I ordered flowers today from Debbie's Designs Florist & Gifts for a friend, and I couldn't be…read morehappier with the experience. I was a bit nervous ordering online as someone not local since I've been burned before, but this was truly FANTASTIC from start to finish. They had a great selection to choose from, and the bouquet I ordered--the Botanical Beauty Bouquet (Premium), looked exactly like the photo when it was delivered. That alone was impressive. What really set them apart, though, was their thoughtfulness. They asked for the recipient's phone number so they could confirm she would be home to receive the flowers, especially with the storms today. This is such a smart and customer‑focused policy. Far too many times, flowers are left on a porch in extreme heat or cold, which completely defeats the purpose. Debbie's Designs clearly cares about ensuring the recipient gets a beautiful, fresh arrangement in perfect condition. Bravo to the team! I don't live in the Crown Point area, but I will absolutely order from them again anytime I need to send flowers there.

I wanted a beautiful arrangement for my sister, who is retiring after more than 20 years working in…read morean elementary school. I live out-of-state and didn't go with 1-800-Flowers because you never know what florist they will choose. Debbie's has great Yelp reviews so I picked an arrangement right off their website site. I placed the order on Monday (Memorial Day) and since it was a holiday, so even though they offer next day delivery, I requested Wednesday delivery so I wouldn't get stuck with the leftovers. They made a delivery. That's the only positive thing I have to say. I asked my sister to send me a picture of what she received. Frankly, I'm embarrassed. And livid. Before the $17 delivery fee to go to Lowell or the $5 web fees and taxes, I paid $60 for the flowers and vase. What she got was greenery with a couple carnations, a white rose that had seen better days, and some sad-looking droopy lavender flowers in a dollar store vase. What if I had not done the $10 upgrade? Would she have gotten just some greens? Keep in mind, people take pictures of the "good" side of arrangements. So how bad is the back side? I should have asked one of her neighbor kids to get a $10 bouquet from Stracks and paid him the $17 to deliver it. I tried to call Debbie's directly at 4pm eastern time and got the vacation message that they would be back on the 27th, which was today so they can't even make sure their voicemail messages are accurate. What a joke! Maybe they do a better job when you are picking up an order and they have to see your face. I'd give no star if Yelp allowed it.

I cannot say enough amazing things about Monarch! From the very beginning, they completely…read moreunderstood my wedding vision and brought it to life in a way that was beyond anything I could have imagined. The personal flowers, bouquets, and boutonnieres were all absolutely perfect--and days later, they still looked fresh and beautiful! When I walked into our reception space, the florals literally took my breath away. The arrangements were stunning, elevated, and exactly the lavender wedding dream I had envisioned (but a million times better). So many of our guests commented on how gorgeous everything looked, and I'll be recommending Monarch to everyone I know who's planning a wedding or event. The team was such a pleasure to work with--professional, attentive, and truly went above and beyond. They made my dream day so special, and I couldn't be more grateful. If you're looking for florals that will wow you and your guests, Monarch is the florist to hire!

Jen's artistic and creative take on floral design is truly a God given gift. She knows how to blend…read morecolors with floral variety to personalize and complement your special occasion. Flowers can be extremely expensive, but I know she always ensures fair and honest pricing. I can always trust Jen and her team to deliver top notch products within my budget. I highly recommend giving the designers the freedom to design what they believe is best.

Stopped in for some flowers for my wife on a whim. Cute little shop. I was waited on immediately…read moreand picked out a nice bouquet of a half dozen roses. They were very helpful and made some nice suggestions. Very nice service, good quality and a fair price.

Please learn from my experience and DO NOT order from here. I placed a Mother's Day order to be…read moredelivered 11 May. Due to the volume of orders, I was informed it would be 12 May. No big deal. On 13 May I realized the flowers weren't delivered and when I called, they told me they forgot, couldn't find my order number, etc. After several minutes on the phone, they promised they would deliver asap. Unfortunately due to the couple of days that had passed, my mom was out of town and they promised to deliver on 16 May. The day came and went and no flowers. Very disappointing with the poor customer service and lack of care for customers. Update: called today, 17 May, and they claimed they tried to deliver the flowers yesterday and my mom wasn't home. That is simply untrue. They claimed the flowers are being delivered today and I requested a refund. At this point, I've been getting the runaround for a week and the unapologetic manager said she would process my refund when she gets around to it. I cannot believe how much they truly don't care about customer service.

My mother passed away in December. When I went to Valpo to arrange flowers for the funeral, I was…read moresurprised to find multiple flower shops out of flowers until AFTER Mom's Monday service. I could not find flowers. For MY MOTHER'S FUNERAL. After visiting multiple shops, I was beside myself when I called Petal & Vine from Valpo...at about 4:40. They were closing at 5 that day. I would not make it there by 5. The voice on the phone said "I got you. I'll wait till you get here!" George met me at the door, asked about my Mom, and helped me with design suggestions for something she would have loved. When I got overwhelmed and cried, he hugged me. He saved me from a panic attack, and was as kind and empathetic as a dear friend. I'm so thankful. And the flowers? They were beautiful. Mom would have loved them. Thank you, George. I'm so grateful.

