The maintenance at this gym is terrible. * I first signed up for this gym when the it opened a little over 3 years ago and got a good "new member" price locked in (and that's the only thing that's keeping me for now). You would think this gym is older than 3 years by the way it looks. Half of the lights are off (broke? keeping them off? why?). Gym equipment is worn down terribly and so many pieces constantly have a piece of paper on it saying "due for maintenance". Same thing for the bathrooms - many of the showers are constantly down "for maintenance". The bathrooms themselves are disgusting. Floors barely seem clean, there are brown streaks that come from the ceiling and drip down the wall. The walls have so much moisture damage that everything is peeling. They do not have a good ventilation system. The pool area is the absolute worst. SO much moisture damage - walls peeling everywhere, water constantly dripping from the ceiling due to poor ventilation, rust-colored stains all over the floors, exposed ceiling tiles. The sauna has "dirt?" under the edges of the wood and the floors are always dirty. WiFi never connects you. Both vending machines were down today. What's the point of having all of these amenities if they are not maintained/don't work? It's just a mess and it's been like this for over a year. I keep hoping to see change but it does not seem anyone cares to maintain this gym. read more

Customer service needs improvement. Since I became a member there were several miscommunications regarding the personal training staff. The trainers at the Parsippany location did nothing to acknowledge my issues. I then contacted customer service in the corporate office. I was told the VP of personal training would respond to my issues. I never received any further communication from anyone at LA Fitness. I have cancelled my membership. read more

Used to be the best gym in the area. As the other LA Fitness gyms closed down, people came to this one. So now it's super busy and they do minimal maintenance. On weekends especially the equipment is filthy (even at opening). It's on a rapid slide. read more

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Overcrowded and poor cancellation policy. Don't waste your time at this gym, support a local one instead. Takes forever to work out here because the machines are always taken so you're waiting on almost all machines. Even if you're using free weights the benches are usually taken. It's a crappy policy that when a location closes you are automatically put into another location with NO electronic communication. Also frustrating that you are required to cancel in person. read more

Worst place ever !!!! Due to snobbery Was invited by two females friends to workout together Friday may 26 2023 15 minutes into the workout the staff manager accused me of training clients at his gym ..he must have repeat 50 times.. his gym his gym ...I explained we are friends working out together he told me without knowing me that I am a trainer n I have been doing this for long time .. than he threaten me with the police ! I am field service engineer in the medical sector .. the level of un educated staff is beyond tremendous at this place its ridiculous !!! They wouldn't let us finish our workout ! they were so jealous of me looking better than there staff n trainers pathetic... I was just a guest who wanted to try the facility out n possibly JOIN Because of your steroid juiced bulling staff I'd rather join planet fitness judgement free read more

Unsafe and unusable-- what happened to this place? Management continues to just let it slide. The equipment is becoming unsafe and the lockers and bathrooms are just dirty. And why are all the doors propped open?? read more

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I would give zero stars if I could. This is the second time I've walked into the locker room and found human feces on the floor -- this is a serious health and safety issue. I have emailed management multiple times without a single response. All eight showers -- 8 out of 8 -- have been broken for over a month. There has been no visible progress on repairs... just promises of "submitted" work orders from front desk staff. Most of the equipment is either broken or dangerously worn down. This isn't just poor maintenance anymore -- it's an unsafe and unsanitary environment. Something needs to be addressed immediately. Save your money because you won't get what you paid for here -- this place is a disaster. read more

Some of the staff have a real ego problem--the assistant manager acted like a beligent know it all--and got insulted because I raise my voice --what a punch of snowflakes --they screwed up and it like talking to a child -you get no where --I am stuck here for now but will be looking again fo a new gym read more

If you have to go somewhere after working out here, forget it. They haven't had hot water in over a month so you can't take a shower. Multiple emails to them have gone unanswered. read more

Would like to give 0 stars. Place is a shit hole. Staff are rude lowlifes. Nobody pays attention. You can walk in most of the time without checking in. Dirty showers and toilets. Pool is a safety hazard. No lifeguard on duty. Don't trust the chlorine levels. Lights fall into the pool with wires exposed. Young people jumping in and out of the pool. When you tell the staff they are so apathetic and useless. Can't get a single aqua fit class on the schedule and when there finally is a class people are pissed because they can't swim. Start yelling at the instructor. Staff clueless. Save your money. Might get an STD from this place. And btw. All these positive reviews are written by the useless staff. read more

