Closed as of November 2024. Was my goto gym in the mornings but now no more. Have to use planet fitness now and im.not a fan read more

Very bad experience here is why: Yesterday became a new member and was told an email would be sent to me. I was called later in the day by a trainer who set an appointment today for a free evaluation. However, the "welcome" email was never received. When I went to the appointment I was denied entry. I asked the trainer if they would honor the appointment and he found that my email was not recognized because there was a clerical error in the spelling of the email during the application. The intake processor who made the error was sitting right next to the trainer while he was saying this but did not apologize nor did either of them acknowledge the inconvenience. Instead of making a correction and an apology they told me to call their HR department for requesting a correction. I was sent home. I am never returning, this is is not poor Customer Service this is an abomination. read more

The young Hispanic woman at the front counter needs a lesson in customer service and how to greet incoming and outgoing guests as she is rude and has RBF. She doesn't welcome guests, and either her head is down in her phone or she just outright ignores your presence. I would fire her. The other employees at the counter don't seem to have this problem and overall it is a good gym with decent people. Not a fan of how they removed all of the paper towels... read more

I went there to work out the other day, and had some questions on using Silver Sneakers to become a member. I think the person helping me said her name was Jilly, hope I spelled it write. She was very friendly, professional, and patient. She got me set up, and now I can go to LA Fitness to workout. Thank you for your help. read more

Early mornings are my favorite. 5a-7a Little to no one inside working out. Usually the same 10-15 ppl. Empty machines, allows you to zone out and get your workout in. Love the women's locker room and sauna area. Usually clean and empty. Most of the front desk workers are friendly and greet you when you enter and leave the gym. read more

LA Fitness - Gym - Trainers Near Me - Indianapolis, Indiana

The best LA in Indy!! I've been selfishly keeping this location a secret. It's the cleanest fitness center I've been to! The morning cleaning staff is awesome sauce..so much so I'm always thanking her for what she does "You are appreciated" in my Tupac voice! Members have been good at cleaning up after themselves and respecting each other's space. There are multiple sets of dumbbells ranging from 2.5 all the way up to 100+, not sure of the heaviest. DB's are in 2.5lb increments..YASSSSS! This location also provides 2 sets of preloaded EZ curl bars in 10lb increments 20lbs - 110lbs. Multiple benches that move from flat to various degrees of incline and fully seated minus the weird incline on the seat (never understood why some benches do that) There are 2 smith machine, 3 squat racks, numerous bench press setups including a couple for decline, 5 dual cable machines..lots of other fabulous pieces of equipment. I could go on and on about this place but you get the idea, it's great!! On the downside, they don't have a racquet ball court. Besides that everything else is sweet! read more

LA Fitness - The playground - Trainers Near Me - Indianapolis, Indiana

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It's not often I get to check out a brand new LA Fitness. So clean! I don't know if this design/layout is nationwide, but if it is, they should rethink it. It's tiny compared to the older clubs. read more

Tony and I joined LA Fitness about a month ago. This is the first time we've actually come to do something. This is a beautiful facility. The ladies locker room is clean and bright. There is plenty of room for people to walk and for those in wheelchairs to maneuver. The pool is beautiful. It's cool, but not too bad. Just get in and you'll be fine. They have many types of exercise equipment, some are upstairs and some are on the main level. The workers all seem to be nice and willing to help in anyway they can. If you're looking for a gym to workout in, you might want to come and check out LA Fitness. read more

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I just joined this gym last week. I've been everyday since. Staff seem friendly and knowledgeable. Very clean, not too busy to where there's no equipment available. Locker rooms are very clean and well kept. The pool is clean and so is the hot tub. So far I'm very happy with this location. read more

Black Male just strolled through the ladies locker room unannounced. When I called the front desk from the Sauna they told us he was an Employee. I was admit that is not acceptable, especially unannounced. If our privacy can not be protected, we dont need to be here. We were getting out of our swimsuits after swim class. LA said this is acceptable and maintenance often enters... I said NEVER without announcing themselves. When My Male Employee gave me my Club Tour he left me at the door of the women's locker room, he entered the pool via the mens locker room. There were several females that could have walled her through should she needed her hand held. Unreal. read more

Finally got the motivation to make it back to the gym and I chose to come to La fitness again!! I came in this morning and was told no managers were working so I cannot sign up! I will not return to la fitness! read more

I've had my account frozen since March...just trying to ride out the dumb stuff. Last week, I inquired as to the enforcement of their mask policy and, upon hearing the answer, informed them I would be cancelling my account. I already paid for the last month so I decided I'd use it. The last two visits, the manager on duty gave me flak when I just pulled my hood around and covered my face which, FYI, works just as well as most peoples' cloth masks but that wasn't good enough, for him, as evidenced by him asking me "Why (was I) being a dumbass?" What the hell has happened to the business world when "leadership" calls a customer a "dumbass." I understand that many customers are dumbasses but, when I was coming up through the work ranks, vocalizing that fact would never have flown from an an employee, let alone a manager. That's piss poor leadership. I'm sure corporate appreciated hearing that, refunding my full last month, and receiving the promise that LAF would never get another dime, from me, ever again read more

The equipment is new and always clean when I use it. Locker rooms are always kept up. Overall a nice space and gym. Staff seems to change a lot. Other guys I knew staff by name but here it's always a new face but they seem nice. My wife gets irritated that trainers try to set up evaluations with her ever month or so but I get the sales aspect. If it was more reasonable maybe but just a money pit. There is way to much information online to learn about the same stuff these people try to teach. The classes are fun and can help in mixing up routines. read more