On May 2nd, my mother and I placed a sympathy flower order through Petal & Vine Flower Shop for my…read morein-laws after a sudden family loss. The order was approximately $65 plus a $6.50 tip, scheduled for pickup at 2 PM that Friday. When I arrived at the store, the doors were locked. There was a handwritten note saying they were out on a delivery or consultation, along with two phone numbers that went unanswered. I was left showing up empty-handed to grieving family members after paying for flowers I never received. After leaving a negative review, I finally received a call from a male representative who immediately became defensive and rude. He claimed the business is closed on Saturdays, despite the fact that their Google business page STILL lists them as open Saturdays from 10 AM-5 PM and their website actively accepted my order. Instead of apologizing or taking accountability, I was told I "should have called the store directly" because he supposedly has "no control" over the business website that took my payment. I requested a refund and was told it would happen automatically because the order was never accepted. During the same conversation, he repeatedly pressured me to remove my negative review despite never offering a solution, apology, or compensation for the situation. When I refused, he became irritated and repeatedly stated that he "doesn't care" about negative reviews because he can "just dispute them and have them removed anyway." I called again on May 4th after still not receiving my refund and was told to wait up to a week. Today, May 11th, NINE days later, I still have not been refunded. During today's call, the same representative acknowledged he knew exactly who I was and what order I was referring to, but claimed he "couldn't see the order" in his system and therefore "couldn't refund it." He attempted to push responsibility onto me by giving me a payment processor phone number and telling ME to figure it out myself. To be clear: I placed the order through THEIR business website. It is not the customer's responsibility to fix a business's payment processing issues, especially after the business accepted payment and failed to provide the product. At no point did he offer to personally contact the processor, escalate the issue, or make any real effort to resolve the situation. Instead, he became angry and told me to dispute it with my bank. The most concerning part is that even after multiple complaints, their Google page still advertises Saturday business hours while customers are apparently unable to pick up orders placed through their website. At this point, the entire experience feels incredibly misleading and unprofessional. If you choose to order from this business, I strongly recommend using caution.

Beautiful flower and gift shop. Upon arrival was greeted by Ellen. She was very professional and…read morekind. I ordered the dozen red roses with a couple other accessories to top it off. Linda checked me out and she also was kind. Special roses for a special lady!

I am so happy to have come across The Flower Depot today!! Using their website was an easy process,…read moretheir price points are competitive yet fair and customer service is amazing. I had the pleasure of speaking to "Grandma Lois" this morning and she was just what I needed to brighten my day! She assured me my order would be delivered today and it was right on time. The recipient of the flowers called me immediately and gushed over how beautiful the arrangement was! I am throughly impressed and truly grateful for The Flower Depot...I highly recommend this business (already told 3 people about the shop) and will definitely be using again!!!

I was pleased in the flowers Sweet Pea Designs completed for my cousin that is recovering from…read moresurgery! Excellent job! Cheers from Gresham, Oregon.

From the owner: Wedding Flowers \read more

My brother unexpectedly passed away late last week. Due to my physical distance from my family in…read moreIllinois, I ordered flowers from a business in Manteno that seemingly had a great name. Long story short, my order was canceled 2 hours prior to when the flowers were to have been delivered to the mortuary for my brother's services. I immediately contacted Johnson's Greenhouses and spoke with Kim. After sharing my story and need for help, Kim reassured me that she could deliver a beautiful arrangement by 12:30 pm, in time for my brother's service. I cannot thank Kim enough. The arrangement was beautiful, in tribute to my brother. With gratitude- Marcia

My mom's funeral flowers were just beautiful. Exactly what we envisioned. They made ordering easy…read more The price was fair. They helped us honor our mom with the beautiful arrangements they provided. The Ann Thacker Family.

I ordered a Thanksgiving centerpiece for my husbands boss last minute and Laurie accepted the task…read more She sent me a picture of the finished product within an hour and it was exactly what I had wanted. Rich, vibrant fall colors made for a beautiful display. I randomly picked this shop as Im a couple hours away and I'm so glad I chose them. Thank you!

From the owner: Creative Custom Flowers has been involved in the Bourbonnais area community for over 40 Years. We…read morespecialize in Custom Flower arrangements for any occasion. We pride ourselves on the freshest flowers and our unique eye for custom arrangements. Call Us today to place your order schedule a time for a free consultation. We specialize in:*Holiday and Special occasion arrangements*Weddings*Funerals*Business*School Dances*Staging....and much more!Like us on Facebook to see photos as well as special offers!