My first time at a Tru by Hilton, my last time at a Tru by Hilton. Do not care for their design…read moremodel. Looks modern and clean when entering the lobby, and for the most part it is clean but their are exceptions, such as the desk chair in room 202 is nasty. Some of the pillows on the sofa in the dinning and recreation area are dirty. The decor, furniture, and appliances are modern, lean and overly simplistic, and somewhat nonsensical, like having a mini- fridge but no microwave or coffee pot. The desk is too small and the desk chair is uncomfortable. The bed was OK, the pillows were lousy. The soap dispensers over the vanity and in the shower are too high. They will be a problem for shorter people. The breakfast is sub-par in offerings and quality. The two days we were there the decaf was lukewarm. They do offer hard boiled eggs which provides an option to the high preservative, reconstituted scrambled eggs they serve. The room with taxes was $394 for two nights. On the upside the room AC worked great and the location is next to Buc-ees and close to restrauants.

Clean and Stylish Lobby, But the Room Disappointed We stayed…read morehere during a regular pass through Terrell, hoping this hotel would be an upgrade from the one we previously used. At first glance, it seemed promising - the location is great, the parking felt safe, and the lobby was very clean and modern, with a nice "new age" look. Unfortunately, the room didn't live up to the first impression. It was tiny, even for two people. The bed was incredibly hard, and worse - it didn't fit the oversized frame it was on. As I showed in the photos I uploaded, I hit my shin badly on the bed frame, drew blood, and it hurt like heck. When I went downstairs to show the clerk, she offered no help at all - not even a bandage. The room also lacked a microwave, which was a letdown. And oddly, my keycard stopped working around 9:50 a.m., just before checkout. We travel through this area 3-4 times a year, and while this place was cleaner than our last spot, I've never been injured at the other hotel. Next time, I'll be looking for a room with more space - and a safer layout.

My husband and I returned to the Hilton Richardson Dallas while in the area. They are still working…read moreon the road so it was a little confusing pulling into the Hotel parking lot. We eventually parked, walked in, and checked in. The person working the front desk was friendly. We were upgraded to a suite during our stay. We didn't realize that until we opened the door to our room. The room had a living area, a bedroom area, a separate toilet, a separate shower, and two bathroom sinks. It was a nice upgrade with plenty of room to walk around and relax in. Overall it was a pleasant stay with good service.

I've stayed here about a half dozen times and have generally had a positive experience. This time,…read moremy Hilton Honors status got me upgraded to a beautiful corner room with a nice view of the city. I have long days at work and more to do after hours so I send a lot of time in the hotel and using their amenities. Here is my take on the good and bad. Good: While I have heard others complain of room quality, I have never had an issue . My only complaint about the rooms is the lack of a true refrigerator. The small coolers just don't add anything to the room since the best they can produce is lukewarm. Good incentive to visit the restaurant, bar or service counter, but a cold fridge should be a no-brainer. Which leads me to the restaurant and bar. The menu is small but the quality is very good. The staff is outstanding. I'm a bar guy, and I love this one. Chris, Selena, Sachi and Mani were amazing! They're so friendly and accommodating, and are just the best team members. They should be the standard for the staff. Which leads me to... the Bad. Shen I got to the hotel around 5:15 on Monday afternoon, I still had not received my digital key. I waited in a long line at the front desk to see what was going on. When it was my turn, I asked the attendant/host if my room was ready. I was told no, because I picked a room that wasn't clean. I'm sorry! I don't remember an option to pick an unclean room. While I was asking her when it might be ready, the phone rang and she answered it, dismissing me without a response. Off to the bar to have the staff there lift my spirits. My room wasn't ready until 6:00pm. Unacceptable. Also, 2 of the 3 elevators were not working for the week I was there, and one night when I was heading downstairs it wasn't working either. Luckily it was working after I walked down 17 floors. All in all, it was a good stay. However, it's an example of how small, cumulative hospitality failures can prevent a stay from being great.

This has come to be one of our favorite places to recommend for visitors who stay near us…read more The location has good vibes and clean rooms and spaces and has friendly and great service. The breakfast is good and a great way to start the day. As much as anything the prices are affordable and our guests have always enjoyed and been comfortable staying there.

This hotel is very modern and immaculate. However, I had the following issues…read more Room 328 In room phone did not work. I needed to call because there was no body soap in shower or in room. It was empty discovered that the phone didn't work so I had to use my cell phone. No body soap in hotel: when the front desk cane up, all she had was hand soap she said the HOTEL was out of body soap When she went to leave, I went to flip the deadbolt on my door. It did not work. She said I needed to shut the door to get it to work. I said that's how I found out it didn't work. She insisted I try and then said she would put in a work order for the next day. She mentioned that the only rooms left were on the freeway side of the hotel so I barricaded the door. This morning I called because I have a couple work phone calls that will take me into about 1 PM. I said I'd like to extend my stay. The woman of the desk said I needed to come down immediately and pay or I could not stay. REDUX: I came down looking for the card of the GM so I could email her and let her know what my experience was at a hotel that it only been open since June 2024. The front desk manager told me that Hilton had been hacked that to me it would've had. Hilton told me that her credit cards had been compromised said they are forced to have people come down and pay so that they do not have fraud Change the fact that the locks do not work. The phone does not work and there was no soap in the room.

Good hotel, "I had a wonderful stay at this hotel. The cleanliness of the rooms was outstanding --…read moreeverything was spotless, fresh, and very well organized. It really made me feel comfortable and relaxed during my stay. The staff was also friendly and attentive. I would definitely recommend this hotel to anyone looking for a clean and comfortable place to stay."

