I absolutely love taking Pilates classes with Stef! She is an incredible instructor--very professional, patient, and always pays attention to every detail. She explains each movement clearly and makes sure everyone is doing the exercises correctly and safely. Highly recommend her to anyone looking for a great Pilates instructor! Stef creates such a positive and motivating environment in every class. I always leave feeling stronger, more energized, and happy. She truly cares about her clients and adjusts the workouts to fit all levels. read more

I've been a member for quite a while, and unfortunately this location has steadily declined. The biggest issue is the customer service at the front desk. Many of the staff come across as unwelcoming and dismissive rather than helpful. Simple interactions often feel like you're inconveniencing them instead of being a valued member. A little customer service training would go a long way. I also had a frustrating experience trying to cancel my membership. I was repeatedly told to wait for a manager who never appeared, which gave the impression that the process was being unnecessarily delayed in hopes that I would give up and leave. I left for about three minutes to walk back in and see managers just sitting around. Whether intentional or not, it made for a very poor customer experience. Another challenge is how crowded this location has become, especially with large groups of local high school students. During busy hours it's often extremely difficult to find an available machine, making workouts far less productive than they should be. Overall, this location feels poorly managed. The staff morale seems low, management doesn't appear very engaged, and recurring issues don't seem to get addressed. The facility itself has potential, but it would benefit greatly from stronger leadership, better customer service, and more attention to the member experience. read more

LOVE LA FITNESS AS A WHOLE, this review is for the newly hired inexperienced and narcisstic Pilates teachers, Kate (Aussie), Rita and Nancy. Took Kate's class again today thinking she might have gotten some updated education yet unfortunately she didn't. I will re-emphasize, that Pilates is SUPPOSE TO BE A CALM & RELAXING environment, with derp breathing, happy music and soothing teachers voices to give guidance on the exercise and form, as needed NOT TALKING INCESSANTLY! No one has explained this to Kate. She TALKS NON STOP THROUGHOUT CLASS WITH NOT MORE THAN 1 SECOND BREAK and no music! The last class I took with Kate was basically a mat class. Guess she was told to use the reformer as that is why it's a reformer class and now she does yet in a very unbalanced and awkward way. Today's class with her was 30 minutes of standing butt exercises with 5-10 min arms. She isn't able to balance the class it seems. Kate could benefit from taking a class with Master Teacher, Stefania. Stefania, a true expert at reading her audience, and 15 yrs experience, takes in consideration participants age and fitness level. Suggesting and advising adjustments for injuries or limitations! Stefania balances difficult and easy exercises for all body areas to give a full body workout. ALSO, today Kate left the class early to talk to mgr instead of waiting until the class left, which was rude. I had to do her job by advising a young lady who barged into our class while we were all still in it and explain to her re: class etiquette which is to wait outside until we are truly finished with our class. read more

Always go to this gym. Very spacious Kind staffs and easy to hop in and out. Stone is helping me out with all the guest and admin stuff and I appreciate his help with assisting my dad and guests to sign in. read more

LA Fitness - Gyms Near Me - Irvine, California

Machines are nice, but your location's sauna reeks ;( pls fix it soon. it smelled really bad I couldn't stand the stench inside.

Had an appointment set up to see a rep about a membership and was seated. Ended up waiting for over 45 minutes while 6 reps at the front desk just chilled and talked. Shit service, and the audacity to ask for surveys on the way out from others is crazy. I hope this gets highlighted read more

Two years ago, I purchased a three-year membership for my 76-year-old mother for just under $1,000. I fully understood her age, and I only agreed to buy it because the salesperson promised I could transfer it if needed. That promise was the key factor. After just one month, my mother couldn't continue due to health. When I asked to transfer it to my husband, they refused. Management denied the promise, saying the salesperson is gone. Instead, they only offered to postpone the membership for a fee. I explained my mother won't return at all, yet they gave no other solution. It's now been two years, and they still have not resolved this. I feel misled, as I would never have purchased it without that promise. read more

