I had a very unpleasant experience at this LA Fitness location recently that left me feeling embarrassed and singled out by the manager Stacy. I drove about 30 minutes out of my way that morning to attend a yoga class with Kasturi, which was wonderful and absolutely the highlight of my visit. Unfortunately, the experience I had at the front desk before the class was the opposite. I brought my sister with me as a guest as I've done since 2022. My membership allows me to bring guests, and I've done so before without any issues. However, the manager, Stacy, immediately accused us of sharing a membership. This was not true and was honestly embarrassing to be accused of in front of other people. My sister was asked to sign a liability waiver, which is completely understandable. She simply asked to read the waiver before signing it. When she asked if it could be printed so she could read it more easily, she was told that wasn't possible. When I tried to take a photo of the waiver on the screen so we could read it, I was accused of taking a picture of the staff and was told I needed to leave the gym. I've never had an experience like this at any other location since starting my membership years ago. At one point the manager became visibly angry, slamming items on the desk and aggressively pushing the check-in machine toward my sister. She was extremely aggressive and rude. I was also asked to prove that I hadn't taken photos of staff by showing my phone, which I did. Nothing inappropriate was found. The entire interaction was loud, confrontational, and very uncomfortable. I've been a member of LA Fitness for years and have never experienced anything like this at any location. I've never encountered such a lack of professionalism and display of aggression from a staff member before. Again, the yoga class with Kasturi was great and worth the drive, but the front desk interaction made the start of the visit extremely stressful and embarrassing. I hope management looks into how situations like this are handled in the future, because members shouldn't feel accused or publicly embarrassed when simply trying to check in with a guest. read more

I visited the Aspen Hill location as a guest of my sister, who has been a long-time LA Fitness member, and unfortunately had a very negative experience with the manager, Stacy. From the moment we approached the desk, we were immediately accused of sharing a membership, which was completely untrue. The interaction felt confrontational right away. When I was asked to sign a guest waiver, I simply requested to read it before signing and asked if it could be printed. I was told it could not be printed. When we tried to take a photo of the waiver on the screen so I could read it more carefully, Stacy accused us of taking a picture of her and escalated the situation further. She demanded to see my sister's phone, including her recently deleted photos, despite there being no photo of her taken. I tried to assure her that "No one wanted a picture of her on their phone" but she still insisted to see my sister's personal photo archives. Once my sister showed Stacy her photo long, both recent and deleted that's was when she was finally able to move past accusing my sister of taking her photo. The exchange became loud and tense, and items were being slammed on the desk during the interaction. It felt hostile and unnecessarily aggressive for what should have been a routine guest check-in. The yoga class itself was wonderful and worth the drive, but the front desk experience was embarrassing and uncomfortable enough that it overshadowed the visit. I hope management takes steps to ensure guests and members are treated with professionalism and respect. read more

Extremely dirty gym. Nobody organizes weight racks or puts up equipment. Filthy bathroom. Would never go inside or spend more than a piss's moment. Broken weight scales. $40 from everyone every month for years seriously? No good front desk employees. Shitty at remembering useful details. Never help out interested customers. Stupid to put cardio on top floor. It's the most important form of exercise. Should have closed this location instead of Wheaton. Purely pathetic even the other members should never show up. No enthusiasm save for an old white man there. Pure basura of a place or gym. read more

