Shaun bartender , very outstanding!!! Greeted us as we walked in. The music, vibes , energy is…read morephenomenal. Im grateful to be here im glad this spot upgraded. Customer service is superb. Totally 11 outta 10 recommend . I will definitely be back to this place.

High prices, rude bartenders, bad food. Not much has changed under the new ownership except for…read morehiking prices.

On our last few trips to Hilo, we stayed at the Hilo Hawaiian Hotel and haven't been disappointed…read more For convenience, the hotel has two restaurants in the lobby. Wai Oli is also two businesses in one - it serves as a morning/brunch cafe for coffee and pastries, then transforms into a casual evening restaurant for dinner as well as live music and a bar space. On our first night we were too tired to go out in the rain, so we tried the Red Rice with Chamorro spices and sauces, and a Club sandwich with fries. The food is excellent, prices about what you'd expect in a hotel. The tap list is also pretty good with macro lagers and locally brewed selections from Big Island Brewhaus and Hilo Brewing Co among others. Service is good, with friendly servers. The view is also excellent with clear views of Hilo Bay right outside. They also have outdoor tables on the lanai.

Great restaurant bar to grab a bite and a beer at. They now have live music everyday.read more

The food was okay. Perfect salad and sandwich to grab before a day full of hiking. Services was…read moregreat!

One of my favorite spots we stopped at on the Big Island, very reasonably priced and the live music…read morewas fantastic!!

The Bartender Gregory all round great personality…read more Himself is ideal customer service attitude

Showed up Friday afternoon to a gathering of a bunch of angry white dudes that for the entire time…read moreit took me to finish a drink complained about illegal border crossing, fentanyl and justifiable wars etc. I eventually just put my ear buds in. The drink and service were fine but Friday must be a hangout for people to air their grievances with life.

Awesome vibe, i went there with a few friends and there was an event happening there at the time we…read morewas attending. small lil area, had a few booths as well, & we got to sing karaoke. Service was awesome, i got to meet the owner, sweet old lady, very friendly too. staff was also friendly! definitely did go back and they remembered us!

Best homemade local food in Hilo!!! It is truly exceptional and filled with heart, soul, and LOVE!…read moreNo matter what I order, the food is absolutely amazing. Sarrah's talent in combining ingredients will leave you in awe, making your dining experience truly unforgettable. They also have the best free Karaoke in Hilo on Thursday and Sunday night! The best sound system in Hilo! Come for the food, get an amazing cocktail, and sing your heart out.

Great views of the volcano…read more The taste of Hawaii menu is loaded with food and is great to share amongst a small family. Friendly staff, good food, but the view is what I'll be writing home about.

DISHONEST PEOPLE! Unfortunately there's not much as for choices for eating when visiting the…read moreVolcano. Unfortunately this restaurant decides to be dishonest with its customers in not only providing mini portions at high prices, which I consciously decided to accept, but the menu clearly states for 8+ people there is a 20% mandatory tip. Our party of 7 was charged their fee and when paying amd decoding on a tip my wife saw the fee already on the receipt (which they didn't even tell us, asking for a tip as well) I asked why and they just said "because you have more people". I don't mind paying a tip, but don't eat here if you dont want to support dishonest people.

Extremely disappointed with our experience here. My family and I came in expecting to enjoy our…read morenight, but it ended up being one of the worst bar experiences we've had. We went up to the bar multiple times and were refused water 3 separate times. We also tried placing a food order, but the bartender told us food orders had to go through the server -- the issue was that no server came to our table for almost 2 hours. We were basically left sitting there unable to order. To make things worse, when it was time to close our tab, it took around 30 minutes just to get our cards back. The bar also felt extremely overcrowded to the point there was barely room to move around safely or comfortably. I understand places get busy, but being ignored, unable to order food, and waiting excessive amounts of time for basic service is unacceptable. Overall, the bartender experience and service completely ruined the night for us. We won't be returning.

Came in on a Saturday night to sing karaoke with friends and have some drinks. The place was mostly…read moreempty when we got there. We never got the songs that we paid for. The staff just kept playing their own stuff which is fine, but not if you're charging people for stuff you're not gonna give them. Also the drinks were very watered down and the staff had a very poor attitude even in lieu of the service they were not providing. And all with a spending minimum? For what? Being ignored? Would give it a half star if I could. Very bad experience. Will not be returning.