Been going to this gym for sometime, and am always greeted with a smile and hello, which is nice, as I can imagine saying that over and over would get old I gotta say, the upgraded leg room is legit. The new setup gives you more options, and plenty of room, even during busy times. The locker room is decent, but the towels are out a lot, and the faucets in the sinks never seem to read my hands are there, so getting water to wash hands is annoying. Trainers are friendly and will give advice if asked, and not pushy, bugging you during your workout to discuss if you want training or not. Music isn't too loud to interrupt my headphones, and the songs aren't terrible if I forget em. I'll def keep going, as I could use the work (Not sure how to respond to comments, so I'll do it here. Paper towels being stocked, and working sinks are not "Unique needs" I was kind on this review, and your response makes me want to change that. Be Better!!! read more

LA Fitness - Front of the building!! - Gyms Near Me - Irvine, California

I will avoid this location from now on and won't recommend anyone here !! The front desk staff dont even care. I've been waiting there for 20 mins just to get my account set up and apparently the staff at the front don't even remember me waiting and lied to my face when i asked just because i'm the onepass user and they won't get any sale from me ? Such a horrible experience and ruined my whole day ! read more

Update: The chemical smell in the men's sauna has been long gone. New Issues: There are many wall clocks in the gym. Two of them - one in the men's spa and another one in the swimming pool - are late by around 5 minutes. I wish all clocks were synchronized especially for aqua fitness classes. During aqua fitness classes, instructors provide their own music, but the problem is the gym-wide music is also played in the swimming pool area, which conflicts with the instructor's music. I am wondering if the gym can turn off their music in the swimming pool area. read more

Never leave reviews for gyms and honestly the Westwood LA Fitness I used to frequent was a mess. To my shock, this location was the friendliest and cleanest gym I've ever been to; and I've been to many. Everyone at front desk always says hello and the general manager personally introduced himself. The members here are a little community too. I must recommend. read more

The LA Fitness Barranca location is a beautiful facility, but my experience with the staff and management in March 2026 was unacceptable. I was sold a membership under misleading circumstances, had an annual fee slipped into the contract without it ever being mentioned in the sales conversation, and was then met with a confrontational response when I tried to address it. The sales rep who signed me up, Stone, never mentioned the annual fee. During our conversation I clarified the pricing directly. I asked if the membership was $34 per month, with first and last month paid upfront, plus a $25 initiation fee, and the ability to cancel at any time. Based on what he told me, it sounded like a straightforward month to month membership after the initial payment. I asked for time to think about it, and he pushed back with "what else do you have to think about?" and encouraged me to sign up immediately. I was then rushed through more than a dozen signatures on a tablet. The annual fee was never mentioned in conversation. It was buried somewhere in the contract terms I was hurried through signing. Had that fee been disclosed verbally, it would have changed my decision that day. When I later noticed the charge, I called the gym and was told I would need to come in person to speak with someone. When I arrived, I waited nearly 45 minutes before being helped. Stone eventually called me over and denied misleading me, then brought over the manager, Robert Whitney. The interaction started professional but quickly became confrontational. I explained that failing to disclose a mandatory fee during a sales pitch is deceptive and that I was prepared to file formal complaints if the charge was not refunded. His response was, "I don't respond well to threats." After some back and forth, including him lecturing me about how "we're a business," it became clear he had no interest in resolving the issue. I told him the interaction had been terrible and that I was done with the conversation. His response was a scoffing, "Yeah, I'd agree." Be cautious dealing with the sales staff at this location. Ask directly about every fee and do not let yourself be rushed through the contract. My experience involved high pressure sales tactics, incomplete disclosure of fees, and management that was dismissive when the issue was raised. I have filed complaints with state and federal consumer protection agencies and disputed the charge with my credit card company so others do not have the same experience. read more