I wrote this review on Google, but I need to let as many people know of my experience. If I could give negative stars for the way I am currently being treated, manipulated, and lied to by the training manager, MAX, at this gym, I would. The gym itself is nice. Whatever you do, DO NOT SIGN UP FOR THEIR PERSONAL TRAINING!!!! They use shady and manipulative tactics to get you to think you're getting a good deal. I was lied to about the program that I was signing up for. Mark, the trainer that signed me up told me $165 for 3x/week, come to find out the contract was $165 for 3 times per MONTH. When I spoke with him alongside the training manager, Max, to clear up the confusion, Mark explicitly told me that I must have not understood and that 3x per month for $165 is "unheard of" - as if I had any way of knowing that. He was condescending and tried to make me feel stupid for BELIEVING THE "DEAL" HE OFFERED ME. Utterly ridiculous. Then of course, Mark was shortly "promoted" to the PG Plaza location. Mark lied and misrepresented the personal training - my first issue. When you sign the contract it will be on a tiny screen where you can't see the full contract. If you are wise enough to immediately read the contract in full on the day of signing, FOLLOW THE INSTRUCTIONS TO CANCEL WITHIN THE FIRST 3 DAYS - otherwise you are locked into a horrible contract that only allows you to cancel if you pay 1/2 the remaining balance of the term. Now, I've been dealing with Max for several weeks trying to cancel. They held me to the contract when I tried to dispute that I was LIED TO AND TRICKED INTO SIGNING UP, but they will not stick to the contract when you want to cancel - instead Max will give you the run around. The occasions in which Max lied or misrepresented the facts to me: (1) In December he told me that I could cancel my contract as long as I completed 9/18 sessions. He said he would have his boss, Chris, email me to confirm. This did not happen. (2) he told me to just come into the gym between 9am-5pm to cancel when the corporate lady would be there. When I expressed that I work during those hours, he said I could call. When I called the next day, I was told he was on break from 1pm-4pm and would give me a call back. He did not call me. (3) After finally reaching him this morning, 1/15/25, he told me that I needed to come into the gym to cancel. I immediately called this out - see #2 (4) Today, Max told me that my cancelation would go through effective today, and that I will no longer be billed. He said that I would see the notice of cancelation in the LA Fitness app within an hour. I spoke to him around 10am, by 12pm there was no such notification in the app. I called him back around 12:35pm, and he returned by call around 1:40pm. I asked him to guide me to where the app would show this, and this time he said it would take a week. Then he said by Friday I should see that my trainer was no longer available on the app anymore to book sessions. I asked for clarification - if he meant this Friday, or a week from today. He said this Friday. From "you'll see it today" to "a week" to "this Friday" - sure. This evening, I noticed that LA Fitness did send me a notification of cancelation, but it says that I am scheduled to be billed through March 15th - which is not an immediate cancelation. LA Fitness THIS MESSAGE IS TO YOUR OFFICES DIRECTLY: the contract states that I must cancel PT by registered mail, return service requested. In fact, I mailed a letter via USPS on January 4th, 2025 requesting cancelation by certified mail. My letter was delivered and picked up by an agent today in Irvine, CA where your corporate office is located. I intend on going to the gym to have them process my final payment, but I need to let others know the extent to which LA Fitness lied, gaslit, and treated me like shit while smiling in my face. Once this is resolved I will be obviously cancelling my La Fitness membership entirely. I actually used to love coming to this gym, it was my safe space during a difficult time in my life, and I have been a member here for several years, but this is simply WRONG to treat members like this. read more

Nice space to workout . Very clean and welcoming and their prices are really reasonable for the amount of amenities you get

Recently started at this LA fitness after the Wheaton branch closed. Thus club is have the same pool issues that Wheaton had. The pump is down, the heater doesn't work, the cloudy water is safe to be in. I don't know why the pool area seems to be their least concern. I look at the size of the water aerobics classes and they are packed. Alot of people come in ans swim laps. The water is the best way to help recover. I feel this is an important part of the club and the pool should be warm, running, and not cloudy. The front desk just lies to you.​​ read more

Dumbbells are everywhere, the weight rack is always half empty. Hard to find the weights. Employees are not organizing the dumbbells, they are never in order. There are machines that need repair, from benches to treadmills. There is a back machine and a calf machine that have been broken for two years. They need new management. read more

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The gym is no longer in the shape as it was when it first opened. Weights are now all over the place and there's lack of attention by the staff. Obviously the staff can't be blamed for all of this. It starts with the culture. People need to care about their environment. I now work out in XSport in VA due to relocation, and I must say it is 10x better. The weights are always in the right place. I attribute that to the demographics. Members there have better gym etiquette and other members pick up on that. If anyone that goes to LA fitness read this...be the change you want to see. That is all. Have a nice workout. read more

