The customer service was incredible! Sonali at the front desk was as warm and inviting as any experience that I've had from a large chain. Highly recommend read more

This is my favorite LA Fitness (since they opened in W Seattle) , and I have been to most of the local ones around Seattle and many around the country. The club is clean and well-run. A special shout out to the Manager Reynaldo. Recently I lost an expensive audio set, and Reynaldo went the extra nine yards and we ultimately recovered it. Thanks again!! Jeff read more

I don't usually write reviews, but this needs to be said. The actual gym at LA Fitness is perfectly fine, the equipment works, staff is decent, nothing really stands out either way. That's not the issue. The problem is the parking lot, specifically the alley section. There's an ongoing homeless encampment that seems to have been there for a while, and it's gotten to the point where it actively affects members. I've been approached multiple times just trying to get in or out of my car, people asking for money, yelling, or just lingering way too close for comfort. It doesn't feel safe, especially if you're there early in the morning or later at night. It's one thing to be aware that this is a broader issue in the area, but it's another when it's happening directly in the gym's parking spaces where members are supposed to feel secure. There doesn't seem to be any effort to address it or even acknowledge it, which is frustrating considering people are paying to use this facility. Again, the gym itself is fine, but dealing with harassment just to park and walk inside isn't something anyone should have to put up with. Until that situation is handled, it's hard to recommend this location. read more

Been going here as a member for a while. I love the location it's huge , employees are really nice and respectful. Highly will recommend this location read more

Classic bait and switch. Offered free services to include in membership package if we joined that day, then revoked those services after two months when the annual dues had already been paid. Refused to restore the promised services, refused to refund my membership fees. Take your business elsewhere to an honest fitness club. read more

This barely made it to 2 stars & it ONLY made it because of the location. It's been awhile since I've had to blast a business on here, but after today & the rather SUPER unprofessional events that have led up to this moment, I cannot stay silent any longer pertaining to this gym & this specific location. First off, this was suppose to be a "signature gym" which means you get to pay the "signature" price a month for it 40 dollars or more, just depends on what kind of "deals" you were signed up under prior to joining. This location is an EMBARRASSMENT to invite guests over or to even try showing new potential members what they're gonna be signing up for. Here's a few examples: 1. The EQUIPMENT is busted or broken almost weekly, "scheduled for service" are constant signs you'll see on every other machine & then there's some that have gone beyond the radar of inspection that are on the verge of breaking down beyond use. 2. There's seriously NO hot water half of the time to take a shower after a decent workout given most machines were WORKING during your time there. The locker rooms themselves could use up keep in being swept, mopped, & the lockers actually wiped out & cleaned, over the accumulated dirt that gives a sense of gardening tools are stored there over clothes. 3. The God-awful music that is either too loud or doesn't play at all, which is a God-send because I could personally do without the garbage they're blaring in working out in silence. 4. Last but not least the lack of professionalism by some of the employees. Like seriously who puts their feet on their desk when they are suppose to be a sales rep or such. This location & these guys, have got to get their sh*t TOGETHER otherwise I'm just gonna go elsewhere, when I shouldn't have to.... read more

Ice cold shower yet again. No hand soap. Broken equipment. Broken elevator. This place is a dump.

The gym was great! I was amazed at how affordable it is for so much! I would definitely recommend for anyone looking for a quick workout or even trying to establish a routine in their life. read more

You get what you pay for here. The facilities look like they were last updated in 2003. The equipment is plentiful, but old and falling apart. The staff is not attentive to broken machines/missing parts. Machines take a month or longer to get repaired. When they run out of sanitizer wipes they either don't replace them for a day, or they give you spray bottles with nothing to wipe down the equipment with. They have a beautiful room full of brand new equipment that you can't touch unless you pay extra to be part of some special personal training program (the room barely gets used because no one wants to pay extra for that). This "Signature Club" is not what you would expect. All that said, at least they have free parking and plenty of equipment to get the job mostly done. read more

They were painting walls the other day while we are working out. The fumes were so strong, I don't know why they thought it would be safe enough to paint while people are breathing it in during a workout read more

Great, clean gym with efficient equipment and free weight area. Reynaldo was extremly helpful and kind with the orientation and check in process & explanined everything extremely well, and I will definitely be back at this location in West Seattle. Highly recommended! read more

Excellent service and equipment. I am retired so I can pick my attendance times when the gym is quiet.

