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    Woodspring Suites Rockwall

    1.8 (16 reviews)
    Closed 9:00 am - 8:00 pm

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    Mattress pad under my sheet, dog hair and grass and dirt
    Amelia S.

    You get what you pay for with this place. It is cheap but look at the pictures. The room was not quality, cheap dorm room look and no decor at all. I had a few bugs in my room and found a flee on my leg so I checked the mattress pad and found dirt, dog hair and grass. I felt like mites were bitting me. Was hoping to be able to save money since I had a long stay but I could not stay there after seeing that mattress. Also, I was on the first floor and had people smoking and talking outside my window while trying to sleep and could hear everything. Good part was the evening staff was very nice and helpful upon arrival. wanted to get more pictures but I forgot bc I wanted out of there.

    Fire hazard. Flooding over electrical equipment.

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    2 months ago

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    SpringHill Suites by Marriott Dallas Rockwall

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    A new and well-maintained hotel in a great location. The hotel is right off I 30 and a couple of…read moreminutes walk to the harbor. The hotel has plenty of parking. The rooms can be a bit noisy if it's facing the highway. The staff in the hotel reception were super friendly and welcoming. The rooms were clean and very well maintained. Definite 5 stars to the staff. The lobby has a bar with plenty of seating and work stations. Breakfast is complimentary in the lounge area. A very good hotel in the Rockwall area with plenty of food options nearby.

    I never write reviews but had to to save the next bride this experience. If I could give this hotel…read morezero stars, I would. I booked a block of rooms here for my wedding and the staff completely ruined what should have been a stress-free experience. On the NIGHT of my wedding, they canceled my own room--claiming it was due to "maintenance issues." Imagine my shock when I stood in the lobby and personally witnessed them checking in another couple right after me. Clearly, this wasn't maintenance--it was dishonesty. I reached out to corporate several times, but the Rockwall location kept closing my claim without resolution and refused to return my calls. The lack of accountability and professionalism is beyond appalling. I have every reason to believe they oversold the hotel and deliberately canceled the rooms booked at lower rates first. To do this to any guest is unacceptable, but to do it to a bride on her wedding night is absolutely unforgivable. If you're considering booking a room block with them--don't. They are unprofessional, unreliable, and their customer service is non-existent. Save yourself the stress and look elsewhere, because this hotel will not have your back when it matters most.

    Hyatt Place Dallas / Rockwall

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    Loved our 3-night stay at Hyatt Place in Rockwell, TX. This modern hotel must be relatively new…read more Our king room included a nice-sized sectional, large wall-mounted tv, wood plank floors, and an adequate bathroom with a very nice glassed-in shower. I get a little picky about dirty bathroom corners or moldy shower tiles, so I appreciate how clean our bathroom was. Common areas like the elevators were clean as well. This Hyatt Place has an exceptional breakfast! Oh my goodness! While trying to respect protocols in place for Their establishment, they pulled off an amazing breakfast each day, which were packaged to be come-and-go, but the common area to eat could be used as well. Today's hash served with sausage links and scrambled eggs was yummy. They even prepared a homemade salsa to top it off. I always felt like Every breakfast was specially prepared just for me!! Lastly, but probably most importantly, the staff made us feel right at home, and were kind and generous and helpful.

    I have called this hotel several times requesting a manager to call me back regarding unauthorized…read morecharges of over $300 on my account. I never made a reservation under my name, never stayed at this hotel, and never signed any documents authorizing these charges. Despite multiple attempts to resolve the issue, nobody has been willing to help or provide answers. The lack of customer service and accountability has been extremely frustrating. Instead of helping resolve a serious billing issue, I was treated poorly and ignored. Based on my experience, I would strongly caution others before staying here.

    Woodspring Suites Rockwall - hotels - Updated May 2026

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