Those workers are snarky and rude. Went in asked for a mangonada proceeded to ask if I wanted mango ice cream? Call me dramatic but I believe a MANGOnada explains itself. While I was waiting I received a phone call and worker asked me if I wanted something else, noticed I was on the phone and put her hand up and looked at her coworker idk if she thought she ate with that or what LOL. Anyway 0 tip. Went with my coworkers a different time and they laughed at me after I asked for a box? Someone needs to be humbled and it's not me. Both chopped btw. read more

I'm giving it 2 stars because the ice cream was actually good but the service was horrible. The lady was rude and stuck on the phone talking to her mom and ignored us the whole time we were there. She had a grumpy face as well ,Never again! 2 Estrella's porque La nieve estaba buena pero el servicio horrible , la señora se la paso en el telefono con su mama y no nos atendio nada bien , y tenia cara de genio. Nunca vuelvo avenir aqui. read more

The customer service is horrible. I'm Mexican, but it feels like they'll only help you if you speak Spanish. If you speak English, they'll give you attitude the whole time and won't want to help you. The ice cream is good but I'd only go here if there were no other options just because I don't want to deal with them. read more

I was excited when I found out they had Dubai chocolate cups! Unfortunately, it came iwith hard FIDEO! Very disappointing!! don't understand why people can't do things right.... read more

I want to give out a BIG thank you to the young lady who helped my daughter pick the right ice cream for her. My daughter is lactose and the young lady guided her to find the right ice cream for her. I was there on June 27 around 5 pm. BIG thank you!!! read more

I have been here several times, but I would come more frequently if the customer service was better. The very first time I came here I was so upset that I walked out after waiting in line for 30 minutes just to be completely ignored. I had high hopes of ordering a bunch of ice cream but in the end they ignored me and served the people in front of me and then behind me as I continued to wait. Maybe it's because I am a white girl but even when I tried to say hello? A few times they acted like they didn't hear me so I walked out. Waited about 40 minutes in total just to be ignored. The next time I went there it was not as bad. Still waited a long time and there was only 1 person ahead of me. Third time there was a great girl working there who was helpful and quick and friendly. They need more like her! The last two times were much better maybe because there wasn't a line. I spent nearly $100 on the ice cream last time I was there. When you're treated good you want to support the business, you know? If they had better customer service this place would be very very successful because overall their product is good. But they hire people who don't seem to care about the job or the customers. At least smile and seem like you like your job! If you look miserable you're going to make your customers feel miserable. Why I gave 3 stars: 1 star for they type of ice cream shop - love it! 1 star for product - love it! 1 star for variety - love it! The reason I didn't give 5 stars: -1 needs much better customer service -1 customers don't feel appreciated read more

La Michoacana Azteca - Nine people ahead of me. Service slow. Needs more workers. I've waited 25 mins with out being able to order and have walked out a lot. - Ice Cream & Frozen Yogurt Near Me - Santa Paula, California

Next to Tresierras Grocery store and Angel doughnuts. Plenty of parking. Employees are new, so they seem a little overwhelmed and disorganized, because they ignore me as I stood in line, and skipped onto the next person behind me. The store is large and there are plenty of seating inside and a few seats outside near the grocery store. The ice cream was fresh, but pricy for Santa Paula. I hope they do well in SP, because I rather drive 10 mins to get my paletas, then 30 mins into Oxnard/ Vta. read more

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La Michoacana ice cream parlor is one of my favorite places. We usually buy paletas to go. We've bought gansito, ferrero, mazapan, cappucino, limon, and mango. We have bought other things, too. As for the staff, its a hit or miss. The youngest female employees typically are rude. The rest are fairly nice. Overall, I recommend this place. I would definitely go back. read more

Paletas and Ice Cream are all delicious. Fruit seems to be hit or miss sometimes on ripeness. I understand their is fruit seasons but sometimes some of it was a tab bit early to serve. Esquites are just ok. I don't know if it's the corn they use or the method they cook it. It has an odd consistency and has a stickiness to it. It's not bad but it could be better as it makes it a bit too sweet. Buuut the convenience beats having to drive around looking for the corn man. read more