Remember Bally Total Fitness? I bought a lifetime family membership for the entire country for about $1,000 back in the late 90's. I paid only monthly maintenance fees for our four memberships which were set up on auto pay. I think the total was $13 per month. But middle daughter moved where there were no Bally's, I didn't go to Rockville, other daughters joined gyms right down the street in our town. So, I didn't know Bally's was sold & taken over by LA Fitness, but I read that Bally members could just go use LA Fitness. When middle daughter returned, she began going to LA Fitness in Wheaton but one day they told her she couldn't return. I called & was told I needed to come in person to the Wheaton gym with my original Bally's membership packet to prove I bought a lifetime membership. Luckily I had all of it. I was also told that I needed to pay 1.5 years of back maintenance fees because LA Fitness stopped doing auto pay for some unknown yet likely nefarious reason. I didn't even notice that autopay had stopped because the monthly amount was such a small amount. I didn't want to travel to Wheaton, the LA Fitness in Rockville had difficult parking, and the price of gym membership came way down, so paying several hundred $$ for back maintenance fees seemed ridiculous. So, LA Fitness pulled a fast one on me and probably countless others. Lesson: Lifetime warranty or membership means nothing. I also have vinyl windows with a lifetime warranty but business went under (supposedly) & manufacturer (Preservation) claims ANY & ALL failures in the windows are NEVER due to flaws; rather it's ALWAYS improper installation so Preservation doesn't pay a dime. I could have bought something really nice for $1,000 in the late 1990's. read more

BEWARE OF THIS GYM. I would give this 0 stars if I could. I canceled this gym membership in the month of May. They said I still have to pay for my last moth of use with was June. I agreed to the charge. COME TO JULY they still haven't canceled my membership. The management here is a joke, they were unhelpful and condescending to the help you need. Tells you inaccurate details about your plan to get you to sign up. DON'T GO TO THIS LOCATION. read more

I've only worked out here once, but it's clean and really well laid out. I do think they are missing a few things that are strange for La fitness not to have like the lack of a hot tub or sauna. I use them both and would love to have seen one at this location. The basketball court is abnormally big and the pool is a little smaller than most. There are plenty of parking spaces and it's in a great location. read more

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Pros: This gym has all the typical exercise equipment for cardio and strengthening. They also have a pool, spinning classroom and a group exercise room. Cons: Parking can be difficult since it is nextdoor to Aldi in a busy shopping plaza. Limited hours: it'd be nice to open earlier and stay open later on weekends. The group classes can be crowded. Even though you constantly see janitorial staff cleaning the floors, they DO NOT clean countertops and inside the lockers. I've been looking at the SAME countertop stains for about two months now. I kid you not! Lockers have dirt from people's shoes? Sneakers? Cleanliness is an issue that should be addressed. read more

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Wow! I was impressed with this location for many reasons: 1. The size of the gym. There were plenty of workout and breathing room space when you enter the building. 2. The pool water looked clear and clean unlike other locations I've been to. I'm very serious...no cloud looking water at this location! 3. Plenty of machines and equipment. 4. The aerobics room was very spacious and the wooden floors were great to dance Zumba in. 5. There is WiFi. 6. Water bottle refilling station instead of the old school water fountain. I'm not going to complain about the parking considering Aldi is in the same shopping center. I wish this gym was near my house because the one near me doesn't compare to how nice this one is. My friend is now a Zumba instructor here so the weekly trip will be worth it! read more

I always go to this gym, recently staff has been vary pushy and rude when it comes time to close. Today specifically I got rude sarcastic comments from staff and was being yelled at to leave. Absolutely NOT, we look forward to our day to workout after a long day. To be treated with so much disrespect is unacceptable. People in management know me and I come here all the time. Today I left the gym feeling angry and completely off. Do better! read more

