First and last time don't recommend. Had to spend 30 min after I got back removing dead skin and…read moreclear coat left all over my finger tips. Service: uses shared tools and cut me BAD, so beware if you're prone to skin infections or swelling - it is a risky other places use individual tool packets. It's for hygienic safety just in case but i haven't had someone cut me in a manicure in years until going here - that is unacceptable! 3 of my cuticles were butchered, still hurt, and so much dead skin was left on... technician didn't acknowledge what happened. Won't return! Also if you feel pain in a manicure speak up I'm so mad I assumed I was just being sensitive no I was bleeding in 3 places and it was burning. Polish: bad quality. The Essie wall colors were completely separated and unusable, so I went with OPI and it came out with air bubbles. one manicure came out with air bubbles dried in many places and the other pedicure polish dried really ridgy and bumpy.

I was back in town after 18 months since moving and my first thought was to get my nails done at…read moreFlo's. I missed Flo so much because my nails always look beautiful and it's such a relaxing time away. This is pure heaven! Kathy did the pedicure this time.

I don't know how I've never written a review for Nail Lounge before because I've been using them…read morefor at least 10 years! There is no one better than Kyle. I drive 30 mins for him to do my nails. He's been doing them since they were in the Raintree shopping center. It's always clean there, spotless in fact, and the salon is beautiful. Kyle and Pam (the owners) redid the whole inside themselves! There is privacy between the stations so other people can't hear your conversations which I like because, well, people don't need to know my business that I talk about with Kyle. It's nothing important but I like that there is that barrier there. They are cash or check and have an ATM in the vestibule. Oh and the fantastic, friendly woman that makes the appointments at the desk is always looking her best! She's super cool and always has great hair, makeup, clothes and cool glasses on! I hope I'm as cool as her when I grow up too

Ive been going to Nail Lounge for awhile, using both Angela and Tom for nails (fills and pedicures…read more They are fabulous doing a better job than I ask. The hot towels and cream massage are such a bonus! Ive used a few different places, but this rates 10+++. Gayle Schechtman

On the day I got my basic manicure I was between 2 costumers and nail tech. filing/drilling down…read moregel or acrylic. The fine particles were flying over onto my phone, body, coffee and my nails. I questioned why they did not have proper ventilation as the technicians wore masks to protect themselves but did not offer any ventilation, vacuum or fan to trap such fine partials from effecting the client/customer. I have always sat on the other side of the salon where they normally do just basic manicures so I haven't experienced that before. Very unsanitary and unhealthy to breathe in those toxic particles. How can you expect a good nail polish job when partials are everywhere. The owner blames the client for nails chipping or marks in the nail polish but takes zero accountability for her unsanitary unhealthy work environment. Nor allows you the opportunity to properly talk about what you're not happy about. She takes zero accountability that her nail polish or application process from a technician could possibly cause an issue. Example: expired polish, not allowing the layers to dry in between (rushed job), applying thick uneven layers, nail base not cleaned well (foreign particles on base). Never once over the years was told to wash my hands before nail polish application. Every entry level nail tech knows this, one of the first things you learn in nail tech school! They took payment first though! Any experienced professional and Salon owner should very well know this without having to blame her customers. I don't blame your technicians because they have to follow your command. You allow them to cut corners! Makes me rethink what else you're cutting corners on??? At your customers expense. I'm a very observant person.... Not one of your customers are instructed to go wash and scrub their nails before polish is applied! Your customers natural oils can affect the polish application too, therefore soap and a scrub is necessary before applying polish. The day I called to make the appointment I asked for one of my "regular" nail techs, they were unavailable so she made the appointment with a new Tech. When I asked for the "new" techs name, she said , "why does it matter you're not gonna know who she is anyway?" Such an unprofessional response from an owner! As someone who worked in a salon for many years, you are the face of this salon your employees depend on you to build their clients. How do you expect your other nail technicians build a clientele and a rapport with customers if you're not willing to give them their name. Have patience as well if the customer on the phone is having a hard time understanding you or if you're too busy to talk, hire a receptionist. First impressions are everything. Yet I overlooked your poor manners and some of the salons work ethics over and over again. Muang, you're such a poor business woman on so many levels, are out for self and for your right hand girls only! I question how you're still in business? You also knew the tech who worked on me was fairly new and it could have been possible her application process was wrong yet you chose to challenge me and not give me the proper respect and proper communication I deserve as a paying loyal customer. So I'll say it all here for others to read, see, stay away & not ever experience this! You picked the wrong experienced but retired licensed nail professional to be obnoxiously rude to. I pass your salon daily, it was convenient for me. I ignored a lot until now and I can't allow others to experience this. If you read all the 1 star reviews they really should have a zero star review, your behavior is reported repetitively the same when a minor issue arises. Again coming from someone who has worked in many salons over the many years knows firsthand how important it is to make good for minor things to make customers happy and coming back. I also know that you should never be defensive and blame the customer and have the customer make such complaint in front of everybody. A good business woman pulls you to the side, listens then responds with a solution. Not get rude, defensive, refuse treatment after you were told to come back and allow others, your so called "long time loyal customers" the ones you say hi too and definitely give special treatment too, the ones you save your so called nice side for, to chime in. Those are the customers you ask to write a 5 star review to cover up your zero star service!! You are only out for yourself you could care less about your other technicians. It shows deeply.... If you are reading this, please go to another Salon. Pay the extra five dollars it's not worth going to Nail Box AT ALL!