BEWARE! Deceptive practices and terrible management here. I was on a month-to-month PT program and texted to cancel it. The PT manager, completely ghosted me for over two weeks. When I finally confronted him in person, he didn't apologize--he just said he was too busy. He lied straight to my face multiple times, claiming my cancellation was fully processed. When I told him I hadn't received any confirmation email, he lied again, claiming their system frequently fails to deliver emails to Gmail accounts. So, I demanded to see his computer screen with my own eyes. My program was not canceled at all and it was set up as a 5-month commitment without my agreement. When caught in his lie, he tried to shift the blame to the VP. My next automatic billing date is right around the corner, and they are still refusing to fix their fraud. I even got the message from the manager claiming that the VP had canceled it, but it is still not canceled. This place will literally tamper with your contract behind your back and lie to your face to steal your money. Never, ever sign up for a PT program at this gym. Absolute nightmare! read more

Literally my favorite LA Fitness of the moment, and I've been to them all in Orange County. This location is clean, spacious, and very enjoyable to get a workout in. I love how the weight room has enough benches for many to lift without having to wait. I have only been here a couple of times, and have yet to check out all the machines because there are so many. I love the grass area in the middle, where we can get mobility and ab workouts done. I simply just love this gym! Parking can get busy, but it is a big lot so you will always find parking. Happy lifting! read more

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LA Fitness removed the paper towel dispenser near the bathroom sinks because people were using the towels after swimming (that's was the reason given by one of the staff). Now there are no paper towels after washing your hands--only an air dryer that many people avoid. As a result, members walk all the way to the front with water dripping everywhere just to reach the only paper towel dispenser, which was out of towels today. This creates a clear slip-and-fall hazard and a serious liability issue. Wet floors throughout women locker room are only a matter of time before someone gets hurt. Saving a few rolls of paper towels is not worth risking injuries. Poor decision and worse execution. read more

LA Fitness (Crossroads) in Irvine does not disappoint! Over the past few years, new managers have come on board that really care about the gym, the programs, and member needs. I am grateful to the manager Robert especially. While he is professional, knowledgeable and kind, he is also a great problem solver. A few months ago I wanted to do more than Pilates and he educated me on all the new programs. He helped me upgrade my membership plan to add the Glute Room and 50-50, which I absolutely love and highly recommend to anyone that's looking to kick it up a notch. I can see the changes in my body in a few short months, and I'm feeling really good physically and mentally. Another great thing about LAF are the coaches. Pilates, Glute Room and 50-50 coaches share their expertise with us while providing great workouts that are challenging and fun. If you're looking for a first class experience, stop by LA Fitness at Crossroads. Again, you will not be disappointed. read more

I was looking for a gym with a lap pool to stay in swimming shape for my periodic snorkeling trips in the ocean. Back in 2023, I went on a 3-day in a row snorkel trip at 3 different islands without having been in the pool in 6 months and that was not cool! Don't do that! If you are going in the deep ocean--you need get your swim muscles in condition for at least 2 months--once a week swim beforehand. 4 months in advance is better. Best time to visit a prospective gym is 5 to 7 pm Monday and Weds. This is the busiest time of the week and you can see if the equipment you like is available, classes available, and if you can handle the crowds? I stopped in on Weds at about 5 PM dressed with a white dress shirt and tie, dress pants and shoes--and it was packed here. But not so busy that you could not do what you wanted and the pool had room for a couple more swimmers. I told the front desk that I was not a member and wanted a tour. Then 3 different people asked me if I was member? Including one woman behind the desk that asked me twice a couple of minutes apart if I was a member? They then introduced me to the manager who sat me down at a desk and asked a bunch of questions and made notes. He had an accent that made it difficult to understand everything he was saying but I made like I understood what he was saying. He also had me stand up and perform a physical fitness test right there at this desk in the lobby. One of the seminal tests he gave me was to stand straight with feet together, don't bend knees and see if you can touch your toes. I do this at home with some knee bend but I failed his lobby test--I could not touch my toes! Boom! He concludes I need a gym ASAP! You do it at home--if you cannot touch your toes without bending your knees--you need LA Fitness!! If you can touch your toes--you can be an instructor at LA Fitness. He then toured me around the gym pointing out some equipment that he likes--some I have never seen before. I was a gym rat when I was younger--but they have some cool things now thanks to AI... He showed the Pilates studio class in session and touted the benefits. I told him that I thought Pilates was for women--but he corrected me and told me how a man invented in during WWII and that he in fact was a class participant and I should seriously consider Pilates classes because it will help me touch my toes and give me a few more inches. I definitely can use a few more inches... Last we finished up with the pool. He went over the monthly prices that I thought were very reasonable: $40.00 a month all clubs in California, cancel anytime, pay 1st and last month up front. He offered me a 7-day in a row consecutive free pass and I asked him if I can hold that until I am ready to commit that week? He said he would email me his contact information and the pass information for when I wanted to use it but I never received anything from him and it's been a couple of weeks. At some point I will followup on this. In the meantime--I am working at home on touching my toes. read more