I wanted to join LA Fitness because I was impressed by their class schedule. That doesn't seem to exist as much at gyms anymore at an affordable price (for inflation standards). Alongside trying some classes, I also wanted to try out the pool and the cardio sections. I went on a Saturday, so it was expected to be packed. Place looked overall clean and things seemed to be working. Staff was friendly to my friend and I. However, I was really disappointed by the yoga class I took that afternoon. I've taken yoga at both boutique gyms and more affordable gyms from beginner to advanced levels. I've also taken a yoga class at another LA Fitness a couple of years ago and it had a similar feel: not entirely yoga but claims to be yoga. Pros: *Instructor seemed sweet *Good temperature room *Felt like a nice community feel where people knew each other *Second half felt like actual yoga *Welcoming opportunity to go at your own pace Cons: *Music was Disney in the beginning, which you don't necessarily associate with yoga *Direction in the first half weren't entirely yoga poses but just weird , random and non-flowing movements *Class let people in as late as 15 minutes constantly disrupting the focus of the class *Instructor seemed to be more interested in making people laugh than focusing on relaxation and proper breathing *Class was too packed some people couldn't properly practice their movements Overall, the instructor seemed to have good intentions and seemed to love what she does but I'm certain managing the size and the timing of everything could make a huge difference for those looking for all yoga specific poses, meditation and quietness. I know that not everything is on the instructor as I'm sure it's the pressure from the overall company to accommodate as many people and hopefully the class gets better or maybe if there is so much interest the gym can allow the instructor to have more than one class on a Saturday. read more

I am giving this 5-star to Mr Pannara for his great customer service at LA fitness in Aspen Hill. During my cardio on step machine, my brand new iPhone fell though the crack inside the machine which was out of access. I went to manager area desk for help, while the first manager simply told me I had to wait until next machine service which was very disappointing, Mr Pannara quickly grabbed his screw driver and helped me out. My business is dependent on my cell and his assistance made my day. LA fitness better give him a raise or promotion. He is a keeper :) read more

love the staff very friendly. fairly new location in the area. recommend trying out weight room area and cardio equipment

Decent gym, gets the job done. Friendly community of people who just wanna work hard. Well kept, always clean. The GM though has got to be the worst part about it. A huge downside of the place. An unreasonable, lazy liar, who is unfair to his employees and does the bare minimum as a general manager. Tend to hear about a lot of drama between him and staff constantly. Ratings would be much hire if he was replaced. read more

Nice, new equipment including some good looking cardio machines. Everything is clean and well kept AND their wifi works! That's an LA Fitness first for me. Great space and they even have their own Physical Therapy shop/room (separate business) right inside. Just wish I lived a little closer, but I liked it! read more

LA Fitness - 2nd floor cardio - Gyms Near Me - Silver Spring, Maryland

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DON'T JOIN THIS GYM!! I will purposefully not describe the front desk staff as customer service because they are the unfriendliness and most unhelpful individuals I have come across. And, if you need any assistance that may require an manager, you can only speak to them Monday-Friday from 9-5 when the rest of the world is also at work. Most recently a young woman working the front desk told me; " we don't work around your schedule" Not only am I not going to ever lift a weight in this gym, I'll never lift a weight in any other LA Fitness if this is how they train their staff. read more

Great gym. Basketball courts are well kept and they have all the normal machines and weights you could use.

Large gym with tons of equipment and amenities. The stars on this review don't reflect LAF's membership policies which I have experienced elsewhere and HATED. I'll explain my experience at the bottom. Also, I don't take classes, so it doesn't reflect that either. This gym has all the equipment you need and is very spaced out. Plenty of benches and plenty of power racks (a couple Smith machines). A LONG wall of dumbbells (although rarely organized properly). I never felt on top of anyone working out (except the ab mat area near the stairs). It's 24hrs (I like to work out early). Every time I have been, there was a custodian making rounds and cleaning. It always seemed clean in there. There's a pool (I didn't use) with lap lanes and a full basketball court upstairs. Now be ready for membership cancellation. I came here because I didn't have access to my local gym, so did the one month, no obligation trial. It's $50 for all access - which is a deal in my book (Gold's is $89). If you decide to become a member - READ THE FINE PRINT. You have to mail cancellation in and/or hand deliver it to a regional manager who is NEVER at your local branch. If I'd have experienced the issues I had cancelling my last LAF membership (in Florida), this would be a 2 star. read more

