My little brother suddenly passed last week, and that was devastating! I was beside myself trying to figure out what to do and where to start. I spent the following day calling around for quotes at other local funeral homes to have my brother's body transported to following the conclusion of the coroner's report. Fast forward, I was in contact with Rick Hearn, and this man was a God send!!! He was compassionate and answered every question and concern I had before choosing to have them care for my brother. He worked with me right down to the casket. Denise was also involved with the process, and she helped move things right along. The La Paloma family was great, and I'm so glad I didn't just go with Walton's funeral home. I know in my heart my brother and our wishes were respected here. Thank you Rick, you are everything a family needs. I will never forget the level of service and satisfaction provided by you and your team. I will always refer you guys! Thank you again! read more

La Paloma is such a refreshing find in the world of Funeral Services. You can trust them. Period. Dustin's knowledge at La Paloma is only overshadowed by his empathy. Plus, his prices are fair and honest -- and he never tries to up-sell you. I recently worked with Dustin to pre-plan my mom's final wishes. She's 88-yrs-old and isn't planning on leaving this world anytime soon... but she's a planner! So when mom told me she didn't want to burden her family with determining (and having to pay for) her final arrangements after she passes, I gave Dustin a call to set up a meeting. Dustin was awesome! On his suggestion, we met at mom's home to discuss options and complete the paperwork. This was a nice option vs. going to the Funeral Home, which might've been a little more "jarring" or disturbing to mom. Dustin spent time getting to know mom before we got down to the business at hand, and by the time we were through, mom felt like she'd made a new friend. She now has the peace-of-mind that her daughters won't have an additional burden placed on them after her passing. As for me, I'm relieved that mom's wishes are now officially documented which will undoubtedly cause less tension between me and my siblings when dealing with mom's final arrangements -- there can be no argument about what her final wishes were, as they are well documented and pre-paid for at a time when she was of sound mind and body. Oh... almost forgot the best part: because of mom's pre-planning, today's cremation rates apply no matter how much those costs may go up between now and the time she eventually leaves this world. That provides additional peace of mind for all involved. Whether you're in the unfortunate situation of having to make arrangements for someone in your life who recently passed, or, if you're like my mom and you simply want to pre-plan to make life easier for your loved ones after you pass, I highly recommend you call Dustin at La Paloma. You won't regret it. read more

i have been friends with mark crocco for years....nobody in his family cared over the years i been through every surgery everything every stroke hart attack everything he passed on june 5 i... was able to track this funeral home let me tell u the lady acted as if i was trying to get top secret information when in actuality i just wanted to say goodbye to my very good friend well she said ur guardian ship and poa has termanted when he died....i obviously was his friend/ everything and she told me ill let the family know u would like to say goodbye to him.....i have never met that family they never came around when i lived with him i wasn't trying to be a part of their celebration i just wanted to say goodbye to my friend and she acted like i have no right to ask very insinsitive of my feelings....i wouldn't reccomend to anyone!!!! la paloma no way.... read more

Martina was great!!!! We had an emergency to transfer urns, and they worked it all out. Summerlin & Reno locations are highly recommended. Kudos to them. read more

It's taken me a year to write this review. I went through such a hard time with my husbands untimely death. Everyone here at La Paloma went above and beyond to make such a difficult time, a little less difficult. The mortician, Rick was beyond amazing, extremely compassionate, and understanding. Honestly he was a bright light in a very dark time for myself and my family. I was able to view my husband for the last time and got to say goodbye the way that I needed to. I had called many other funeral services for the ability to view him, and most were unable given his condition. Rick called me ahead to prepare me and ensure that this was something that I truly wanted/needed to do. He allowed me something so important and precious to my healing and some form of closure to my husbands passing. I really can't say thank you enough to everyone, especially Rick. Thank you. read more

Amazing compassionate people. They took care of my husband Greg. My husband was cremated and they took a couple pictures of his tattoos. The price was the best. The weather was winter and we live 4 hours away. It took longer to be able to pick up Greg's ashes and they were never upset about holding on to him till the weather cleared and my son wasn't working. It was never an issue. I recommend this company to take care of your loved one read more