As someone who is newer to the gym, LA fitness has made me want to be more consistent. The staff are always friendly and helpful. All the equipment and amenities at this location are kept clean, which I appreciate! I'll definitely be sticking to this gym for a while! read more

The equipment is well organized, and up-to-date. However, the temperature of their pool is too cold. It triggers my procrastination.

I came in and Richie was super helpful and friendly. Awesome gym! I would totally go again.

I've been a regular member here - for over 20 yrs. overall, I appreciate the space, the equipment, and especially the staff. One moment in particular stood out positively--one of the team members promptly and respectfully reminded a member to put their shirt back on. That kind of enforcement matters, and I noticed it. That said, I do want to share something that's been affecting my experience lately. There's been a noticeable increase in people filming or live-streaming their workouts. I completely understand social media is part of modern fitness culture, but as someone who comes here simply to exercise, decompress, and move in peace, it's becoming distracting and uncomfortable. I'm not looking for a content studio. I'm just trying to work out without worrying about being in someone's video or navigating tripods and phone setups. If there were clearer boundaries around filming--or designated areas or times--it would go a long way in preserving the environment for members who just want a straightforward, respectful gym experience. I genuinely like this location and the staff, which is why I'm sharing this feedback thoughtfully. I hope it helps. read more

Came in with a 3 day guest pass and upon arriving, front desk staff was super welcoming and helpful! I was given a tour by one of the sales counselors which I think was super helpful as I am new to LA Fitness. The environment was super clean, machines didn't look outdated, and I absolutely loved the new lift room! So glad I chose this gym for my 3 day guest pass! 100% recommend, very beautiful location! read more

Yup, just as expected, I visited this club after my experience at the other location and they were super nice and activated my friends guest pass with no issues. This location is the best! Wanted to take the time to give them a second 5 star review. Thank you to Allen at the front desk and Naomi who activated my friends pass when the other La fitness didn't. read more

I will never need another gym ever again. I have been coming to this gym for 4 years and I've only seen it change positively. The amenities, the staff, and the selection of equipment, has only changed for the better. They have this huge new weight room that looks so sleek and modern, makes my workouts so fire. The staff are always so helpful and friendly too. Love this location! read more

The team here is so friendly and helpful. Naomi and Robert went above and beyond to help us feel comfortable!

I try to talk with the new MANAGER OF OPERATIONS @ crossroads and what I got was been ignore and treated in a very condescending way. Way to react to someone telling you there is multiple hazards situation from lack of maintenance. Maybe I should give a call to OSHA. So once again!! Same situation from 3 years ago, and a year ago. machine down for months, dumbbells nowhere to be found, and now since the new remodeling new ROUGE benches with loose bolts or completely off the padding. Good luck trying to find dumbbells. Never seen a gym with broken machines for months, and lack of maintenance. OHHH YEAH I SHOULD GO TO ANOTHER GYM BUT THE CONVENIENCE OF LIVING 5 mins from it. Btw I add a start but that's a negative start read more

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Used the app to get a guest pass for a friend, been a member since 2021 never had an issue with VIP guest passes. Omar decided to charge us $20 for the FREE guest pass. I asked where to see their policy but he said he did not have access to it, only the manager can. Why isn't an employee allowed to have access to a simple policy is beyond me. He told us to wait in the lobby because he had to take a conference call... Even though you pay for whatever highest membership they offer. Lied about everything when I signed up with this gym, I do not recommend. read more

Visited with a guest pass and was welcomed by Sina. Large gym with wide range of machines and classes. Can be busy at times though, so important to get timing right read more

Sina is amazing and is always willing to help when I have questions or need to change my plan. He's been great in aiding my fitness journey.