This has been my favorite LA Fitness location. Always clean and well kept. Came to Tracy's spin class (she is PHENOMENAL BTW) and we were having some technical issues. The speaker in the cycling room kept going out. Went to the front desk to ask if they could help... nope... not even an "I'm so sorry for the inconvenience " nothing. Didn't even get up off their butt to come pretend like they care. The spin class rode for an hour without music. That takes some mental toughness. We killed it. But a little professionalism would've been much appreciated from the staff. read more

Jalen Patton is AWESOME! He greeted my friend & I as we walked in the building. He gave me a tour of the facility. The facility was very clean! I live in Carmel & I've looked up reviews on how the Westfield gym isn't known for having a clean facility. I'm truly considering driving the distance just to have a peace a mind. Great job Jalen. Thanks for the great experience. When I do sign up, I will drive to your facility to join. read more

This place is ridiculously bad and inept constantly. No management. No ownership of problems. No resolutions. Zero customer service. Anyone can park in handicapped parking any time unchallenged and if you complain to the front desk person they just look at you. Overheated every day of the year winter and summer. Canned LAF music/commercials blasted on the floor and in the locker rooms so loud the 90% of paying members who are wearing headphones can't tune it out even if they turn up their personal headsets full blast. Daily different untrained teenager at the front desk claim they don't know how to turn the speaker volume down. If you go in during a class in their one spin room, prepare to be blasted by that music/session leader, too due to the classroom doors being propped open. All men's locker room tv's tuned loudly to ESPN (with no close captions). Lights burnt out for months. I had to call the board of health once because a backed up men's toilet flooded the entire restroom floor all weekend and it was left open and accessible with an inch of sewer water. No check of equipment to see if it's working. Some scum members keep stealing the spring clips that make cable equipment useable. After a month of them missing, the manager for that quarter either thanks you for letting him know and does nothing or says he has to check with the equipment manager (for a $3 clip?) and nothing happens then either. They're at the WalMart 2 minutes away. I bought and installed at least 6 myself before I got tired of doing their job for them on top of what I PAY MONTHLY for my membership. Why is this not checked and resolved DAILY? What few employees who are there are usually grouped up front yucking it up with each other when they should be resolving problems immediately, not months later, and walking the floor to return weights and equipment to their proper place and working conditions. Only positive is it's clean, weekdays. Weekends the trash bins are overflowing and not emptied. The Pendleton Pike LAF has none of the above issues. Go there instead. read more

LA Fitness - No spring clips so machines are un-usable. An unresolved issue here every day. - Trainers Near Me - Indianapolis, Indiana

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I'll admit this gym has great potential. It's clean, it's new, and all of the cardio equipment have TVs attached. So what's the problem? Why is this gym not meeting it's full potential? The staff. To me, the staff has always been friendly. The huge issue here is multiple times I have overheard the trainers and other associates make snide remarks to each other about individuals who are just starting out on their fitness journey. These snarky comments include everything from the weight of the gym goers, to flat out laughing at them over their technique. It's hard enough for some people to get to the gym, the last thing they need is cruelty from the gym staff. read more

The E. Washington Street location needs better management and reliable staff. I arrived at the gym at 5:00am on Friday, October 11th. There were several people standing in front of the building and also sitting in cars waiting for the doors to open. They never did! People started leaving around 5:10am. This location is approximately two minutes from my house so I really didn't want to drive across town to another location. So, I decided to call another location to see if they could contact someone to see if they could figure out what was going on and if someone was on their way to the Washington St location. No luck with that idea. The young lady said, "it's 5:00am...my manager isn't answering his phone. Must be sleep." Asked if there was a regional manager who we could contact to file a complaint and was told that she didn't have that information. I spoke with another person who was waiting and he informed me that this used to happen all the time on Sundays at this location. I along with about 20 other people left by 5:30am. read more

Now that the newness has worn off, so too has some aspects of the cleanliness. The janitorial staff does a good job in the locker room, but they could do it a little more often - the place is a pit early in the morning until they have been through. This morning in the first minute I was in the pool - I was the first one and the water was still - I found a "wipe" on the bottom of the pool, something that was probably a large metal hair beret, and some kind of beetle swimming around. I asked at the front desk if someone could call me today and address my concerns, she took my information and said she was going to have the Regional Manager call me. No one called. read more

I am repeativitly getting emails from LA Fitness addressing me by my first and last name saying I have missed payments in my membership. I have never been in an LA Fitness. Someone signed up in my name, with my email, while I was overseas in the military. LA Fitness has been completely incompetent in dealing with this. The first time I called stating my situation they said they don't sent emails. I called back after a private session was booked in my name. (Then they said someone must have the same name, highly unlikely as I have only met 3 other people with my first name and no one outside my family with my last name). LA Fitness said they would remove me from the emails. I get another email and track down an unsubscribe link and click the slections to unsubscribe. I am still getting emails. In all I have gotten 10-15 emails I. The past 2.5 mths. I can't believe a company can be so incompetent that they can't figure this out. I can't imagine using them as a gym if they are this difficult to stop getting false emails from them. read more

nice and clean! equipment plenty! don't get no better!

Wish I could give zero stars. DO NOT SIGN UP FOR THE PERSONAL TRAINING. You will be lied to over and over again. Listen to the horror stories. I wish I would have. It would've saved me a lot of money. read more

Super super clean! All equipment is fairly new and it doesn't get very busy so you can always expect weights to be open. I find staff to be friendly to me as well as others I've talked too. read more