Love this gym, never full and great employees! Kano and Andrew were especially helpful, always greeting me and helping me sign in and answering questions. read more

LA Fitness offers a consistently positive gym experience with clean facilities, modern equipment, and a welcoming atmosphere. Members often praise the wide variety of machines, free weights, and group classes that suit all fitness levels. Staff are described as friendly, professional, and helpful, making check-in and training support easy. The gym is well maintained, rarely overcrowded, and includes useful amenities like pools, locker rooms, and childcare. Overall, LA Fitness is valued for convenience, quality, and strong value for money, with flexible hours and locations nationwide. read more

The equipment and facilities is extremely outdated. You really have to fight for a spot to do very standard exercises. I would literally compare this to a hotel gym, but bigger. You can get the job done it just requires patience and creativity. -no round weights for barbell - row machine is rusting (only one of them) - no slam balls read more

Terrible costumer service. Disrespectful, dismissive, and very DIFFICULT to cancel a membership. Luna hung up on me twice, while I was asking about canceling my membership. Told Ani, (the manager) about this and she was beyond rude and dismissive. She handed me my membership cancellation and told me I was done, then took it back, and highlighted certain parts, got mad when I questioned why she was highlighting if I was done.... She then was upset visually annoyed, didn't bother answering just waved me away. This place isn't a business I'll ever support again. Nor, a community I'd want to be a part of. Serious, ick vibes. One time I brought a guest and we were hot tubbing while a staff member decided to mop near us and it got on us. Cant believe i bothered freezing my membership with this business. Lesson learned read more

We joined this place several years ago, just before COVID. We'd only had a little time to go before everything was shut down. Luckily we were able to freeze our accounts for a low monthly cost. Then came the West Seattle Bridge fiasco which made it basically unreasonable to get over there from our place any more, and in the all the time and confusion and moving/etc, we forgot about it. Fast forward to recently when we found out and tried to cancel and we were told we'd have to go into our original location to cancel. We finally got a chance to go in, and that started out being a bit of a mess as well. Luckily, Trystan saw what was happening and stepped in to help. He immediately understood what was going on, took control of the situation, and walked us completely through resetting our online accounts (where we could have done this all along). He then walked us through every step to get the accounts cancelled. He was very helpful and courteous and got everything taken care of. He was also very upfront that due to the timing, there could be the possibility of another charge, but he made sure to give us the contact information for a human that we could call to resolve it. Thank you for all of the help, Trystan. We really appreciate it. (4 stars on the review only because of the hassle with corporate and the initial start - 5 stars for Trystan if I could do that). read more

DO NOT SIGN UP HERE! This facility's management is crooked. I moved out of state and went in to the club in PERSON to cancel. The manager A** took my information and assured me that it was cancelled. The app continued to show me as active. I called and was assured I was cancelled. They continued to charge my account. I had to refute the charge. This is a common practice that this gym does. You can read other reviews. AVOID THIS GYM. Corrupt! read more

I recommend going to a different gym if you're able to. This gym has the worse air circulation. I almost passed out running on the treadmill because it gets so hot. The gym is always a mess. The night staff doesn't help put weights back. Speaking of which, the employees hardly greet you because they are sitting on their phones. The locker rooms always run out of paper towels and they take hours to restock. It's also silly that it's an extra charge for towel service. This is a signature club, towel service should be included. Overall really disappointing. read more

This club on Aurora Ave is run down, they have security for the parking lot because it has gotten so bad. Also, the gym itself is run down and has mold and rust everywhere. You cannot sit in the hot tub without scratching up your bottom half, and you cannot swim because you basically get into arguments on who was waiting when and there is no structure or anything with the way the swimming works or even the club. I was ripped off financially because I listened to the front desk and I was messed over for my annual fees. Beware.... It is all true, and go and find out yourself, be cautious. It is not what it used to be. read more