Super...adequate. The gym itself is decent and reasonably clean, although I question how clean the free weights are (I have never seen anyone clean them). The lack of hand sanitizer (machines empty and only 3 or 4 in the gym), no access to water fountains (bottle refill portion), people often wearing masks improperly (nose out or not covering their mouths), and the way everything is disorganized are glaring problems. The free weights need to be re-racked at the end of the day and relabeled to encourage people to put weights back where they belong (not a mix of very light weight and the heaviest dumbbells on the same rack). It's hard to find some curl bars and the barbell weight clips are frequently bent up to be almost useless and are frequently missing. The staff is a complete toss-up, some are friendly, and some act like your (paying) presence is a nuisance. If the gym membership was at pre-pandemic pricing I would not recommend this gym. read more

First time in this location. Beware the parking spot in this small plaza is always packed, don't expect to park right across the gym. I had some issues with the logging of my account and they were very helpful, even offered a one on one session to sea my goals and show the gym. I wish it had a sauna, it will be only thing missing and since is somewhat small, it gets super busy during the afternoon. Definitely a good spot since Aldi is next door, CVS is super close to. read more

Really nice gym! I often come here because my close friend has a membership here (I'm a Golds Gym member which I ultimately prefer-see my other reviews). Super clean and plentiful cardio equipment. During the summer there are tons of college students due to their summer break deal, parking lot is very big but can get crowded at times. They have a big pool and the locker rooms are spacious, clean and bright! I would advocate for a bigger stretch area (when the upstairs room is occupied), besides that it's a standard go-to workout place! read more

Lengthy but it all needs to be said. I went in for a 5 day free trial which I thought was awesome. If I'm investing in a gym I'd love to get a feel for it before committing. I am a fitness instructor myself and due to my husbands job in the military we are here temporarily so I needed something indoors since I'm used to working out outdoors in Florida. Let me just say everyone that signs up for my group is treated. as a person and not a number. Here you are not a person you are a sale. He took out a price sheet and gave me some bs sale that "if I sign up today " I stated I wanted to try it out with my trial first and his reply was well I can't promise these numbers will be here tomorrow. I wanted to barf all over him when he said that and I feel bad for every single person that fell for that. I want a gym that cares about its people not it's sales. So if all you care about is a big and clean facility then 100% go there because they at least had that going for them ! Any intention I had of going here is gone. Don't sign up for the trial especially if you're looking into other gyms as well. You won't get your trial and it's not worth it to be honest. If I want someone to treat me as a sale I'll go to one of the cheaper gyms. read more

Tried to cancel training and I keep getting charged. My mom had signed up for training and I ended up taking it over when she got sick. When she passed away I called to cancel and they told me it was. We had it for well over a year so there wasn't a buy out or anything like that. A week later $180 was taken from my account so I called to ask why. Now they told me they needed the death certificate and they would refund my money. I brought them the death certificate and they asked me to keep it. Ok, not a problem. I asked that they contact me to let me know everything was taken care of and they said yes. I never heard anything and here we are again, another month and another $180 taken from my account. I called the gym again and was told a manager would contact me this time and no one ever called so I had to dispute the charges with my bank. read more

This is the newest LA Fitness in Maryland. Facility only has two squat racks and limited spacing. And dumbbells are always out of place. This facility has two floors. The first floor is free weights and assisted machines for lifting while the whole second floor is for cardio. They have a swimming pool, basketball court, cycling room and a fitness room for classes. During business hours from 5PM-9PM almost always have to weight for benches to clear up. There are 3 flat benches for chest, 2 incline benches and 1 decline bench. For the free weights there are about 4-6 benches that can be adjusted. Parking for this gym after 5PM during a weekday is rough but you'll have that extra cardio in from the walk to your car to the gym . read more