TLDR: Lounge area…read morenear the "lobby" of the Fairmont Orchid resort. Since it overlooks the rest of the resort, it's the perfect place to rest and relax during the day. They start serving Japanese-inspired foods starting 5 pm and they have nightly live music starting around 6 pm. Food was fine, nothing special, but the ambiance was wonderful and the nightly torch lighting + conch shell blowing at sunset happens on this balcony. ------ FOOD: * Smash Burger (4/5): Came with two patties and a slight skirt on the meat. Was a little simple though (i.e. no lettuce or tomatoes, though did come with one deep-fried onion ring and cheese). Fries were pretty good! * Luana Roll (4/5): This is their signature roll and I thought it was good but wasn't anything special. Probably not worth $30. * Double Crunch Roll (4/5): Again, good roll but nothing special and didn't particularly love it. ------ SERVICE: * Fine service, though the waiter took a long time to check in on our table. We weren't in a rush so it wasn't a problem, but it was strange. * Note that their kitchen is not located nearby and so the waiter has to go to a kitchen downstairs before bringing the food up. That means that service can be a little slower at times. ------ ENVIRONMENT / AMBIANCE: * Really nice ambiance. It's a balcony right off the main lobby where you check-in, and there are lots of comfy lounge chairs and small tables to match. The lobby and the lounge are both technically on the 3rd floor of the resort, so you can overlook the rest of the resort including the pool, beach, and ocean. * The live music at night is nice, both if you're dining at the lounge or just returning to the lobby area after a long day out. * There's also an indoor bar area next-door to the lounge with a pool table. The pool accessories are in rough shape (only 1 usable pool stick) but anyone is able to set up the table and begin playing. Despite being here during the holidays, this table was surprisingly available for most of our stay. * Every night there's a traditional Hawaiian ceremony where torches are lit at sunset and someone blows a conch in all directions. The conch blowing happens on this balcony, so if you're seated at the lounge around 5 pm, you'll have great seats of the short ceremony.

The lounge is conveniently towards the center of the resort, close to check in. The staff are…read moredifficult to get ahold of, and service was rather lackluster. We came on a windier day, and the tiki torch kept getting blown out. The one closest to us was gushing out gas without a flame, and left an extremely heavy gas smell. We asked if they could relight it, and the first person said they'd get maintenance over right away. 20 minutes later, and getting lightheaded from the gas, I asked if they could turn it off if they couldn't relight it. The staff started getting defensive which I didn't understand, and told us that we were being unreasonable since the area wouldn't be lit up if there was no torch. I kept explaining to her that the torch was out, so we don't get the light anyways, but she wasn't listening to our concerns. Eventually another staff member came by, immediately understood, and finally turned off the gas for us so we weren't getting smothered by the odor. We ordered two cocktails and a spicy Kanpachi roll. The cocktails were mediocre, and one of them was not what we ordered. My wife asked for a blended cocktail and ended up with a drink on ice. The kanpachi roll was below average, with soggy seaweed and loosely rolled where it was falling apart while eating. I would skip on this lounge if you're looking for a place to eat and maybe even for skip and go elsewhere for drinks. We only tried one sushi roll, but after our experience we didn't intend on ordering anything else.

Friendly vibe. Convenient for guests…read more A couple of Mai Tais and or house wine and or domestic beer is included as part of the daily resort fee that Hilton charges for a stay at this property. Relaxed vibe in the lobby with low key and pleasant entertainment on the Friday evening that I was there. Service was fast, friendly and efficient.

If youre staying at the Hilton, dont pass up the opportunity to enjoy the many offerings here…read more Open air windows and pleasant music greet you in the am for strong complimentary coffee and breakfast offerings. Try the spam musubi, especially if you have that resort credit. Evenings great local Hawaiian music and hula dancers entertain you while you enjoy their special island breeze cocktail. Our party of 4 finally decided to just eat dinner there on a Friday night .. place was packed, but food came out pretty quick. We were all surprised how good it was (Im sober so can't blame that). Prices reasonable service friendly. Margherita flat bread, Kailua pork w cabbage and the pulled pork were scarfed quickly. Entertainment was fabulous on Friday. I recommend this place for casual meal and drinks.

It's a dive bar and the best kind of people-watching you can imagine. The bartender/owner is great…read more Customers are welcoming and friendly. Live music most evenings. Eceltic vibe is a great place to enjoy a few drinks, listen to music, and just hang out and chill. (They have NA drink options as well). Pool tables in the back, clean bathrooms.

Watched the owner chase down a guy with a baseball bat and punch the guy…read more The guy was told not to come in with outside beverages. He ignored the owner. Got 86'd and punched. Though not listening was the guys fault. I'm not a fan of violence