Came in with a guest pass and was told I can not use my guest pass because it does not include the child care. So I asked if we can just pay for it. The Front desk receptionist was a female with curly hair and opted in trying to sell me a gym pass without letting me try the fitness center or giving me a tour. The ONLY option was to purchase a month to month membership. Suggested I cancel it after. Worst sales/customer service ever. Didn't bother to offer a day pass so I can purchase or let me use the guest pass. Like most gyms do for first timers. Will definitely be going elsewhere. read more

Kathy is an awesome yoga teacher. She does not rush from one pose to another. She tries to demonstrate and see if the yogis can do the pose before she moves on - very relaxing! read more

LA Fitness - Front - Gyms Near Me - Irvine, California

I occasionally come to LA Fitness locations using my boyfriends guest pass. Sometimes they ask for information (name, email) and on rare occasions they take a picture. When we came into this location, they asked to see my ID. coming to the gym, i didn't take my wallet with me. i asked if a picture would work and they said they need to see a physical ID for me to workout? didn't know yall were selling vodka crans... what if i was a kid with no drivers license, how would that work? so i went home and got my ID. just out of curiosity, my boyfriend and I went to a different LA Fitness location...they didnt even ask for my name! i just have a hard time believing that they ask all guests to bring their physical ID to workout at this location. i'm wondering why they specifically asked me for my ID. not a great policy, especially if it's not being enforced at every location or communicated to the guests attending the gym. i don't want to be a karen about the situation, but it did not feel right, and left a sour taste in my mouth. read more

May 1st, went to this gym in the AM. Still signs posted "no large bags on workout floor". However, there were large back packs and bags throughout the gym. I had to step over 2 or 3 large bags. Either take the signs down or enforce the "no large bags on workout floor". So simple yet this policy is not enforced. Signs first went up in Sept 25...... read more

Lana was great she has helped us out signing up for membership and had explained everything to us very well

really enjoy all the facilities and classes provided at this gym! I love going to the yoga classes and using the machines. everything is well-maintained and pretty clean. The staff are always friendly when I walk in and helpful when I need something! read more

Came in today with a guest pass, Sina was really helpful, showed me around the gym and they have a lotta equipments definitely recommend it.

Front desk employee Aaron was rude and unprofessional I (had) been a member of LA fitness almost 10 years and am over it. Off to EOS. I have one issue with billing and he tells me to get a day pass. Never giving another $ to this company again read more

