I love the food tamales.The service is great.The coffee bar is great.I can pick up a gallon of milk and a pastry's wonderful

I have been going to this bakery since late 60's when the original owners were still there , the best thing about this bakery is it's nostalgia and the taste is still the same ,the pan dulce is exactly how I remember it, although it's changed ownership they still have the same recipe for all the pan dulce , bolios and cookies Which like they say if it's not broken why change it!! The ambiance is so nostalgic, and welcoming read more

Went on Friday morning for pan dulce. Got 7 pieces of pan $22. The elote was drier than drier. By the next day on Saturday morning the pan was so hard even putting in oven didn't help. Pan had no flavor. This place has been here for as long as I can remember but 2 ir 3 owners now has changed the quality of the pan. read more

I love when the husband brings hometown treats home! So good! Consistently delish. The pretzels are a go to as well. read more

La Palma Bakery - Chilendrina pan dulce - Bakeries Near Me - San Fernando, California

POOR CUSTOMER SERVICE! Due to the LACK OF COMMON SENSE, the clerk put my order (2 cookies for $6) in a plastic container that was made for ONE COOKIE. Therefore the lid was hanging open with the cookies exposed. Of course they never made it home. Due to the POOR DECISION of the clerk using the WRONG container and not CARING enough to keep the cookies safe, both cookies fell out of the UNCLOSED, WAY TOO SMALL PLASTIC CONTAINER. $6 for two cookies is a little steep (but when NO PRICES ARE POSTED, you pay whatever price you are told) But $6 for NO COOKIES IS RIDICULOUS! They would NEVER have fallen on the dirty floor if the clerk used the right size container or bag. PLEASE TRAIN your employees better! There is NO EXCUSE, I was really looking forward to trying this place that my friends & family told me about. This is only the 2nd time I have EVER given a bad review. I enjoy complimenting businesses and employees whenever I can. I truly wish my experience was very different than what I experienced. read more

Very rude customer service. So sad because we've been buying pan from La Palma for more than 80 years as the business has gone from owner to owner. However, we know there are MANY panaderías in the area, so we will buy our bread somewhere else. read more

There were flies inside the cases of glass all over the bread. When I told the owner that flies got in the case, she said she "doesn't care" and if I don't want the bread to not buy it. I also saw the cashier drop a piece of bread in the floor and put it back on the tray. I was gonna buy a dozen pieces of bread but was so disgusted by their actions and the flies. I just bought a drink and they were short on my change. Then they had the audacity to get annoyed when I corrected them. Never coming back here again. read more

Selling re-heated bread...again! Plus the bolios are smaller. 3 out of 6 were like this. Threw out the other ones that were too hard before the pic. Tired of this place. Never coming here again! read more

La Palma Bakery - Re-heated bread - Bakeries Near Me - San Fernando, California

In case it's a scam: I have been a loyal customer for almost a year and would come at least once a week. I work nearby so would take my lunch breaks there or buy bread for a snack. I liked the bread and the ambiance. BUT I just went again after a month of not going and the worker told me that she didn't charge me correctly last time and that I knew I was being charged incorrectly. She showed me 2 receipts on her phone , one showing 7.50 and the other showing 2.50 and told me that I needed to pay those $5. That was not fair because the receipts do not show what was bought and they were not physical receipts. Also she said that because she recognized me and accused me of running out on her when I come frequently. And if I was charged incorrectly a month ago then again it was not my responsibility to pay that now when it was her mistake. I told her to charge me and it's fine but I will not be returning. You've lost a loyal customer. Thanks La Palma. PERO acabo de volver después de un mes sin ir, y la trabajadora me dijo que no me cobró correctamente la última vez y que yo sabía que me estaban cobrando mal. Me mostró dos recibos en su teléfono, uno con $7.50 y otro con $2.50, y me dijo que necesitaba pagar esos $5. Eso no fue justo porque los recibos no muestran qué se compró y no eran recibos físicos. Además, dijo que me reconocía y me acusó de haberme ido sin pagar, cuando yo voy con frecuencia. Y si me cobraron mal hace un mes, no es mi responsabilidad pagarlo ahora, cuando fue su error. Le dije que me cobrara, que estaba bien, pero que no voy a regresar. Han perdido a una clienta leal. Gracias, La Palma. read more

Recently, I visited to stock up on some pan dulce that I took to Denver Colorado. My aunt and cousin are from San Fernando and have visited this place for decades. Thought it was a great surprise for them. read more

Review is coming! But let me just say that I (we) LOOOOVE this place! It's good to be back in CA, where AUTHENTIC, great tasting Mexican sweet bread is made fresh daily! read more

