I've been coming to this Planet Fitness for about 3 months now and honestly have had a really good experience so far. The gym is always well maintained, and you can tell the staff here actually care about keeping the place clean. I constantly see employees wiping down equipment, cleaning around the gym, and making sure everything stays organized. The front desk staff are also really friendly. They always greet you when you walk in and usually say goodbye when you leave, which is a small thing but goes a long way in my opinion. I don't expect much from a gym besides a clean environment, working equipment, and decent staff, and this location does all of that well. Another thing I've noticed is that the members here generally have pretty solid gym etiquette, which makes workouts a lot more enjoyable. It does get busy during peak hours, but that's pretty normal for almost any gym. Overall, this has been a great location for me and I'd definitely give it 5 stars. read more

Echoing other comments, very clean and staff are always friendly but lately seem to have a problem with the AC. It's been getting very warm especially in the summer months and it's harder to get a workout without feeling faint and overheated read more

kept telling me to do everything on the app when the app was telling me to come in person and the woman i talked to told me to come and the guy did not know how to upgrade to black. he could easily talk to the woman who came and went back to office without talking to me. read more

Friendly and courteous service as soon as you walk in unlike other gyms I been to in the past, this located gym on Shaw and Clovis Ave, the former Longs Drug building. Membership dues are very reasonable and affordable, especially for seniors that are part of Medicare which means their basic membership is free, a Silver Sneakers perk. Lots of equipment to use during your workout, stair master, treadmill, free weights, cables, etc. Sanitizer stations available throughout the gym. Massage chairs, red light therapy as well as a hydro massage is available after your workout. Clean and spacious gym read more

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Terrible costumer service from Serena at the front desk. Came with my mom as a guest and she did not know how to scan a guest in and asked for help. Little patience and seemed irritated the whole interaction. Apparently had to tell my mom she needed to know how to do this next time which I clearly told her ok but I guess she felt the need to repeat that to us 3 times. No one behind us the whole time so I didn't understand her rush. I thought the whole point of someone at the front desk is to help the paying costumer but she clearly doesn't understand that part of her job. read more

Staff is super friendly at this location, but I most likely won't be coming back due to the lack of A/C or air flow at this particular location. I overheat easily, especially when working out, and not getting proper A/C while working out is a huge bummer in my opinion (especially in the summer). The PF membership pretty much isn't worth it to me if the gym doesn't even come with decent fans to cool you off. I do like the spaciousness of this location though. Parking situation is okayish; you have to park and walk a bit far to get to the Planet Fitness, which is in the middle of the plaza. Wish I enjoyed this location more. If they fixed the lack of A/C, I'd give it another shot here. read more

Honestly, worst showers of all planet fitness. I wanted to wash up after my workout and with these 2 droplets of water I probably took 3 hours in there. Never again. Go to the Costa Mesa one lol. read more

If you go to the gym to work out privately, quietly, and with no disruptions, this is the place. The guys and gals who work here are relaxed, kind and helpful. The gym is clean, smells fresh, where everyone cleans up after themselves. I'm just learning to try some new equipment. I was thirsty so I grabbed a gatorade and paid less than a dollar for it! This place is magical. Best gym around. read more

Planet Fitness - Empty - Gyms Near Me - Tustin, California

Easy fun to sign up codes for ppl to sign up for dollar Couldn't be easier but they been to fix bathroom read more

Okay so I want to give a shoutout to the staff and also their only trainer which btw is free to get the training just book a class, and your all set, her name is Bridgette I think I spelled it right idk lol but anyways it was fun joining her classes and having her walk me thru every workout and the support was great, also the gym is nice and clean, if u have black card membership u get discounts on water and Gatorade , they also have free to use equipment in the front desk I recently just transferred to a local location since I moved but I will miss this place for sure! Thanks for everything planet fitness @park Ave :D read more

Planet Fitness - Treadmills with tv super fun - Gyms Near Me - Tustin, California

The managers already know their male employee has been harrassing me for over two years. They don't want to do anything concrete about it, just ineffective scolding and slaps on the wrist. This is also being reinforced by the young male gym members from Santa Ana or Tustin. They view this gym as their territory and harrass other members they deem as "rich" from Irvine. Planet Fitness has a business model that caters to a certain niche. Too much controversy if you don't conform to their expectations. Bad culture. read more

F*** this whole establishment. Send a letter to HQ to cancel? Waste time at the location to cancel? While they quietly raise the price on your membership for no reason. Easy as pie to start up online no problem! But to cancel you practically have to give blood. Makes me never want to go to a gym ever again. Thanks y'all read more

I have been coming to this particular planet fitness for about 3 months now. And although I do believe some of the negative reviews, my personal experience has been amazing. Now I do mainly workout early in the morning before work, so it's usually pretty dead when I arrive. But it's always clean, plenty of open equipment as well. My only negative is the fact that other members don't wipe down their machines after they use them. It's gross. So I just wish they had more sanitizing stations around the gym. Other than that it's been amazing read more

