I was looking forward to this reservation and was so disappointed in my experience! We made 7:30 pm reservations about a month in advance. We were seated on time but there was some confusion between the wait staff on who would be covering our table. There was a bigger party next to us and I don't know if one of the waitstaff was still training or what, but it took like 10 minutes before someone came to us to take our order. We told them we wanted to put in our order for drinks and apps, but were still deciding on entrees. So he took that order and said he would be back. We got our drinks and now another two waiters come to us and ask for our order. We told them we had already started our order with the first person. Then, 10 minutes later, a waiter comes back and says he'll be taking over as our waiter. We put in our entrees and are still waiting on our app. Well, we never get our app or the "complementary bruschetta app" that all the other tables are getting. In fact, we had to ask for a bread basket. Finally they bring out our entrees and when we ask about our burrata app, they all look confused. They take back our entrees to keep warm and then bring out the ordered app. Now, I'm fuming bc I also want my complementary bruschetta app by principle. I'm trying to rationalize why we were overlooked. There's a single lady having dinner next to us and she's being hovered over and the bigger parties surrounding us are also being served appropriately. We ask for our complementary app which they look like they begrudgingly bring. We also ordered a bottle of red, which they serve by pouring the classes on the back table and serving the glasses over our head to our hands!!
The entrees come out and we just ate quickly. They never really bothered to refill our wine glasses and we just took the decanter and refilled ourselves. Wanted their famous tiramisu but just left because the service was horrible. They came back as an afterthought to offer the complementary limoncello after we paid our check. I would pass on this restaurant because while the food may be good, the service is disorganized and can ruin your experience. The servers seem to prefer a certain clientele, if you get my gist. read more