Member for 2 years. As many other reviewers have noted, there are always some problems that are unacceptable. They cannot seem to keep the a/c running and it is off for weeks at a time. Their dryer was broken for 5 weeks. They took away the spray sanitizer bottles for pop up towelette machines that are not only inconvenient but they are quite often empty. I recall once when it was nearly a week with no sanitation towels at all. They said it was a supply issue. Then bring back the towels and spray bottles. When we pay for services like a/c and towels and they do not provide them then how is it that they can still charge us the full price. We will be terminating our membership when our current year is up. read more

Consider a different gym. This LA fitness has a decent amount of equipment, the front desk staff is friendly, but the hours should be more convenient given the cost of membership. They close at 10pm on Fridays and 8pm on weekends, even though there's a decent amount of members still working out during those times. Also, just like every other big name gym they nickel and dime you on on classes and bottled drinks. Sweat towels increase your membership an additional $10. The sauna is small considering the size of the gym so at any given time it gets uncomfortably crowded. I can't speak to the other locations but this particular one runs hot so if you're doing cardio in the summer you're probably better off working out outside. It's cleanly enough and any broken equipment seems to get fixed quickly. My main complaint is the hours. read more

Great facility with tons of variety of equipment to work with, Staff here is great and friendly With easy access for parking. Been looking for a new gym since moving to West Seattle and this club gets it done read more

I have to say, this gym has been quite disappointing. For the second time, I've been assured that my membership would be frozen while I'm away for a month, yet I'm still being charged. They seem unable to provide any solutions, which feels very unprofessional. I really miss how this gym operated back in 2018 read more

this club is in serious decline. Not fixing machines very quickly, getting rid of the basketball court and now, the very worst is that now, speakers blare bad music WAAAY too loud, so that i can no longer hear my own music when i workout(on noise cancelling earphones) without deafening myself- When i asked the staff to turn down the music, they said they were told to 'increase the energy' by upping the volume, a terribly misguided approach. Why not instead up the energy by making the gym a welcoming place for all Members? That would prevent me from canceling my membership 1) Restore my freedom to work out with my own music and/ or quietly have a conversation with a workout buddy. 2) Give me choices: Tell me the times to come where the music is either off or low volume. 3) Open your thinking: Turn down the music and help people engage productively with their workout with qualified personal trainers on staff who circulate every 20-30 and provide form tips for free. ( Loud music prevents any kind of social interaction now) That will do far more to increase the club energy & member commitment than blaring bad music too loud. read more

The front desk person I dealt with was extremely unprofessional and rude. The space in the locker rooms were also not kept well

Excellent management! The Fairwood location is my favorite. Really well kept up and clean. read more

First off it's filthy. Every other week they have no sanitary wipes. The usual answer is a box of tissues and a bottle of spray. It's so incredibly hot and muggy as well, so without wipes you know these machines are just disgusting. Their A/C is seldomly working. Mind you this is a "Premier" gym so expectations are high. One thing they do clean well is the bathroom. Probably a little too well. You can except about a half inch of bleach water everywhere and your eyes will be burning immediately. This is a daily routine so keep your locker room and restroom visits short. read more

I don't know whether to give a 5 star or a 1 star. I love all the Zumba Instructors, Sergio, Brandon, Tanya, and Helen - talented and passionate about their classes. I love attending them so much that I am putting up with a "Signature Club" without AC in the dancing studio for a 1 1/2 year. The facility is running without meeting the code Seattle City set for ventilation at dancing studio (because there is none), at the same time I am afraid that I will lose all the opportunities of attending classes because the studio section will be closed down. The corporate office certainly does not care. They lease a fan by the month circulating the warm air in the studio, by no means it meets the code when there is no inflow/outflow of air. If it weren't these instructors, I would have signed up with West Seattle Health Club or somewhere else. read more

I've been a long time member with this location and I'm writing this review specifically to say Tristan the new manager is doing a fantastic job. He obviously cares about the clientele and club, he's very responsive to any issues and or concerns. This location has had quite a few issues in the recent past and it's great to see someone genuinely putting energy into making it a better place! read more

If I could leave ZERO stars I would. This gym is a joke. They have metal detectors at the door, non functional security cameras and people who go there who will break in, steal your stuff, and break into your vehicles, all while LA fitness stands around telling you that they can't do anything to help. read more