Yummy tons of flavor! I had ice cream in a cup and my husband had a mangoneada. Omgoodness it was so good & refreshing. Excellent customer service and super clean! Super sweet staff! read more

One of my favorite places to go for ice cream and horchata. I definitely recommend this place

Wish I could give a zero stars. Every time I have been there the employees always have a nasty attitude or get my order wrong. If you are going to overprice your food at least get the orders right and hire employees that are friendly to your customers. read more

I ordered what I wanted and when I'm about to pay they tell me only cash. Why are you going to tell me that after I've ordered and have the sign by the cash register. Who's going to see that until they've already ordered??! Wasting food first of all and second they should have said something before I ordered. Awful. read more

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Everything I've tried so far is good! Esquites, Ice Cream, & Aguas. Employees look tired and annoyed but I haven't had a problem so far

So after going a few times I have to give an update. The ice cream is good and so is the corn. But avoid getting the fruit. Everytime I have gone they serve me old fruit. I guess their logic is they have to sell it our they loose money. But this fruit is really old like it has sour taste. Last time they put really old cucumber slices in their that you could see it was old read more

The paletas and ice cream are really good and the shop is clean. The employees are nice and really helpful especially Marlen.

The ice cream and all of the other goodies that they sell at this location is delicious; however, I believe that the customer service needs a lot of improvement. I was given unnecessary attitude from the minute i walked in, even my appetite went away lol. read more

Got tostilocos and the cueritos had mold and they didn't wanna give me my money back they just wanted to give me more tostilocos.

I was here yesterday and the experience was so far the worst I've had at one of these, products are great but seems like they always hire snobby employees. The girl that was suppose to make my order completely skipped me and took on five different customers behind me. I eventually went and asked a different girl and she gladly helped and even remembered that the other girl was suppose to make my order. The girl apologized three times for her coworkers behavior. In total I spent over a hour there for just two esquites. Definitely enjoyed them but not looking forward to being served by the girl that dismissed me. read more

La Michoacana in my opinion is one of the greatest things that's happened in this place since the day I moved here at Santa Paula. I thank whoever had the idea to build one because I would go to La Michoacana in my hometown and that would take an hour, now I don't have to go all the way over there; it's just around the corner. Well forget about that, the ice creams are really creamy and delicious. They have all sorts of flavors which is my favorite part because I never knew you could make ice cream cheesecake ( which is so bomb btw) other than ice cream they have esquites and they add crushed up hot Cheetos on top! Which is so cool. They also have all aguas de limon , fresa y más. I highly recommended the fresas con crema paleta it's really good. read more

The girls in this establishment are so rude! Ive came to this place about 5 times and every experience Ive had the girls always have an attitude and give horrible customer service. read more

The Paletas here are amazing! I personally love the mangonada paleta.. don't even get me started on all the delicious goodies.. best dorilocos in town. read more

So i just came in here and wow they need more workers. On a Saturday and only two workers ??! They both looked overwhelmed and exhausted. Not only that but it was super busy so I had to wait forever to get my order taken. Once I reached the front of the line both workers were very kind and I got my order and it was pretty good but I just feel bad for the poor workers who had the line out the door and only the two of them. Do better please don't take advantage of people!!! read more

So good!! Love the ice cream!!! 10/10 !!! Customer is amazing !!! Star Perez such a lovely girl!! Very sweet experience was great

the problem In ThIs PLACe is the employees with the music REALLY LOUD narco músic. you must scream to make your order and they don't care about the costumers with their NARCO LOUD MUSIC .. this place sound like a cantina or bar.?? Never again ... I take my kids some place else... read more

Really Bad Experience! Went into buy a couple paletas and mangonada, (Marlene) the employee that attended me was very rude and far from helpful when asking a question. Won't be returning any time soon. I'll spend my money else where. read more

The ice cream was good. Not a family oriented store, they were blasting rated R music videos.