1.) THEFT - Last night the women's locker room was hit with theft. At least a handful of women were affected. *PSA -- Folks, this is a good reminder that locks are not a guarantee. The police we spoke to said it only take a few seconds for some slimy "person" to clip the lock and wreak havoc on your finances. This can happen anywhere...even at a Boujee gym so plan accordingly. 2.) STAFFING SHORTAGE - Management has not properly staffed this location. It's rare to see staff making rounds around the floor, and we heard that when the theft happened, there was only 1 person (other on break) at the front desk area which is by the entrance/exit. No wonder the Scrooges who stole were able to make an easy get away. 3.) MANAGEMENT CRITICISM - 1.5 hours (or possibly more after the theft), the Manager on call had STILL not gotten back to the staff on site! The staff on site are youth. At this critical moment, an action plan was needed, clear communication and direction, an immediate review of the security camera footage (which we were told this person had access to). None of these things happened for us. At a moment of loss, confusion and major disappointment, we feel PF failed us. The past can't be changed, but please immediately develop a protocol for this and other high attention necessary scenarios so future issues are handled professionally. read more

Planet Fitness - Welcome!! - Gyms Near Me - Tustin, California

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Make things very difficult to cancel. Called them to cancel since I'm moving away. They said I can't do that on phone or email, have to mail it over. When I mailed it over, of course it passed their cutoff time and they charged another month even I told them I already moved out. Planet Fitness sucks, and they only want your money to the last penny. I already called this club, and was told they will charge me this month even u don't use it. Unethical business practice. read more

I've been a member of Planet Fitness for several years now. For the past three months I have been working out with trainer Bridgette. I love her classes and appreciate her knowledge and patience. I'm very happy with the results that I've seen since working with her. It's because of her classes that I enjoy coming to the gym again. Planet Fitness at The District is very lucky to have her. read more

I just love this gym .thank you from the front desk to the people who are working out. I need a paper to show my doctor my part of working out I only did the manager get it for me and she called me at home to see when I could pick it up they were so considerate and nice and the people there I'm not intimidated I learned a lot from them working out serious workout this is the best place I've ever worked out I'm there every single day thank you yes Yes Yes Best place Ever.. read more

Planet Fitness - Gyms Near Me - Tustin, California

Atrocious management! Rude, with not customer service, and don't think they will use the 'back up card on file', they will just fine you for a year until you notice, because your first card expired (even when they had your back up payment!). And NO COMMUNICATION!! Horrific customer service read more

I joined PF with the hopea of grabbing some pizza to supplement my workouts but I have yet to see anything of the sort. Started off by paying $10/month but upgraded to the Black Card ($25/mo) to gain access to their extra amenities and it also allows you to access to ALL of their gyms, which comes in pretty handy. The Tustin location falls short when it comes to the variety of equipments compared to other locations, but the convenience of their location is what attracted me in the first place. read more

Planet Fitness - Black Card Lounge - Gyms Near Me - Tustin, California

This gym is run by one of the cleanest gym managers I have ever seen, Ben.. Him n his staff are constantly walking thru the gym wiping, cleaning, and making sure all the sanitizing stations are completely functional. I have to mention all the members are pretty awesome too. I see everyone working out and wiping down the equipment after every use. This is my happy place!! Thank you to Nick for putting that extra effort into the cleanliness of the locker rooms n tanning n massage chair areas. If you're looking for a gym with great atmosphere, good cool members who workout, and a great staff, this is your place!! Kudos to Planet Fitness in Lake Forest on El Toro,, they also do the same at their gym. Alex n Ryan n all the staff are focused on cleanliness n good vibes. Peace n blessings to all!! read more

Many times no soap or paper towel and showers are not clean . Yesterday all Showers had zero soap !! Other times no paper towel in any dispenser. When I mentioned this to the manager the attitude was very poor . read more