So much to say about this Gym because I used to run this location. The reason why I moved up to California before I became a actor. This is Irvine crossroads which is the luxury LA Fitness besides signature club at Michaelson.. first we were told that we would have a yearly fee that we will have to pay and we were told that would be $54 per member and then we do like 6 months after we start the membership that charges would come. They actually put the fee through nine days. We were never told that because we signed up we paid $254 to sign up for me and my wife membership but nine days out that we get hit with another $119 bill. Then when we call about it, they yell at us they get smart with us. and told us we can cancel our membership that we already signed up anyway so we lost the money which was crazy. So I go in and the operations manager gets the attitude and gets very aggressive, and it was to the point where it made no appearance for him to be that rude and I'm sitting there like why are you being rude? You weren't even there when the guy sign us up because the guy didn't tell us that there was a fee that would be due in nine days because if you tell people sign up for their membership that in nine days they're gonna get a $54 annual club fee on top of them signing the first month last month and deposit they're not gonna do it. No one was signed our membership if they knew that they were gonna hit them with a fee that quick we hadn't been into the gym and we had already paid 254. Didn't you hit us with another $119.09 days after today that's almost $500 plus that we pay to sign up for a membership and then we also told them that we were not interested in doing the personal training assessment or anything so they called me and my wife phone 20 times telling us that our membership Wood had not been fully set up we're thinking that the membership is messed up and now they're trying to get us to do personal training and we didn't wanna do it. So I keep getting a call saying this is Tyler from LA Fitness. You haven't sent your membership or such a membership up and was like oh something wrong with your membership and call back like this person. I wanted to yell that I didn't wanna do that if you can't take us off, but also you know y'all called us about 25 times which I never once called us before y'all took the annual fee out. They only started calling us after the annual fee was taken Out so then I call about that to think about is that I've bend to this club I was in this club in 2014 August 2014 is when I started and it was by far to clean this club that you can go to because the corporate people come there and it's a very very clean Club that Club now is so dirty. It's the most dirtiest club that you will find besides going to some of the clubs in LA are the orange block. It is nasty. There's dirt everywhere I mean not just dust is dirt everywhere. Everything is ran through. There's no 5 pound weight plates. They don't clean up. They don't walk through and put the weights up. Nobody's wiping down anything it looks like a nightclub inside there because there's bags there were in all people are doing just stand around and talking all they're doing the sign of people up. They're not taking care of the Club. We literally have been to that club five times maybe six times since we had a membership we haven't even been to a LA Fitness because of how dirty this club is and it does not make sense that it's like that and the reason why it's like that because they have people that in the club they don't care about the club. I've never known that LA Fitness ever will reach a point where they hire people that don't won't work with people that don't want to take care of the customer and keep it clean and give hospitality and when I tell you, it's just a mess read more

LA Fitness - Gyms Near Me - Irvine, California

I returned to the gym hoping to resolve the pilates/cs24/ glute membership issue, only to be told by the general manager that refunds are not an option as I've already charged despite calling in advance for a hold. Even more frustrating is that only an operations manager can process cancellations, and they had already left for the day, this was around 5:30 PM. That means no one can cancel memberships outside of a narrow time window, which is incredibly inconvenient for members who work during the day. After several visits and multiple unanswered calls, the only resolution offered was to place my account on hold for the next month (since I'll be out of town). I was also told I can still book classes, but only by coordinating with the staff directly not through the app. This adds another layer of hassle... Overall, it's taken way too much effort to get a partial solution, and I still feel like the issue hasn't been fully addressed. LA Fitness really needs to improve its customer service and internal processes. read more

My family and I recently experienced the most blatant racism we've ever faced at the Irvine LA Fitness, and I feel it's important to share this publicly. We've lived in Irvine for over five years and have been members of this LA Fitness for about a year. Until now, we've never had an issue. The General Manager, Robert, refused to allow my sister to enter with me as a guest. He claimed my membership type didn't allow guests because it is provided through my Veteran insurance program. I calmly responded that she could instead use the 7-day pass. His reply shocked me: "Oh anyone can do that. But since she said she would start a membership on the 1st we are not going to take the 7-day pass because we would have to sit down with her and give her a tour and we're not going to do that." At the time, multiple staff members were standing around with little to do, so the excuse made no sense. My sister had even been a previous member at this same location and already has a paid personal training package with one of their trainers, Jed. Robert didn't even bother scanning her code to see if her membership had already started. Instead, he became aggressive in both stance and tone. What makes this worse is that earlier the same day, my white Veteran friend with the exact same membership type was allowed to bring in a guest with no problem. That's when I realized we were being singled out because we are Black. I plan to file a complaint with the California Civil Rights Department, but I also want this to be public so others know what we went through. If you are Black or a person of color considering this gym, please be aware--you may not be treated with the same respect and fairness as others. read more

LA Fitness - Morning check in with white person. No problem. Afternoon check in with black person, and it's a problem. - Gyms Near Me - Irvine, California