The worst gym I have ever been to. Not only is the equipment old and breaking down, but the overall gym is dirty. Staff attitude the worst, especially the operations manager and the regional manager that do not understand the meaning of good service, and clients. It does not have enough equipment and you need to wait and eternity to use it. AC tends to break down and the heat inside is unbaerable. Carpet is old and smelly, and the restrooms are usually dirty with the toilets clogged. read more

I had a great experience with Natnael! He made the transition as seamless as possible and made me feel comfortable every step of the way. If you're considering look to talk to Natnael. read more

While reporting an issue to the manager, Grant Meyer, his response was "are you done talking? I've got 5 other people waiting in line to talk and I've already given you 30 minutes." His response speaks volume about the customer service you receive at this gym. The phone record also showed our call was only 8 minutes. The call was pointless as he was dismissive and showed no care in the world about his member's concerns. No wonder people are cancelling their memberships. Other issues at this gym: -The hot water doesn't work (you'll get hot water if you're lucky) -No AC -Frequently out of sanitary wipes -If you're looking for a quiet gym this is not it. You're almost always waiting on equipment read more

This place is crazytown! Sign up and you can't get out of it. They co time to charge you even after you cancel and get it confirmed in writing. My son had his membership frozen which you pay for......ok but with no notification which they notify you of everything else they charge a frozen membership the annual fee?!? HuH?!? For what? Yall this place is run down, broken equipment and they took Out the basketball court! Stop charging me! read more

The worst possible gym. They make cancelling your membership almost impossible. A literal scam. I called, came in person, only to be told to go online or to call corporate. Finally the manager Tristan printed a form and said that the Operations Manager would need to cancel the membership on Monday. Why would you make it impossible to cancel if you aren't engaging in fraud. Will be filing a complaint with the state attorney generals office. read more

I got a membership here to play basketball and they closed the court for personal fitness. Lame

LA fitness is the premier gym in the area. The exercise equipment is excellent. There is a substantial number of weightlifting machines and weightlifting stations. Every muscle in the body is covered by the wide array of machines that are well-maintained. The club is unique in providing an indoor pool and excellent exercise rooms and aerobic equipment. The staff at the front door is extremely responsive and very helpful. All together, It makes you feel that Visiting the club should be part of your daily routine. Scott read more

12/26/2023 Update: I'm leaving LA Fitness. The location nearest me is the West Seattle location. For the past several months they have had a major problem with the music system, and they do not seem able or willing to fix it. The problem: the music is constantly tuned to two (2) sources, playing simultaneously, each at equal volume. Imagine sitting between two speakers, each playing completely different, but equally aggressive music. That is my experience at LA Fitness. I have talked to the manager about it several times. He's aware of the problem, and apparently many people have complained about this. But he says they can't turn it off, as the company that runs LA Fitness insists on music. But the sound is INSANE. I cannot bear to be in the room with this psychotic blend of music going: it feels like my brain is literally being torn in half. I don't have headphones or earbuds, nor should I be required to wear them in order to be able to have a good workout. After months of complaining and months of 'We're looking into it' I'm out. As long as I'm ripping them a new one I'll add this. When my husband and I joined several years ago, the sales person promised us the moon. They said we could go to *any* LA Fitness, and that we would have unlimited guest passes. Neither of these turned out to be true - we can only go to the LA Fitness locations in Washington State. We didn't find this out until we tried to access other locations when we were on vacation. When my husband brought this to the attention of the manager at the time, his response was 'Well he was wrong and he doesn't work here any more.' That gave us major pause, but figured the club was decent enough, and we could pay to go to clubs outside of Washington state when necessary. But now that this location is now impossible for me to work out in, I'm out. We're both out. read more

LA Fitness in West Seattle. I joined almost 2 months ago and signed up for the shower towel service for extra money each month. Afterwards I found out that their dryer is broken. For how long, I don't know. It has been almost 2 months since I have been there and they still haven't bought a dryer. But they Keep Charging me for the Shower Towel service! (Recently they started handing out little workout hand towels, but those are not sufficient for swimming or showering.) So no shower towels even though I am paying for them. read more