Stayed a night here while driving to San Antonio from Ohio. What a great place!…read moreSuper clean, super friendly staff, HUGE room. Was shocked at how nice the breakfast was for as affordable as the hotel is. Great place to work from a laptop in the morning while you eat. I'm impressed!

I chose this hotel primarily for its close proximity to Love Field (about a 15 minute drive) and a…read moresolid price/points redemption. While the location was indeed conveniently close, it ended up being one of my least favorite parts of the stay. There's a 7-Eleven directly across the street, which can get fairly active at night; keep this in mind if you're planning to walk around after dark. There's also a Chick-fil-A next door, though hotel staff mentioned they're quick to ticket or tow unauthorized vehicles parked in their lot... even on Sundays. That said, the hotel itself was a pleasant surprise. The staff were friendly and welcoming, and as a Hilton Honors Silver member, I was even given a small goodie bag: momma, I made it! Breakfast had a decent selection, including a make-your-own sandwich station, which I haven't seen too often before. The room was clean, spacious, and the blackout curtains did an excellent job keeping the morning light out; great if you're catching up on sleep. Overall, a comfortable and well-run hotel with solid amenities, best suited for travelers prioritizing airport access over walkability and nearby attractions.

Clean, spacious, convenient to UT Southwestern and other nearby hospitals in the medical district,…read more Really grateful for a good breakfast and great bed to sleep in - the rooms were huge!

Outstanding Stay - Truly Exemplifies the Home2 Suites Brand…read more As a Lifetime Diamond Hilton Honors member, I've stayed at properties all over the country -- and this Home2 Suites in Fairview/Allen stands out in the best way. The hotel is clean, modern, and well-managed. The staff was friendly and welcoming from the moment I arrived. I was pleasantly surprised to find a thoughtful welcome basket in my room, complete with extra waters -- a rare but appreciated touch that shows they really value their guests. The breakfast service was excellent, with a full selection that met all expectations of the Home2 Suites brand. That's not something you see at every location, so credit goes to the breakfast attendant and the management team for getting it right. This has been one of my favorite Home2 experiences. I stayed here for an extended work trip and it was worth every dollar. Highly recommend this location to both business and leisure travelers. Great job to the whole team!

Amazing staff- so friendly. Clean and quiet. They were doing renovations while we were there but…read moreit was very quiet and non-intrusive. We are 'local' and stayed for an event - would definitely stay here again!

Meh. It does the job; this place is an in and out quick need along the way to your final…read moredestination. Only reason why it gets a third star is because for the rate including breakfast it was about $102 a night. Otherwise, some of the staff could use some spirit and maybe coffee. It's a very old building that needs refresh. The bathroom cleaning needs work, and our sheets were so worn they were ripping at the corners. It's not a real Marriott so you got to give them a break. At the time of this writing 635 has some very annoying construction as well.

I made a reservation through a Travel Agent for $77.00 for one night. When I called Marriott about…read moremy Reward number, I was told to give it to the front desk when I arrive and the gift card number so they will not charge my card. They would never t take it Friday, but said they will use it Saturday when I check out. When I returned to my room after attending a wake and socializing with family, I checked my card account and Fairfield had charged $100.00 and $80.00. I was totally shocked! Saturday morning while eating breakfast, a man was complaining about his bill not being right. Fairfield is very unethical with their customers. When I was checking out to attend the funeral the manager said my bill was complicated. (I've never had Marriott find it difficult to use an e-gift card). I told the manager I wanted the whole $180.00 return to my card. He had a problem with that and said he told us about the $80.00 when we checked in. My friend and I both told him he didn't. Anyway, he only gave me a receipt for $74.00. And charged my e-gift card $90.87 for a $77.00 room. When I booked the room only $10.00 was added to the amount. Then the manager said he had to change me $3.00 for parking. He didn't said anything about a parking charge on that lot. Do not go to that Fairfield Inn. The tv didn't work and the manager is a shyster. Other people in our party said the tv didn't work in their room. We had ten rooms reserved. Crazy!!!!!! Zero O Stars!

I stay at Residence Inn all over the country. This one is one I'm putting on my avoid list for…read moremainly one reason. The mattress in the room I was given was a broken down overly soft back breaking piece of garbage that I wouldn't give to my dog. The unfriendly girl (red headed girl with a nose ring in case management reads this) would be reason #2 but I'd look past that if the bed was ok. I specifically asked for a room with a firm mattress if she happened to know of any that had recently been replaced. Maybe she did the opposite because she seemingly hates her job (and customers)).

I had an extremely unpleasant experience with the Residence Inn by Marriott Dallas Plano/The…read moreColony. I made a simple mistake, I booked the wrong location and all I wanted to do was transfer my reservation to another Residence Inn. This routine call turned into one of the rudest interactions I've ever had with any hotel. I was connected with someone named Monica, and let me just say: from the moment she picked up the phone, her attitude was loud and clear, dismissive, nasty, and completely unhelpful. I asked basic, reasonable questions about my reservation, and she refused to even look it up before shutting me down. I calmly explained that I just wanted to transfer to another Residence Inn location. Her response? A blunt "That's not possible" delivered with an attitude so strong it could knock you over. When I asked if there were any other options, she didn't even pretend to help. Instead, she let her disdain be known through a chorus of huffing, puffing, and teeth-sucking like I was bothering her. Last I checked, customer service was part of the job. But apparently, Monica missed that memo. To top it all off, she told me to "call back and speak to the manager named Evette" and then hung up in my face. No goodbye. No "have a nice day." Just hung up. Disrespectful and unprofessional from start to finish. If this is how Marriott allows their staff to treat paying guests, it's a hard pass for me. I expected better from a brand like Marriott what I got instead was a reminder that not all customer service is created equal. Do better. Train your staff. And maybe remind Monica that she's in the hospitality business emphasis on hospitality.