The place is nice, but the gym maintenance is terrible, 4 of 6 shower room unusable, staff just submit report, they don't care fix or not. very poor management. read more

Best AQUA fit I've ever been to. Both locations Camp creek and old national locations

One of the worst gyms. I joined seeing google reviews and great reputation of LA Fitness. But it runs like a scam company. I joined the personal training program for 3 months. In their system, the minimum contract term is 6 months. The fitness director at that time, Mileena, overwrote the 6 months in the contract with 3 months with her initials, thereafter I signed that contract. Now when I was close to 3 months timeline, I approached the gym to make sure that they don't charge anything more for personal training. They gave me shock by saying that the contract term in the system is 6 months. By this time, the fitness director, Mileena had left the gym and there is a new boss now. Initially they were not willing to honor the contract. After a lot of back and forth for 2 weeks, they agreed to do a buy out in the system. I was satisfied at least they are honoring the contract. Now when they did the buy-out, it was in the middle of month and my billing is from 1st of every month. At the time of buyout, I had 16 sessions which were unused. The buyout cancellation email says that I have 30 days to use those 16 sessions. But 2nd surprise was waiting for me. Near the end of the month, I had around 11 sessions left and believing that I still have 15 days to use those sessions as the buyout was done in the middle of the month. The 11 sessions (each session costs $55 for 25 mins, so this equals to $605) disappeared from my account. Now when I call corporate office or write to their VP explaining all this issue, no response. GREAT!! Also in 3 months personal training program, they changed my personal trainer for 3 times. They hire inexperienced college going students who do not stay long. At the time of signing the contract, they tell you all good things that their trainers are certified and all. But none of them have proper physique and I highly doubt they are certified. RUN AWAY FROM THIS GYM. THERE ARE BETTER GYMS IN THE AREA. read more

Ok, not horrible, but way too crowded all the time, lots of lunks that never rerack weights, lots of attitude/self absorbed types, way too many machines that are either broken, in need of attention, or have the weight pins missing. Not good. Some staff with attitude, some staff nice. They have a lot of room and tons of equipment, but they just need to fix what's broken (easily done) and get rid of the attitude (maybe impossible), and this gym would get more stars. read more

Typically I enjoy coming to the gym here, but cleanliness is a big issue in more ways than 1. People hardly clean machines after they are done, I clean everything before and after I use it after witnessing countless people leave machines sweaty and gross. Cleaning machines after use really needs to be encouraged, it's crazy how few people actually do it. Today though, they are completely out of paper towels. Apparently there was a budget issue and the order hadn't come in yet. Paper towels are the only way to clean the equipment here, there aren't wipes or any alternatives. The gym shares a parking lot with wegmans, and they didn't buy anything to supplement until the order came through? It's the middle of summer and the gym is packed, with no way to clean the machines. So gross and unhygienic. Budget issues or not, you NEED to have a way to clean the machines! read more

They charge more for training than any other club. Then they make you pre pay, don't honor the deal they make in terms of total sessions, and then they put an expiration date even though they were prepaid. My trainer left and went back to school so I waited 2 months until he was training again. When I went to book him they had deleted 9 sessions. The local manager said there was nothing he could do, I had to call Customer Service. Sarah P in Customer Service told me I should have used a different trainer - sorry the workouts are expired. Horrible customer service, Even Lifetime has better value for training than La Fitness ! read more

Joined this gym when it opened after 24 Hour Fitness closed. Agree with some of the other reviews, gym is overcrowded - also maintenance in the women's locker room and toilets is not the best - wet floors, hair and gunk in the showers. I mainly come to this gym for the pool which has been closed for a few weeks for repair. When you ask if the pool will be reopening soon no one at the desk gives you a straight answer. It's either they're working on it now, they should be here today or we're not sure. Not only that but the hot tub/sauna/steam room seem to be closed for repair on a rotating basis. Unfortunately what was a great gym when I joined has gone downhill. read more