Reallly good GYM is a really good place to workout!! The pool is fantastic , warm water with really good lighting and the staff is really friendly and they are really good looking , the personal trainers are super patient and professional . read more

They scammed me they made me pay a monthly payment of 2 without my consent I claimed and they only told me that it is the membership and they gave me another disappointed shield read more

This is a fairly new and clean LA Fitness. Equipment seems to be well maintained. Bathrooms are pretty clean; I come to this location very early in the morning though so I don't know how it is during prime hours. The location is very convenient for me. I can hop right on ICC which is 2 minutes away. read more

If you are deciding between LA Fitness or the Gold's next door, definitely go with LA. I am one of those who jumped ship when it opened about a year ago #TheseSwolesAintLoyal Machines, weights and racks are usually available, but like any other gym, be weary of rush hour traffic. There is plenty of space for you to do your thing though, including the fitness studio upstairs and stretching/mat area. Things this LA does NOT have that I wish it did: - Sauna - Trap bars - Kettlebells - Turf/sleds - Squash court - Lotion in the locker rooms (the hand soap here is AWFUL and probably taking years off your hands' skin elasticity) - Wipes (you have to use napkins and a dispenser) Parking? Horrendous with the Aldi's next door. read more

I joined the gym because of the location. The facility is new which justifies the 2 stars. The staff if just not trained well. The front desk staff are not focused on a good experience for members. The personal training leader, Darwin never followed up on my inquiry about training. Best features are the locker room and zumba class with Omar. His classes are usually full. I took a yoga class that was not good at all. The teacher did not connect or help out at all with the yoga positions. Just not engaging. read more

TERRIBLE Customer service on multiple occasions. Inconsistency on what the front desk can do for their customers. Also, gym openers are not reliable. Not too long ago I worked for a gym out of college and so I understand the gym customer service duties. NEVER would I have talked back to a customer or said that I wouldn't talk to my manager about a question on behalf of a customer. read more

My cousin and I went to sign up back in March and NO ONE offered us a tour at all. We gave ourselves the damn tour. The front desk employees are either nice and will greet you or they are busy on their personal phone and don't give a shit. I had told my bro to go to the gym and see if he would get a free pass/trial so he can see for himself if he wanted to sign. He went on a Saturday morning and the employee at the front desk said he needed to speak with a sales person but no sales person was EVEN IN YET (AFTER THE GYM HAD ALREADY OPENED TO THE PUBLIC). I told her that he wasn't going to sign up today and to just let him do a tour himself and at least get a workout in while they made him wait and she said NO. The sales person finally comes in LATE AF to work and who knows wtf hes doing because my bro still wasn't seen. Eventually my bro told them that he'd been waiting over 30+ mins for nothing. Do you think the gym gave a fuck? NOPE. I am not sure which of all the employees that work there are in charge of putting weights back in their spots but I always see weights in places they shouldn't be. The gym has no sauna! read more

This is a newer facility. I visited yesterday for the first time. I told the staff that it was my first time at the gym and was met with a deadpan stare. So I asked where things were. No offer for a tour just pointed towards the stairs of how to get to the second level. There were two people behind the desk so it would have been nice for one to offer a tour. But whateves I figured it out and took my own tour. Two level facility all cardio on top deck with a basketball court and exercise studio. On the main level that's where all the weight machines are and the spin studio another exercise studio and the locker rooms and pool. The personal training area is in the middle of the gym that is roped off by the dividers you see at the airport. They have the battle ropes in there. For a couple seconds, I did think about letting myself in to use the ropes. But thought better of it. I saw a gentleman mopping the entire gym and cleaning equipment while I was working out. Which is very refreshing to see. Today I went back to the gym first thing when they opened and it was immaculate. I will say it's too bad people don't rerack their weights. I walked around to find a few scattered dumbbells which obviously were from the night before. Since the gym had just opened and there were only 3 other others in the gym. I was able to use my fav machine without incident (the stepmill) before going to start my weight training. I can say this. The staff person this morning was super friendly (didn't get his name). Will probably make this my new gym. Although I can tell the parking lot is a total cluster when they are at peaktimes. The shopping center it is located in has a grocery store and a strip mall so everyone is competing for the same spaces. They DO have wifi, which is bueno. Locker rooms are spotless and lockers are huge. I find it funny that there is McDonalds is directly across from the gym. Obviously, Mickey D's was there first. Perhaps they want people to re-evaluate their lives as they go into the drive-through. LOL read more