I've been a loyal customer of Nail Box for over five years, and I can honestly say it's more than…read morejust a salon; it's a place where you feel genuinely cared for. From the moment you walk in, you're greeted with warm smiles. The salon is impeccably clean, and it's clear that they maintain the highest standards of hygiene, The technicians here are incredibly skilled and attentive. They take their time to understand exactly what you want and offer helpful suggestions (which sometimes I like because I'm indecisive ) to ensure you leave with the perfect nails or toes! What sets them apart is their attention to detail and the pride they take in their work. They use high-quality products, and my nails always look fantastic and last a long time. Beyond the beautiful results, it's the personal connection that keeps me coming back. The Owner Mung, is truly the most sweetest and caring woman! They remember my preferences, ask about my life, and make me feel like a valued friend rather than just another customer. Over the years, I've come to know many of the staff, and have watched some of them start families of their own! They've acknowledged my families milestones with me, offered support during tough times, and always provided a listening ear. Nail Box is a true gem in our community, and I highly recommend it to anyone looking for exceptional service, and a place where you're treated with kindness and respect. Thank you, Mung, and all of your amazing staff or consistently exceeding myself and all my daughter's expectations and for creating such a wonderful space. Thank you from the bottom of my heart! Kristy & the crew

I was initially hesitant after reading reviews and experiencing a delay on their end in scheduling…read moreme. However, they seem to have changed their tune for Groupon sales and I was booked for last week. Upon entering, I was greeted by the man at the front desk (possibly the owner) and taken to a nice room in the back (which looked like someone's living room) to fill out forms. As soon as I was finished, my masseuse (Nikki) was ready to begin. I have had massages my whole life, at student clinics, Hand & Stone chains, and by individual longtime professionals. Nikki did not spend a lot of time on consultation, but she did ask about the lower back pain I had indicated on the forms and was very friendly in general. Most importantly, she was among the better masseuses I have ever had. Her pressure was firm, which I love, and her technique was excellent! She also put a hot towel over my eyes when I was on my back, which added to my relaxation. Next I was given a robe and cover-up and sent across the hall for the facial. I believe her name was Debbie and she was super nice. I have never had a facial before, and when I told her, she was happy to explain the materials she was using on me. At one point she worked on my blackheads which was painful but definitely effective. She must have used five or six different treatments on me, including a sulfur treatment for acne, and she knew her stuff for sure. The hand paraffin treatment was also interesting and left my hands feelings very soft. Afterwards, I was asked to pay $7 for sales tax which seemed reasonable, I'm not really sure if this is the industry standard though. The front desk man also offered me the same deal again, good for one year, but of course charged through the spa and not through Groupon! Unfortunately I was not able to pay in advance so I declined, but I thought this was a smart business move just the same. Although I am from the area, I am currently living out of state so I cannot say if I will be back soon or not. However, I definitely recommend this place since their massages are cheaper than most, and Nikki was excellent. Also, if you have a groupon, don't be afraid to call it in! I'm glad this place seems to have gotten their act together.

My boyfriend and I did the couple's message. There offer deep tissue and Swedish massage. We were…read morein a private room and they were playing very calm music. Very small place due to the location in a shopping mall but it was nice and relaxing! Loved the Indian authentic style to the place and the staff was friendly. I did wake up to a little bit of pain though the next morning and I did medium pressure when they asked.

I am always to busy, never make appointments, walking in & very friendly customer service,got gel…read moremanicure & pedicure, Andy take his time, very profesional & kind, recommended 100 % Can't wait to back in 10 days! Was so relax nice atmosphere & clean place! Thank you Andy!

I recently moved into town so I decided to try this nail salon. My advice is to STAY AWAY! I first…read morewalked in and the manager/owner Kim rudely asked me if I already picked a color when I was looking at the color selection for only a minute. I was hoping things would improve from there but I was sadly mistaken. The gel manicure was rushed and she cut my nails so short (with a CUTICLE cutter) that two of my nails were bleeding. Also she didn't even clean up around my nails and told me that would be an extra charge. What nail salon charges extra for doing basic nail cleaning? Rude, horrible service.

Terrible - this is the same salon as the other address here - they created two profiles as they got…read moreso many bad reviews on the other one . Horrible customer service and terrible pedicure

I purchased a Groupon for lash extensions. The technician was not able to accommodate my…read moreappointment. The owner tried unsuccessfully to contact me to cancel. When I showed up, she was so apologetic and contacted Groupon for me to get my refund. While I waited, she also provided me with a complimentary blowout. The salon is gorgeous and everyone is so nice!

On their website webpage I asked a question before making an appointment that if the blow dry is…read moreincluded in the $100 root touch up service? As a reply I got "GOOD LUCK". Very rude response and unprofessional. I can't imagine people behave like this in customer-oriented business. Well good luck to you guys too!!!!!