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Decided to stop at this bakery for some bread. They don't have much of a selection. I got a few pieces of bread it was disappointing. The bread was not good at all. The woman that helped us was rushing us. Mind you there was only one other customer. I will never ever forget back to this place. read more

I got 1 of each Concha. And an empanada with Vanilla Cream. I was excited to try and I was disappointed. I did not like the taste of their concha Mexican bread. La Colmena is still my go to in North Hollywood/Sun Valley area off of Sherman Way. The Palma's concha are soft and got them straight out of the oven. But the taste and texture was not enjoyable. Kind of bummed. I was in the neighborhood and stopped by as a first timer. read more

La Palma Bakery - Bakeries Near Me - San Fernando, California

Horrible HORRIBLE!!! Customer service!!! I called because I've come here for years!! I know they run out, and when they run out they're done for the day ...I've recommended this place and never have I encountered such ugly customer service anyways I asked if they still had bread because it's already 2 in the afternoon and she says "well it's a bakery is it not?" With such ugly attitude!! And I paused for a second because I've never got attitude from this place before! And I said well I do know when you guys run out your done for the day. And she said well idk what you're calling or looking for. And I just hung up because I couldn't believe how she was responding and the attitude that was given. read more

My father bought a cake from there today and it was so bad. The frosting tasted like medicine and the filling tasted store bought. I banned him from going there for a cake ever again. Trash. I haven't been there in years for the pan dulce but I do hope they haven't screwed that up as well. read more

La Palma Bakery was a small hidden gem in the San Fernando Valley. Recently was able to stop by a give it a try. The Pan Dulce was so delicious and so soft. Strongly recommend this place to anyone looking for a good bakery to shop from and the customer service was so spot on. read more

La Palma Bakery - A mixture of Pan Dulce and different treats, strongly recommend. - Bakeries Near Me - San Fernando, California

Delicious great quality bread, the best! When I travel from Northern CA it's a must stop location every time!

I grew up in SF with the original owners and loved walking in with my grandparents or mom just to buy pan dulce. I was saddened when the place was sold because I thought things would change. To my surprise, LaPalma Bakery still makes the same recipe and this place still maintains the home-style quality. The workers are amazing and so kind. Nothing has changed regarding LaPalma's service and quality. I have to say I have been to other panaderia's, but this location is THE BEST! If you are going in to work/school, and want something warm - AND FRESH, this is the place. read more

Best conchas and Mexican bread hands down in all of the San Fernando valley!!!!! The service is remarkable & even when I have called in a pre order everything is packed fresh and just so incredibly delicious. Even people whom have never tasted Mexican sweet bread fall in love with it & can't get enough of trying all the different kinds. read more

After standing for about 8 min. Finally someone who was seating eating at the tables got over the counter to help me get my order. Mind you I had been here for about 10 min waiting. I noticed he didn't sanitized or washed his hands. So I advise him if he could please wash his hands. His reaction was so disrespectful. He trow the utensils in the tray making this loud noise following by him Marching away and ignoring me. The other woman who was also there it was like there's no existence. Health and safety is an issue mostly nowadays with COVID-19 come on people get a grip and don't let your ego get in the way when a client called you out on your Higini when purchasing from your bakery!! Never again read more

La Palma Bakery - Never again - Bakeries Near Me - San Fernando, California

The best pan dulce, we hit this spot up anytime we are in town. The ladies are always sweet and the bread is so soft, not dry, and they have all of the options read more

La Palma Bakery - a variety of pastries in a box - Bakeries Near Me - San Fernando, California

This place is a joke. My wife called to place an order of Conchitas for pick up and was told that they didn't have time to take an order and come in person instead. The lady was rude and didn't care about her clients. I'm guessing because they don't need business???Meanwhile, they sell out on opening and someone who drives in to pick them up early won't have any left to get. We will not be stopping in, nor will we be recommending to anyone else. No vale la pena. read more

I attempted to patronize local businesses in my neighborhood, only to be disappointed by this place. Placed my order for some conchas, cookies, and other baked goods. Total cost $7.15, but my credit card was charged $717.15! Talk about overcharging. I informed the lady at the counter, and instead of acknowledging her mistake, she had the audacity to say that it was my fault because I asked her for an extra bag! To make matters worse, she did not know how to issue a refund and took over 10 minutes to reach the owner. Waited another 8 minutes for the owner to arrive so she can issue the refund. She refunded my credit card $710.00, still charging me for the baked goods! All I can say is wow! Now that's what I call great customer service...or rather lack there of! Will definitely be avoiding this place! read more

La Palma Bakery - Overcharged my credit card by over $700.00! - Bakeries Near Me - San Fernando, California

Really good and soft sweet bread. Definitely love going in the morning so I can have with my coffee

Best bread hands down. There are no words for the the elote bread, empanadas and the galletas!!!!!!!!!!!!!!!!