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This is a fairly new location. I was a little upset with the outcome when they opened. There was no Sauna as they were advertising before they opened. A whole lot cleaner than the Wheaton location. Always busy Monday through Friday and is practically a ghost town Saturday and Sunday. The same four machines have been broken the last couple of times I've been there within a 2 1/2 week span. read more

Don't expect any special treatment while you are here. It's new, newer equipment, locker rooms are nice and clean. Bathrooms are through a door that leads to the showers and pool. When I walked in there were about ten people (guests) at the front desk. Two employees helping everyone check in. I had a guest pass. They checked me in with no problem. Here's where the service fails. I went to the locker room and tried to connect to wifi. No connection. So I walked back to the front desk, no guests but one employee on the phone. I wanted to ask if there was wifi. As I stood there the employee did not even acknowledge me. It sounded like he was on the phone with technical support. There was no other employee in sight. Finally, which seemed about 5-7 min another employee walked up to grab something from the front desk, he looked at me but did not acknowledge me. I had to literally say "excuse me" and asked if they had wifi. He said that he didn't think they did and that they had only been opened 2 weeks and 2 days. That he used his hotspot on his phone. Then he said to wait for the other guy on the phone to get off and ask him. So I waited another 5 min. Finally he got off the phone only to say they did not have wifi set up yet. Granted they had music on, was it loud enough? No. I have my own play list that I listen to get my sweat on. If you're a brand new gym, you really should have everything set up and ready to go. Other reviewers mentioned the gym equipment being placed weird, I agree. Please train your staff. Customer service needs to be improved. read more

It was a weird first experience here. I did a trial pass and came the second day they opened. It was understandable that the employees were still learning the computer system, but that wasn't what annoyed me. I basically had to walk myself through the new-customer greeting process. They didn't seem interested in having me as a patron.. like boi, you've been working here for 2 days max, why are you already acting like a McDonald's employee who's been there for like 10 years. I wasn't offered a tour, they weren't welcoming, I wasn't even told where the locker room was, etc. The weight room is pretty new, as expected. However, they set up the squat rack in the very back corner of the weight section really weird. They are facing perpendicular to each other so that you can't step out of the rack if the other rack is currently being used - it's like they didn't realize that not everyone uses the safety rails because a) squat racks aren't solely for squats and b) the safety rails may be too high even if you are doing squats All in all the staff still needs more training in terms of customer service, the place still needs to finish constructing (unfinished room(s)), and some of the gym equipment are placed weird read more

1 star for being the newest LA in our area, but despite that, once you enter, it feels like an old gym. (Maybe not as rundown and decrepit as Wheaton) Dumbbells are NEVER in order! Don't care to go over who's responsibility it is, but it is what it is. Juxtapose to my favorite LA in Rockville, where it's common to see an employee stripping weights off machine onto weight trees and ordering DB's. Also, don't think I've ever seen any member wipe down a machine here. I always wipe down a machine before and after use, but would be nice to see other members act a bit more sanitary. Not saying people are dirty, but they have dirty tendencies. I actually prefer to drive 15 minutes further (passing this location) to work out at Rockville and boy, its lovely! Though its been awhile, I like to attend the 11am Saturday Yoga classes here which is possibly the only positive about this place. The older indian lady is good as well as the spanish lady that substitutes. 1* read more