I was ready to sign a contract with Planet Fitness. Geographically they were near my place and my parents' place so I have multiple locations to visit at my convenience. The rates were reasonable. Let's see where it all went wrong... Well their website required my ACH checking information... I'm like okay okay I'll just deal with the local to the club to look for a loop hole. I called the Tustin Planet Fitness and this immature unprofessional poorly spoken young man mentioned his name was something like Adrian. It was either Adrian or something similar. I asked very specifically if there was a way to get the monthly payment in reoccurring Credit Card payments. HE SAID EFT REQUIRED ACH INFORMATION. Oh goodness kid, you are lecturing the wrong person about EFT. EFT is electric fund transfer. I worked for LA Fitness at their corporate office for over 5 and a half years in operations and billing. I have been members to Fitness 19, 24 Hour Fitness, Golds Gym and clearly LA Fitness. There is NO RULE says EFT is required to be on your ACH payment. So he basically tried to lie to me. Then he said... ohh well you can put in 2 credit cards. THAT WAS THE QUESTION ALL ALONG. I JUST WANTED IT ON MY CREDIT CARD!! Was that too difficult?!?! Then the nerve!!!!!!!!!! This kid started threatening me with LATE FEES!!!!!! Bro, do you think a gym membership is the only thing I have on automatic billing... Umm my phone bill, streaming service, plenty of other things. I have NEVER paid anything late in my life. He kept mumbling about LATE FEES!! Planet Fitness, train your staff better. I would not have put up with this level of incompetence. Enough! I'm over it... My money can go to some other company. Way to kill a sales that was pretty guaranteed. read more

I was trained by Brigette the trainer at this location. I was pretty skeptical at first because I already work out a lot and I didn't think it would be a challenging class. Brigette ran me through some core exercises and let me tell you by the end I could see my six pack again. she taught me some new exercises that I'm going to be implementing in my own workouts and I was so sore the next day! she was very thorough in explaining each exercise to me and she was very kind and patient with me. the rest of the team at Planet Fitness are also amazing and this gym has become my home gym now, thanks to Brigette and the team. thank you Brigette and I can't wait for our next workout, cardio this time I think! read more

In May I asked the front desk to change my black card to the basic membership. The person said they did it and I signed. In June I was charged $23 and I called to complain. The man on the phone said he was sorry and would not charge me July in return. In July they charged me $23 again. I called yesterday and they said they won't charge August in return, how can I believe them after they already said this and they would not do September. They owe me $26 for being overcharged 2 times now but they refused to do it. I'm so disappointed in this place. Update, they refuse to give me a refund. Here is an attached response from their social media team saying they would love to help when I poorly reviewed them on Google Thanks for not helping and please don't respond unless you are sincerely going to help read more

Planet Fitness - Gyms Near Me - Tustin, California

Unforgivably, this location and management, doesn't live up to the name of planet and the "no judgment zone" policy. This gym is taken over by influencers who take up the whole weight area or all the smith machines for their photo shoot. Management has been told many times by all members I know and they don't lift a finger, saying "corporate doesn't want us to get involved." Extremely poor gym culture and people sit at smith machines all day. There's only 3 smith machines and people will hold each one for 2 hours, so the rest of the 200 members have to not have a good workout because management isn't fit to manage a gym... there's cameras everywhere and influencers are videoing the whole time and taking videos of everyone... don't come to this location until this is taken care of and management does something about the lengthy smith machine take overs read more

I hate to give it one star but if it doesn't you guys no improvement, I live close by, the cheapest membership ever in the planet universe but too bad they don't maintain cleanest read more

I put my clothes in a locker and locked it today around 6pm. Staff broke my lock by accident and refused to give me a complimentary lock. Told me to instead talk to the manager. Employees Rudy and Moises were unprofessional through the whole process and were laughing and joking that I was trying to steal. The only person that was trying to help was a gentleman by the name of Robert I believe (he had glasses). read more

Planet Fitness - Broken lock - Gyms Near Me - Tustin, California

Horrible-hate this kind of fitness center. Lazy management. Cheap. I paid upfront fees and had to go take care of a sick family member. Asked for 3 mos pause and credit. They did nothing. I do NOT recommend joining this place. read more

This Planet fitness is always clean. The equipment here is top notch. If you want to use the best machines this gym has it. Bathrooms are the only thing that need a little work, to match how amazing everything else is. Best time to workout is night time hardly anyone here!!! The atmosphere in here is amazing so easy to get a great workout in. Chelsea, Connor, Diana doing a great job keep up the great work guys! read more

Criminal organization in which they will continue to charge you, even after you've received written verification that your membership has been cancelled. Steer clear. read more

If I could give negative stars I would. The gym is fine, it's the "manager" Adrian Navarro's lack of customer service and rudeness that had me cancel my membership and what will have me tell everyone I know not to sign up for this club. Why: I signed up a for a membership early Sept 2021. I went in the club and gave them my card, signed the agreement for $10/month and I was on my way. Planet Fitness 9/22 $10 was taken out of account - perfect. Planet Fitness 10/22 $25 was taken out of my account - WHAT?! ($10 + $15 late fee) Planet Fitness 11/10 $54 was taken out of my account -WTF?! ($39 annual fee + $15 late fee) I call and ask what happened to $10/month and what are these charges? Adrian tells me that because their system tried to run my card as an EFT at the time my $10 membership was due and was declined due to incorrect info, their systems waits a couple of days and then runs the card as a credit card and then it went through but by that time the systems shows my account being paid late so I have now incurred late fees and will continue to. So I'm being charged late fees because of a system error or maybe their front desk person entered in the incorrect card info? I kindly ask that he update my card/bank info and refund me the two late fees 1) Oct $15 2) Nov $15 = refund owed $30 Adrian tells me he can update my card info next time I come in and cannot refund any fees. He actually tells me that he can email me my contract. No apology, no solution, no refund, just a snide "would you like me to email you a copy of your contract that you signed?" ... I ask him if this is something that is handled at the corporate level. He tells me he's in charge of these things, he's the manager. I ask him if he could see how me paying these fees makes any sense? I mean would he be fine paying these fees? Let's be real here. I had him cancel my membership, but he reminded me I may still be charged for another month due to the billing cycle :) So great! .....Thanks for (0) ZERO help Adrian "the manager". I will be calling/emailing every number and email address I find for Planet Fitness. Absolute terrible way of conducting business. read more