The pool has an extremely high concentration of Chemicals! After swimming in the pool for 5 mins, those chemicals in the water numb my lips and tongue. The chemical also destroys my hair, and now my hair feels like plastic!!! I have complained about this to the staff in the gym, but nothing changed!!! The site I am refering to is located at 30 Sylvan Way, Parsippany-Troy Hills, NJ, 07054. read more

My brother has a membership and I am home from college for a week so I got a guest pass. The first night I came here, the front desk staff gave me an extremely difficult time with the guest pass. Tonight, I scanned in and the employee at the front desk told me to enjoy my workout. After one set of bench press, the employee from the first night came over and told me that my guest pass was expired and that I needed to pay $20 to stay or $50 for a membership. AFTER THEY LET ME IN AND I ALREADY STARTED WORKING OUT. I left because they're just trying to take money from people do not go here the staff is rude and inconsiderate. Don't let me in if you're going to make me leave 5 mins later read more

Very poor customer service. This place what's your money can careless about the customers. Forget about having a guest come visit they won't honor it. The place is ran like a daycare. This place is the worst do not join this gym very disappointed with LA fitness. I won't mention naves but will be posting this review on every social media site I can and warning people of joining such a horrible gym!!!! read more

This LA Fitness is the new one that opened in the Wegman's complex in Hanover on Route 10. I know it's long but I promise it's worth the read. Joel the general manager is completely incompetent and clearly an imbecile! Joel needs to learn how to read. He was looking at my license and still spelled my last name wrong. My last name has 4 letters in it!!! And the incompetent disgusting rude girl at the front desk with the crazy eyes certainly needs to be trained on what customer service means. I asked for the the multi gym membership for $39.95 a month with 2 guest privileges. That's what my friend has. He changed it on my contract to 1 without telling me and now I'm stuck. I paid first and last month plus $99 initiation plus tax which came to $191. When I called to speak to Joel, he was always "on another call" said the crazy eyes rude front desk girl. When I went in person she wouldn't let me speak to him. I can see Joel looking at us not at all busy or on a call. I said I would like to speak to Joel, the manager who opened my membership. She said "Joel, can you freaken come over here, he still wants to freaken talk to you!" So now I had both of them teaming up against me in front of everyone. Joel was gas lighting me and said it was never 2 guests it was always one. The whole reason I joined was the 2 guest privileges. The crazy eyes girls said "See! I told you!" Joel allowed her to speak to me that way and never said anything to her. LAF-Stop hiring these 20 years olds who couldn't get into college to run these places. They both need to learn what customer service is and what it means to be humbled. I cancelled my membership after LAF corporate did nothing. Joel and the staff are ignorant and racists just as the corporate office is too. I am extremely happy at Crunch Parsippany! Most expensive membership at Crunch is way cheaper than LAF, can bring several guests at once and they have a tanning salon and hydro massages with their membership. Do not join LAF! Buyer beware!!! read more

Been working out here for about 3 months and very pleased. Equipment is in great shape and it's kept cleaner than most other gyms in the area. Location next to Wegmans is killer. Just hope management doesn't let it deteriorate from wear and tear. read more

The kid at the front desk Jay is shit. Always on his phone doesn't pay attention. The staff is NEVER on time.

Very poor experience with hidden fees. When signing up, multiple times clarified that the payments were: initiation fee, first and last month up front, and monthly billing. 14 days later they charged us an addition $100 on top for an annual fee. This was never discussed and they will not refund anything if we cancel. read more

Outstanding, clean, friendly, community feel, elite equipment with high quantity, and impressive are just a few words that describe this LA FITNESS. I am visiting from out of town for business and required a professionally run athletic facility, and I landed on one of the best facilities ever. It started after entering the front door, where client care and customer service were extraordinary and rare. The approachability and pleasant mannerisms of the manager Joel and district manager Richard were applied to the customers and, more importantly, to their frontline teams. This made this location worth returning to and providing feedback online and to my social network. Thank you all at LA Fitness Whippany location. Other gyms should mirror your business model. Maria read more

The best la fitness if been to so far, after relocating from New York I've had a hard time finding a clean, well maintained gym. Finally came across this one and I couldn't be happier. Highly recommend read more