The only reason I give this place 5 stars is because I love the bread Mr. Hector makes. We've been going to this place for years because we love the bread he makes. My family comes from far to buy his cornbread and bolillo. I was very disappointed to witness the lady in the front and the owner being disrespectful and rude to some of the workers. I think it is very rude and unprofessional to mistreat and yell at workers in front of customers. Also they always have flies inside the bread displays. Maybe they should focus okay keeping that clean instead of being so rude. read more

The best Mexican sweet bread. I've been buying pan dulce there for over 50 years. Highly recommend it.

First and last time coming here. I was excited to come here for mini conchas because it's closer to home, said they open at 5am got here 6am just for nothing to be ready, the worker was running around irritated ignoring everyone walking in. There was literally no bread out, not even pre orders were ready. The lady was rude and you can tell she doesn't care about losing business. I rather drive more to the usual bakery I go to then come here again. read more

They used to have very good mexican bread, but, What happened??? Bread was stale and tamales were horrible!! on top of that, very, very expensive. I'm not coming back! read more

I wanted to like this place, but I ended up being disappointed. This is the sweetest pan dulce I've had in my life, and not in a good way type of sweet. It has a homemade taste to it, but way too sweet. Some of the pastries I got were very grainy and/or might've been sitting there long enough to not taste fresh anymore. They were out of some pan dulce, but I won't necessarily hold that against them...not sure if it was the time or the holiday season demand. Prices were very reasonable. Customer service was fine. read more

My favorite pan dulce! idk if they use extra vanilla, or if they maybe add almond extract but their bread is extra delicious. I don't speak Spanish but I understand it enough to get by. The lady who helped me was very nice and understanding. read more

Update: we tried again... this is what we got... who knows what it said before but looks like they make a mistake and slapped frosting on top to cover it. So disappointing. read more

La Palma Bakery - Cake - Bakeries Near Me - San Fernando, California

Delicious pan dulce! I've been coming to this panderia since I was young. Always recommend!!!

If I could give this place a NEGATIVE star I would for the service I just received. I went in right now and the lady basically tossed the bag of conchas on the counter where you pay. She tossed it so hard that one even came out. I told her I didn't want the concha that fell and she gave me ATTITUDE and raised her voice and said "well I don't care I will take it back and still CHARGE you. I then said "why if I'm not taking it"with EVEN MORE ATTITUDE she said "I'm not going to sell you nothing, get out" and threw me the card. She's the one who tossed the bag which caused the concha to fall out and why would I pay for it, if I'm not taking it. Make that make sense. I will not be returning here anymore. Horrible experience! Also she put the concha that touch the dirty counter back with the rest that is SUPER UNSANITARY! read more

Very good and warm bread . Always available early in the morning . They are so kind to customers and my family .

Well here we are 2021 and nothing has changed here when it comes to customer service, this family needs an attitude adjustment, they are rude specially the young girl that works there , a bad representation of Alemany student, she should not be allowed to wear anything representing this fine high school while working at her family's business . They have the old school Mexican business mentality that they're doing us a favor by selling Us pan dulce . Support this family to become better business people ,don't shop for a month until they get it. Good customer service is the life line of any business. read more

Horrible Customer Service! The teenager woman is the worst. She is VERY RUDE, DISRESPECTFUL and ARROGANT. Avoid having a distasteful experience by going there. There're many businesses that need your support and work very hard to give you a good experience and definitely, La Palma Bakery is not one of them . I highly suggest NOT GOING THERE. read more

We woke up extra early to go to this bakery. We were really excited to try it. And when we arrived we waited in line. Which was not a big deal. When it was our turn a lady helped us. But she was in a bad mood. We were selecting the breads and by the time we got to selecting the 5th or so bread she says, ok it's $$$ and we said, oh we are still getting a few more. And she rolls her eyes and then turns around. We are not sure what upset her. But we thought it was rude when she rolled her eyes. We never gave her attitude and we think it's unfortunate that she had to do what she did and now we will never go back. And the people that recommended us, said they will never go back either. Because this situation was not ok! Wish I could do zero stars! read more

Very rude and disrespectful customer service from the Lady in the morning. She had the nerve to roll her eyes when she was taking our order. I will never recommend this place to anyone. They lucky I had to give them a star. read more

They always have my husband's favorite sweet bread I highly recommend this place. So yummy!!!