This placed used to be clean. What happened? Tried to use the bathroom and decided to wait until I got home. The tanning bed I have never used but took a peak inside to see what it was about. Saw hair and dirt on the floor and on the keypad. No thanks I'll tan in my back yard. Thinking of cancelling because during a pandemic cleanliness should be number one priority instead there's two people standing at the desk doing nothing. read more

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Just joined this gym, five star automatically for the great smell and cleanliness. I actually saw staff here cleaning the machines. Great deal to start the year at $20 a month with the ability to bring a friend every time. Very cohesivea and color coordinated place. Only knock I have is that you get lost with all the machines looking the same color, I feel it just needs to be rearranged in systematic way. read more

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I've been working out at planet fitness since 2019. After taking a break for a few years for college, I came back and started working out here last year. The gym is amazing and the staff is very friendly and the equipment is high tech. I've been working out with their personal trainer Bridgette as well, and she is very skilled and knowledgeable about the exercises, and she is also very present during the workouts, correcting my form, and keeping me accountable with the reps. Bridgette is a wonderful trainer, the best personal trainer I've ever worked with, and I definently recommend anyone who wants to train in a more structured, safe, efficient, and effective way l, and learn more about working out and fitness in general to work out with her. The rest of the staff is also very friendly and welcoming, and the bathrooms are very clean and tidy. Overall, it is very well run by the management, and it is a great gym to work out at! Definitely my favorite, most welcoming, productive gym in Orange County where I've gotten the best results for my health and fitness :D x) read more

I was super hesitant to sign up for member ship here. It was only $10 I thought the place would be ghetto . I have a member ship from 24 but my gym closed down on Irvine center drive. I've been to many gyms from la fitness to ufc gym. This has to be one of the cleanest gyms I've been too. Weights are always racked and seems like when people use the machines they always wipe it down. The best part is when I go there is never a wait for the machines. I've worked out at different times of the day. 9am,noon and 3pm on the weekdays.never had to wait for a machine. I like how the app has a meter which will tell you if the gym is busy. If your looking a clean gym and place to work and quick and leave this is the gym. read more

UPDATE: "People have been stealing our clamps and we don't have any extras" Speaking about the carabiners. They're like a fucking dollar or two across the street at Lowe's. UNACCEPTABLE!!! UPDATE: back to 1 Star. The wifi is awful. Most carriers don't get service way out here so wifi helps. It keeps dropping the signal every 5 minutes and can barely even stream 1 UPDATE! They changed the filter on the fountains! It's now delicious and ice cold. The wifi is still crap and sucks and the place is way too crowded and not enough equipment. But oh well. read more

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Been going here for a month and it's all been positive. Plenty of parking and the gym itself is fairly large. Not as many amenities as the other gyms but has everything I need at a great price. There are multiple of most of the equipments so you don't have to wait for someone to finish. Locker room is clean and this location provides shower gel. Wished they opened later on the weekends but it's been great overall. read more

I'm surprised at the negative reviews because after being a member for over a year, I've had only positive experiences. I've had memberships at almost every gym in the Irvine area and this one is the cleanest and best maintained, even more so than Equinox. I only go in the mornings so I can only speak to the morning team, but the staff are always friendly and welcoming - they ask about my family with a smile. It gets busy at the peak hours but around noon is almost always very empty. Joel, Anthony, Borrad, Kenia, Fidel and Nick all took the time to introduce themselves and get to know me. I have a better experience here than other places where I paid more than 10x the price. read more

First day...my bag is taken and my car broke into! What a great first experience! I don't know what kind of jerks work out here but this is the first time I've ever had this happen. Sad, mad and completely disappointed! read more

I've been going to this gym since they shut down my neighborhood 24 Hour, so a few years now. It's very clean, they keep the equipment in good repair. And the service is top notch. My earbud fell into the stairmaster and Ben the manager went above and beyond to help me get it out. I'm so grateful! 5 stars! read more