My mom passed away late September and I decided to use La Paloma. Naturally when this happens In someone's life the family wants to make sure there loved one is handled perfectly. I worked with Joyce Allen who is in funeral arrangement. She was extremely perfect and worked with me throughout the entire process. Her knowledge, concern and empathy during the process was exemplary and flawless. She help and walked me through it all. She even sat with me during a small viewing because she was concerned. There was an issue with receiving the signatures from my mothers doctors and Joyce made numerous phone calls to move things along so that my mom was taken care of. Joyce always picked the phone up and never left me hanging. I want to specifically say a big thank you to Joyce because going into this process you never know what can happen and she was instrumental in a profound way that shut down any worry from my end. In addition Rick Hearn who is the operations manager came into the office while Joyce and I were working through everything and introduced himself and explained the process to me as well. He was very professional and kind. The morning that my mom passed Josh Lewis and Amanda Fripp arrived and we're just so sweet and kind and walked me through things so that I was ok. Josh During the actual cremation process was Amazing in more ways than one. He walked me through everything because he knew how sensitive I was. This Matters and is everything knowing that where your trusting your family to be taken care of that they will be handled with total respect and total care allows the family to not worry so much. La Paloma aloud me to focus on the passing and morning of my mom and they handled everything perfectly. Thank you Joyce l, thank you Rick , thank you Josh and thank you Amanda. All the best to you all. J. read more

Martina was completely wonderful and understanding when I needed help when my grandma passed. I was the point person for my family when it came to finally decisions for my grandmothers passing Martina was beyond helpful and understanding when it came to our cultural beliefs. We are Native American my grandma was from the Navajo Nations tribe even though Martina had not worked with a family like ours she went above and beyond to help accommodate our needs and wants. She even stayed the whole time till we lowered our grandma and even when we had a mishap there she jumped in without hesitation! This was our families first major loss and to say we felt peace once everything was done is an understatement. We will be using La Paloma for any future services going forward. Price was more then reasonable and we were completely happy and satisfied with their service. read more

We chose to use La Paloma because from the first call that we made to them they were very understanding of the situation and we could tell they weren't just trying to get our money. Dustin helped my family and I through a very hard time and he coordinated everything for us and everything was just beyond perfect. He was always available to us if we had an questions and took care of almost everything for our service. Thank you so much for everything you did for us. I would highly, highly recommend La Paloma. God Bless! read more

I cannot give enough praise to Rick and the team at La Paloma. He was patient and very thorough. He even helped myself and family make phone calls and text to ensure everything went perfectly as a buried my mother. He wasn't upset when we choose to purchase a more cost efficient casket from Costco/Online. He did however make sure it arrived on time while making sure it was in perfect condition. I don't know how else to say it everything went perfectly. I am my mother's oldest child and I got so many compliments on how the entire day was handled. I wouldn't have been able to get through this difficult time without Rick and the team at La Paloma. He is an amazing person and I can't say enough about how professional and engaged he was with my mother. Not to mention his prices are top tier compared to some of the other funeral homes in the area. Thank you Rick so Very much!!! read more

Dustin went out of his way to meet us on a cold Sunday afternoon to begin the paperwork and complete the process. He answered all of our questions and took care of the details. Several times I called or texted him and he was readily available to answer them. We're grateful for Dustin and La Paloma's service to our family. We highly recommend them. read more

We knew right away this was the right place to handle my 93 year old father's final journey. They caringly arranged everything. Absolutely no pressure in selecting the casket. Very dignified, knowledgeable, organized, brought peace of mind during this time of profound grief. read more

The receptionist I spoke to on the phone interrupted me before I barely finished answering my general questions and transferred me without so much as a goodbye or any apology. SERIOUSLY RUDE!!!!!!!! FIX YOUR CUSTOMER SERVICE OR FIND ANOTHER JOB IF YOU HATE IT THAT MUCH. read more

My family and I are very thankful for La Paloma. From the very beginning, rick and his team members helped us arrange my dad's funeral service. he was very thorough by explaining everything to us. We kept changing plans around, from wanting to pick the right urn, viewing service date, etc. and rick was very patient with us and understanding. They were incredibly professional. As soon as I talked to him from the beginning, I didn't even bother looking around for other funeral places in Reno/sparks because I knew they were the best option. I didn't feel like just a "number" to them or in it for just the money. He was very helpful and we really appreciate what rick and his team has done for us. We are so glad that we picked them. I would definitely recommend La Paloma. read more