a timely manner and always had an open line of communication. We selected aquamation for my mother and were pleasantly surprised at how eco-friendly it was and how excellent their prices were. (Most of the places I researched online wouldn't even list their prices.) Safe to say that we were very pleased with the outcome. I would highly recommend Green Farewells to anyone who is looking for an eco-friendly way to handle their recently deceased loved one at a great price.

I picked Simple Cremation for my husband because of the wonderful help we had when my mother-in-law…read morepassed. Unfortunately I did not have that same experience with my husband. First they had his birth date and his date of death wrong on the paperwork. They tried to blame thier people that picked him up from the hospital. But I received that paper in an email from the hospital and everything was right on it. Then I was asked if I'd like a call on the day he was to be cremated. At first I said no. Then said yes I would like a call. They asked several times and I said yes every time. I never received that call. On his memorial page again they had his birth date and date of death wrong. I had to call so they could update it. I was also told it would be about 10 business days barring any unforeseen problems. It was 14 days. With no call to explain any delays. I have recommended Simple Cremation several times in the past but will not do so going forward. I was so disappointed with the whole experience. I know I'm probably just one person but this was my husband. Someone I spent 40 years with.

There aren't enough positive stars available for my review!!! My Tony passed away 18 days ago and…read morethis is the most stressful and jarring experience of my life!!! Totally unexpected!!! Every step of my process was handled with such a loving and caring staff I'm STILL amazed and continue to sing their praises!!! I was made to feel comfortable in ALL aspects with my decisions. No hidden fees, EVERYTHING was explained, and I left feeling satisfied with my choices. FANTASTIC experience in such a tragic situation!!!

Horrible service. Very unprofessional customer service. For this business to have absolutely no…read moreempathy sympathy among just plain hospitality is unacceptable. Never again. From upper management to the person at the front desk. Absolute disgrace.

I originally spoke with Sophie and the phone and she showed compassion and empathy for the loss of…read moremy sibling. I unfortunately have had to make a couple of these calls to find cremation places and I always choose the business off of how they actually care. A lot of them are all about money and don't care. My sibling was at Davis but they are pricey so this is their sister company and half the price. Sophie wasn't there when we went but we met with Lauren and she was so nice and explained all the pricing and we picked out a beautiful urn for my brother. Also I sent the obituary to Lauren for memory cards and she made beautiful memory cards and actually detailed it using stuff from his obituary. A lot of care went into everything and we would definitely recommend this place.

I recently lost my wife. A devastating death from ALS. We signed with Neptune 4 years ago and my…read morewife was brought immediately to Lake Mead for preparation upon her passing. At first I was a little upset as I felt Neptune was dragging its feet to complete the process and acquire the appropriate paper work and certificates. I spoke with the FD who is also the Neptune Vegas manager and learned the government was involved with NV state laws controlling when our loved ones will be available, Of course ! Even in death the government is looking out for us ! lol ! Since my Itinerary differs from what the government knows whats best, it was dragged out not to my satisfaction. The FD made some calls and was able to speed up the cremation and had the certifications issued. Neptune understood my anger and went above and beyond to rectify the state's absurd way of operating. 5 stars for Ms Jones and her staff.

Very disappointing and uncomfortable experience…read more I recently had someone from Neptune come to my home, and unfortunately, the experience was very uncomfortable. From the moment she arrived, I felt pressured and was disappointed by the way she handled the situation. She rang my doorbell repeatedly and then used my Ring doorbell repeatedly as well. By the time I was able to get to the door, she was banging on my door. I understand that she was there to discuss the arrangements and obtain a signature, but I did not feel that this aggressive approach was appropriate, especially at my home. What was even more upsetting is that after she left, I noticed that my welcome sign, which had been on my front door, was missing. I cannot say that she took it because I did not see her do so, but the timing was concerning, particularly because the only reason she seemed upset was that I did not sign the paperwork. This experience left me feeling uncomfortable and pressured during what is already a very difficult and emotional time for my family. I believe customers should be given information and time to make an important decision without feeling intimidated or pressured into signing something immediately. I hope Neptune takes this feedback seriously and addresses how representatives approach customers in their homes.